My furnace was starting to give me troubles (naturally it started on the coldest days of the winter so far). I have had experience with 3 different HVAC companies over the past years and not one impressed me much. Most of them either tried to sell me new systems or charged me an arm and a leg for simple cleanings / fixes. I did a lot of research and was impressed by the reviews that Complete Comfort had, so I called them. I will tell you now that from the instant I contacted them I knew I made the right choice. The person that answered the phone, Alex, asked me what the furnace was doing, when did the trouble start and when could I be available for the tech. She then said she would contact me within 10 minutes after she had a chance to check the tech schedules and would let me know when to expect a tech. She gave me an up front price for a diagnostic inspection. She called me 5 min later with a time and the tech was showed up right on time. The tech, James, introduced himself. He was VERY professional. Once he got a look at my system he explained all that he would do and got to work. By the time he was finished and got it running he told me that he suspected three components two of which required expensive parts. Rather than throw parts at a system that was 26 years old he recommended the first fix of cleaning the flame sensor and checking the the gas feed for the pilot. Even though James did some extra work I was only charged for the diagnostic. The system started acting up again and James was back in an instant. He got it running again by installing a new ignition module but warned me that it may or may not make it through the winter. I knew the system was on life support and has been for the past two years so I decided to go ahead and replace the unit. James told me he would make sure I would be credited for the ignition module since I decided on a new unit. I was stunned! The Operations Manager, Angie came out and looked over the system and asked me a bunch of questions regarding cold / hot spots in the home, does the a/c function well, etc. She then gave me three choices with pricing. Never once did I feel pressured to chose one system over another. Angie was a total professional and made me feel completely comfortable with the choice I made. We set an install date and she told me what needed to be done before hand. Unfortunately my furnace started acting up again before the install date. When I contacted Angie she conferred with the owner Jeff and re-arranged some install schedules to move mine to the top. The installers came out that day to put in a new furnace. Because it was late in the day they told me they would make sure I had heat but they would need to come back to finish up the install. The installers Brad and Nate were great! They explained everything, and took the time to show me what they installed and what needed to be done. Right on schedule Brad and Nate came back and completed the install. Once the install was completed Brad and Nate cleaned up the area and asked me to inspect the work they did to make sure it was to my complete satisfaction. I know this is a long review but I cannot tell you how impressed I am with this company. The pricing is fair and each member of the staff, Alex, James, Angie, Brad and Nate all deserve 5 stars for professionalism, honesty, and integrity. This company has earned my business from now on and I HIGHLY RECOMMEND their services to anyone! My complements to the owner Jeff for running a first class operation! read more

My name is Mary Kay Schroeder and my grandson Scott contacted Complete Comfort because I lost heating in my home, woke up to a cold house. I trust my grandson Scott literally with my life as he saved it just over a year ago in my house. He was very concerned about the situation, as I have poor circulation so I get cold easily. Scott contacted Complete Comfort and their technician DJ Reese was sent early the next morning, on-time, and he was very pleasant from the start. My grandson explained what was happening, and bottom line was the burners on my furnace would not lite. I feared the worst. Well, DJ had my furnace running quickly on temporary heat to bypass my heat pump. I was very pleased by that. It turns out after DJ examined the system thoroughly, the compressor on my heat pump needed replacing. Again, I feared the worst. He thoroughly explained why it wasn't working and gave me my options. There were only 2, one significantly more costly than the other. After verifying the warranty status of my heat pump, he delivers me the message "buy a lottery ticket, it's your lucky day, lol" .Turns out, my heat pump was still under warranty just by a few months, thankfully! DJ Reese really was my guardian angel that day! After that, my grandson and I discussed what do do, and we both agreed that DJ Reese was and is very honest, knowledgeable, professional, has great character, and thorough, and that he is the right professional for the job. Coming from my grandson, that's high marks because he is a retired general contractor and he has had is share of dealings with other so called "professionals". DJ Reese is a true professional and we're very pleased with him and the company he works with. Excellent work, DJ Reese! A+A+ read more

Writing another review... We came home from our Christmas trip to find that once again our aging heat pump had stopped providing heat. Complete Comfort sent Jalen to our house within hours. He had diagnosed the issue, but my wife and I ultimately decided to replace the entire system instead of throwing more money to keep it limping along. With that decision made Angie was out to our house shortly thereafter to walk us through the various options and we finally settled on a Bryant Legacy 15-seer heat pump. This was two days before record lows of -20 were supposed to hit our house so I was extremely surprised when she said that the system would be installed the next day. Sure enough, the next morning Brad and Nate were at our house with a new heat pump and air handler. These guys make a great team and were finished within just a few hours. We did call them back to make a few adjustments and they were once again very professional, responsive, and prompt. Complete Comfort is probably the only HVAC company in the area I'll call as I haven't had a bad experience with them yet. Everyone I've encountered has been prompt and professional, and in my experience they consistently beat quotes from their competitors. I also have never felt like they're trying to sell me something I don't need. They'll lay all of the options on the table and allow you the time you need to weigh the pros and cons of each option to choose what's best for you. It's been 5 months since the install now and the system is running flawlessly. The new system performed flawlessly and maintained the temp we had set at the thermostat during the record -20 lows. Likewise, it's not skipping a beat while cooling our home now either. I'm completely satisfied. read more

This company is incredible. If you are looking for a heating and cooling contractor that is honest, friendly, reliable, professional and knowledgeable with very reasonable pricing don't waste any time looking at other contractors in the area. Trust me, if you use this contractor you will not be disappointed. Both Alex and Susan in the office were extremely helpful and diligent at following up with me and had someone at my house very quickly. Not only that they worked very hard to get a part that was other of stock from a competitor to make sure they got my heat up and running in some cold temperatures. Even reminded me of the warranty that was still available on the furnace in a home I had just purchased reducing my cost on the repair substantially. The technician's that came out both Josh and Chad were incredible. The worked hard to make sure they identified the issue and did not stop until it was fixed. The owner Jeff even called me back that night to check on it and gave me his personal number to call him back after 9 pm to find out if there were any issues. A couple weeks later I had a similar furnace issue at my other residence and knew who to call. Josh and Chad came over and spent a great deal of time making sure it was properly working and the charge was very reasonable. This is the first review I have ever written about a contractor but after receiving this kind of service I knew I had to do it. I know who I will call the next time I have a Furnace or A/C issue and now you should to. Thank you to everyone at Complete Comfort Heating and Cooling. Larry M read more

Thanks Jalen and the folks at Complete Comfort. Refreshing to find honesty and integrity in a business. I had used Complete Comfort a few years ago, but the tag on my girlfriend's furnace showed it had been serviced by another HVAC company (let's just call them Ahamo ARS) so she had me call them. They told me "the compression rings on the primary heat exchanger are breached. The furnace has the potential to become hazardous..." and recommended over $4000 in repairs. But of course they could install a new system. I found it odd that they allowed me to sign a waiver to allow them to leave the unit in operation. My experience had been if a unit was potentially dangerous the gas had to be shut off immediately. Fortunately, Complete Comfort was able to accommodate a service call the same day. Jalen came over and when told it had been looked at by "Ahoma ARS" something to the effect of, "Oh, did they tell you the heat exchanger was bad?" Jalen assured us that the heat exchanger was fine, cleaned a dirty flame sensor (instead of replacing for $148!) and recommended using less restrictive air filters. The problem with the furnace shutting down before the thermostat had reached its target was immediately resolved. Thanks for Complete Comfort for being a business that operates honestly and with integrity. I'm sure you can imagine what my review of the other company is going to say. :-| read more

I can easily recommend Complete Comfort. Our latest service call seemed a little pricey at $139, but we received prompt, professional service in return. We were lucky that when our AC stopped on a Sunday hight, it wasn't too hot out and we were able to make it until the next morning before needing it fixed. The after hours call service I spoke first with was clear and professional, as was the local employee I was eventually transferred to. Ashley took down my information, and agreed to call me back the next morning. She did that, ringing me at 7:30AM (did she even go home to sleep?) and arranging for a technician to come out right away. Michael was at our door about 20 minutes later. He was courteous, taking the time to cover his shoes when entering the house, and was able to quickly diagnose and replace our bad capacitor which was preventing the condenser from starting. He also gave everything else a thorough check, which I appreciated. Complete Comfort had installed our HVAC system a little under 5 years ago, so the bad part was covered under warranty with no hoops to jump through. Michael was able to take credit card payment for the service all on the spot. $139 seems high to me, but I haven't shopped around to see what other companies are charging. The rest of the experience went about as well as you could hope, so I won't hesitate to use Complete Comfort again in the future. read more

I can not say enough positive things about Complete Comfort. It is hard to find a company that values customer service as they do. It all started with Jeff the owner of the company came to our house on Christmas Day because we were without heat. He said that he would come out himself so his employees could enjoy the holiday. Now that is an owner I would like to work for, and who I chose to do business with. After Mark analyzed our system, he was able to provide options that met our needs and wants, while all staying within our budget. He did a great job explaining and educating us on the available options for us, therefore making it easy for us to make the best decision for our home. There were absolutely no high-pressure sales here. Nate, DJ, Anzio, and Zach were the best installation professionals we have had in our home. They were very courteous while my wife and I worked from home. They installed the unit on the coldest day we have had in 30 years and you would have never known. They did an amazing job(see photo). The whole process was perfectly orchestrated, and communicated by Stephanie in the office. Everyone was on the same page throughout the whole process. There were no surprises. Complete Comfort will continue to have my business as well as a referral for any friends or family who is looking for HVAC needs. They have earned it! read more

When my 17 year old furnace & AC were not properly running correctly, it became apparent I needed to upgrade & update. Jake L. came out to inspect & was very in-depth in explaining the process after his inspection. He was very thorough in his work, provided explanations, and ensured that I got an email of the information with pictures as well as recommendations. 2 days later, Mark S. came out to look at the area, take pictures, and send me a quote for prices. He was very friendly, answered questions, and was prompt with texts/calls/emails. The following week, the team of Anzio, Hughie, Mike P., and Kayle came promptly at 8:15 am. They explained what was going to occur, provided detailed updates throughout the time they were there, and were very clean, professional, and dedicated workers. They provided tarps when coming into my house and after the projects were finished a thorough explanation came with how to maintain the equipment. It happened to be trash day at my house that day and the Complete Comfort truck was parked near my trash can. Unfortunately, the garbage truck stopped and didn't bother to try to get my garbage and drove past. The team from Complete Comfort took the trash and disposed of it themselves. What a generous team! The entire process was very easy, prompt, and made me feel valued as a customer. Thank you Complete Comfort!! read more

I would give 10 if possible. My situation was similar to others, but also very different. My wife was scheduled to take leave for a few days while serving in the military. The day before her arrival my AC went out. Did I mention that she is also very pregnant? Not a good combination. I would have called Jeff first, had I known he was a neighbor, but I didn't connect the dots till later. I did my due diligence and called several locations and then asked a few realtor and contractor friends and Complete Comfort kept coming up in the conversation. To make a long story short, the team worked us in right away for an assessment, explained our options and moved some work around so they could come first thing the next day just hours before my wife landed. It was a typical hot August day in Nebraska and by the time we arrived at the house the AC had the place very comfortable. No mess, shoes came off, drop clothes down, cleaned up after themselves, shut the dog gate that we stressed was important to us and downright friendly. Thank you to Brian, Brad, Josh, Jake and Jeff for the outstanding customer service. I won't go as far to say that you saved my marriage, but I've never welcomed a pregnant wife back home after being on an airplane for 16 hours without air conditioning. ;) Thanks again Team Complete Comfort! JB read more

I cannot say enough good about this company to do it justice. We recently moved to a new house and the AC didn't work. We first called the company who the sellers had used to "fix" the issues previously. A tech came out, took about 3 hours, we ended up paying $400 for a fuse to be replaced and our unit to be hosed off. That "fix" lasted about a week before it quit again. The next thing they wanted to "try" would be over $700. It didn't sit well with me so, I decided to look into different companies for a second opinion. Complete Comfort had great reviews so I decided to call them. Alex who answered the phone was super kind and knowledgeable. I could tell she really cared about clients and providing exceptional service. She answered all of my questions patiently & politely. Chad was out the very next day. He was also super kind, respectful, trustworthy & extremely knowledgeable! Within about 15 or 20 minutes, he had diagnosed & fixed the problem. It had nothing to do with what the previous company charged us for & wanted to "try" to charge us for going forward. It wasn't wired the correct way causing the problems all along. I was only charged for the diagnostic fee & for a fuse when I was worried about paying over $1,000. It pays to have someone work on your stuff that truly knows what they are doing. Wow! I'm impressed! read more

I contracted with Complete Comfort for a new furnace and A/C unit to replace the old ones. I knew they were competent and trustworthy, as they had previously come out to service the old furnace a couple of times over the past several years, and were able to get it working again without issue, where other HVAC companies in town said it was a lost cause and treated the situation as a sales call. Angie did the initial evaluation. She was very pleasant, able to size things up quickly, give an honest assessment and suggested the best model equipment that would fit my needs. I had a couple of other companies come by for comparison offers, but as I suspected would be the case, Complete Comfort beat them all. I scheduled the install with them about a month out, since there was no rush. Brian and Josh did the install and arrived as scheduled, on time and ready to get to work. These guys were great. I stayed out of their way mostly and let them do their thing. The total job took about a day and a half, and by the end, everything looked excellent and worked perfectly. Overall Complete Comfort did a great job, and I wholeheartedly recommend them for your HVAC service needs. They are trustworthy and do quality work. read more