So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!

So happy with the professionalism shown by Larry C. and the whole Air Care team. I am very pleased…read morewith the maintenance program and hope to have this fine company in my corner for years to come. Kathleen Missman June 8, 2026

They were great to work with. Javier was awesome & quick to get our system back up & running.read more

on the 4th of July my AC stopped working!! Ross was amazing so kind and understanding the…read morechallenges I was having !! I had an outstanding experience with Dragonfly Heating Cooling and Plumbing From the initial phone call to the completion of the service, the entire team was professional, knowledgeable, and courteous. They arrived on time, thoroughly explained the issue and my options, and completed the work efficiently and with great attention to detail. What impressed me most was their honesty, expertise, and commitment to excellent customer service. They went above and beyond to ensure everything was working perfectly before they left. It's refreshing to work with a company that truly values its customers and takes pride in the quality of its work. I highly recommend Dragonfly Heating Cooling and plumbing to anyone looking for reliable, trustworthy, and exceptional HVAC service. I will definitely use them again for all of my heating and cooling needs!

Great service and competitive rates. Skille and efficient-/ they tend to show up early and finish…read morethe job quickly

I usually use another company for all my home needs but I decided to see what they would say about…read morea recent home repair. I was able to easily set up an appointment online within a time frame that would work for me. They called prior to the technician coming out. The technician was professional and friendly and I feel like the quote they gave me was reasonable compared to other companies. They do charge a $49 service fee normally but that's relatively lower compared to other companies. The technician waived the service fee which was extremely nice and not expected. I did end up going with the company I normally use but only because they quoted me a lower price for the same thing but I would consider using Mission in the future if needed.

Be very cautious with Mission Plumbing, Heating and Cooling…read more My neighbor recently had Mission out for a service call; the problem was with the control board in the air handling unit. The tech had to leave to get a board, but was back within a half-hour and spent a little over two hours total, including the time to get a new board. The board was under warranty, so there was no cost for the board. He was charged $1,063.48, but given a 10% "over 65" discount, so total charge was $957.13, which works out to somewhere between, $320 and $479 an hour. The technician also said that he was lucky that the board was under warranty, otherwise it would have cost and additional $1,000 for the board (this was also verified by the service manager at Mission). We got the model number of the board, searched for it on the Internet, and found it on the manufacturer's website (Goodman) for less than $100. We contacted Mission to discuss with the general manager twice; he never returned our calls. We then visited Mission in person to visit with him, but he "was in a meeting", so we were directed to Gabe, who confirmed the charges above. When asked about the pricing for the board, we were told that it is not generated locally, but by Southern. Mission was purchased in April 2021 by Southern Home Services of Maitland, Florida, which owns 26 PHVAC companies primarily along the southeast coast of the United States. Southern is, in turn, owned by Gryphon Investors, a private equity company. So not only does Mission need to cover their overhead locally, they most likely need to also provide funding for Southern, who in turn possibly has to return cash to Gryphon. It all flows uphill. Southern also owns C. M. Mose, another local PHVAC contractor in the Kansas City area. Moral of the story: Mission may have been a good company at one time when it was locally owned, but it has changed. Get pricing up front. Question the technician. If you don't like what you're hearing, go somewhere else, and don't hesitate to go with a mom and pop; quite possibly they can do the job just as well for quite a bit less money. They don't have the overhead that the big guys do (especially if owned by private equity).

Antoine just serviced my 2 furnaces(maintenance) and was professional and very nice and…read moreknowledgeable. His prices are very reasonable and he cleaned up afterwards. Everything was done very well. He will be our HVAC technician in the future.

Had a really nice, lowkey experience on some furnace repairs from All 4 One. I debated between…read morewhich company to go with for too long before just calling them and getting on the books as my furnace was dripping a considerable amount of water heading into the winter. While it looks like they offer Request-a-Quote (score!) I ended up just calling them as I was out and about. They gave me a two hour window the very next day, then called before they showed up. The tech was the definition of efficient. Friendly enough, not much chit chat, just more or less there to look into things and get the job done. My only slight issue was just a few things that were lost in translation -- they had the address wrong, were not close on spelling my name right, and then the price. They told me they could fix the issue for $135 which I agreed to, then was a bit surprised when the bill was for $209 as the final bill included the parts & labor. No biggie and a very fair price for the tune up and replacement, just would've been nice to know the actual total. The total price did match up with my expectations, so no biggie, just worth noting as I feel like maybe they could automate their bookings/billing just a tad better. TL:DR; I appreciate how fast they were, how they diagnosed and fixed it, and the price point. I'd call them again if the need arises.

It's easy to get a good review when everything goes well; however, when things go bad, it's nearly…read moreimpossible. I say "nearly impossible" because I am about to report one of those rare instances. I reported a problem with an A/C installation performed by Anthony four years earlier at my daughter's home, and immediately, Anthony stepped up and took full responsibility for fixing the error and all the resulting damage that occurred as a result. My most sincere appreciation and thanks to Steve and Kelly!

Inept technician & customer Service. Called Anthony to help install a smart thermostat. I had…read moretried installing and it didn't want to power up with the normal wiring scheme, but would with the included power adapter that came with the thermostat. We had also called to have our A/C checked out as well and they told us that had to be 2 DIFFERENT technicians, EACH with a $150 service charge. Don't really understand how someone who is qualified to work on the electrical components of an A/C condensor is not qualified to connect a thermostat, but... The apparent "special" Technician for the thermostat arrived when I was not at home, but I spoke with him over the phone and described the issue where the thermostat would not power up with the standard 5-wire configuration, but would when using the 4-wire adapter. He looked into it and called me back a short time later that said that they Anthony PHCE charges $500 to install a smart thermostat. I just wanted it done so agreed. Once I arrived home I found out from my wife that they technician claimed the smart Thermostat was broken and that he couldn't install it and put the old thermostat back on. He said it shouldn't need the adapter and because it didn't work with the normal wiring it must be broken. Never mind that I told him exactly what he found over the phone before he began. Despite not completing the job we called them for, that didn't stop him from charging us the $500! Fast Forward a couple of months I decided to give it another shot myself and just to start from a clean slate I spend $15 to replace the wire from the furnace to the thermostat. AMAZING, that made it work. Turns out the "5th" wire must have been damaged so it wasn't getting power. Very sad that a special technician for performing this specific type of work didn't even know how to check for a broken wire. When I called them to request a refund for at least the Thermostat installation (I was fine with paying for the service call since they did come out), I explained the situation to 2 different people. They told me the Service Manager would review it and get back to me. Once I did receive the call, they told me that they would not refund any portion. I explained the whole situation again and the gentleman commented that is not what the people I had previously spoken too wrote down. They took it back to the Service Manager who again refused the refund on the basis that I did not let them come out again to fix it. Why in the world would I call back incompetent people who could not diagnose something as simple as a broken wire? Furthermore, I didn't know what the problem was myself until I fixed it, so there is nothing to call them back for. Based on Anthony PHCE's obsurdly high prices, duping people into paying multiple service calls and still charging people for work their "professionals" could not complete, I am amazed anyone uses their services.

patrick is the best. in, drain cleaned, out. reasonably priced too…read more ty for awesome service

This your whole team did an excellent job for me for the water remediation in my basement/laundry…read moreroom. I forgot to write the install teams names but they were great; fast, efficient and friendly. Linda was friendly as was her replacement on Wednesday( I'm terrible at remembering names) when checking the moisture levels daily. Jess and Ben were very professional, thorough and friendly during the equipment pick up. Thank you for all your help. If I ever have an extreme problem again I will definitely give you ( Roto Rooter) a call. Have a great weekend!

Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

The man provided a fast and accurate diagnosis. Pricing was fair. I am going to call them on my…read morenext concern