I just used crown party rental and they did me right. The equipment showed up on time, the guys even helped us put up a smaller tent that they didn't rent to us. They came and picked the equipment up on the correct day. Everything went as smooth as it could. read more

Very poor customer service. Graduation party for son scheduled to start at 4 pm last Saturday June 22 our tent , tables and chairs not delivered till 4 pm that day. It was scheduled to be set up on Friday afternoon, they never showed and did not return phone call till 1 am on Saturday. Strung us along all day Saturday with when they would be dropping of tent, tables and chairs. Tent when finally delivered was very dirty, they clearly do not know how to run a buisness. If you want a successful stress free event do no use this company. read more

If I could give 0 stars, I would. When we selected a venue, we felt some pressure to use Faulkner's/Crown Party Rental, as they were the "preferred vendor" for the site. In all of our meetings with Chuck, we found him to be very professional, with a great deal of experience, and felt comfortable working with him for our outdoor ceremony and tent reception. When the company signed a larger party for the same date as our wedding, we found that we would not be working with Chuck on the day of our wedding, but instead with Deb, who now owns the business. Deb was constantly disrespectful to my wife, me, and both of our families and consistently failed to provide services we had been previously promised by Chuck, including several re-writes of our menu. Our wedding weekend was the windiest of the summer, and upon arriving to set up on Friday, we found that our tent only had ground-to-ceiling wall pieces for about 25% of the area. We were told that our all-inclusive contract did not include walls, and we would have to do without, or accept their "generous offer" of 6-foot wall pieces for the 8-foot walls, essentially turning the tent into a giant sail in the wind. Luckily, Chuck went out of his way to call in a favor from another company and by Saturday morning, we had a fully-walled tent, as we expected all along. Later Saturday, it became clear that nobody from Crown/Faulkner's would be coming to help with decoration setup as we were promised. Friends and family stayed late through the morning to help us. As the time of our ceremony came closer, it also became clear that nobody would be coming to set up chairs at our ceremony site. My groomsmen and I set up all the chairs about 20 minutes before the ceremony started, with guests already standing around wondering where to go. At no point did we ever receive an apology for this. Deb's excuse as the owner of the business was that she "didn't know" because she was focused on the food - about 200 feet away from the ceremony site. Our guests enjoyed the food, although we've yet to find anyone who saw all of the appetizer options we paid for. We were promised real glasses until 9 p.m. for toasts, but only plastic cups were provided, even for wine. We accounted for enough seats for our photographers and DJ to eat dinner. When they tried to get in line, Deb told them there were no plates left and they couldn't eat. Our family gave up seats at their tables so this could be remedied. At some point during the ceremony Deb claims that she gave our rented cake stand to someone from our family. This was never found and resulted in the loss of a $100 deposit. When we called to discuss these problems with Deb after the wedding, she was even more rude than she had been during the rest of the process, telling us we were wrong to ask her why nobody came to set up chairs since she only cared about the food. I mentioned the reviewer below, who mentioned a 15% refund and she laughed in my face and called her a liar. We were offered $40 (less than half a percent of our total cost) for the lack of chair setup, and nothing more. With several friends having been recently engaged, I decided to decline this final show of disrespect and write this review instead. If we could have worked with Chuck from start to finish, I'm confident that none of these issues would have come up. The ownership of this company is completely unprofessional, and I wouldn't wish their lack of service and common courtesy on anyone. read more

WORST EXPERIENCE EVER. Horrible company. If you want a stress free event DO NOT use this company. The tent arrived 30 minutes before my guests...I still had to decorate tables, lights, etc... and get myself ready! When they finally arrived they had the WRONG SIZE TENT! It was half the size of the one I paid for and I had paid $150 MORE! When given a refund of $50 the owner was extremely rude to me and acted as if it was my fault! They also did not bring the right amount of chairs and tables that I had paid for. It was a joke. TERRIBLE COMPANY! read more

DO NOT USE THIS COMPANY FOR YOUR EVENTS!! Their tents smell like mold/mildew and the table and chairs that we received were in terrible condition! Broken ends of tables and the chairs had stains and a yellow substance all over them! Very dirty company! They had kids come out and set up a tent and they put it over a stump? Seriously? This company has no common sense and the owner is very rude! When we called to ask them to move the tent to a different spot they wanted to charge us another $150 just to move it!! Had many comments from our guests about the way the tent smelled and how dirty it was! Very disappointed in this company. Will never use them again. Hope this helps in your decision when choosing a party rental company. This place is horrible! Would've given this 0 stars but this is not an option. read more

Left tons of voice messages for them to measure my property for a special party! Every time I called to see if they went out they had a new excuse why they didn't. Very unreliable!!! I've gave them over 3 weeks & still no measurements or call backs!!! Don't trust them with anything they say! read more

"Brothers Party Rental" Would have given 0 stars if the option was available.... Showed up on a Thursday, loaded the truck wrong, so they had to leave to go reload. Guys standing around doing nothing, leave to go to lunch. Put the tent up, and leave. Chairs/tables never got cleaned, when they said they would clean them. Roof of tent had numerous holes in it, had the wrong linen colors, dance floor smelled like cat urine, 2 tables were broken, shorted us on cathedral curtains, and hung up one with zip ties, because the hooks were broke. Had to call off of work because of all the problems that needed to be fixed. Documented everything with photos, and they came back the next day (Friday) to "fix" the issues. Repaired the roof with white duct tape, replaced the broke curtain, and replaced the non cathedral curtain. Replaced the linens with the correct color, but still shorted us. They also stated there was nothing they could do about the dance floor. Washed tables and chairs, and left a large mound of dirty towels on the table, then left. They never snapped the curtains in place, and the wind blew the curtains in knocking over 2 decorated tables. Called to complain, and was told "I've been doing this for years!" by the female who runs the place. She informed me they had someone "on it" to bring the right amount of table linens, who never showed up. Called again Saturday (day of the wedding) and was told the linens are on there way. They finally managed to show up shortly before the wedding started. My invoice stated that they would come pick the tent up on Sunday or Monday. So I made arrangements to be there, and they never showed. But when I was back to work Tuesday, they decided to pick the tent up. Instead of the tent being dropped off, and never having to see them until the day they pick it up... They were at the venue every day up until the big day. I sent an email explaining how unhappy I was with their service, and suggested a small refund fee would be appropriate, but the email was ignored. I waited close to a month for a response, and resent the email back to them, which was also ignored. The email is the email they have responded to me on, in the past. If you're going to run a business, your professionalism should be top priority, which in this case, it obviously wasn't. To have your crew set up run down and poor equipment, and make temporary fixes was ridiculous. To not even utter one word in response to a customer complaint, is by far the worst type of customer service. No apologies were made, no refunds were offered, absolutely no effort was given to make things right by Brothers Party Rental. Take it from me, steer way clear of this company. Spend a little extra and go somewhere else. In this case, cheaper was no way shape or form better. When you hear Brothers Party Rental... HEAD FOR THE HILLS AS FAST AS YOU CAN! read more