I've been very satisfied with my PT experience here, until this morning. Woke up with a fever and…read moresevere illness and had to cancel my appointment. Sometimes 24-48 hour notice is not possible, but to be assessed a fee for trying to keep their staff healthy is really disappointing. Rigid cancelation polices, especially when working with pregnant patients who can have a myriad of issues arise, can result in loss of business. I'll be looking elsewhere to complete my PT. It should also be noted that while sure, most doctors offices have a 24 hour cancellation notice, most places value the health of their clients and their staff enough to waive cancellation fees when someone is calling with unexpected illness. Helpful to know that income is what really matters to this location! The cancellation policy reminders are incessant, but reminders are sent about appointments after you have already passed the 48-hour mark. For all prospective clients - please consider whether you may ever be susceptible to an illness prior to choosing this location for your PT, they are inflexible and have a much higher cancellation fee than any other practice I have visited across the spectrum of all medical facilities.

This review is not a reflection of the wonderful physical therapists here. Natalie was amazing, a…read moregreat listener, and educated in her approach. This review has everything to do with the inept front desk staff who were unwelcoming and disinterested in you as a person - only interested in money (in my case requiring large payments before a service was rendered and insurance was actually submitted). Kathy, who was the front desk receptionist, was non-communicative. Unbeknownst to me she was allergic to my essential oil and ran around the office peering from behind walls like a caged animal every visit. It was extremely uncomfortable - first being attacked for monies before service rendered, then to being treated like a pariah for reasons not explained. All in all, it was a strange and unsettling experience. Severe customer service training is needed with communication techniques thoroughly reviewed.

My review is of the Wellness Center. I was a member in good standing for over 10 years. There is…read morea group of 3 individuals that regularly disrupt the water classes by splashing, disturbing the water, being noisy and being disrespectful of the members and instructors. They have been talked to, and one person was suspended for their behavior, but no long term improvement has resulted. Several weeks ago, I was verbally assaulted by one of these people, and felt physically threatened. The other 2 stepped in front of him before he could get close to me. I filed a written complaint to the local management team the next day. To my knowledge, as of this date, nothing was done. No expulsions, no suspensions, and no reprimands. I tried to contact the managing company, Health Fitness. I was promised a callback, but have received none. This behavior has been tolerated for over 2 years. I know of multiple complaints from other class members over those 2 years. I also know of at least 3 people who have left the club because of these 3 people. You can now make that 4, as I have resigned my membership and joined another health club. You agree to follow the code of conduct and pool etiquette when you join, and management has the authority to suspend or expel these people, but nothing is being done.

follow up - Pool area closed on Sunday afternoon during swim lessons…read more some one replied to my last review by stating "all new enrollees receive the rule for the pool". To that, I would like to say for over two years, the large whirl pool area and hot sauna have always been able to be accessed. This new rule started in 2025 and it was disappointing to so many when it was merely update on the rules, and staff sent people back to the locker rooms, no access was now permitted. *While chat or other ai apps are useful, it was clear all the wording and lack of any understanding was not present. Plus the facts were incorrect. It's been a policy change ..... I still have not been contacted. The whirl pool had to be repaired in late january. I reviewed the email notices, the person who sends this out to members was not completely updating the members. Yes, it's up again, however when it went down after scheduled down time, we went to use it and it remained down, or went down. This needs to be an automatic note to us. It matters and while there are things out of the control of the new owners, there are many things that are within their control.

From tables that didn't hold pressure and sank to rusty hinges on the pivot points a bad…read moreexperience, they also had trouble with muscle stimulation machine , one visit they had to bring 3 machines over before finding one that works, then the final straw was not listening I talked to the therapist about pain and swelling that I had but he insisted on going for a full 90 degree bend even mentioned how some people can get to 120, I told him with the bruising and the swelling that the 75 degrees was all I was able to do and that I'm not supposed to go over 90 degrees..... well he pushed and bent I said thats pretty bad and he pushed again...... I got home and iced but needless to say my knee swelled up to the size of 16in softball I had one more visit explained what happened but realized this wasn't the place for me and canceled the rest of my sessions after talking to my Orthopedic Doctor. There were a couple of good therapist there but unfortunately you don't get to pick you are just scheduled and from one not listening to one being 15-20min late I realized that 2 good ones out of the 5 I seen makes a bad experience and that this place wasn't for me

It is okay. But most employees do not do their best. The least they do the better. You got to…read moretell them where to massage you. I would probably find a different business. They have the equipment but you tell if they can use a tool because you KNOW it will work for you. But they tell you some excuses why they do not want to use the tool.

Just finished with Jeremy at doctors of physical therapy. I highly recommend him. He is very good…read moreat what he does and a very nice person.

I was there in June and July for a knee problem. My PT, Amada Butler and her assistant Paulina…read morewere both great. I saw a lot of improvement in my knee function and strength while I was there. I learned a number of new exercises that I added to my daily routine. The videos that show you the correct method and form are excellent. All in All, this was a great experience. I have been to other physical therapists in the past, I would rate this one as among the best.

I've been coming here for a few weeks for physical therapy for a back related issue. Staff is…read moregreat. Facility is clean. Erin, the therapist, has her doctorate in Physical Therapy, and treats every patient on their needs. Progresses through various exercises in stages and gives you guidance on doing safe exercises at home. She's also quite personable too. What's not to like? I wish I'd done this sooner. Highly recommended.

Craig and Erin are awesome...have been there twice, once for a sore shoulder and to get back to…read morebaseball, and for an unrelated surgery. Both times got me back to being able to play sports. They do a great job explaining what they're doing, why they do it, and how to keep up maintenance at home. Facility is clean and easy to find, appointments were never a problem to make. Catherine at the front desk is also awesome, able to schedule and handle anything you need. Thanks for the great results, twice!

Irfan is a hard working hands on business owner. His services are thorough and professional. He…read moreschedules his appointments in a manner that allows him to work on or with his patients one at a time. The facilities are clean and nicely lit. He makes sure to clean and sanitize equipment and tables after each patient. I highly recommend Rehabon Physical Therapy for your ailments.

From the owner: Free injury screening with Doctor of Physical Therapy. Locally owned. 15 years of clinical…read moreexperience. See the difference of one-on-one therapy experience. We pride upon our quality and expertise. We value our community members. We thank you for your business. Why live in pain? We are here to help.

I've worked with Dr. Yassen before, so when I injured my elbow, I knew exactly who to contact to…read moreseek relief and restoration. As before, she and Athletico did not disappoint. Dr. Yassen assessed the problem with my elbow and suggested that there might be some other conditions which may have contributed to my condition. We established a plan of care and executed it. Net result; no more pain and full mobility restored. And I learned how to correct a related condition. Five stars!

Just the best. Everyone there is very good at their jobs, all while making you feel comfortable and…read morelike a part of a team that is dedicated to getting you back to fit and able. Already fixed me once. I had a reoccurrence recently and I knew exactly where to go.

Heather was incredibly friendly and warm immediately upon meeting her and her suite was very…read morecomfortable and soothing. The massage was unbelievable!! It is hands down the best deep tissue massage I've ever gotten. I felt incredible afterwards! I'll definitely go back and recommend you do as well!

I have received multiple deep tissue massages from heather and every time I leave feeling…read more amazing! Heather is so sweet and creates such a relaxing experience you'll be sure to enjoy yourself.

This was my first experience ever with physical therapy, and it was a very good one. It helped…read moresolve my lower back pain almost immediately. The staff did a great job of explaining how to do the exercises and why, and were attentive and knowledgeable. I like how they adjust the therapy to the individual. They gave me a few sheets of paper with stretches and moves so that, hopefully, I won't need to return. But, if I do, I know Star Physical Therapy will take good care of me.

Laura was excellent and very happy with my experience!! they have a very convenient location and…read morehours.