Joan was able to fit me in on short notice, and she did an excellent job. I appreciate her…read moreknowledge and willingness to share helpful insights.

Truly a wonderful experience having Joan tune my new piano. She was very quick to reply to my…read moreemail, answered all my questions on the phone, was available to come to my home within 48 hours, and showed up right on time. Joan is clearly a master of her craft with tons of experience. She patiently answered my 10 billion questions about new piano ownership, and even took a lot of time to research specifics that were applicable to my piano, since it's a hybrid acoustic piano/digital "silent" piano. She also offered reasonable, practical, solutions and options to ensure optimal maintenance, for instance with maintaining ideal humidity levels in my home as well as potentially installing humidity controllers within the piano. Lastly, it's important to mention her prices were very reasonable. I can tell she really cares about what she does. On a side note, it was also extremely satisfying to watch and listen to her tune a piano. Very highly recommended!

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

The "magic" in the name is absolutely true! They managed to maneuver a Steinway studio upright…read more(approx. 600 lb) around a hairpin turn as they carried it down the stairs, turned it within a narrow hall as they headed toward the door, and eased it down some more stairs to reach their truck. It was astonishing. The three gentlemen who did the move could not have been more courteous and patient, as were the folks who I spoke with on the phone as I set up the appointment. Five stars isn't enough!!!

Instrument: 1969 Kimball Console piano. Activity: Regularly…read moreplayed several times a week. Was behind approx 7 years in regular tuning routine. Prior to that gap, was on an annual schedule. After a not-so-good tuning from another piano tuner earlier this year (who broke a string and blamed the piano's age on the string's condition and also as being the problem of why it did not hold the tuning 3 months later), I reached out for a second opinion and re-tuning from Well-Loved Piano. Best decision I made this year! Not only did Kenny assess the condition, he replaced the broken string and tuned the piano to perfection, but also fixed the root cause of a long time sticky key that was able to be replicated on my test-play before he left. Taking the time to find the root of that problem won me over! I have already booked next year's tuning before he left. Kenny knows his stuff!

I reached out to Well-Loved Piano because we moved out to Long Island 4 years ago and neglected to…read morehave our upright piano tuned. I made the appointment online and Kenny came to the house right on time. Kenny was polite and professional. He has a warm, friendly manner. I was worried about how poor the condition of our piano might be after 4+ years of neglect. To my surprise and relief, Kenny said our piano was in good shape. It needed to be tuned but was otherwise in solid operating condition. The tuning lasted an hour, and the piano sounds great. Kenny does high-quality work, is very knowledgeable, and is a pleasure to speak with. I highly recommend Well-Loved Piano for piano tuning! Michael L

Greg is extremely knowledgeable about pianos and is a very talented piano tuner…read more I will be using his services in the future. He tuned my grand piano perfectly and she sounded so beautiful at my Very Merry Christmas Party.

When I saw how much business Greg has caring for Bosendorfer pianos, my expectations were very…read morehigh. He has easily met, even exceeded, my expectations. He is exceptionally meticulous, and working with my notoriously difficult to tune Steinway upright, he spent far more time than any other tuner I have used, insisting on getting it just so. He is very thoughtful and personable. I recommend Greg without reservation.

Sam, the manager there and V.P. of Sales & Marketing for the whole company, is amazing. Super…read morefriendly, honest, low-key, and no pressure. He has also done wonderful things for the community, including hosting annual piano competitions, fundraiser events, and offering opportunities for teachers to book his space for recitals.

This was our first visit to Melville's Faust Piano store located in a small strip mall on a busy…read moreBroad Hollow Road. The only reason we were visiting this location is because our children were having a recital in their downstairs showroom. From what I read, they are the largest piano store to offer Yamaha Fazioli Bechstein and Bosendorfer pianos. In addition, one would find many used restored Steinway pianos. They seem to sponsor many events which include children recitals, classical piano, concerts jazz concerts, and many other events. Personally I see this has a wonderful marketing concept that surely provides visibility to this popular piano store chain.

Excellent, professional, and thorough piano tuning service. Extremely knowledgeable, punctual,…read morereasonably priced, honest, and available to answer any and all questions. Highly recommended and will definitely use again. Tom Zampino - Port Washington, NY

I have been using Harriet Lipman to tune my piano for many years and I have always been very…read morepleased with her service. She does an excellent job with my piano, and, what I very much appreciate, is that she calls when it's time for a tuning and is extremely reliable about arriving on time, etc. I highly recommend her.

Excellent, professional, congenial service. Very accommodating. Helped arrange my interstate move…read moremy Steinway, Model B without a hitch or scratch. Would definitely use Bill Rogers, the Piano Mover, again.

Highly recommend!! It was a seamless transaction and the guys were beyond courteous and…read moreprofessional.