My son has booked 3 trips through here and I just booked my first and could not be happier! In…read morefact, just got back from a wonderful vacation two weeks ago and we are going back to plan another! No worries when using this agency! Joe and Angie know their stuff!

From the owner: Honeymoon Travel & Destination Weddings located at 10 E Main St. Rt 72 East Dundee Inside the…read moreComplete Bridal Mall specializes in all inclusive resorts in the Caribbean & Mexico. Sandals - Secrets - Dreams - SuperClubs - Iberostar - RIU -Barcelo-Couples Resorts and more. Cancun-Riveria Maya, Jamaica, Punta Cana, Puerta Vallarta,Los Cabo, Bahamas, Aruba and more Personalized service & guaranteed lowest pricing for your Honeymoon, Island Wedding or a famaily vacation. Apple Vacaitons - Funjet - Special pricing. Experts to the South Pacific Hawaii - Tahiti & Figi with customized 5 to 14 night packages. The only travel agency planning Quinceanera's Away Also offering Complete Formalwear Tuxedo's for any occasion!

They booked my flight to a conference Never asked for…read moreimportant information like my frequent flyer number so I could not check in When I got to the airport my seat was on hold. I was the last person to board Luckily since it is a small plane and has restricted weight. WTF This is their livelihood They know the information they need to make a clients guest speakers trip smooth. I'm booking my own flight home. Not risking the same debacle on the way home.

We were looking forward to a trip of a lifetime. Something special that would be a great memory for…read morethe entire family. This was easily the most expensive trip we have ever booked, and we did it through Travelex International in Barrington Illinois. An issue came up where one of the travel finders wanted to levy a $500 penalty for a documentation change. When I asked Judy F. our sales person to help the resolve the issue, her response was "I am just the messenger", "I don't make the policies.". For context, I have a unique spelling for my middle name and Judy was completely clueless as to the challenges of having a name that is different from Bob, Dave or Sally. Her response and lack of initiative was so lackluster that it made me wonder if the company is unfriendly towards people who are different or minorities in general. I was taken aback, and still struggle to how understand person can bill themselves as a "Concierge" experience with such poor service and lack of empathy for the customer. Never again. To the owners, I would highly suggest they look beyond their current hiring practices and strive to bring on a more diverse staff that better understand the needs of people form different demographics. I realize there are many Travelex International locations. The one I am referring to is at 2061 N Barrington Road. Perhaps the other Travelex International locations offer better customer service.

H&M pulled a fast one on me. My flight was scheduled for 9:34pm arrival. They sent me a quote then…read morecharged $26.50 extra for pickup after 10pm. I called and said my pickup time on receipt was 10:07p after I waited at least 15 minutes on the curb at ORD. I was told there was nothing they could do about it and told management will look at it. So, I was ready and on time, but charged extra because they were late. I'll try someone else next time.

Our flight was delayed for about 4 hours, but our driver, Fez, was at O'Hare promptly, being…read morehelpful, friendly, and driving professionally. Vehicle was classy and clean. Have used H&M for years - vacations and work. Highly recommend!

We could have done better with Expedia. He found no better flights than we found. When we asked…read morehim about booking connections for transportation from airports to hotels or from Rome to Florence. He said he could do that . . . for a price. And the hotel he booked for us in Rome was a $30 cab ride each way between the hotel and any of the major tourist attractions. When we got there, we contacted Tor, who told us it was our fault for not checking in advance. What did we need a travel agent for, if not for things like making sure we were well located?!

A friend recommended Tor to arrange our travel plans to Havana, Cuba. We met with Tor so he could…read moreget a sense of what we were interested in doing on our trip. Tor put together an itinerary to try to maximize our time to see the sights for the three days that we were there. Tor has been to Cuba many times so we had lots of questions about the process. Tor was easy to work with and returned phone calls and emails promptly. Tor couldn't have made planning this trip any easier for us. He took care of everything!

Very happy with the service. Inam was fast, efficient, and got a great rate for our flights.read more

Really good experience I was recommended this place by one of my family member . I am really…read moreimpressed by the customer service FAST!! And Cheaper then Online!!

I have rented many vehicles in the past, never from Hertz and never again. The mess started the…read morenight before we were supposed to pickup the vehicle. My wife called in to verify the pickup location, they explained that the vehicle has been moved, the new location is 25 minutes from my house instead of 5. No big deal, it happens. I arrive the next morning to an empty office. No agent, just a note on the door stating the person would be back. After waiting patiently for about 20 minutes i called the number on the door. My call was answered by the St. Charles office, the gentleman who answered simply stated that the agent should be back any minute. I waited another 10 minutes and called back,this time the only thing i was told was that he does not know where the agent is and he should be there. By this point i am almost an hour late departing from my planned trip. It was only after calling another Hertz office that i was informed that the vehicle is at the Penske Rental it was initially supposed to be at, the one 5 minutes from my house. So i make the drive to Penske and meet the most passive aggressive unfriendly person i have ever encountered. My hint should have been the neatly printed warning not to write on the front counter that read something to the effect of "if you or your children want to write on the counter like Kindergartners we will be happy to charge you a $100 clean up fee." The gentleman that worked there was just awful, he must have been born without people skills or something. He never explained any of the charges (i will get to that in a bit), and said everything in a sort of sarcastic tone as if our presence was bothering him. We picked up the van, which was an almost new Kia, in great shape, and very clean. When we dropped the van back off 3 days later we once again met Mr Personality. We had to wait again about 15 minutes because he was just too busy doing something else to take 30 seconds to walk over and get the key. This in itself was an awful experience, the train wreck of picking up the vehicle delayed my trip by over 2 hours. But it wasn't over yet. My wife went to an ATM to withdraw cash and noticed something not right. She checked the transaction log and noticed we had an additional 300 something dollar hold on our account. We had been charged for the total amount of the rental up front, and now we have this mystery charge. We called Hertz and they explained that Mr Personality at Penske charged us incorrectly, but also the hold was pretty standard practice and should drop off in a few days. NONE of this was explained to us up front. I rent vehicles at least once a year, but often 2 or three times a year. Not only will i be sure to never rent from Hertz again,i am going to steer others away from potentially having the same frustrating experience i have had.

We rented a 30ft RV for our Labor Day trip. The process in itself was extremely simplistic. We…read moreended up needed the RV a day later and they were accommodating to our needs. The RV was brand new and clean at pick-up time. The RV fit our needs for our travels. Return of the RV was quick. Happy Campers here!

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.