I made calls to get a rental car and couldn't get anyone on the phone. I put in an order for a…read morerental online. It went through. Got several confirmation emails that the rental was all set. When I got there, the staff said that my reservation was no good and no one there was able to rent me a car. They said I would have to wait for the owner to return the next couple of days, and then they can rent me a car. It was a complete waste of time. Terrible Customer Service.

From the owner: Full-size V-6 Sedans, Luxury Sedans, Midsize SUV's. read more

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

Staff were kind and wonderful, it's refreshing especially after having a car accident. Great…read morevariety of cars, clean, and easy pick-up/return.

This location DOES NOT answer the telephone during, before abd after a car rental! I had to drove…read moreto the location to inquire why and the three clerks were sitting in the office doing absolutely nothing pretending to look busy. Only one customer was in the office. I asked why you don't answer the telephone here and the one clerk in the back stated; uh, we're too busy to answer telephones. Stupid answer.

Our experience wasn't bad . The SUV we rented wasn't properly maintained. No rear wiper blade , the…read morepassenger mirror was loose . Not awful but don't they look over cars ??

Now that I'm seeing other reviews, looks like this location has a trend of not having people's…read morerentals. I got an email this morning, two hours before I needed to pick up a minivan that they didn't have any and didn't anticipate getting any back. Suggested calling the one at the airport!!! Instead I went to the Crystal Lake location and the men there were great to deal with! They were very apologetic that this happened, and were able to get us a minivan right away. (PS Algonquin told me none of the surrounding stores had any!) Shortly after we got our minivan in Crystal Lake, we went to get food from a place in the same center as Enterprise and wouldn't ya know there were two minivans sitting there!!! I HIGHLY ENCOURAGE YOU TO NOT USE THIS LOCATION!

extremely rude front desk. didnt bother even though they had cars available. would not recommendread more

Awful, scam. An Indian man rented me a car and told me that if I returned it early, I would not be…read morecharged the entire trip. Turns out, I needed the cancel the trip after 1 day, and this place charged me for all 7 days still even though I returned after 1. Total scam. His awful boss, Mark, watched on the entire time while I tried to get my money back. I am considering legal charges against Mark and the Indian guy and this establishment. Don't go here. Save yourself the headache of dealing with these sleazy scumbags. The only thing they are good at is trying to cheat families out of money.

Since this pandemic, recession/depression started I have been reviewing companies you really…read moreshouldn't waste your money at for a multitude of reasons, but I feel the need to point out businesses that I've always kept close to the vest as a widely-held secret, but honestly, if you still drive, you can't afford to waste your money at some 200K mile mechanic chain today either. One of the first things I do when I am working at a new office is to find the auto repair shop that the owners and managers of where I'm working at and trust with their car repairs, so when my office moved out to Kane County, that shop is Dundee Automotive. I originally had a Dodge Neon that I had bought years ago during a previous contract gig in Phoenix Arizona and I'm 100% certain Dundee Automotive kept that 'thing' running longer than any of the previous mechanics could ever dream of keeping mechanically sound, and it was their eye for catching things other mechanics would have missed that I felt secure with their service to give that car to my nephew on his 18th birthday. I've also bought a car from Dundee Automotive, and other customers will give them the heads up if they want to sell their car and as much as it sounds like a cliche, I bought a Subaru Forrester that was one of Randy's niece's cars and drove it for about a year, and I was able to sell it for more than what I paid for it. Most recently in 2017, I picked up an Audi A4 Quattro (also from Arizona) and while I'll let the dealer do the oil changes and give me the free service inspections, I leave it to Randy and his ace mechanics to do whatever service is needed as its considerably less expensive than the Audi dealer. If you've read my other Yelp reviews, you would know I drive this Audi A LOT around the Midwest, to conferences, conventions, client sites, etc, and (knock on wood) for German engineering, (knock on wood, again) to Dundee Automotive for keeping it running like it was new. Don't take my word for it, take a look at all the other reviews for whatever reason Yelp isn't currently recommending, as they are also five-star reviews, so the next time your check engine light goes off, give Randy and the mechanics at Dundee Automotive a try, I'm sure you won't be disappointed!

I've taken all of my cars to Dundee Automotive for decades and I've never been disappointed…read more They've always done all of the work they promised, the work was completed on time, and at the price they quoted. I trust and recommend them unhesitatingly!

Had to call twice to try and get a question answered on the rent to own program to see if I…read morequalified. I did not get a call back from Boris. I then called again and spoke to Philip who told me he had to contact Steve. I did not even get the courtesy of a reply. I even had contacted them using their email so if they did not have time to make a phone call, they could have emailed me. The truth is I believe I did not qualify but their professionalism does not exist. I was told they are in business 20 years.

Not the best place to lease a car, I don't recommend this place. I had a car for about 9 months and…read morewithin that time I was forced to get over 900.00 worth of repair work done on the car that he said was inspected before I got the car. Which means that the problems occurred when I was leasing the car. There was no way that I put that much wear and tear on that vehicle. You get 1250 miles a month and you have to drive there bi-weekly to pay the note. I was not able to pay over the phone or online. No other convenient way, all payments are made in person. Once it's said that you went over your miles you never caught up to the miles. I don't like that he dictates which insurance company you can use and the what deductible you have to carry. Over time and with his demands and requirements, his used vehicles are costing the same as a brand-new vehicle. It's not worth the headache. If you have to use this company you should have a short lived exit plan because you really are paying too much for the use of there vehicles.

Don't ever come here they will steal your money the owner is a fucking joke dude will charge you a…read morehigh price on anything just to get a quick buck that's why there's not a lot of business there. And pls don't ever take your car her go to the vp automotive or the spark plug mechanic talk to Luis or Joe best people around great service and best quilts work for a good price pls who ever reads this don't go to this bs place

Do not take your vehicle here. I had taken my 2004 Jeep Wrangler in due to stalling. I was…read morecharged $115 for a TPS sensor and was also charged $224 for installation. After this work was completed my Jeep stalled again on the way home. When I had brought it back to the Torres Auto Repair the owner said that the TPS sensor was defective and he would install a new one for another $115. I told him that I am not paying for additional costs because the part was "defective". For some reason a small shop had another TPS sensor in the back for a 2004 Jeep Wrangler....hmm? At that point I was suspicious and had called both Merlins and Firestone to get a quote and I had found that I was completely ripped off. The part that I had paid $115 for both company's quoted me at about $45 dollars and installation at $58. I was ripped off at over $300 when all was completed. In addition when my neighbor who is a mechanic took a look at my vehicle he found fine cuts in my brand new radiator hose. Also it was not my TPS sensor at all but my air idle control which was fixed for $20 in my driveway. Do not bring your vehicle here unless you want to be ripped off.

I worked here 10 or so years ago, as the Porter/RV Detailer. After reading all of these reviews,…read moreI'm laughing hysterically at how they still haven't changed. When I quit, the douche owner said I'd never amount to anything other than being a Walmart greeter. I should add, I was willing to put in two weeks before leaving, but Ryan told me he'd just consider that day my last day....AKA technically FIRED. He also refused to give me my last check. Well, he lost a fight with the labor board AND unenmployment, against me. He had an attorney, and I didn't, and was just a 21 year old kid at the time. These idiots FORGED a 1099 form supposedly filled out by me.....but my name was spelled wrong. How the hell would I spell my own name wrong? Had I thought faster, I would have gotten them for signature forgery. They also lied to the judge about what my job was, and even she knew they were full of it. A few years later, I was trying to get another trucking job (Walmart, eh?), and Ryan, the owner, LIED and said I had never worked there. Well, got the job, buddy. Now, I'm working an even better trucking job, 1500-2000 a WEEK. Much better than the measley, $9 an hour, under the table, with a forged 1099 you were paying me. These guys are CROOKED. I worked here for almost 2 years. STAY. AWAY.

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.