I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....

Dr. Amy Card, saw over my husband and I when we first moved to Salem Oregon from California. I…read morepreviouosly had kaiser perminente and had an ongoing issue for years and was never given a diagnosis. It only took one appointment at Salem Health and Dr. Card and I was diagnosed on the spot with a prescription for treatment within an hour! Dr. Henry is amazing and currently works with both my husband and I. She is stright forward about things and has a kind way about her. She is quick to reply on mychart and place orders and is very knowledgeable. There have been times under her care in wich we needed to outsourse to a separate clinic and the transition has always been smooth. The office itself is close to my house and the front desk and security staff are super nice and helpful!!

salem health care skyline clinic. this is the worst drs clinic for seniors on hospice. salem…read morehealth clinic refuses telicom and insists seniors in hospice arrive for a 10 min appointment in an ambulance, rather than on zoom or telicom. they are the worst for making accessible health care to those who are too frail to come in. even those who have good health insurance. salem health care are supporting donald trump's agenda to make health care unaccessable to seniors. what ever happened to harm no one, falls on deaf ears here. this has been our experience. terrible! best not to bother contacting salem health care skyline clinic if you are old. apparently, they don't want you.

This is a quality place with a good mission and an above average staff team. No major complaints to…read morereport despite multiple experiences as a non patient visitor. My favorite thing to ponder is thinking about the time and money that was designated to assist with naming the facility. "What should we call this hospital based in Salem?" Many hours and millions of dollars later, "let's call it Salem hospital."

I was brought to the hospital today by ambulance because of severe diarrhea and vomiting, I was so…read moreweak and dizzy that I couldn't stand. They treated me with distain bordering on hostility. I'm being discharged without a proper diagnosis or treatment. They sent a prescription to Fred Meyer. I'm too sick to pick it up. I'm still contagious and my roommate has cancer and can't afford to get sick. It's 9:15 and I'm still sitting outside without a coat waiting for my ride from medical transport that the discharge nurse said she arranged. After two hours Medical transport never showed. I had to call an Uber. I thought Salem Hospital was better than this.

I have been a patient here for many years. Never been happy with them but it has become far worse…read morein recent years. They are all about money and not patient care. They recently moved away from the more universal Mychart and implemented their own version. What a nightmare that has been. They lost records and I can't even work with them. I decided to start using a private lab because they offer substantialy more tests for significantly less money. Why should I be forced to use their lab? I assume they didn't like this because they absolutely refuse to load the results into their version of Mychart, despite me calling many times and providing them the results twice. I mailed them and delivered in person because they refused to accept them electronically or download them from the lab. Last visit they told me at least three times they are a business and eventually refused to see me as a patient. Keep in mind I owe them nothing so it is not a billing or payment issue. Go anywhere else if you can. They are horrible.

I would never go to Dr. Samantha Sondermayer again. I was told she could take care of some forms…read morefor me in the first visit, I was charged 330 dollars and she said everything looked fine and asked my to come back later to sign something and when I went back the forms were filled out saying I had a chronic problem because of a seizure 5 years ago and I haven't had one since. She lied right to my face and said everything looked good.

Excellent,caring Dr.'s(Dr.Oran and staff) and you can depend on their expertise and support.read more

I am now located in Oregon and still a Kaiser member. I was very well cared for by all my doctor's…read moreexcept one and Kaiser let him go. Kaiser will medical 8n Oregon is not the same ,and 8 am not sure I would give them even one star. My first experience in using Kaiser started at the age of 5. And like I sa8d California treated me much better but I am retired and cannot afford the cost of living in California.

I've had several issues with this clinic. They took weeks to get a referral for an imaging sent…read morecorrectly and blamed it in the imaging center, when they were not including treatment area in the MRI order. They then sent the pre-authorization for the wrong imaging center so I had a referral for one clinic and a pre-authorization for a different one. I'm still having issues getting them to bill my insurance correctly as I have not received an EOB yet for services done in July. I went in for a blood draw and the medical assistant hadn't prepped supplies before drawing my blood so I sat there holding pressure with a piece of the sterile prep surface while they searched for a cotton ball in a supply closet. Lastly I go to review information and no one had seen or even verified they had access to my MRI they ordered and I had to pull up the results in my phone. They then proceeded to blame the inflammation I'm experiencing on my HRT but with no information other than, "it can do that." I'm just shocked at how bad my experience was. Nothing went right. I was even told I would get a call back from the corporate group regarding issuing a complaint but they have not reached out and every time I call they're in a meeting and unable to discuss. Edit: ten months ago I was told that my bill was being waived due to my experiences with this office. Now a year later they are sending me a bill. Better, since it's over a year since my first date of service it would not be possible to submit to insurance if I wanted to. Every single stage of dealing with this office has been mishandled.

From the owner: Established in 2007, The Oncology Institute of Hope and Innovation (TOI) is dedicated to providing…read moreexceptional cancer treatment and advancing cancer research in Salem OR. Our team of skilled oncologists, specializing in hematology and oncology, offers personalized and compassionate care to our patients. At TOI, we emphasize value-based cancer care that prioritizes the needs and well-being of our community.

My heartfelt thanks, to the stalwart professionals at Salem Gastro, for kind, attentive and…read morediligent care. Having one's fecal exhaust chamber mowed like a fresh green lawn on a warm summer day, tends to place a tip of anxiety on the nubbins of ones already plagued conscious mind. Needless to say, the procedure was literally over before it began. The colonoscopy was a quick and effortless affair, with a young. but well seasoned doctor at the helm. What began as an agonized wrestle with the strict confines of my mortality, ended with a wink and a nod. You have my sword, and my axe! sincerely, Eric Richter!

Appointments take weeks even months to get , I have asked questions through there advice nurse and…read moream told it will be referred but I never hear anything back

My sister and I took our father to Mccann's Medical next to Fred Meyer just so he could see what he…read morethought about a mobility scooter. Andrea greeted us and took care of us the whole way. She was great! Friendly, knowledgeable, and funny. She explained the differences between the scooters she had in the store, and let my father take the mobility scooter for a spin around the store. Then she actually let us take the scooter for a longer try out in Fred Meyer itself. While we were gone, she even did some minor repairs on my father's wheelchair. Needless to say, we just had to rent the scooter for my father to see how it worked out. Seeing as how he liked it so much, we decided to go ahead and purchase it for him from Andrea about four days later. We can't recommend this place, and Andrea, highly enough!

Andrea was amazing!!! She was so kind and sweet and informative to my dad. She helped him try out a…read moremobility scooter and he is overjoyed. She spent time teaching my brother and I how to take it apart and put it back together multiple times. She never rushed us or got aggravated. She also fixed some things on my dad wheel chair without us even asking. Shes an AMAZING asset in this store. We rented the scooter but we will be buying it. My dad really enjoyed talking with her and the scooter has changed his life. Thank you ANDREA!!!