We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.

I had to wait more than 2 hours to see the doctor. She…read morelooked at my swollen legs and feet and decided to have blood tests. She was able to answer my questions to my satisfaction.

I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

The doctor took their time. Not in a hurry at all. Very thorough. Ran all the tests needed and…read moreEvan sent me out to Salem Radiology.

I had an excellent first visit experience. Dr. Tomes has excellent skills, listening and verbal…read more My appointment was new patient interview. The intake paperwork is extensive and I thought that was positive. Bloodwork is convenient in their on-site lab. I look forward to having this clinic as my medical home base.

In all my years, I've never had 'benefits' that were assumed natives were 'given' because if tribal…read moreenrollment or affiliation. I've been in Oregon almost a year and a half now, and it's only due to this pandemic and tribal nations eligibility status for the Covid vaccine that I chose to seek further information. I contacted the clinic and was got details for application requirements and requested an email for reference. After gathering the most personal information about myself and my child I'd shared with anyone (birth certificates, marriage license, ss card), along with my insurance card, I dropped it off and was told to check back by the end of the week to see if it had been processed. The next day, I received a call indicating it was completed and I was now eligible to request an appointment for myself and my daughter. As mentioned, my objective was to get the vaccine, and they just happened to have a drop in clinic scheduled the next day. I showed up early, confirmed my eligibility and took some paperwork to complete while waiting for my number to be called. In less than 10 minutes, I had the shot and sat waiting for 15 minutes to ensure I had no adverse side affects. The medical staff was organized and on top of their game, processing people in six stations and quickly sanitizing everything after each person came through. The 'command center' received the paperwork of each dose recipient and completed CDC vaccine cards with a reminder for each person. In no time, my name was called, I was asked how I was feeling, given my card with a reminder to come back in two weeks, and was free to go. Given the level of care provided today, I wouldn't hesitate to explore other appointments available going forward.

Horrible experience! Long wait time and abusive doctors. After being brow beatten and diagnosed for…read morea disease I don't have by an anesthesiologist at Salem Health's Comprehensive Pain Clinic I went to OHSU's Comprehensive Pain Center. The difference was astounding! A team of neurologists spent an hour and a half evaluating me and after many tests they diagnosed a severe neurological disorder and referred me to another specialty for another diagnosis of a painfully debilitating disease. Several procedures were performed by anesthesiologists under the direction of my neurologist with good results and a pain management plan involving multiple disciplines was developed. Salem Health should be ashamed of their clinic and the two anesthesiologists that run it. They have no business treating patients who are at their most vulnerable. A doctor that walks in a room and makes a diagnosis after looking at one page of the new patient forms is an incompetent at best. In my case the doctor at Salem Health spent 16 minutes with me and verbally battered me for disagreeing with his instantaneous diagnosis while sneering and ridiculing me. A year later I learned that he had falsified my chart notes by including results of a physical exam he didn't perform. He portrayed me poorly and it was a factor in the denial of my disability insurance. Then the clinic hid his chart notes when I repeatedly requested my records. For weeks they insisted that the only document in my file was the signed release but they finally provided them. When I tried to have my medical record amended Salem Health refused and backed their joke of a doctor. I was awarded disability benefits on appeal and because of the diagnoses and care I received at OHSU I'm doing better but the whole experience with Salem Health has left a bad taste in my mouth. No institution should hire and back such incompetence and no doctor or institution should have that much power.

Dr. Castillo and staff have always been great. I have recommended others to come here if they…read moredecide to change doctors. He listens and is caring and scheduling is usually easy. I've been coming to his office for about 2 years now. Initially because he was so close to where I was living, but now that I've moved further away, I still will make the drive to his office. Also, the office is bilingual in Spanish and English, which is a plus for those who need a Spanish-speaking doctor, nurse, or receptionist.

I've had my fair share of experiences with medical offices of all types. And while urgent cares…read morehave generally fallen into a mediocre category compared to other treatment centers, SwiftCare has set the new standard for all other urgent cares to live up to. The office is pristine, well-designed, and maintains reliable hours. The care, however, is what sets this place apart from any other. The staff, nurses, and physicians during my visit were so incredibly attentive, empathetic, and helpful. The service was truly unparalleled by any similar clinic that I have ever been to. Additionally, their pricing for out-of-pocket patients is reasonable, which rarely exists in the medical field at all in America. ZoomCare, a local competitor, charges at least twice as much for subpar care. If you're in need of urgent care, this is the place to receive it. Truly a five-star experience.

The nurses assistant that took my payment,Jessie, got snarky with me when I asked about how…read moreexpensive " they were" compared with other clinics. He was all, I DIDN'T CHARGE YOU, I'm like okay your company overcharged me, but like my total bill was $480 I paid $270 because of my insurance. Jessie said," Your insurance is the reason it cost so much without insurance a walk in is $200. I was like , " well all this visit was for me was to get a refill on my thyroid medicine since the soonest I can get into my primary physician is in two months. Can't you do something?" He was like," We can't retroactively fix that." So NO, I DO NOT RECOMMEND THEM A TOTAL RIP OFF!

My husband is a patient at keizer Silverton health. He had a respiratory illness breathing very…read morefast during sleep. I knew something was wrong. I called asking for a chest xray or something cuz they were doing nothing to help him. They just thought I was a crazy wife. Well I'm a nurse! They wouldn't listen until his pneumonia was so huge it was almost fatal.

Dedicated staff. Reasonably good food. Nurses and aides listen to patients and family.read more

This place has got to be hell someone that can't take care of themselves . My mom can't she has…read moreearly dementia she can get them go to the bathroom and get back in bed there is no therapy that she's supposed to be getting three or four times a week because they're so short-handed . She is a vegetarian they bring her meat they just hand her her medicine expect her to take it as I said she has early dementia so my sister goes in and finds her medicine all over the floor where she's not taking it she's not eaten. They don't make sure she gets any food nobody checks up on her her phone stays off of the hook constantly for the past 3 weeks we haven't been able to speak to her in her room . We call the desk we call the nurses if you can get anybody to answer the phone they're very nice and they go and check on her and tell us that she's knocked the phone off the hook again but then immediately when you try to call it still you can't get through. Since she doesn't want to bathe then she doesn't want to get out and do too much there is no rehab they can't go in and bathe her if she doesn't want to if she refuses to have her depends changed they just left her sit in it to where she has bed sores all over her . I tried to call the other day it took me an hour and a half to get somebody to go and check on her from the nurses station because she sounded like she had pneumonia to me . Once I got down there they said that they thought she was going to be fine she wasn't running fever or anything like that and that was 3 days ago. Right now she's had to be taken to the emergency room because she's very very ill so something was wrong with her . Her wrist is all messed up they can't tell what's the matter with it whether it's broken or what it swelled up it has fever in it and nobody has any idea how this has happened . So right now there's a hundred people in the emergency room at the hospital that she's at it's going to be a five or six hours at least before she's able to be seen she's on a gurney out in the hall with 100 other patients that are all sick and the orders that the doctor got from the ambulance was just check her wrist . That's all they did was X-rays and check her wrist . My brother-in-law had to go down and raise hell to get the people at the emergency room to see what's the matter with her why she's so sick when they sent her from the nursing home it was only to check her arm . So the nurse that was on vacation came back and looked at her and said yes she is sick she needs to go to the emergency room . After we had been told oh yeah we're monitoring it will contact you Thursday any change in her situation. Which we didn't get the call that anything else was wrong with her that she was any sicker my sister got the call when they said hey we're going to have to take her by ambulance to the hospital . I could go on and on and on but I would not put my loved one in this facility the people seem to be nice on the phone when I speak to him . But the treatment that she gets and the care that she gets is completely unacceptable