The office staff is exceptionally rude. They ask basic questions like ur the hugest annoyance. They…read moreconstantly change their rules so one visit things are as normal the next they want a power of attorney? No one in the actual office gives one iota about you. I remembered why I avoid going inside except for the bathroom. If it wasn't our doctor's choice we would go somewhere else. The nurses in the back are usually pretty nice. The doctors are great. The wait times are abhorrent so when we have an appointment here we have to take our kid out of school for the whole day even scheduling first thing. Update: I spoke with someone at the center was assure things would be better. I do not have a problem with the wait times as each surgery is special and can have complications. As a reminder the drs are doing delicate procedures so they do get behind but wouldn't you rather they are slow and precise rather than fast and possibly make a mistake?

Horrible experience with Amy Klhaun anesthesiologist. To procedure room I'm at 10 on pain scale-she…read morenever asked. She copied information from intake form over 1 and a half hours previous-approximately 8am it was now 9:20+/-. She never checked my BP, nothing. In procedure room i couldn't move anything but my right arm to shoulder while she kept harping "we need you to roll onto table". I couldn't. Imagine hurting so excruciatingly bad that all you could move was one arm and no one would help you. Finally one nurse offered her hand and I face planted on the table to which Amy Klhaun pulled my head up by my forehead and shoved a rolled up pillow under my throat! It took everything I could muster to raise my head enough to remove the pillow from my throat. I'll never go back. Her name is Amy Kleahn anesthesiologist for Chattanooga Pain Surgery Center, not Klhaun.

I placed my grandmother at this location after her stroke for rehab knowing we might have to extend…read morefor longer term care. While it is a beautiful facility and a few of their staff are very nice especially Nurse Doug who my grandmother adorned, overall I don't recommend this facility and don't have anything good to say. No one really seems to care about the care plan set, they don't communicate, they failed to give my grandmother pain medication as they said they were doing, they wouldn't get her out of bed, or encourage her to eat. Overall they just failed to give her the attention she needed. When you would go to the nurses stand for help you were ignored. I would have to say can someone assist me. Their personal conversations seemed more important. They would just sit while call buttons rang. I called the executive director twice and left messages. I never received call backs and she was rarely in when I visited to try to speak with her. I even told the Nurse Manager and Social Worker that I demanded she call me. Nothing. I think this is a major lack of staffing and leadership issue. It is time to get a new executive director. I am a firm believer that leaders lead and associates follow. Leaders are a direct reflection of their staff. It is amazing to me having moved her to Life Care of Collegedale the night and day difference. On the other hand I highly recommend Life Care of Collegedale. They take time with her. They have her up every morning. They get her out of her room. They listen to her needs. They place large bibs on her. She eats with other people in the dining room which I begged Ooltewah to do and they never did. They are friendly and attentive. They discovered a major issue with her medication right off the bat, and I could barely get the doctor at Life Care of Ooltewah to take the time to review anything. It was amazing the responds on the NextDoor when someone inquired about this location and many wrote about the same issues we had. Please do not place your love ones in their care. Also, a private room is over $3,000 per month more than Collegedale, but Life Care Collegedale has clearly been renovated. So I pose the question what am I paying for? It is clearly not service. I share this so many others don't go through the same experience my family did. I wish I had asked around before placing her at the Ooltewah location in the first place.

This facility is absolutely stunning. The staff is very friendly and knowledgeable. The rehab team…read moreis unbelievable! I just can't say enough about this wonderful place. If the need arises for you to need skilled nursing, this is the place! I highly recommend this wonderful facility!

The office staff, nurses, and dr are all fantastic! Olivia Weiss is the best primary care doctor I…read morehave ever had. She listens, cares and advocates for her patients! Love coming to this office.

correction....0 OUT OF FIVE STARS. I dont typically write negative reviews however with staff…read morerefusing to allow me to civilly speak to a supervisor or staff member about this experience maybe I will be heard on this platform. My thoughts about our service today. My wife had an appointment at 1015 this morning, we arrived 15 minutes early. She was ultimately seen around 130pm. First off, the amount of time is ridiculous. I understand there are other clients to see however not only did we have a SCHEDULED appointment, most of her pain began to worsen the longer she sat and verbally let staff know and asked if we could go to a hospital instead. If that staff member knew or did not know when she was seen, why in the world would they think its okay to just say "you're next?" In addition to that the last appointment we had she was NOT seen and was charged, staff SAID, she will have a credit towards the account instead since she paid, rather than reimbursement, with that being said on todays appointment she was prompted for payment even though her deductible was met and she supposedly has this credit on her account to use so why say she owes. As mentioned I understand there are other clients however with scheduled appointments and then losing paperwork, the receptionist being super LATE I do NOT appreciate how the situation was handled. I tried to return and speak in person about this however was turned away. Absolutely awful service and overall terrible experience.

Urlogy crew sucks they are letting my sister die and she's pregnant. shes currently there now and…read morethere doing nothing for the infected tub they put in her side!!!! even the nurses complain on them but Erlanger does NOTHING TO FIX IT!!!!!! QUALITY OF CARE IS THE WORST... PLEASE SOMEONE TELL ME WHERE TO TAKE HER FOR BETTER CARE!!!!!

This was tough to rate. The patient care is definitely 10 out of 5 stars!! It's like Florence…read moreNightingale's spirit lives here. From administrative staff to the cafeteria staff. Ambassadors to MDs. Special shout out to nurse Angie Lawson from the Heart and Lung dept (4th). Her bedside manner was STELLAR!!! But there needs to be improvement. Sanitation and cleaning. Case in point. The family waiting room. A bit of a vomit area!! But the staff treat of patients and visitors... OUT-FREAKING-STANDING!! Please try and get those cleanliness standards up to your level of patient bedside manner!!

They are amazing. And kind. And super sweet. Always very helpful. And I loveeeee having a provider…read morethat has diabetes as well so they just get it.

This is a wonderful practice. I feel so cared for. I understand diabetes better than ever before…read more Juliana is just amazing.

After 28 years in a successful sales job, I retired in June of 2026. My concern was that I would…read morebegin to slow down physically, draw back from involvement in family, church, and grandkids and become irrelevant in society. I also turned 76 years old that month, and knew that if I didn't take action to "optimize" my health, a slow, painful, descent into obscurity awaited me. I had several friends, men younger than me who received low T injections, and told me their lives had significantly improved as a result - more energy, mind clarity, etc. They encouraged me to look into it. But who to contact? I contacted half a dozen providers, locally and on line. They offered testing and self injections, and self monitoring and little support. Optimize U was different. They had a monthly payment program that covered twice weekly injections by a trained professional, quarterly bloodwork to monitor results, and quarterly and yearly follow up interviews to make sure I was getting results. All this was at a much lower cost than most providers. The results? After a year, what a difference it has made in my life. Testosterone levels went from 350 to 850 before leveling out at about 850. Quarterly blood tests show virtually all biomarkers in my blood to be normal - no elevated red blood cell counts requiring me to go to a donation facility to "give" a pint of blood. The staff is kind, responsive, and professional in every way. My life is full. I lead music at church, do all my own yard work, visit grandkids in another state several times a year, and engage with the world every day. To top it off, I started my own YouTube channel to share my music with the world. Instead of "fading away" in retirement, my life has become so much more meaningful, energetic, and productive. Before Optimize U, I felt energy fading, lack of focus, lack of purpose, and a lot of other negatives. Normalized testosterone levels have made a huge difference in my life. People often tell me I don't look or act like a 76 year old. Optimize U and their staff are enabling me to live the kind of retirement I always dreamed about. I am grateful for them for helping me fulfill my dreams!

Our Cleveland staff is very knowledgeable and helpful. Always prompt with answers to my questions…read more Recommend

Comment: They are always very quick to call us with the results of blood work or tests..The staff…read moreare always friendly and courteous. The Dr.listens closely to our concerns and takes them into consideration when helpin us to make our health care decisions..