It's 3:00 a.m. My wife's deeply hurting. She's been deeply hurting for a couple of hours before she wakes me. She has some medications prescribed for her from her doc but they both are out of date. She perceives they both could help in some way to reduce significant pain. She had a procedure eight days earlier. She wants to take one of the medications they have prescribed for her a couple of years ago but she wants doctor's approval. She thinks either one might help her here and now in the moment. She calls the doctor/clinic. They are supposed to have a doctor on call 24/7. She describes her situation. I'm teary-eyed as I listen. It's not a direct connect with a doctor on call. It's, you know, a third person who is merely an operator. This person assures She will get the information to the dr. on call immediately. After thirty minutes, we don't hear anything. She gambles takes one of the medications. Fast-forward to when we are both awake at 8:00 a.m. A lot has happened in those five hours but no phone call from supposedly the doc on call. But taking one of those medications she thought would help has helped somewhat. We call again. The person answering said within a couple of seconds of my wife identifying herself, "I see your call from earlier, someone will be calling you back very soon. They will call you back shortly." A whole hour goes by. Like just after 9. Finally getting a call back from the person who was responding to her 3:00 a.m. call. Rolling my eyes. Seriously. The caller listens compassionately to my wife (and then to me expressing deep disappointment in this delay) and says she will get the message to my wife's doctor and she hopes he doctor will get back to her within an hour. Four hours later. We don't get a call from her doc. It's the person we talked to after 9 a.m. read more

I had ongoing prescriptions with the doctor. I called in for a refill on the 24th of June and needed the prescription for a trip I was going on out of the country. They had internal delays, one person not talking with the other. Each time I called in to check there was no progress and it felt like I was starting all over again. Their call service was extremely rude and there was no accountability. I ended up not getting the medication in time for my trip, which required me to make alternative plans. Upon returning, they sent me a letter and terminated their "relationship" with me. I would strongly recommend taking a look around at alternatives and finding an office that values patient care and takes responsibility for the role and impact they have on peoples lives. read more

my 95 year old mother was not able to walk to get into car the morning of appointment and I phoned to let them know and was told because it's less than 24 hour notice I was going to be charged for appointment unless I got a doctors note. I received a $100 invoice in mail since that day my mother was entered into hospice care called office and they still want a letter or pay $100. wow !! I would never recommend this place! read more

Very nice and listened to my concerns. Dr reviewed my results prior to my appointment and explained the results clearly in a way easy to understand. Set up next year's appointment without hesitation and even combined testing and follow up appointment at same facility and back to back to avoid hassle. read more

Referred to this practice by primary care. Doctor nice, PAC nice. Triage nurse, not so much: Dismissive and borderline condescending. Responses to patient portal inquiries not timely. Phone calls for info or help are met with we'll call you back. read more

Patience shown. Clear communication. Pleasant demeanor. Clean and welcoming environment.

Andrea is caring, knowledgeable, and professional. Would highly recommend her to anyone in need of urologic help.

I was scheduled for a procedure ESWL. Arrival 10:30. Running 2 hours behind. 20 min outpatient procedure led to rhe worst pain I've ever experienced in my life! Vomitted blood. Blood in urine (normal) I had to be admitted to get the pain under control with torodol and fentanyl. It still took 6 hours to subside. Released the next day with a hospital visit from another doctor from the practice. Dr. Ludowsky performed my procedure. Dr. KEUER scheduled. me for the same repeat surgery 14 days later and informed me I would have to have this done at least 4x. No bedside manner, no concern with what happened with a 20 min. Procedure OUTPATIENT. My discharge papers said to make a followup appointment and to be seen within a week. I called and they had nothing available. Than they suggested a video call. Than found time to see me at an office 1 hour from my home to test for a uti. Also one prescription was sent to the wrong pharmacy. This was a rush rush procedure. No care taken. 5 days later and im still suffering from lower stomach cramping, light headed and dizziness. And was told after procedure I could return to work the following day. No restrictions. Seriously, I'd like to induce the same level of pain I've been experiencing onto these doctors. Maybe their roles of compassion and caring would improve. I was also asked for a major credit card number before the procedure to be sure the doctor was paid. And the bill had not been submitted to medicare yet. Im not happy with them having access to a credit card number. read more

Out of every doctors office I have ever been to this is by far the least compassionate. I don't think anyone there has a shred of empathy. It was like dealing with robots. read more

finally able to lift my head off the pillow after almost 12 hours of vomiting/diarrhea. Had an appt today with Dr. Lewis, but didn't think it was a good idea, nor could i even drive there, to infect their office staff and visitors with this bug, so i called very early to cancel the appt. They cancelled my appt but only after they told me i would incur a cancellation charge. i asked did they really want me to come in and infect everyone and was told that is "their policy". Notwithstanding the fee, the bigger issue i have is that nobody cared about the health of mostly their waiting room visitors by allowing me to basically come in and bring my sickness with me! obviously, it's all about the money and not about the welfare of patients, staff and everyone else. i would be very upset if i knew they allowed others who were as sick as i was to bring it to everyone else! won't ever go back and obviously they won't see one red cent from me. read more

Pre-visit labs were reviewed in advance Visit was on-time as scheduled Evaluation felt thorough and Samantha was pleasant and attentive Friendly staff read more

Unfortunately the options for urological care in the area appears sparse. Therefore I'd say comprehensive urological care (CUC) may be better than nothing. I came to CUC -4 months ago having UTI's about once every 3 weeks. Despite an ongoing battery of tests, I'm still having UTI's every 3 week. You would think UTI's would be the common cold of urology. They say they are just doing "good medicine". However, when I get a UTI it would sometimes take 3 days to get an appointment to see a PA. Otherwise, they would advise me to go to my primary care physician. This poses the question if I have to go to my primary care physician for acute UTI treatment and they have not addressed my chronic UTI problem , "what purpose does a urologist serve in UTI treatment?" The staff represents a broad range of competency from fully capable to marginal. Be prepared fill out forms explaining your complaint and then expect to spend the first 3/4 of the appointment answering the same question. Personalities the same. Some marginal, some inspirational. For better or worse, the front staff, is typically somber and businesslike. Forget getting a quick appoint to see a physician. And brace for not being able to see a PA for several days. My particular physician appeared to take offense at being challenged on their opinion. I got the " I'm God, your clod" vibe from them. Be prepared to be treated less like a person and more like a piece of merchandise. All-in-all I would have to say they do "good medicine." Good for them but only secondarily good for you. If you choose a doctor at CUC, just smile them, nod your head, don't ask too many questions, don't challenge what they say. I truly don't think they will kill you, the verdict is still out as to whether they can cure you. read more

Dr. Keuer MD was very nice and listened to my concerns. Not having a history I really didn't get the answers I was looking for no fault of his. Dr. ordered a blood test and I'm still waiting for those results 1 week later. Hopefully I will be contacted soon. Bruce Higgins read more

Very good experience. Very friendly and professional. From lab work to follow up, all good. read more

The worst medical practice I've experienced. Doctor had little to say and did no physical exam. Prescriptions were sent to the wrong pharmacy and I had to call the office several times to get them to respond to multiple requests from the pharmacy. If you are thinking about going to these doctors, take a few minutes and read the one star reviews. read more

This review is a little wordy however is representative where larger medical practices have abandoned their focus on the patient and moved to more of a transactional business model. I have been a patient of CUC for nearly thirty years and probably spent in excess of $100K for various surgical procedures. Up until the retirement of Dr Troy, I would rate the care excellent and world class in every measure. In today's environment, it has become difficult to actually see a physician and instead directed to PAs or NPs. My recent surgical procedure was less than world class. I felt more like a cog in a larger machine. In my nearly thirty years of being a patient, I never missed an appointment. I value the doctor's time. However, recently I had dental complications and was medicated, resulting in my missing an appointment. I called immediately and attempted to explain and reschedule. I was advised I would have to pay $100 no show fee, to reschedule. The business manager should take note. You earn customer's one at a time; and lose them the same way. Yes, for $100; I am now moving my business to a smaller practice where I can establish a meaningful doctor to patient relationship. read more

I was in the emergency room twice over the weekend. I was a patient of Dr. Wu at Comprehensive, called first thing Monday morning for an emergency appointment and they couldn't (wouldn't) give me a 15-minute appointment for 8 days. I spoke to many people at the office (Norma, Nancy, Amanda, Tia) and no one would help. Left a message for Dr. Wu to call and received no response Being forced to find a new Urologist on the internet in an emergency situation is not easy and very stressful. read more

My visit with Dr. Lewis was excellent, she took the time to be very detailed and answered all me questions. She also greeted me with a big smile read more

I spoke with three different practice representatives, and got three different versions of their policy concerning receipt of patient records. Clearly they're more concerned about covering their own derriers than providing reasonable patient communications and service. I quickly found another provider who was willing and able to accommodate my requests for a practice who works with, not against me, in receiving the care I need. read more

Andrea has examined me for the past several years. She is experienced and knowledgable. I highly recommend her.

I always have a great experience. The staff took the time to answer all my questions. It was very helpful and smooth process to get all my labs sent to the right locations. read more

Andrea is very knowledgeable and easy in discussing male centric health issues. She spent more then enough time discussing other health issues which might be relevant. The experience in checking in and working with all staff was great! read more

I really appreciate the friendly staff and professionalism! I also appreciate the proactive suggestions for my care. thank you! read more

Doc Wu is a wonderful Doctor and is honest and excellent in his profession. The nurses and reception staff are welcoming and friendly. Also very clean! Comfortable and knowledgable Doctor is what a man needs for his checkups! read more

Had a visectome done and they would not prescribe any pain killers or medication afterwards. Needless to say when I got home the pain almost dropped me I had to rush back practically begging for help before they would administer any medication. Then to too it off afterwards they claimed my insurance issued a reversal and wanted me to pay the difference months later. Steer clear read more

The erectile dysfunction care was excellent The care was excellent also Excellent office treatment read more

Urolift from hell, done backwards, Prostate Clip anchored in the Bladder, one inch Clip turned into giant bladder stone , it took another surgery to remove the clip and the stone from the Bladder, after two years of Pain&Suffering and exhausting every other profession from spine surgeon, orthopedic, Neurologist, Therapist, etc.. for diagnosis or treatment or to find the source of pain, over two years of suffering almost suicidal to get rid of the pain, Shame and shame and shame on you, that was a horrible thing to do, you are a Horrible responsible man and why your notes told different story from what you did!" read more

I came in just to follow-up after completing some recommended physical therapy and they wanted to do a urinalysis. I questioned why since I wasn't having any new issues and was told this was "standard process" for all visits. I declined. Also paid $140.00 for consult for doctor to spend 10 minutes with the doctor. read more

I'm a patient of Dr. Wu. Three years ago he performed a prostate procedure. I recently visited with him for another issue I was experiencing. I've always found Dr. Wu to be concerned about my condition and caring about my overall well being. I recommended a friend to Dr. Wu and he was equally as impressed with him as I was. If you have a need for a caring, compassionate and well qualified urologist I highly recommend Dr. Wu. read more

Excellent experience. The staff and doctors were all so nice and trustworthy. My procedure went super smooth I couldn't be happier!

Confident in the care that is provided, staff is personable, thorough and proactive.

Recently I had a follow up appointment with Vicki to discuss my progress. It's been a year since I originally sought treatment after a hernia surgery issue. She has been great and thorough in discussing my concerns and answering any and all of my questions. Actually, the whole staff has been great to work with over the past year. From making appointments to accommodating my needs and getting me in quickly at two of the three offices when urgency was needed. Highly recommended! Thanks BK read more

Very happy with this visit , the staff was very friendly and the doctor very nice and informative. Definitely would recommend to anyone

I have seen Samantha multiple times, and I find her to be very personable and very professional. She takes the time to listen to all of my concerns and addresses them to my satisfaction. Thanks Sam! read more

On my recent visit to the Barrington office. I saw Shannon and Samantha, they both were exceptional. They were professional, took time to answer questions, and very personable. I had a ct scan that Mike was in charge of. He too, was fabulous, very informative, showing me the ct scan after it was finished. Mike took the time to explain what they were looking at. I highly recommend Comprehensive Urologic Care Barrington's office. The front desk crew is equally helpful. read more

I appreciate how punctual all my appointments have been. The staff has always been very professional and courteous in assisting me in getting through some difficult procedures. I am currently transitioning my treatment from Dr. Troy who currently retired to Dr. Keuer and expect to receive the same kind of quality care. read more

I think they only care about the money they can take from people. $300 because I missed an appointment. I missed it for a very good reason but they didn't care. My friend Cindi Carlson went to them and wrote a negative review and they took it down. Use other doctors, not them. read more

I had the misfortune of forgetting an appointment at Comprehensive Urologic Care in Lake Barrington IL. I called 30 minutes before the appointment time to inform them I would be late, I didn't lie or make any excuses, I was honest and said I forgot about the appointment and requested a later appointment. I was told there were no appointments and that I would be charged $300.00 for the missed appointment and that they would not make a new appointment until I paid the $300.00! I wrote a letter explaining my situation, I'm retired and on a fixed income, asked for forgiveness or a reduced fee and was told NO it's $300.00! If you are looking for a Urologist with compassion, I DO NOT RECOMMEND Comprehensive Urologic Care in Lake Barrington IL. read more

Drs may be ok, but the access to the office is very difficult to navigate. Very heavy door to pull in order to enter the building, and then another door to pull open in order to enter the office. Slight incline to enter the building. Limited parking, and only one disabled spot. Hinge handle door to exit examining rooms area back to office lobby. With the number of people who are part of an aging population using this office, one would think there would be automatic doors. No such luck read more

Phenomenal experience. Left feeling understood and confident in the medical plan proposed. Andrea had taken time to preview my case before our visit. She was thorough, communicative and very kind. read more