I have been a patient here for more than 25 years. Dr.Fish is…read moregreat as is the rest of the staff. They are polite, sympathetic and caring. They are understanding and concerned.I could not have chosen better medical providers! Terrence Whelan

First time there, the office is 7 minutes late to open (3 other patients waiting for them to open)…read more The office staff and RN's are wearing jeans, flip flops and sweatshirts, and look completely unprofessional. In my appt. the provider used hand sanitizer which was great, however their hands smelled like stale cigerettes and I couldn't get that smell off me the rest of the day! Flash forward a couple months and the office people have bad attitudes on the phone and are not easy to work with. I suggest you stay away from here until they get everything figured out. For being a doctors office, I expect a lot higher professionalism- not a highschool classroom. Sorry if this is negative, I usually am not this picky. This place was just not for me.

I've been going to this office for years and the staff at the desk keep getting ruder and ruder…read more the staff are annoyed and miserable when you walk up to the desk to check in and check out.

I love this office. They are efficient and well staffed albeit very busy. My doctor, Dr. Kellogg…read moredoes a wonderful job, is attentive and genuinely cares. I get my bloodwork done immediately after my appointment right in the office. Great all around. I do feel bad the staff are wearing masks hanging off their face, only pretending. It makes a lot of sense to just not wear them at all. No need to fake it.

I wish I could give this woman a negative star for her poor bedside manner. Her credentials mean…read morenothing if she is not going to listen to you and brush off your concerns. I had to have a thyroid biopsy to which she said would not hurt and thus would not need numbing. I cried through the whole procedure and was unable to finish it due to how much pain I was in. She didn't even seem to care. Her assistant was more concerned than she was. She had no idea of my conditions and was not interested in learning about them by looking into them. Even though this doctor may have experience and expertise she is an awful person who has ZERO empathy for her patients. I would highly recommend NOT going to see this person!! Don't even try advocating for yourself with her because she just doesn't give a damn. Find someone else, I assure you will be better off. This woman needs to take a class on descent bedside manner and improvement of empathy.

Was referred by my primary physician concerning diabetic issues. The first ( & only) appointment I…read morewas seen by her PA. Don't doctors do the initial evaluation? I told the PA my issues, she suggested bloodwork " to see if" I actually had diabetes. Um, what? I'd already been diagnosed by the primary. Anyway, between the primary's office assistant & this place I finally ended up with an appointment but I couldn't remember where the place/building was( although I did get into the right area). That's when I had a panic attack & called the office to let them know the situation-no answer-& get help on finding them. So I left a message telling them I'd " be at their friggin' office if I could find the friggin place. The first time someone had brought me. I had to go to another building nearby & get directions & thats when I discovered the receptionist had put all calls on recording. I was late, yes, but would've wait an hour to get in. Nope, I too late & have to reschedule at PA's convince, I'd be called for later date. After that I received a notice I'd not shown up for 3 appointments, & our " relationship had been compromised", i could no longer see her or wherever she worked (4 other offices). I'm like what??! Number 1-I'd only seen the PA once, & now I'm being banned from different offices?? I did tell the receptionist I wasn't paying a no show fee of $75.00when I'd clearly been there, just late. Unbelievable! So, for that reason, this business gets a 1 & I'll never go there again, even If given the chance!

Rude unprofessional receptionist waiting room smells like…read moremust dr said she sent Rx while she was in front of us, Rx never was sent, person ended up in ER when we called to cancel further appts and said didn't want to go there anymore receptionist said "sounds good". was trying to get established with a new primary and this is NOT the place!

If I could give this place a 0 I would absolutely aweful the way I was treated.. extremely…read moreunprofessional. Wouldn't recommend my worst enemy to go to this place I needed a primary doc as I've got some serious health concerns and I needed to be established sooner than later, my very first time there was my last, meds were supposed to be sent they never sent the meds resulting me to be back in the hospital when called to express these issues the receptionist didn't care I said I won't be coming back and she said sounds good.

Anyone can have an off day, or miss diagnosis someone, however, I feel that I must say, I've have…read morehad nothing but professional, kind, attentive care from Dr. Hawkins and her staff. She has always sat and listened to my concerns, given her advice, respected my input and then treated me for whatever concerns I may have had. I thank her for that.

Nice day so I walked to my appointment, was greeted by a sign on the door that said "DO NOT ENTER W…read moreNO MASK" so I called to let them them know I was there but had no mask, was told " well you can't come in then" I asked if they had a mask to bring out and was told that they don't give them out and I could go to Kinnys to buy one( Kinnys is at least 6 blocks from them lol) It was 11:40 and my appointment was at 11:45...I said that was ridiculous and that they could have told me before my appointment that they required masks ( this is April 18th 2022 btw and there are no mandates) and that I wasn't going to go to Kinnys to buy one...then she just hung up on me‍ it's already been over a year since I've been in between the pandemic and them having issues w Fidel us insurance.( they were supposed to call me back in the fall to reschedule a appointment they canceled and never did) anyway Shame on them... completely unimpressed. Should probably change the name of the practice to rude women.

Not pleased with the hospital at all. They sent a man home that still can't walk…read more He comes home and falls again for the 2nd time

The medical staff was very helpful and responsive to our emergency room visit, after paying our…read morebill in full and in a timely manner we received an updated billing that was substantially lower! We have repeatedly called for a refund over 6 months with promises of our refund and have not received it yet! This lack of service says that they have a problem with the financial support staff! The lesson is not to pay for at least 2-3 months after the first billing!

Beware this facility. The doctor gave me no examination and then lied on the form that went back…read moreto the VA. He did not take a history of my conditions, one of which could cause serious complications if I had gone through with injections. There was no discussion of side effects except by the staff who said we would discuss them if I had any after the procedure. I was scheduled the first injection, and then more after that, ones that are dependent on whether the first one helped me. I ran as fast as I could away, and will tell anyone I know to go elsewhere for their care and treatment

I had to cancel a 2PM Monday appointment due to waking up with a fever and very sick. Because I…read morecalled at 8am when they opened and didn't give 24-hour notice of being ill they are charging me a $50 no show fee. As it was, I had to wait months just to get an appointment. I have used this clinic ever since Fort Drum no longer had a Dr that could do my injections. The base Drs. referred me to them once a year just for the injections. As it was I had to make 2-3 appointments just to receive said injections each time my insurance paid him and I had a $33 co-pay. His bedside manner is lacking, but it was my only option. They only care about the money and definitely not about the patient. Don't make the same mistake I did. Drive the 90 minutes to Syracuse if you need treatment that the base no longer has.

9 minutes late... reschedule your appointment? WTF, we have 2 small children. I'm sorry I'm a…read morelittle late but that's unacceptable. I'm changing clinics. Side note, the doctors here have always been excellent. We've gotten good quality care from experienced doctors and practitioners. I'm just rubbed the wrong way from the secretary and unfortunately won't be back because of it.

They claim on their website "We believe in minimal intervention. There are often excellent natural…read moretreatments that do not involve medicines. We are committed to using medication only when truly necessary." However, they would rather deny a child these excellent treatments if the parents choose not to use excessive vaccine intervention. Even the AAP encourages not denying care to unvaccinated children, as that can lead to them receiving no care at all. Further their website claims "Our office is a safe place where you will be heard, and your values respected." This doesn't apply if your values and opinions differ from theirs.

The staff are very nasty when you least expect it and the doctor will cut if your meds cold turkey!…read moreCreeps and freaks... they pretend to be nice. This place will and has deleted patient records and will put fabricated facts in your chart just like Samaritan drs and hospital. Steer clear!

I really had to get to an eye doctor, All other places were 6-8 months out for an appointment…read moreCommunity Health Center of the North Country" got me in with in a week, When i arrived i was treated with respect , the wait time was not a wait at all they got me in explained everything they were doing, They are all so nice and have some humor which is nice to see. The staff is so helpful i was at ease when i was there I would recommend them to anyone needing good quality care. A+