Working with this practice over the last two years has been problematic at best. While I…read moreabsolutely adore Dr. DeBrosse his staff, at least at the Centerville location, are horrible to interact with. They always have an attitude, are unable or unwilling answer questions about your care, are snarky and completely unprofessional. We have been using them for allergy shots and care for the vast majority of the two years. Again the doctor is great but the staff are going to be the reason we leave.

I am a 10 year patient. Over the years I received excellent treatment improving the quality of my…read morelife. The past few months I have had difficultly reaching the staff. The phone sometimes is not answered during open office hours? Last week I needed a prescription sent to a new pharmacy and I could not reach anyone at the north Dayton office. The phone was answered by a person at the Centerville. The person I spoke to was helpful but told me it would be week before the person that writes prescriptions returns to work on Jan 6. I get that it is the holidays! At this point I am out of medications and hoping I can get it delivered this week.

Torn Biceps, Torn Rotocup, Broke Shoulder, Dr. Jan Saunders has been taking care of me. His bedside…read moremanner is impeccable, surgery was great, follow ups can't be beat. Kyle and Teri do my therapy, they listen to me and don't push too hard, I'm 71 years of age. I highly recommend these people, staff is fantastic.

They over schedule prepare to wait over an hour after what your scheduled appointment is for before…read morebeing seen.

Called in because their websites down and the app isn't working and I'm desperate to make an…read moreappointment. I need to see someone who could help me. I'm having a very painful allergic reaction that is caused a lot of discomfort. I let them know that their website was down that their app wasn't working and asked if I could please schedule an appointment over the phone to see someone to which the receptionist told me she was not able to make an appointment for me over the phone because there are other people in the room waiting to be seen! how ridiculous is that for a response she claimed it was because they weren't allowed to discuss patient information over the phone like none of these people I've ever been to a doctor before or heard receptionist at doctors office speaking to other patients on the phone about setting up appointments give me a break. This is ridiculous. I feel like the person just didn't want to do their job.

I've been to the Premier Urgent Care in Springboro three times in the last 2 years. It's been great…read moreeach time. Just a few minutes wait until they take you back to a room. NP or a PA comes in to the room and assesses your situation after asking a few questions with the answers you give them. Then out you go with a prescription if needed. It's so nice to have a facility like this. If I had called my doctors office it would have been a week or more before I could see the doctor. I highly recommend Premier Urgent Care.

I had a great experience with Carmen. She was super nice and respectful. Explained how the process…read morewas going to go.

I left this identical review under Well Now, but thats because its essentially the same location…read moreunder a new name and the well now version is closed. This urgent care used to be Well Now but is now Quickmed but its the same location and we have been there with similar experience under the well now name and the current name. I'm superstitious that if I crow about good care it will disappear (kind of like a universal I told you so), so to be clear this is only about the care I have received to date, and the experience going forward could change at any time. This is hands down the best urgent care medical services my family and I have experienced in two decades. The providers aren't just attentive and caring, they are competent. Like shockingly competent, which is something I don't really expect to receive in this region, even at the "nicer" areas, much less by an urgent care anywhere. The office side is a little iffy (mostly workflow problems: long waits, communication issues, computer system problems), but the office staff has always been courteous to us and I would far prefer to have people who care, try, and the providers to be medically competent than have shorter wait times and a more efficient workflow. Seriously, don't improve those at the expense of medical care.

If you need imaging and lab, they are the BEST! Super fast and friendly. I have been there numerous…read moretimes and they have always been on the ball.

September 4, 2026, Friday 0915 AM I left in tears! These…read morehealth care providers there do not care about human beings, especially on an upcoming Holiday, Labor Day weekend! Traumatic and negative experience, crying for several hours!!! I never got Help here!! I felt discriminated, for being Bi-Racial and for being an older female patient! Shame on them!! I felt dis-respected because they did not want to work today, being a Labor Day Weekend holiday, coming up!! I thought the Labor Day holiday began after midnight on Friday! Labor Day Weekend coming up and no one has the moral kindness and professional integrity, to help me, at all!! I have been there before many times, and no issues, except today, with Ms. Missy and with Ms. La Tara, an LPN, Office Manager there! Missy and La Tara gave me the most negative and most dis-respectful experience, as I am a Medicare/Health Springs, Senior Citizen! I am a human being!! I never met them before!! Ms. La Tara, office manager, gave me a 10 dollar gas card,for reimbursement for me for my gasoline, used for this traumatic trip to them today! I wanted to be seen by a Doctor today and not be traumatized and dis-respected as a Senior Citizen! I went on Thursday, September 3, 2026, in person, to the Reception Desk, to get an appointment, for a Dog Bite/Attack, (Dog Bite happened in April 2026, I was experiencing new pain in that area, of my Hamstrings, back of left leg, where the German Shepherd, loosed, a next door neighbors dog, neighbors dog bit me, and for the last 3 days losing sleep, and having pain, day and night in that area of the past big violent neighbors dog bite/attack! The Receptionist explained to me that my usual kind Provider was not available, and would not be back till September 14, 2026, So, the desk receptionist (The Receptionist Trainer and experienced Receptionist) told the newer Receptionist, find her another Provider, and they gave me, an appointment for Friday morning, at 0915 AM, September 4, 2026, with a new provider: a Dr. Soto. Missy, the intake health care worker was rude and aloof and said that she would need to go get the office manager: Ms. La Tara, involved for this appointment! Why? I felt that this being Labor Day weekend, every one there was only concentrating on their long weekend of fun! I have always been professional and kind and polite always! Ms. Missy and Ms. La Tara decided on their own that they would not see me today, WHY? They were rude and not professional to me! I told them that we drove from Xenia, Ohio, in heavy traffic, for this early morning appointment, with Dr. Soto! I never saw Dr. Soto, and I never got Medical attention!! Ms. Missy and Ms. La Tara LPN, said I go do Physical therapy or go to the Emergency Room!! We cannot afford the Emergency room cost and the distance and the gas and very long waits for going to the emergency room! Also, I had this appointment with them today, Sept. 4, 2026 ! I have been going there for a while and felt more comfortable there, until today!! How did these two people: Ms. Missy and Ms. La Tara LPN, have such power and authority to decide that I would not receive medical help today!~I am in excellent health otherwise, just wanted a Doctor, to help me with my old dog bite (Back in April), with the recent shooting pain in that area of my leg! Please refer this traumatic serious matter to Patient Relations! I have already notified Medicare and Health Springs ! Eileen D. Brown September 4, 2026

Weird review to write but I had a endoscopic procedure and the level of nursing care was…read moreexceptional. No one wants to be in a hospital even for a quick procedure but when needed you want a caring and professional staff. They deliver and after all the press about Kettering Health Care and the data hack I want to send along my thanks. I even got a card from the staff thanking me for trusting them. Sorry no pictures but that would be a HIPPA violation. I highly recommend the endoscopy staff they are amazing

I had the BEST experience delivering at this hospital. Nurses were soooooo great - surgical team…read morewas awesome. I felt informed and well taken care of! If I end up having another baby - I will without a doubt be back!