Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after…read morefixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer.

Robert is kind and quick! I worked across 3rd St from them and could pop over and get great help.read more

I've been to Willstech twice - great customer service, fast turnaround time, lovely to work with. I…read moreneeded a replacement screen for my phone and Robert gave me the best quote out of several repair shops. Highly recommend.

i'm so glad I found Michael. He fixed my problem right away and then gave me some useful advice…read more Very good experience.

Today I had that horrible heart-dropping moment - I walked away from my MacBook, and when I…read morereturned 5 minutes later it was dead, and I was dead because I was in the middle of finishing something for a deadline. So, there was a lot of dead in my day... And then I called Michael and Paula at MPS Consulting. And my day was filled with a lot less six feet under. In fact, it was transformed by an excellent service response time, great conversation while the problem was assessed, and the verdict that while my battery in fact had bit the dust, my laptop was salvageable, and I was back in business and working away in less than 2 hours! To top it off, both Michael and Paula are very knowledgable about Apple products, have great service and rates, and will recycle parts as well as assist you in buying your next laptop. I highly recommend next time you need any laptop maintenance or have that "Oh sh*t" moment with your Apple product.

This business is the best! I had a computer problem that he fixed over the phone with me during a…read morelengthy phone call. Amazing! Of note: I called one other computer company before him and they said I could bring it in or call someone who made house calls and were unsure if they could fix it. Don't go anywhere else! Heather Sullivan

They literally saved the day for us. We were in Oregon on a multi-week motorcycle trip which we…read morewere filming for our YouTube channel. As luck would have it, I accidentally formatted one of my SD cards. I got in touch with Gaertner PC and they got all but a few of my files back. The SD card had nearly a week of video on it - days of hard work would have been lost. Can't tell you how much we appreciated the help and service, losing that much content would have been really disappointing.

Dave gives the friendliest, most honest customer service I've ever had the pleasure of experiencing…read morewhen it comes to computer repair and tech issues. Not only is he super knowledgeable, but he explains things so that even a child can understand. Can't recommend him enough!

From the owner: Bend Tech Support provides on-site service, repair and upgrades for your computer, network and…read morerelated peripherals. We bring our shop to you, hassle free. Our primary goal is to make you happy about your computer again. Our customer engineers are highly skilled in diagnosing and resolving hardware and software issues.

Joe is patient and kind and gracious. I recommend this business all day every day. I could not be…read morehappier with my experience.

Joe at Quickstart just saved me $1700, and hooked me up with better devises than I was planning! I…read morewas about to buy a newIPadPro and MacBook through the Apple site, and luckily called Joe to get his thoughts before I pulled the trigger. Thanks to Joe I have a much more robust MacBook than I was planning, for way less $$, and he helped me realize what accessories I needed and didn't need. Plus, he set them up for me - within 24 hours I had both devices, completely set up and optimized. I've been buying computers from Joe for years for both personal and business use, and I will be sure to always go to him in the future!

The best local computer, PC, and modem shop in central Oregon. Don't remember if you can bring your…read morephones into the shop, and service is both by hour and type -- extremely helpful and better troubleshooting as well