Review: Experience with Paul the Computer Guy…read more I need the "E" key on my ASUS ROG laptop repaired. I was aware this might require a full keyboard replacement. I still do. I first sent an email, and a week went by without any response. After following up, I was asked for additional model information, which I immediately provided. A week later, I was told the replacement part was not available. I then found a replacement keyboard online and asked if it would work. The answer was yes, but only if a special tool was used, and they do not have this tool. Response received: "That would work, if I had the equipment to heat mold the keyboard in. Unfortunately, the keyboard is attached with melted plastic, not screws, so it requires special equipment. I would need the entire palmrest/upper case to do the repair." Communication was slow, and there was little expressed interest in completing the repair I need.. ASUS has also not been helpful. The result is that I have a 2-year-old laptop that is close to unusable because of a non-functioning "E".

Paul's office fixed the computer over lunch period in a few minutes. Returned the computer after…read morefixing problems with Google Chrome brouser and a few other things. He was very knowledgable and quick in making the needed repairs. His costs were very reasonable and service excellent. He gave good advice on how to maintain a computer.

Yes, amazing is installed. Our new TV set. Set up everything…read more Went way beyond just install the TV help set it up also This TV has more push buttons than you can imagine. He was so helpful. I will call him again when I need help. Thank you if I could give him 10 stars I would.

I'm having trouble with my TV's programming. I found this company on the internet and it say's $99…read morefor someone to come out and help. I called to make an appointment and they told me the charge would be more as there "were add ons". Nowhere on there site is any mention of add ons and I feel that's false advertising. Just so you know.

I typically buy from the big name department stores, but since moving to Bend it seemed appropriate…read moreto support a local business. I found Joe's add on Craigslist and immediately called him to set up a time to come in and look at his selection. He has strict Covid protocols, which I appreciate, and setting up an appointment was quick and easy. The store was clean and I was able to look at a great selection of computers and accessories. He's very knowledgeable and offered set-up tips and tricks to make sure my computer runs smoothly and efficiently for years to come. I bought an upgraded 13in Macbook Pro and I have been so happy with it's performance. I did some research after my purchase and I believe I got one hell of a deal on this upgraded Macbook. After my initial experience I decided to start shopping around for an Ipad and Pencil, but was having trouble finding a source/seller I could trust. I called Joe to see if he had any in-stock and he was currently out. He did all the footwork for me, found a great deal on, what looks like, A BRAND NEW IPAD. I am so happy with my purchases and have recommended his shop to all my friends. THANK YOU JOE! I hope others choose local and call JOE!

Joe is patient and kind and gracious. I recommend this business all day every day. I could not be…read morehappier with my experience.

This business is the best! I had a computer problem that he fixed over the phone with me during a…read morelengthy phone call. Amazing! Of note: I called one other computer company before him and they said I could bring it in or call someone who made house calls and were unsure if they could fix it. Don't go anywhere else! Heather Sullivan

They literally saved the day for us. We were in Oregon on a multi-week motorcycle trip which we…read morewere filming for our YouTube channel. As luck would have it, I accidentally formatted one of my SD cards. I got in touch with Gaertner PC and they got all but a few of my files back. The SD card had nearly a week of video on it - days of hard work would have been lost. Can't tell you how much we appreciated the help and service, losing that much content would have been really disappointing.

Robert is kind and quick! I worked across 3rd St from them and could pop over and get great help.read more

I've been to Willstech twice - great customer service, fast turnaround time, lovely to work with. I…read moreneeded a replacement screen for my phone and Robert gave me the best quote out of several repair shops. Highly recommend.

Dave gives the friendliest, most honest customer service I've ever had the pleasure of experiencing…read morewhen it comes to computer repair and tech issues. Not only is he super knowledgeable, but he explains things so that even a child can understand. Can't recommend him enough!

From the owner: Bend Tech Support provides on-site service, repair and upgrades for your computer, network and…read morerelated peripherals. We bring our shop to you, hassle free. Our primary goal is to make you happy about your computer again. Our customer engineers are highly skilled in diagnosing and resolving hardware and software issues.

Helped me right away with a phone that wouldn't charge greatly appreciate there help!read more

Would not recommend this company... we brought our laptop here because the screen broke and they…read morecharged us for a new camera, cooling fans, screen, processor, etc... and it still DOES NOT WORK!!! On top of this, the owner or manager of the company offered to put a used processor out of his own personal computer that is several years old into our computer... And to complete my great service with this company, the screen is still broken and the cooling fans were never actually replaced, it still has the old fans inside it after taking the laptop apart myself. Do NOT go to this company, just buy a new computer... I spent $650 on this repair and could have boughten a new laptop of same version or slightly newer for just a couple hundred dollars more. Also, our repair took over two months!!! This company Sucks!

Been in IT/VoIP for 37 years and the industry is full of flakes that will always let you down…read more Phil isn't one of those. He is top notch and a stand up guy that knows computers and networking better than most corporate IT support ever could. If you are in the Bend area, count on this man to get the job done. 100% a pro. He set up an entire real estate office for us, computers, phones, printers, etc. A++ work! Thanks Phil.

This one goes out to Phil and it's been a long time coming. I hope everyone reads this review…read morebecause I wasn't able to find a place to post a review when business comes from craigslist. Finally making this review. He doesn't even deserve a one star. This guy picked up my 27 inch Mac and my older MacBook Pro so he could update the operating systems. He pulls up in a crappy extremely unprofessional car and puts it facedown in the trunk on a blanket. That should've been my first red flag right there because I have the original box but he said he didn't want to use it. after working on it, he brought it back and things still weren't right so he took it again. Then when he couldn't get the Bluetooth mouse to connect with out a mouse at my home that was not Bluetooth he asked me if I wanted to go to Walmart with him to get one. (Seriously why doesn't he travel with a mouse that has a USB connect. ) What a creep! And when he brought the computer back, I explain to him that my 80,000 photos and 30,000 videos were no longer on my computer. He said yes they are there's 31,000 photos. I said no those are the ones on the cloud. He promised he would back up those photos and videos before he ever took my computer apart. I was VERY CLEAR The above mentioned photos that were not on the cloud had been taken and upload with an SD card. I was very clear about making sure they were backed up. I even gave him 2 hard drives to back them up onto in case they weren't there. I wasn't sure what was on either one, but gave him permission to use them. I paid this guy over $1000 and it has taken me a couple years to get to this review. I'm still so distraught and I would say to anybody looking for computer repair never ever trust this guy and he is so creepy. He talks so smooth but don't believe what he says. I'm making this post because it is so important for others to know that this is NOT someone u would ever trust. I could say so much more about my horrible experience and the tears I shed, but if I can at least convey to anybody looking for computer repair, I would suggest that you never ever talk to this guy! Clearly this is my opinion and experience, which I have the right to share. customer beware!!!!!

Took my 2014 Macbook Pro into Mactek On October 15 2016 due to liquid damage. The computer has been…read morein that shop pretty much ever since. As I write this it is 1/23/2017 over three months later. I have my macbook back but it is barely functional. They told me I could purchase a new motherboard and I did so. About 2 months later the new motherboard was installed. About 1 week after the installation the new motherboard failed and the computer would not turn on. I took it back to mactec and they told me their parts should be under warranty. They have since changed their story and told me their parts may or may not be under warranty and that they are "working" on getting the new motherboard repaired/replaced. Without discussing with me, they attempted a "refurbishment" of the old motherboard, gave the computer back to me with the old water damaged motherboard installed, and told me this was what they were able to do to resolve my situation. This is after paying them over $1,300 in repair costs. I order product "A" and they give me product "B". To make matters worse, the old motherboard that was inserted into the machine in a desperate attempt to resolve the situation, showed signs of failure a day after I took it home. I am still working with them to come to an amicable solution, if they manage to repair or replace my new motherboard I will update and edit this review. 3/7/2017 Review Update: The issue has come to an amicable solution and I am very grateful that Mactek worked very hard to make this issue right. I appreciate the followthrough and commitment to good customer service and honest business. Glad to come to a solution with these folks. I think me as the customer and them as the business both ran into some bad luck!

Kayla was very helpful. She repaired my iPhone 15 and helped me adjust its settings so an annoying…read morepop-up went away. This actually improved some other related features that come up in my everyday work. She was pleasant and kind.

Outstanding service Arrived on time…read moreMounted new TV remove old TV set up new TV Troy works very clean has his own tools Hauled away old TV and container new TV arrived in Troy Thank You

Great experience from start to finish. The TV and soundbar were hung with great care and the final…read moreproduct shows it. In addition to bringing all the equipment needed, including options, they showed up with blankets and drop cloths to protect floors and walls while drilling through the tile fireplace. Finished solution is sleek, showing no wires and with great organized cable management behind the TV. Truly a pro. Couldn't be more pleased.