Alter is my go to business fo everything in the electric world From computer science to tools and…read moreparts

Help in the Time of Crisis!…read more On a recent business trip I had the horrible experience of having my external hard drive becoming unreadable/corrupted! Not knowing any better, I made an appointment with the "Geek Squad" at Best Buy, who qouted me $500-$2000 for an "advanced repair ATTEMPT"?!?!!? Distraught, I came to Altex and was quickly greeted by Matt and the store manager Jacob Wiese. Explaining my problem, they offered to attempt repair for a nominal charge- how reassuring! Jacob broke down the concepts of disc drives and solid state drives into terms I could understand [thank you!] - so I immediately purchased a new portable solid state drive. I left my "broken" hard drive with them- feeling much more confident in their skills. Within 2 days they called to inform me they were able to access the data and transfer it to the new SSD! While I am impressed with their technical expertise, I am MORE grateful for their kind, patient, customer-friendly demeanor- helping those of us who are novices and helplessly lost. My job as a professional nurse has been to help explain medical terms/procedures to patients who are confused and anxious. What a wonderful experience to meet computer professionals who are willing to help do the same thing when an anxious customer comes in. I have definitely found my place for "all things compute" in San Antonio. Thank you all so much for sharing your expertise and your kindness Respectfully, Dr. Laurie Singel Schertz, TX

Altex is a great go-to place for quality technology products. They sell everything that you'll need…read moreto build, service or maintain computers. I went in to get another monitor. They have SO many options and categories of everything that I end up spending hours just seeing what's new. The employees are all very knowledgeable about the products and specifications. Just walking through the store is an inspiration whether it's gaming, networking, security or computers and accessories. The prices can sometimes be a little pricey but mostly competitive and high in quality. It's a great profession level option to Best Buy and other electronics places.

I needed a new laptop charger since mine stopped working. Jesse was at the counter by the entrance…read more I asked him about a universal charger and he quickly picked up 2 for me to try with the laptop. The less expensive option worked and I was out of there in 10 minutes! Speedy service! Highly recommend!

I'm happy that I found All Systems Go they worked on my HP…read morelaptop, it needed to be booted and set up drivers, it's working great! Tim was very friendly, great service! I highly recomend All Systems Go! Aa

Ask for Tim, gets to the root of the issue and fair pricing . Go here for your custom build…read moretroubleshooting / repair

I see somethings never change . My last post on Best Buy was seven years ago. I have not walked…read moreback into the one on San Pedro ever since. I had to actually go on there today to find something I needed , no one greeted me at the front door walking in , guy was chatting with his friend , I walked by about 20 associates the whole 30 minutes I was there and not one person said hello to me , on my way out the door the greeter was looking down at his cell phone and didn't even say goodbye ..... Yup ..... Never again

When I purchased this refrigerator, I stated many times INSTALLATION was very important. Sales…read moreperson said a team of installers would should up. The refrigerator delivery person said he could NOT install the water line, the one he brought was too short. TO his surprise I showed him by measuring that it WAS long enough The refrigerator had a dent and I at 71 yrs old installed the water line. When I called best buy 2 days later, they had NO record of any of this and I am now on hold OVER 90 min to get a undented refrigerator..

I came here for the first time on Monday for a Genius Bar appointment at 12 noon. My MacBook is…read morealready 13 years old, which is why a lot of the the updates I downloaded for Safari, Mozilla Firefox and Chrome were not compatible with my old OS operating system. Initially, I connected with Apple's online services to see if they help me troubleshoot this before I had to resort to making a Genius Bar appointment. However, after an online Apple associate named Sonia could not troubleshoot my issue just through online services, she was really helpful and helped me to schedule a Genius Bar appointment at the closest Apple Store near me, which happened to be at the Northstar Mall. I was a few minutes late past my 12 noon appointment, but checked in with an associate named Ethan for my Genius Bar appointment to troubleshoot my OS operating system. He told me that an associate would be able to assist me after assisting the previous customers who also had appointments prior to me. I told him this would be fine. However, after about an hour, i still had not been assisted, and had to use the restroom. I checked in with Ethan again to let him know and to ask if I could keep my place in line. He was really courteous and understanding, and said he would inform Vincent (who was still busy helping another customer to fix her laptop) that I just needed to step out to use the restroom, but would be back shortly. Ethan assured me that I wouldn't lose my place in line. I darted out to the food court area, just so I could quickly use the restroom, and then come right back to the Apple Store. Vincent finished up with the previous customer. Then assisted me as soon as he could. He troubleshooted my MacBook very quickly and determined that my OS operating system was indeed many operating systems behind that a lot of the browser updates would not work. But instead of recommending me to buy a new MacBook right away, he decided to try using his Ethernet cable to update my operating system from a 10.13 to a 10.15 to see if this might help me to successfully download browser updates and use them to access key websites I frequently used. I was really happy when his tactic worked and he helped me tremendously to update my OS system to 10.15 :D ! He did explain to me, though, that although I could still use my 2012 MacBook Pro in 2025, I would still eventually run into issues with software and websites because the OS on my 2012 Macbook Pro can not be upgraded past macOS 10.15. So I will still have to eventually buy a new MacBook in the near future. I really appreciated his extraordinary and phenomenal help :D ! Despite being swamped with back-to-back customers on a very busy Monday! I give 5 stars for Vincent and Ethan for their extraordinary assistance and phenomenal customer service :D ! I really felt like they went out of their way, and the extra mile, to take care of my customer needs as best they could :) ! I just took off a star because the long wait (even with an appointment) was more like a 4-star experience. By the time Vincent was able to assist me, it was close to a 2-hour wait time. It's not Vincent's fault because Apple Genius Bar (and the Apple Store itself) is generally always busy. But it was just such a long wait time! He explained that this particular Apple Store location gets really backed up with appointments because it is the most central location for a lot of people in San Antonio. It is also very close to the San Antonio Airport, which explains the constant foot traffic from both locals and also travelers. He mentioned that the Apple Store in La Cantera shopping mall generally has shorter wait times because it is further out. I was grateful for this information because it was very nice of him to inform me. The quality of customer service is still fantastic at this Apple Store location inside the North Star Mall, once you are actually assisted :) ! At least with the associates who assisted me.

Ho ho holy cow -- this Apple Store saved Santa's night…read more I flew into San Antonio on very short notice to work as Santa at North Star Mall. Found out Thursday night at 8 p.m., was on a plane by 6 a.m. Friday. When Santa rushes, Santa forgets things. By Friday night, after a 10 1/2-hour day in the big red suit, I realized I was missing a USB-C to USB-C cable -- something I needed to transfer photos and video from my Camp Snap cameras to my iPad for editing. My set closed at 9 p.m. The mall closed at 9 p.m. And this tired Santa was in street clothes, in an unfamiliar city, just wanting to go back to his hotel. I was about to head for Walmart when I spotted a security guard outside the closed Apple Store. I asked if there was any chance I could buy a cable. He wasn't sure... but an Apple associate overheard us. Now listen -- this store was closed. This associate did not have to help me. But after I explained I was the mall Santa and running on fumes, he stepped in anyway and took care of me. That small act of kindness meant the world in that moment. When you're far from home and exhausted, being treated like a human instead of a transaction matters. Five stars to the Apple Store at North Star Mall -- and extra Christmas magic to the associate who helped a very tired Santa get back to his hotel with a smile.

BEWARE. Unfaithful business practices. The business name is…read morea warning to customers not a boon. The screen I asked for and negotiated for was an OLED. The screen that was installed is not an OLED. Shahzada over charged and forced negotiations. The price in store was different than over the phone. Once we agreed on the product and price work began. I was then shown the phone very briefly to verify work was done and told there are no warranties of any sort. Not being in the industry I trusted that he did the work requested. He installed a low tier screen at a high tier price and did not disclose this. I called to discuss and he could not tell me what kind of screen was installed - he calls it a generic iPhone screen. It is terrible quality- glitchy, low brightness, battery draining, and makes your phone run hot. His pricing started at $450. We negotiated for an OLED for $200. An OLED was not installed. Do not do business here. The store does not keep the advertised hours. The one redeeming quality is that the work was done quickly.

Great customer service very professional very helpful. The technician is really quick. They fix my…read morephone between 5 minutes. I recommend it to everyone and they have beautiful accessories. Anything you need you can find in that store. Leo Rock's