When I purchased this refrigerator, I stated many times INSTALLATION was very important. Sales person said a team of installers would should up. The refrigerator delivery person said he could NOT install the water line, the one he brought was too short. TO his surprise I showed him by measuring that it WAS long enough The refrigerator had a dent and I at 71 yrs old installed the water line. When I called best buy 2 days later, they had NO record of any of this and I am now on hold OVER 90 min to get a undented refrigerator.. read more

I walked in the greeter asked if if I needed help, so I told him I needed to setup a recording booth in my home, asked him what I need and who can help me set it up. He sent me to where the home theaters are, waiting for the guy who he said would help, never came until an AT&T guy asked me what i needed, we talked awhile buy again he couldn't. Along came a Best Buy associate i asked questions about the product and if their Geeks can install it for me, this guy have no idea, he's just a middles critter roaming around the store, couldn't tell me specs on the mixer he's showing me except the price which is of course in full display. On my way out I told the greeter they just lost at least a thousand dollars in sales. This is the Best Buy Legacy on 1604/281, if all of them are like this, God help that business. read more

Best Buy - Appliances Near Me - San Antonio, Texas

Had an awesome experience buying my breville espresso maker. Tony had great customer service, informative , funny and just a pleasure doing business with. Thank you and appreciate it read more

I see somethings never change . My last post on Best Buy was seven years ago. I have not walked back into the one on San Pedro ever since. I had to actually go on there today to find something I needed , no one greeted me at the front door walking in , guy was chatting with his friend , I walked by about 20 associates the whole 30 minutes I was there and not one person said hello to me , on my way out the door the greeter was looking down at his cell phone and didn't even say goodbye ..... Yup ..... Never again read more

our dishwasher was delivered defective. they don't allow you to make new delivery appointments for 24 hours. then they sent the new one without the installation guy. they took the new one back on the truck with them and still left us with the defective dishwasher. you can't contact a manager because the customer service has been outsourced to the philippines so there's no one to talk to in person. we called anyway and went back and forth for an hour. they still gave us nothing. still with the same result. no discounts, no rescheduling, no nothing. no one cares once you swipe that card and they get the money. they will leave you at the mercy of outsourced phone operators and delivery services. now we are waiting on our FOURTH delivery that hopefully goes right and there's a window of several hours to wait for the delivery. it's taken many days of undue stress and we still don't have the dishwasher. be very careful ordering from here because customer service for anything like this is nonexistent read more

Granted I have onky bought products on line than picked them up in the store, but in my experience doing that I have found that Best Buy is a great company for electronics. I have received wonderful customer service, affordable prices, and awesome selection. I think that they give customers great value for their money. I have only been to the one near the North Star mall, so I can not speak for any other locations, but from what I have seen these folks are on point. I would certainly shop there again. read more

Employees did not what merchandise they had in stock , nor did they offer to look up on system, and have directions like , " over there!" Not once but twice! And once was from Customer Service Desk! Customer service called for help, no one showed up! Mason was too busy socializing to help as well! read more

Purchased an APC by Schneider electric performance series model BN1050M that did not work right out of the box. We own and operate our own business and so are extremely busy and did not get back there within 15 days which we learned is the cut off time to return an item. $200 down the drain. What's the sense in having a brick and mortar if they don't takencare of their customers? Go with locally owned shops. You pay more but they don't turn their back on you. Best Buy: a great disappointment. They lost us as customers. read more

Geek Squad Agent Delaney was awesome! Having an appointment made the process really fast. Made me a same day appointment online and Agent Nick followed up with a phone call to confirm. Came in with a problem and left with it fixed! read more

Best Buy - Appliances Near Me - San Antonio, Texas

Bye bye bestBYE! I will never buy from you again! The extended warranty is a scam and waste of time and $. You pay the $180 a year for free labor and parts. This only covers one year after manufacture warranty. Plus you have to pay a $50 to $100 service fee for them to come look at device. Because they don't look at appliances if you take them into the store. You schedule an appointment 3 days out and take a day off work because they won't let you take the appliance into the store. I know because I took my microwave in and they refused to look at it. They said I have to schedule a service call. Then they email you the day before the scheduled appointment to say they have to reschedule you. So I paid 2 years X $180 a year and $50 service fee for a microwave that cost $400. Here is what happened after the technician got to my house. He opened the microwave. He took a couple pictures of the -SE_ code that was shown, (the same code I told them the day that I called to make the appointment. Then he said he needs to go all the way back to the store to see what the code means so they know how to fix it. I MEAN SERIOUSY? You knew the code before even sending the guy out. NOW, my girlfriend took two days off for them to reschedule one day then come for 10 minutes, take pictures and leave. Now they rescheduled us for Aug 1st to come out and supposedly fix it. ANOTHER DAY MY GIRLFRIEND HAS TO TAKE OFF WORK TO BE AT THE HOUSE... All this could have been taken care of at the store when I drove it over there. OR ATLEAST RESEARCH THE CODE SO YOU ARE PREPAIRED TO FIX THE DEVICE THE 1st TIME YOU GO TO THE HOUSE... A buddy just told me has had MUCH better service from Rent a center. read more

I recently bought a 75 inch Samsung TV from Best Buy. I paid them $250 to mount and install. Best Buy uses a third-party to do their mounting. The team they sent did not mount the TV properly as the cable broke the first time I used the mounting bracket flexibility. I then paid them another $350 to use the right bracket and install the wires in my wall. They have scheduled to come out here three times and have never shown up. I talked with three customer service people plus the service manager at their local facility. Each person told me that they would tell their mounting people that did not work. I asked them to communicate with me via text. I also talked to Jeremy in their corporate office, who assured me that he would get somebody to take care of this. read more

we went to store to purchase 65 inch tv after we chose the tv and delivery and warranty the hole thing came to be almost 3000 everything was fine choose the day to be deliver to the house nobody call us we call the store several time after arguing with so call AI and waiting for them to show up we find out that they change the delivery date not even let us know so i went to store and cancel everything i do not thing that is the way to do business if the best buy can not do what they supposed to change your store to the worst buy !!!!! read more

I spent ove R four hundred dollars and they wanted to charge me for a bag. Too greedy for me. read more

I bought a 32 in Toshiba TV without opening box until now for a trailer i bought and sold after a year and not opening the TV box until now ,this is what was in the box. A 32 inch TV in garbage bag with broken screen. read more

Best Buy - Appliances Near Me - San Antonio, Texas

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Best Buy is the last place you get real customer service when you walk in the door. I can't even begin to say how many products I've bought there over the YEARS. They have a mind blowing selection of electronics. The prices are excellent also. Lots of parking. read more

My computer would not allow the new update to install, so I brought it to Best Buy. I was hesitant to leave my computer there by itself, so Colin, one of the technicians there was so kind to work on it for 5 hours straight in order for me to take it back home with me on the same day! My computer was being incredibly difficult, so it took a lot of work to figure out the issue. But he kept working on it until the issue was resolved. It was a ton of work, but I really appreciated the assistance and the time dedicated to helping me out. Thank you so much! read more

Wow, just poor, poor customer service. This place does not care about their customers. I went on Sunday, 5/12/24, looking for a microwave and a coffee machine. I applied for a credit card, since mine had expired. I was met with a customer service rep that was in a hurry to explain. I did not completely understand the specifics of the card, additional fees, etc. This rep was rude and short with responses, rather than trying to assist with purchases. I asked for the supervisor, and his response ...... "oh, sorry." I ended up going to Walmart, where they had more options, and purchased my items there. Thank you Walmart. read more

Came to buy a monitor on Cyber Monday and the only have 2 cashiers working at 2:00 pm Long line to check out

I've thoroughly enjoyed shopping at Best Buy for many many years and have found their pricing and products to be very competitive with similar stores and online shopping sites. Plus they do 'price match' with competitive online sites, just show them that it's same product and the price. read more

Best Buy - Appliances Near Me - San Antonio, Texas

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HORRIBLE. I went in to get an upgrade on my phone and they said they couldn't help me cause I was not a authorized user on the account. I let them know I was just at T-Mobile a few days ago and they said I was! They said well our system is showing otherwise so how is that my fault!? That your system isn't updated properly! They insisted I was lied to by T-Mobile and I wasn't an authorized user! So what do I do I go back to T-Mobile and they tell me I am right there on the account and I have been AUTHORIZED SINCE 2018!!! I decided to not give this store any busy and gave T-Mobile my business and it turned out even cheaper than Best Buy!! iPhone 13 pro max for $600 when best buy was about to charge me 8-900!!! Please update your systems this is ridiculous!! read more

Obviously everything you expect. Huge store very busy was a little hard to find someone to help but once I did find someone they were very very helpful. Checking out was also a breeze which caught me by surprise. Will definitely make this might go to Best Buy store. read more

Best Buy - Appliances Near Me - San Antonio, Texas

Had an appointment at the Genius Bar to have an iPhone pro battery replaced, when I arrived, was told that the guy that does the replacement has called in sick and they have another person who could do it. I was then told that this person was too busy to change the battery and that they will reschedule me on Sunday, without even asking me about my availability on Sunday. Completely unprofessional and rude. Will never patronize this place again! read more

Don't wast your time here. Took 3 months to get my refrigerator and zero customer svc

Refused to let me return an item that was in perfect condition , that I had purchased literally 24 hours ago, because it was open without receipt. I still had the card, they more than likely could have looked it up. Name on the card: Jason, date of purchase: 10/7/23, time: around 4:30. Item: Tx chainsaw massacre for ps4. Bar code # 8 10136 67019 6. But that's Ok, I'll just buy my games online from now on so I don't have to worry about this. Enjoy the money, it the last time we ever do business. read more

Don't buy anything at Best Buy ever. They have the worst return policy. Rude cashiers. I got a gift of a Otter charger but it was for the wrong phone model. I went to go exchange it and after getting my personal information and the buyer's personal information and enrolling us in some type of advertising in which she stated it was to look up the purchase information, I still was denied an exchange. read more

***COVID19*** Though the store seems to be running out of stock on some items...I have never seen BestBuy with empty shelves, and missing TV's on the walls. This is truely the first retail store I have been to since the start of the lockdown/shelter in place. However, the staff was very helpful, they checked on me if I needed help, and I was able to find my items. Home Theater Dpt is my favorite. I will never give up on BestBuy. read more

Do NOT trust their "Geek Squad." They totally misdiagnosed my Apple computer, and also wiped out several year's worth of Google bookmarks without warning me. During my first trip, it appeared that I was dealing with a legit tech person, who made numerous promises. Five days later, I returned, and found out that they had made a mess of my laptop. I couldn't even speak to a regular tech person at that point. I was dealing with some "assistant," who kept running to the "back" every time that I asked a question, because he didn't know the answer. Oh, and two weeks later, I took it to another Best Buy, to see if they could correct their mistakes (after all, I had PAID for the "repair"). They basically said that they did not care what the printed report said (in my possession), and that they would start over again at THEIR store. WHAT??? Apparently, Best Buy's Geek Squad has a problem. read more

Best Buy is pretty much the same no matter where you go, but for the record, I feel like this one is more organized, less cluttered, and there seemed to be more staff ready to assist you. Location wise, the store is situated outside 410 on a busy access road. Since I don't frequent this area, I find not only the parking lot difficult to navigate (by that I mean it isn't easily connected to other area stores), but getting back onto the highway is a royal pain in the you-know-what. But, maybe that's just me! I loved that I could make my purchase at another Best Buy and within minutes pick it up at another location. My only complaint would be the length of time it took for my local Best Buy to get someone to answer the phone. You would think that they would answer the phone. read more

Zach earned Best Buy five stars tonight. His product knowledge made me feel great about purchasing my laptop. There was no question he couldn't answer and he even knew the details of the available finance promotions for the Best Buy card. read more

Never using Best Buy again, they want to charge me an outrageous restocking fee of $105. Dont believe me? look at this picture. the machine i bought doesnt have the feature its supposed to have. USB slot on projector can only be used for power and not for playing media. Amy Garcia store manager told me if i want a full refund I should've used Amazon. Store manager was 100% correct. read more

Best Buy - Outrageous restocking fee - Appliances Near Me - San Antonio, Texas

Ridiculous, amateur work behavior at BestBuy 9/1/22. Yesterday AND TODAY I contacted BestBuy Total Tech support. It is a tech support membership we paid for a year that includes PC tuneups and other tech support for a year. When I called Best Buy Totaltech both times I requested a list of specific repairs. BOTH times, the tech only did the basic tuneup, ignoring the other 4 items on the list I gave the first agent. I need this fixed ASAP but I do not need a repeat of this behavior where tech does his thing and goes way without finishing the job. This is disappointing and makes us wonder who is in charge of this BestBuy group. We have had tuneups done twice in the past and they did go off without a hitch but these two times yesterday and today are outrageous - they do not complete the job and then just leave us hanging. We called back again for third time and awaiting on the PC and phone for a followup. The latest chat message from them says they are reviewing out chat history and will get back to us in a few minutes. We will update this review. read more

Never use Best Buy for appliance purchase and install! I keep getting the run around with reset appointments without my consent, not able to contact the store (they forward all of their calls to 1-800 number and no one will help you, and consultant whose name I was given with purchase is magically on leave and no one is available to help! Sounds like the run around and they do not care about their customers. Talked to Amy, store manager, after several days to set appointment and now it has been changed again without talking to me again. Supposed to come today and now reset again without calling or messaging me. Do not do business with Manuel Cadena, Joseph, or Amy, store manager. read more

I purchased a 24" roku TV on 11May2023. The TV stopped working within 6 weeks I took the TV back today 22June2023. It was out of warranty already and nothing could be done. Lesson learned do not buy a product with such a short warranty or spend more for an extended warranty even if if the product has a low price. Watch out for the quality of Roku TVs. read more

do not shop at best buy. they do not give cash refunds only store credit. even if you have a warranty, it's only store credit. that's a bunch of bull. shop somewhere else. i told the manager they need to put a banner over the store entrance doors informing customers of no cash refunds. shameful!!! read more

I am not a fan of this Best Buy. Parking is always an insane issue around here. Be prepared to hoof it for a while. There's always a line to check out, and they're generally inept behind the counters. They did have the part I needed, at nearly 4x what I found it online for. They managed to get me an opened package that seemed to be in good order, for $10 off. But it was still wildly overpriced. I'll never quite understand how they decide to sort their inventory of stuff. This new layout of the store throws me off. I'm always a fan of being able to play some free video games, but I can rarely find them free to play on. In my humble opinion, this is a good place to go check out your purchases before you actually buy in on Amazon. A local showroom! Lol! read more

F Best Buy. It should be called worst buy. The modem router does not work and they don't let you return it. F Best Buy. read more

I got help from the Geek Squad. They were able to see me earlier than my booked appointment. Jesse was the associate who helped me. Very polite , friendly, knowledgeable, and listened to the issue that I had with my product. He was able to tell me how the issue was to be resolved. It took a few minutes, but now all is good!! Thank you, Jesse, and thank you, Geek Squad read more

My girlfriend's phone needed a screen replaced under warranty which was initially done at the Rim location. However, the problem persisted so we went to this location to get it taken care of. However, the Geek Squad manager, Andrew Tovarez, told me that I had to go back to the Rim location. I went back to the Rim location as Andrew was unwilling to work with me and they confirmed to me that Andrew should have indeed taken care of the situation. Furthermore, I also called the Geek Squad number and their representative also confirmed the same. Please have a manager call me back. It is disappointing to be lied to and have to drive across town just because an employee is having an ego trip. read more

If you need help with cell phones be sure to ask for Nia. She was awesome!! She set up two new phones on my account and helped my friends with very limited English to fully understand their best options for prepaid vs contract phone service. Thank you Nia!! You made it so easy! read more

I ordered a washing machine with installation last week and scheduled it for delivery today. Got a text and email today, which was my scheduled delivery day, that they'd be here at 12:55. Called customer service at 4:45 PM since no one had shown up. Turns out the washing machine wasn't even in the warehouse. Oh, and while delivery could be rescheduled by the Geek Squad assistant for three days from now, the installation is a separate crew and separate schedule that can't be rescheduled now. I have to go online and do that sometime up to 24 hours from now. After I get another email. I'm now wondering whether I will be able to reschedule the installation to coincide with the delivery - customer service couldn't help with that - or whether I'll have a boxed washing machine sitting in my living room until the installation squad comes some day. I'm now calling this company Less-Than-Best Buy. It took two customer service calls to get to this point. Can't wait to see what tomorrow brings. Giving them a 1 rating of "Not Good" for now because maybe the delivery and installation people will be so awesome that I completely forget about this deranged arrangement. Ha ha. read more