There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

I have used them three times for a variety of problems and found them helpful. The fee each time…read moreseemed reasonable, in my mind.

Great in fixing all computer problems. Highly recommend. Fair pricing, fair wait time, really nice…read morepeople.

Best place to go for any repairs. Quick, fair, and reasonable. Eric is both knowledgeable and…read morepersonable. He's honest in the fact that he can or can't fix your problem. Moreover, he will tell you if it's worth fixing or if you should invest in a new piece of equipment. This service far exceeds all the big box, advertised services you see advertised. No doubt, this is the place to go. He might not do business out of the most luxurious building, but the service is top shelf in every way.

From the owner: Sales, Service, Custom PCs…read more Custom PCs Laptops - Monitors - Cables Repair - Upgrades Networking

EASY 5/5 in rating. I have dealt with Nerdrangers for years through computer repairs, security…read morebreach in my banking system to making of websites. Always make me feel like my concern is of the utmost importance to them. They are skilled and efficient in time and resources. I am very grateful to have them as my personal and business computer folks! Dr. Suzanne Joseph

Easy 5 out of 5. Within a few days my laptop was back and my files all recovered. Turned out it was…read morefully dead-dead and stuff had to be recovered piece by piece. But on my end it was a seamless drop off and pickup. The whole experience definitely felt more upscale and professional compared to other rinky-dink computer repair places I've been. Fully plan to come to them again.

I would recommend Had to get my screen replaced on my laptop…read morebecause i think I accidently stepped on it - I dont recommend doing that lol Was given a quote for service and was completed within time quoted very happy to have it back Mark is a very personable person very responsive was nice to meet him and will for sure think of him again the process was simple and smooth which it a great service/value Thanks Mark! Tom

Not for anyone needing help understanding technology My…read morerequest to discuss and explain in person, since I'm computer illiterate was meet with "sorry we can't help you" Stay in your car and we'll meet you in the driveway Mentioning competitive pricing was also a non starter Happy they don't need the business as I was happy to take mine elsewhere

I had a severe issue with my laptop computer and the internal fan not working. I first went to the…read moreBest Buy Geek Squad in Lake Geneva, WI., seeing that I'm a Total Member (that costs me almost $200 per year) and the Geek Squad tech instructed me to order a specific fan from Amazon and when I got it to come back and they would install it. When I went back with my laptop and the new fan he went in the back to install it but 30 minutes later he came back out and told me that most of the screws that hold the fan in place were under the motherboard and they were not allowed to do anything that involved the motherboard. He then referred me to RK Electronics in Lake Geneva, WI because that was the place that they would always refer customers to contact when there were problems that they couldn't handle. That was about the best thing that came out of my first time experience with the Geek Squad. When I contacted RK Electronics (they have been serving the area since 1975) and spoke with the owner Bob, after telling him my problem he told that he could take care of it for me and we arranged for me to drop off my laptop at his drop off/pickup location. He also said that he could probably have it ready for me in a few days seeing that it was about to be the weekend so that meant that I would probably have my laptop back by Tuesday. On the Monday after the weekend Bob called me and told me that we had one very big problem. It turned out that the internal fan that the Technician from the Geek Squad said was the correct one that I needed and had me order didn't know what he was talking about because it was entirely the wrong fan for my computer (thankfully it only cost me $10). Bob told me that he could order the correct one for me at a very reasonable price but because of how far away it would have to come from it would probably take about 2-3 weeks to arrive at his shop. I told him that I needed my laptop so to go ahead and order it and that I would just have to wait longer than I originally thought. It turned out that Bob was able to use his connections with where he ordered it from and got it delivered to him in just 2 weeks instead of 3 weeks. Not only did he have my laptop computer ready for me to pickup in a lot faster time than I expected but I will admit that at first I was nervous about how much everything was going to cost me. Not only did he do an excellent job of repairing my laptop in a much quicker time than I expected after he received the correct internal fan, but he really shocked me when he told me that my cost counting the part and his labor was actually going to be less than $100. I have to admit that he was very friendly and professional, plus he regularly kept me updated every step of the way through the whole process. I highly recommend him and his company to anyone who is having any kind of issues with their PC and have already told some people that I know that have had computer problems in the past. Computer (HE DOES NOT WORK ON APPLE MAC COMPUTERS BECAUSE THERE ARE TOO MANY ISSUES INVOLVED IN DEALING WITH APPLE AS FAR AS GETTING PARTS, ETC). Here are just some of the computer services that him and his company provide for customers. Computer/PC Repair Computer/PC Setup Virus/Spyware Removal Data Recovery Hardware Upgrades Hard Drive Cloning and Much More besides those services that I have listed here. BELIEVE ME IF YOU NEED ANYTHING INVOLVING YOUR PC COMPUTER NEEDING TO BE TAKEN CARE OF YOU DEFINITELY WON'T REGRET GOING TO HIM.

An automatic Windows 10 update caused a failure I couldn't deal with. I called Bob on a Friday and…read moreit was fixed on Saturday. Great service! Fast!

Ted is very knowledgeable, and helpful. My laptop fell, and died. Although Ted couldn't "bring it…read moreback to life", he did retrieve about 5 years of valuable data! He even helped me transfer it onto my new laptop, helped me get my programs up and running, and educated me on "One Drive" for Microsoft so that I won't lose any data in the future. Call before going as he works on appointments only. Reasonable prices & friendly. I'll definitely visit or call again with any IT needs.

I have been doing business with Ted for over 30 years. I started around 91 when I had my business…read moreuntil 99. I didn't have any computer needs until recently and I reached out to him to diagnose my problem. I ended up replacing the laptop with one from him.

Absolutely fantastic. Went above and beyond to get the best deals on equipment and adapters for my…read moreneeds, which were very specific. Excellent service. Highly recommend.

The things I DON'T KNOW about IT technology would fill gigabytes. The IT tech who worked with me…read moreand for me is Mark H. Mark listened to my concerns and then worked - and solved - all issues I was experiencing. Mark is a Professional: competent, thoroughly knowledgeable, patient, and a problem-solving IT specialist. You can not, you will not find, a more skilled technician to deal - successfully - with your concerns. Time is money. Don't waste your time or your money. The solution to your IT problems? Basement Boys Tech Repair and Services. PERIOD!!! Carl Portée