We were baffled about what to do with our printer problem but Mark really helped us out. He was persistent til he fixed the problem and was patient and explained, in clear terms, what was going on Even offered additional services. We'll definitely be repeat customers if we ever need computer services again as Mark went above and beyond what we would've expected. Happy Lake County Geek customers here!! read more

I would recommend Had to get my screen replaced on my laptop because i think I accidently stepped on it - I dont recommend doing that lol Was given a quote for service and was completed within time quoted very happy to have it back Mark is a very personable person very responsive was nice to meet him and will for sure think of him again the process was simple and smooth which it a great service/value Thanks Mark! Tom read more

Lake County Geeks - Just like new - Graphic Design Near Me - Lake Villa, Illinois

See all

Not for anyone needing help understanding technology My request to discuss and explain in person, since I'm computer illiterate was meet with "sorry we can't help you" Stay in your car and we'll meet you in the driveway Mentioning competitive pricing was also a non starter Happy they don't need the business as I was happy to take mine elsewhere read more

My laptop was suddenly super slow and I'm not the person to figure that out. After the computer repair people who are three blocks from my home took it and did not even look at or respond for three days, I took it back and found Mark. His shop is more than 10 miles from my home and I will make that trek anytime. He was just great. He did a deep dive, found the problem files, and cleaned it up in just a couple of days. I was happy with the price and it was well-worth the trip. He even assessed the computer for me and made a virus protection recommendation. I am so happy I found his shop and I will be back for any of the stuff in his area of expertise. I could not be more satisfied. read more

Somehow, I have a "door" into my computer that lets the bad guys in (AKS "virus's) however, Mark is the go to guy to find them, destroy them and get your "puter" back and working. The cost is reasonable, the service excellent, I consider Mark a friend. what else needs to be said. Carl Sorensen, Gurnee, IL read more

Thank you, Mark, for such a great job on my computer - I am so happy to have it back, running like new. I have to say, you are one of the nicest, most genuine people I have ever met. You are professional, dependable, and efficient. Keep smiling, as your smile brightens up a person's day. Thank you so much! read more

Wow... Lake County Geeks are the absolute best! I have purchased 2 computers from them and they are phenomenal. I had an emergency need for a computer when mine broke down (this one was not originally purchased from them). When I called Mark he had a computer ready for me the next day! The prices are very reasonable, and the customer service is outstanding. I highly recommend them to anyone in need of service or a new computer. read more

All i can say is Mark hands down is the best geek i ever meet when it comes to computers.What he did for me was second to none.He took away my 12 year old computer. Transferred my old files on to my new computer which he helped me get.Updated me from windows 7 to10,also through in some extras.Where else can you get all that at one stop and shop. Not at these big box stores.Only at Lake County Geeks.Great prices!! you will not be disappointed. Thanks Mark. A true gentleman. read more

Mark was very responsive & easy to work with. He didn't charge for the analysis of my system....he let me know what was needed and gave me options. Once we decided to move forward with the work, he had my computer fixed and the data restored quickly. Very happy to have my computer back and all the data was saved. read more

I'm using a Dell laptop that's less than 2 years old, and already it began to slow down. Tried to clear the cache and update the drivers, to no avail. Contacted Mark the evening of Tuesday 6/20/23, dropped the computer off the next day, had it back on Friday 6/23/23 (could have had it within 24-hours, but my work schedule did not allow for a pick-up that day). As a trader, it's important that I have a lightning fast machine 24/7. Lake County Geeks was able to repair the problem so the computer performs like new, at a reasonable price. They also installed a desktop app so they can remote in going forward without me having to drop the computer off, which is a real time saver. There is another service with the name "Geeks" in the title, but they're more of a franchise. They will come to your house the first time, but they push service contracts and you never know which tech you're going to get. Here, at Lake County Geeks, you deal with the Head Geek (the CEO) every time, so you know what you're getting! read more

I had a mysterious problem with RAM being eaten up and my computor crashing constantly. Even when I got a new computor and had Mark transfer all my data from the old to the new, the problem showed up there as well! The company that sold me the computor ran me through their battery of fixes and nothing worked so they said they'd have to wipe the hard drive. That meant I'd lose the money I'd paid Mark and have to start over. Mark rose to the occassion. He was then not only kind, patient and went WAY BEYOND the call of duty to try and sleuth what was causing this - he actually figured it out . I shared a screen with him while he showed me the RAM being eaten up by my mail program but then the "telling" data would disappear- right in front of our eyes! So you had to be watching that screen really closely to even get what was happening. This took a lot of his time to find, therefore. The disappearing clue.. and he refused payment for discovering this!!! I rebuilt all my mailboxes and it was SOLVED. No hard drive wipe. I mean, what a prince- what a detective and what a pro.And did I say he was an excellent communicator to someone , me, who knows NOTHING about computors? I wouldn't dream of going anywhere else!! You shouldn't either . read more

10/10 recommend. Our laptop became overloaded with viruses and stopped working- in the middle of a critical project. I called Lake County Geeks and was able to get my computer to Mark within hours. His pricing is beyond reasonable and he kept me updated via text (with pictures) on the progress. He called and thoroughly explained the issues, in a way that was totally understandable, and took time making sure I was comfortable with the plan. Hands down one of the best IT experiences I have ever had. He kept in touch after I got it back and made sure it was performing like new. Absolutely recommend this small, local business!! Extremely professional, kind, and I cannot recommend him enough! read more

Mark at Lake County Geeks is just wonderful. So knowledgeble, professional, thorough and honest. Once assessing the problem, they will always contact you to let you know what needs to be done and the cost. They are truly lifesavers! Do not hesitate to contact them for your tech issues - They are the best! read more

Excellent customer service at a fair price!

Amazing! Stupendous! Fabulous! Yada, yada, yada. All that and more! Figuratively - my laptop jumped off a cliff, hit the rocks below, was slammed by the waves, and crashed so hard it was absolutely no use to me. I'm not a novice with Computer Sciences and in fact am 1 year from my degree. You can imagine I was seriously NOT giving in and I WOULD fix this thing if it were the LAST thing I do! {insert 2 weeks of time and effort here} Insert Mark at Lake County Geeks: Mark said on a scale of 1 - 5 with 5 being the worst ever system crash, this laptop was at a 4.5. Funny thing is? It happened immediately following an "auto-update" by your friend and mine, MS. Thanks Uncle Bill. Mark spent a lot of time trying to rescue this laptop without a complete restore. He contacted me several time to discuss the situation and even though I had indeed done a recent backup, it looked hopeless. If you didn't know, restoring (with discs) sets the computer back to factory reset. The system is wiped, you lose e-v-e-r-y-t-h-I-n-g. End result: I still don't know how he did it, but he managed to salvage the computer back to the most recent image saved. Ok, before ya'all get critical, I tried that myself. It did NOT work. Bottom line is? Mark will do everything within his power to fix your problem. He asks good questions, keeps you informed, and does the job right, the first time. BTW, I called a major 'Big Box' squad and they wanted fee's that were the same as the cost of the laptop. Seriously? How dumb do they think we are out here IRL? Mark's rates are awesome. Go to Lake County Geeks. Check out the website. Mark has got a great thing going here including many other services you can only benefit from. Thanks Mark. You rock! ~ read more

Mark is amazing! On a Saturday afternoon he took in my computer and had it fixed within 24 hours. He kept me informed the entire time, he was extremely honest, and his rate was reasonable. Most importantly he saved my computer and it's contents! Our computers are so important these days, so when something goes wrong it's invaluable to have a repair guy who's knowledgeable, timely, friendly and honest! Highly recommended. read more

So happy with Mark and Lake County Geeks! I had had a bad three month long experience elsewhere with another repair shop where I finally had a new motherboard put in. Within a day, the audio jack wasn't working (part of the motherboard, I learned). I found these guys and all their great reviews. I knew immediately I had found the right place, especially since they offered me a loaner PC that allowed me to keep working while they did. That really saved me! The rest is a long story, but they are friendly, kept me informed, did research for me as to the best approach, worked quickly, and charged very fairly. Thanks, Mark! read more

In the age when most people just go buy a new computer I took the chance on a repair. I went to Phil with what i thought was a significant issue and he was able to get me up and running. I dropped it off with him and he said he would try to get to it, he called me about two hours later telling me it was ready and he only charge a small fee because the repair was simple. Have him take a look before you buy a new one. JLS read more

If I could give 10 stars, I would! To say that Mark went above and beyond is an understatement on his quest to fix my laptop. My laptop had numerous problems but the most significant was a blown mother board. He was able to salvage all my documents, personal files and other information which was a huge issue for me since I had not backed up any of my files. He also became my advocate in talking with the laptop manufacturer because the warranty on my laptop had just expired a couple of months before the motherboard fried. When the manufacturer proved to be highly uncooperative, he turned to eBay and got what we needed to fix my computer. Finding the part took a while because of the make and model of my laptop but Mark never gave up!!! And when we finally got it, he emailed me that he was up until 2am fixing it on the 4th of July! That's dedication! And these days, it's really rare to find someone who is so technically sound in what they are doing but also who provide such great service and dedication. My laptop is in great working order now! It's so nice to have it back working better than it ever has! Mark is the best. If you have any issues with your computer, I highly recommend him! read more

Very quick initial response and also turn-around time. Thank you for helping preserve family videos.

I had repair work done on my desktop computer. Mark from Lake County Geeks is extremely professional and has outstanding customer service skills! He analyzed my problem within record time, kept me updated on the repair process and his price was more than reasonable. This was not my first time getting help from Mark, he can never retire because I will continue going to Lake County Geeks for all future needs. read more

Mark has been a true professional and very patient with helping me setup my website. He is THE person to go to in terms of setting up or tweaking your website. Very pleased!! read more

Whenever I have issues with my computer Mark is always there to help me and he will get back very fast and I am so appreciative of his help. He is the best Geek in Lake County , Illinois read more

Absolutely wonderful experience! Service was friendly, proffesional, and very knolwedgeable. My laptop broke, and he gave me a ton of options, and best of all, he gave honest advice, which I really appreciated. Will definitely use in the future! read more

You can't beat the responsiveness and customer service provided by these folks! I called early Saturday morning after my laptop crashed. I dropped it off and within a few hours they had already run diagnostics and called to discuss options. Mark took the time to really explain some pros and cons of the different options. I was up and running shortly after. Throughout the process they were always courteous and very flexible. I felt like the really wanted to help and I wasn't just a sale to them. It was a great experience and I would definitely use them again. read more

I was panicked on a Sunday night when my laptop had a blue screen as all my work is on there. I googled and found lake county geeks and talked to Mark. I brought it right over and he stayed in contact with me everyday where we were at. He fixed it within 3 days and for a great price. There are so many rip of places that take weeks to fix but not lake county geeks. I trusted Mark right away and he did an AWESOME job. I will recommend him to everyone. There are some good people out there and he's one of them. read more

Twice I thought my computer was a goner and twice Mark saved it. I got it back running better than ever, and, the work was done quickly! He is knowledgeable, communicative and patient. I've used Geek Squad in the past, and Mark's work and service is superior. read more

I had Mark work on my computer and he had it up and running at 110% in no time. and when my company needed some graphic design work done I remembered how great mark was with the computer and asked him about his graphic design service, Mark took the job, and in what seemed like no time at all he show me his work and I was smiling from ear to ear, it was just what I wanted. and the price wasn't bad either! read more