On December 13, 2013 I sent a request for a quote to repair the power button on my iPhone 4s to the CRD website (http://computerrepairdoctor.com/). According to some research I did on my own (and from what the tech told me in the office), these wear out after some time and as I've had the phone nearly 2 years, it is reasonable that it would need to be fixed. My call was after hours on a Friday so I wasn't sure when I would receive a response. The next day, Saturday December 14, 2013 around 3:30pm, I received my quote which was a reasonable amount given the age and wear of the phone.
On Wednesday, December 18, 2013, I brought my iPhone into the CRD office on E. Tennessee St. across from Leon High for the repair. They fixed the phone in less time than the time promised and charged me $10 less than the original quote. (Yay!) Also, there is a 30 day warranty on any work completed by them. This was an excellent and unexpected surprise. (Double YAY!!!) I tested the phone to make sure the power button worked and paid the tech for the work. My phone was nearly dead when I got home so I plugged it in and didn't check it for a while.
After a couple hours or so, I went back to my phone to check my email and Facebook (big surprise right?). Here's the thing. In my haste and delight that my phone now had an on/off function, I didn't check to see that I could, in fact, USE the phone. I tried to unlock the screen and "all of a sudden" most of the 'buttons' didn't work. The numbers needed to unlock the phone were completely non-operational. Once I calmed down and had dinner, I powered up my laptop to email CRD to tell them my problem. I (kindly but firmly) let them know that I would be dropping by at lunchtime to have them take another look as this was a new problem since taking the phone to them.
This morning, December 19, 2013, I received a phone call (which I could have answered had I been able to at the time), a voice mail, and an email (neither of which I could have accessed from my phone due to the problem) from the owner, Matt, explaining that it was unlikely that the power button and the touch screen issues were related but that they were happy to take a look at the phone again. I was impressed by the effort to contact me but was a bit dismayed at what I perceived to be an unsatisfactory solution. My perception of the email (the only form of communication I had at the time) was that because they were unrelated, this touch screen issue would not be covered under the warranty.
When lunchtime rolled around, I hurried over to CRD to drop off my phone. They had me wait about 5 minutes so they could take a look and give me at least some indication of what was wrong before I left my phone with them a 2nd time. After a few minutes, the Matt came out and explained that the touch screen was going bad which was causing my new issue. I told him I wanted them to fix it and he said they would and that it would in fact be under the warranty even though he didn't believe the two were related. At this point, I am ecstatic because I was worried that I would be stuck paying for a new screen as well as a power button! I thanked him and ran out the door to get back to work.
A couple hours later, I was notified via email that my phone was ready for pick up. After work I headed over to the shop. My phone was ready and I didn't have to pay the additional fee to have the touchscreen replaced. Any problems in the future with my iPhone or iPad, I will be taking them to the Computer Repair Doctors. The only reason I'm giving them a 4 out of 5, rather than a full 5, is that I had to take my phone in more than once. Something had to have happened to cause the touchscreen to go bad during the power button replacement which is the reason for the -1 for their rating. These guys get a 5 of 5 for customer service! If Yelp would categorize their ratings, it would be easier to rate these guys accurately. read more