Great service for the price, Rarely had issues. Great people to work with. Highly recommend.read more

Washington Broadband is the worst service I have ever received in my life and I'm almost 70 years…read moreold. When they first came out to hook up my Internet, they hooked it up wrong for the next 2 to 3 years. I had intermittent and bad service I called them almost daily Until I was told that it's just in my mind it was all my fault and then they went ahead and blame my router so I spent almost $400 on another router to find out the imbeciles wired it when they put it in so for all those years of crappy service Not only didn't say I'm sorry, but they didn't give me any money or any credit for all those years wasted and for the insults that they used on me. After they fixed it and rewired it it works decently but again there is intermittent drops for extended periods of time. That usually happens on the weekend and usually at a time when you cannot get in touch with them. Now you can call them as they suggest and leave a message at certain times and if they allow the phone to take a message most of the time it just rings may be 30 or 40 times and then hangs up, but you can do what they ask you to do and you do not receive, any type of callback or any information at all on what happened or how it can be fixed. Now last night was the topper that really shows what type of people they are. They put a message on the phone to tell everyone that lightning and machines don't mix and that they were going to test out, what I got from it is turning off their Internet and other fail, safes to stop from burning out their equipment now when you buy this, they never say nothing about them, turning off their Internet because there's a storm and the way they say it on this recorded message Paul and listen to it. It's quite funny, apparently lightning storms and thunderstorms are very new to the valley. These people claim to be here for years every year. It's the same thing. This is the first year that they've actually cut my Internet off or if there is something wrong, which I don't believe there is because my Internet just shut off. Nothing happened with my lights, electricity. The Internet just stopped And has been off since around 10 o'clock last night. I called them six times or eight times since last night I have sent them some pretty nasty emails and no response and I still have no Internet. They also talk about updating their phone messages to let us know what's going on that phone message about the thunderstorm we had last night, which lasted all but a minute, was over before midnight and yet they did not change the message and still as of 648 this morning. I have no Internet and no one has tried to get in touch with me about what's happening with my Wi-Fi. All of you know it's summer. I have six kids and grandkids here, all of them who want to use the phone or a game or watch TV all of which cannot be done without the Wi-Fi. Now it's not just Washington Broadband that is not good. Yakima Valley is one of the worst places I've ever lived. They are part of the good old boy network, if you're not part of the wealthy people that start off this valley you're not butthole buddies with them or in tight with them you cannot have a business in this valley and succeed. They price gauge and they set prices between each other so that there's no competition and they put blockades up so that new businesses cannot come into the valley and that's why I still have Washington Broadband I have very little choice in Internet carriers because Yakima County will not let new businesses in. They cannot do this if we don't allow it but apparently the people from Yakima area don't mind getting screwed over because they do nothing about it year after year. They also boast of being the original Yakima networking well I can tell you when I opened a business years ago I went to Yakima networking to get my cameras installed. I met with the owner, who promised me that it would only cost me number of dollars that was his guarantee when he sent the guy over to do the work that went up by several thousand dollars, this is the type of people that Yakima networking and Washington Broadband. No matter what I say no matter who I say it to. It doesn't seem to matter to them because there is no competition and you have nowhere else to go, but I'll tell you the truth if I had up, I would be happy I am about ready to go to one of the great big Nationwide people, even though it's going to cost me much more money well not really that much more since I'm paying $99 a month at Washington Broadband but at least I know I'll get service and at least I know I will be able to hold someone accountable when I don't get service. Buyer beware.

Doesnt have anything in stock for apple and also that last time I was in the store the attendant…read morethat was helping me wasnt very helpful. Not only is that store a corprate store them selfs and online is out of stock and have to wait weeks to get the product that we order. I think its time to finally dump Verizon all together.

Problem: Sims Card was defective: this is why it went from a one star to a two star, because…read moreoverall someone saved the day..... We got greeted when walking in, this is always GREAT! I cant believe people REALLY complained about this sooo much they changed the rule. Reps can no longer put the thick plastic cover on customers phones.They also couldn't set up on my friends phone in the store, which made this the WHOLE reason why this night was ruined. This is how we spent our Friday afternoon. We were in the store for about 20 minutes and then went home, we were told we could just log into our WIFI and the phone will start downloading everything (backing up) and activate right away, ok seems easy how hard can this be...... It had been about three hours on the phone with the four different reps (apple and Verizon reps), to them head back up to Verizon store again, which is another 30 min (to and from: 1 hour total) to drive to the store and back. Details: We've been on the phone to find out the number on the receipt goes to their 1-800 number, 20 mins of waiting for a rep to tell us that he can't help us set up the phone and we need to contact Apple, which Apple Rep was actually pretty amazing and helped us with the two authentication code (ONLY apple can by pass this and remove it) and then she told us we need to contact Verizon again to talk to two different reps and the last one said "head to the store" because you have a defective phone. Brand new and already having issues, we need to take this back NOW. We get into the store and ask for the manager as we could've just called in the first place to find out someone in the store knew what was going on. YEAH!! He had been there for 6 years and knew it was the SIMS card, WOW. I mean are you kidding me, could've been avoided. If someone on the phone we spoke to had this "in store experience" in the past. I was heated at this point, but we were happy there wasn't anything wrong with the phone it self. The point is the WHOLE night was ruined because we were on the phone for hours and in the store and traveling up there, just because they didn't set up the phone. OH the best part is the new download for the iphone was making my friend use the middle button and that is what made the button stop working and that is why she needed a new phone. I think the whole thing is insane, wrong, and I think someone should at least given her (me too) a free starbucks drink, from across the street for all the time we spent in the store and on the phone, but who am I to make these decisions. All because of a one in a million things that could go wrong SIMS CARD is bad!!! I don't have that good of patience with trouble shooting over the phone and would've went to the store after the first hour, but you would HOPE someone could help you over the phone. I look at us NOT being able to activate the phone in the store as an issue. I don't understand how we have to take the sims card out when talking on the phone with a Verizon rep and Apple rep, this appears to be a rep in the stores job, as they have the special tools to take it out, but if we could've activated it in the store this would've solved ALL the issues. The problem here is since the store didn't help her set up the phone it's promoting for a verification #being sent to the OLD phone and it's two phone authentication! when we spoke with the two he said he can't by pass the "two factor authenticated code" and we now have to call apple! That was about another ten min wait (not bad) until she made US pop out the SIM card, to them prompt us through a few things to get the code to send us to the same steps we keep running in! Listen the button stopped working and we paid 150 bucks out for the phone ID BC the new phone isn't set up! She was prompt with it and got is assistance however unless we called end up setting up the phone

Initially, after we switched from Washington Broadband, our Internet service was great. Then we…read morestarted getting ads for buying their router, etc. Now I can't even pull up pages on my phone. We are hardwired. We don't have a dish. This is ridiculous. I need to find a new service.

I went to cancel my account today as we have changed to another (better) internet provider. I was…read moretold that we have an old account and our pricing went down to $49.95 over a year ago, we have been paying $122. That scam is enough to cancel to begin with. They are stealing $70 a month just because they can. I will NEVER use spectrum or their services again.

Is there a setting for "Burn in Hell?"…read more If you cancel a single day into your billing cycle you are liable for the whole cycle, no prorating. Go with Ziply, service is better on every level.

Worst customer service. 3 people helping one person, 6 people waiting and others just walking out…read more The trainee had to go back multiple times to ask where the manager and other employees were. Do not recommend this location. So happy to be returning equipment and not being a customer any longer. I'd give it a negative rating if I could.