With an appointment was told we only have one doctor. You will be waiting 3 hours. Ridiculous worst service ever! Very unpleasant staff. They need to send employees for customer service training! read more

This place is always busy. If you don't have an appointment be prepared to wait 2-3 hours. Although they are well staffed and at a steady buzzing pace all day, I found that all the ladies at the front and in the back are kind and efficient. They are also honest and helpful when guiding you through their order of operations. The doctors always seem to be in a rush though. The physical therapy team was helpful and that office is a little more calm than the urgent care side. read more

I arrived at 2:24 PM (arrival time is required to be documented). Upon check-in, the front desk staff member stated she had not received my authorization, which I had emailed to diroberson@concentra.com. I informed her that I had sent the authorization both to her email and to myself. After I confirmed receipt of my own copy, she then located the authorization. I was instructed to wait to receive a registration link. Approximately 20 minutes later, a white man arrived for a random, employer-required drug test. He was speaking loudly. He was provided with a registration link almost immediately. I waited until the staff member finished assisting him and then asked again for my registration link. I was told to wait. The white man completed his registration and was processed before I had even begun mine. After that, another patient was also seen and left, while I was still waiting. Once I finally completed registration, I asked whether patients are seen based on arrival time or registration time. The staff member appeared unsure and looked to another staff member who had not been present for the earlier interactions. That staff member stated that the white man had arrived before me, which was not accurate. Multiple people in the waiting area heard him state that he had just left work to come in for the random drug test, and he left a voicemail outside confirming this. As of 3:51 PM, I was still waiting to be seen. Additionally, the white man stated that during his previous visit in February of last year, he was told by the same staff member that the clinic was short-staffed. So that is just an excuse they give year round Update: currently 5:05 the nurse Leo was kind and gave me all my vaccines unfortunately I have to get blood drawn. The nurse they sent to get blood out came into the room and first thing out of her mouth. "Where is your vain" staring into my eyes asking me to show her my vein. I showed her my arms and says "no I want the vein where is it." Not looking at my arms literally asking me to show her which vein she needs to get the blood out of. "fine let me look" she said. HOW AM I SUPPOSED TO KNOW THAT???? I'm not a nurse. If I was I could probably do all this myself and I wouldn't be here. She poked me and said "no blood comes out let me see what they want to do." Like excuse me!!! I've been here waiting this whole time and she just says oh well. Dr Jackson S. came in and he was able to get the blood out. Took them longer to find the tube to put it the blood in than what it took him to find it. 5:20 all the lights are off and I'm finally done and get to leave this place hopefully will never come back to this location. read more

Concentra - Urgent Care Near Me - Chino, California

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Workers are kind and great. This is just a terrible company overall. They refuse to hire more workers and wait time is ridiculous.

This place is a joke 3 hour wait, and the worst part was they wouldn't even let my daughter do a urine sample, until they called her in. She was miserable. They should be ashamed of how they run this clinic. They blamed there staffing shortage. I called their corporate and they didn't care and wouldn't help. Unacceptable!!! Not even ER is this bad!!! read more

If I could put zero stars I would. Got here at 8:50am and still waiting at 11:30am for a simple drug and physical. Don't know what takes so long 15 people have been called in front of me and they arrived after me. read more

This office is efficient and the staff are very caring, which makes the experience a better one. The room and lobby are very clean as well. read more

I had to do a drug screening here at this facility. The staff and Olga were very nice., and patient. The team also radioed saying good job team, keep up the good work. Matter of fact. They are doing a great job, and excellent service. read more

I am so happy we finally have an urgent care in the area that provides great service. Sometimes when the wait is longer, you will see the staff come out with push cart with water and snack bar. Ms "Corey" has the best service!! She is always very smiley, informative and very patient to answer all the questions I have. read more

Concentra - Urgent Care Near Me - Chino, California

Olga the X-ray tech has zero bedside manners. She's a nasty individual. Fix your hair. Yes I made it personal.

The most unorganized Clinic ever, went her for my FAA exam and this places takes hours. I called and they said an hour wait and it's near the Airport . So, I was thinking perfect, three hours and nothing yet and I paid already. The funny thing is that sign on the door say's , if you're aggressive they will contact your employer! I don't have one. I was nice and one thing I would not take my dog here for an exam. This place is a mess! read more

If your appt. Is gonna take 4 to 5 hrs. Please it would be appreciated to let patient know. I left home to my appt at 6:50 am to be on time to my 8 am appt. 2 hrs later (10 am), I find out that it may take 4 to 5 hr. wait. Are you serious. I had another appt. @ 11am. Which I had to cancel. I didn't have breakfast nor took my medications to be here on time. If I would of known that I had to seat here for such a long time. I would of got ready for this. This is not acceptable. I called to verify appt. time and possibility to R/S, but there was not availability so I kept my appt. It was never mentioned of the waiting time. Very upset and indignated for the lack of communication. read more

I spoke to the front desk, and they told me that they only do health screenings until 2 PM, even though the clinic is open until 5 PM.

Everyone at concentra were helpful and tried getting everyone in and out. The Quality of work they do it's so good. They care about everyone that goes in and try to make sure they get out as fast as possible to get back to work. read more

Nice place and friendly staff. The facility was COVID compliant with limited seating inside and chairs offered outside to sit. Was nice to have the option to sit in my car and be called on my phone when ready. The reason for two stars is the wait time. Arrived 45 to 50 minutes after opening and waited 2 1/2 hr to be seen. The other reason for the low rating was that I was in for a fit test not an unknown diagnoses. No reason was provided and no reason why an Urgent care can't make an appointment for a routine practice. The test it's self was 20-30 minutes and with 2 1/2 hr wait I lost 3 hours of my day. Concentra if you are reading this please allow appointments to be made and if changed note it on this post. Thank you in advance. read more

Always hours and hours waisted here. Minimum 1 hour after your appointment time to be called in and then minimum one more hour to check out. This place is ridiculous! read more

The staff at the front desk have always been friendly and professional. The doctor that I see here is professional and cares about your well-being. read more

This is a worst clinic i ever expereince just for a vaccine shot will take you hours of hours of wait. Was told theres a lot of patient ahead of me until some ahead of me was called some came in they got called. Until im the only one left, the front desk clerk notice and she said oh I didnt know your still here...yeah I been waiting for more than 2.5 hrs. So very frustating time so wasted. read more

Here to do interpreter for a patient. Front desk people were not friendly. Even with an appointment, has to Wait about 3 hours to be seen. They has contract with insurance company so they don't really care about service. read more

Concentra - I'm examination room. - Urgent Care Near Me - Chino, California

gardena I thinks her name was great worker did ever fast and got me out fast great worker she's doing

The staff is okay. Some are really nice and some have a huge attitude problem. What really sucks here is the wait. The first time it took 4 hours until I was seen. I was so over it read more

Wait time is absolutely horrendous. If the wait is going to be more than 4 hours they really should have an appointment system. I decided time is more important than money and paid out of pocket to go to CVS minute Clinic read more

The staff is beyond nice but I am not sure how things are ran here that it's takes so long for anything to be done. I saw they opened at 8A and I was like "I'll get there before they open" as I pulled up I saw a line of about 8 people already waiting and it was 7:45A. I checked in at 8:05A and all I needed was a N95 mask fit test for work, no physical, no pee in a cup, just that. Somehow it is now 11:24A and said test is still not done. Update: I left at 12:36p read more

Not sure why every medical center has the longest wait ever. They don't even give you a heads up on how long you're going to be sitting here. read more

The women at the front desk were very helpful and nice. They took my appointment even though I made a mistake and showed up at the wrong time. If you treat them with respect and are polite it goes a lot way with them. Thanks again. read more

I checked in recently for a drug screening for my new job and the staff was very enthusiastically kind and helpful! I like how stylishly charming the Ladies are in the front with their Cartoon Face Masks and Colorful Fun Nail Art, and how organized and tidy their space is. Walter was in charge of helping me with my screening and He was so Professionally Cheerful and clear with the Instructions! I really appreciate how focused and efficient Walter's hustle was and the overall fun and friendly sense of Humor of the staff. Thank you Guys for helping me playfully sharpen my Espanol Blades, and wishing luck on my New Job all your positive and sincere vibes are greatly appreciated!! read more

Horrible service, they go slow and take their time. I came in 2 minutes before they opened and they took an hour to get to me. They helped three other people that came after me before I finally had to say something. read more

Had an appointment at 8:15AM it's currently 11AM , & I'm still waiting , prior to coming to the appointment I asked for a later appointment since I do work night shift , they assured me it was impossible, overall a bad experience, DO NOT RECOMMEND read more

Staff are helpful and professional. Shout out to Linda in the front office who went above and beyond to assist me.

Came with an appointment, hot here at opening ( 8 ) which is the same time of my appointment. Was in and out of seeing the doctors with in 25 min Was told to wait outside to wait for a print out , it has now been 1 hour and 20 min since I was told to wait for the paper work I mean really ???? Over an hour to print a piece of freaking paper ??? read more

Called this clinic this morning I was having such a difficult time figuring out how to send my email info to this clinic when I spoke to Rechie Castillo she made me feel more calm and not so frustrated she literally stood on the phone with me helping me step by step on forwarding her all my paperwork from Kaiser permanent!! I truly appreciate your kindness and being very patient with me !! Also thank you to Marie for also being very generous, and kind while doing my paperwork for my drug testing Have a blessed rest of your hard working day ladies I hope management sees this and acknowledges these ladies for helping out there patients read more

Wait time always over 2+ hours, poor customer service. Wouldn't recommend this location to anyone. Go somewhere else and have them take care of what could be done in a short amount of time. Would recommend this place to a snail. read more

I have visited Concentra for my physical examination in order to get a new job position. THIS PLACE IS TERRIBLE. From the moment you walk in you will be dealing with bad attitude staff, extremely slow services (4hour+), and terrible examination practices. I visited this location two days in a row because they do not do appointments and the first day I received no assistance with questions. If you must get something done for work or any other program, be prepared to deal with bullshit or try another location. Staff ruined the experience entirely. 0 Stars review. read more

WORST place ever! I have an appointment and i've waited over 2 hours. Still waiting. Staff is Very rude and it seems like they don't know what is going on ever. Do not come here. They don't care about you. Oh and you can't bring your children or anyone else. This place is a joke of a business read more

I would give a negative number if possible. I went there for a workers compensation claim assessment and they were 100% partial to the workers comp insurance company. I waited 5 hours to see Dr. Yaquob for the first time and she saw me for 15 minutes. She completely dismissed me and the facts. In this 1 visit for 15 minutes, she told my claims adjuster that there is nothing wrong with me . She Completely disregarded the medical records provided by Kaiser that indicate in detail my health situation. There was another patient (elderly lady)there who had just seen her . She came out crying as Dr. Yaquob told her that she caused the stroke and the stress from work is not the reason. Do not go to this place as she is unethical. I be reporting Cocentra and Dr. Yaquob to the respective governing organizations. read more

Went in for a drug screen for new job. Signed in at 8:43am, was done by 9:10am. Staff was very nice.

Even when you have an appointment, the wait time is about 1.5 hours before they get you into a room. Just be prepaid to wait another hour before you see the doctor. The doctor will be with you for about 5 minutes and then you are rescheduled back in a couple days! Stay clear of this place!!!!! read more

So I wanted to leave a review because I think this place deserves so much more than they've gotten thus far. It's Monday and I walked in for a drug screening at 11:30. Front desk personnel was kind and very helpful. I was called in at about 12:26 and the nurse who assisted with the screening was patient and kind. It was a very quick process. As I was waiting, I did read the reviews and I know that the biggest issue is wait time. I just wanted to share my personal experience because I didn't wait the 3-4hours. Not sure if the time and day mattered but in case it does then there you have it! read more

Please do yourself a favor and avoid this place. Not sure why it takes so long to literally pee in a cup for urine drug test. I had no choice but to come here because it is being set up by my employer. read more

Therapy department isn't the best here. Starting with Eileen very unfriendly and not very helpful I have stood there after finishing what she asked me to do only to have to wait another 5 minutes because she's standing there talking to one of her coworkers about what they are doing for the weekend. She is the most unfriendliest ever. David and the other girl that work at the front desk are very helpful and friendly they need more workers like them.I refuse to return here again. If anyone experiences what I did with this place please let management know. read more