Didn't have to wait too long. *One visit was for a bad…read morespider bite. *The other was for an infection. Both times I was treated very Nicely and quickly.

I am so disappointed. I hardly ever leave negative reviews, and my previous review for this…read morelocation was 5 stars! I went in a few days ago for a migraine. I'm on prescription medication, but sometimes it doesn't work. For years whenever this happens, I go to my doctor's office or an urgent care facility and every time I'm given a shot of Toradol, and every time, the migraine is gone within the hour. Poof! It's a magical drug for me, and a known drug that is widely injected for reaching people under migraine attack. Here's what happened this time: I was the only patient there. I was waiting in the room, the PA took my vitals, and I told him about the Toradol. Then I waited at least 15 minutes for the doctor to see me. Now, in most cases, this would not be a problem. However, I was the only patient and I could hear the the employees chatting away about some bad experience with a police officer and not believing the ID belonged to them, blah blah blah. They were chatting loudly just outside the door to the room where I was waiting. Then the door opened, and the voice that had been chatting for the last 15 minutes asked me what the problem was. Like not in a professional way. The lights were so bright so I had my sunglasses on and my hands over my eyes, so yeah, I looked strange. Buts she was clearly annoyed or something. Anyway, I told the doc about the migraine, the prescription not working, and how the Toradol is the KNOWN solution. She said "Huh. I've never heard of that..." and went on for a solid three minutes about how Toradol was the wrong thing, she's never heard of i being used for migraines, and how she wanted to prescribe another medication. I said if she wanted to prescribe the other drug, I'd try it, but the Toradol works, and I've gotten it from that location several times, so I wanted to the Toradol shot. Rudely, she turned, walked out, said to someone "she can have 30 of the Toradol" and left the door open. Never once did she express any concern or trust that I, a woman in my 50s, know what works for me. Instead she was insensitive to the situation and confrontational. I did the get the shot and the migraine was gone within about 40 minutes. The med (Topiramate?) that she prescribed, but the way, was not available for pick up until the next day (not helpful for a massive migraine). I looked it up, and it wouldn't have helped anyway--it's for prevention (like my other meds) not management once the symptoms begin. So. Looks like I'm not going to this location again. Now I see why the other reviews were so negative.

I needed stitches for a hurt hand and was seen at the Howe Ave location. Dr.s Lillian and Mark were…read moreprofessional and compassionate and I was seen fairly quickly- much quicker than the ER.

I had a very disappointing experience at AIMS Urgent Care…read more Before arriving, I completed my registration and insurance information online because I wanted to be seen as quickly as possible. When I got there at 6pm, I was asked to fill out additional paperwork, and then I was told they didn't accept my insurance--even though I had already submitted it online and everything appeared to be approved. The nurse who took my vitals seemed rushed and inattentive. She had trouble getting my temperature to register multiple times. I overheard her tell a coworker that the thermometer wasn't working, but instead of using another thermometer or trying a different method, she recorded my temperature as 98°F even though I had been running a fever since the night before. That was very concerning to me. Both the nurse and the doctor were dismissive throughout my visit. When I tried explaining all of my symptoms, I felt like neither of them was really listening. The doctor spoke very quickly, spent very little time with me, and ordered a rapid strep test. While I waited, I could hear staff at the front desk laughing and talking while I sat in the exam room waiting for results. Instead of the doctor coming back to explain my diagnosis or answer any questions, someone from the front desk came into my room and simply told me I was free to leave and that my results would be emailed to me. I was told I would be prescribed antibiotics, but no one explained what medication I was receiving or discussed my diagnosis in person. I was also told my prescription would be ready in about 40 minutes, but it wasn't available until around 9:00 p.m. The following day, I called to request a doctor's note because I was still very sick. I was told they could only provide documentation saying I had been seen, not a note addressing work restrictions. Given my symptoms and diagnosis, I asked whether they could provide documentation supporting time off while I was contagious, but they declined. I also asked if they could email the note since I was ill and trying to avoid going out again, but they refused and told me I would have to come pick it up in person. Overall, I left feeling unheard, dismissed, and frustrated. My concerns weren't taken seriously, communication was poor, and the level of care I received did not meet my expectations. I hope this feedback encourages improvements in patient communication and attentiveness.

Amber Faherty has been amazing. She has seen our son a few times and has always given us good…read moreguidance. We were in over our heads today with a stomach virus. We had not followed our pediatrician's orders and his vomiting had become worse. She gave us great information as well as a solid plan moving forward. It definitely worked. The game plan has been successful so far and our son is feeling so much better. Super easy appointments, very nice and knowledgeable providers.

Went in to do a medical exam and they didn't give me all my papers that I was supposed to get. When…read moreI call back they put me on hold for 20 min and hang up.

My family along with myself have been using this Urgent care for years. The waits are always short…read moreand the experience always pleasant. The Dr that treats here and owns the facility is super nice and friendly!

Waited 2 hours with an appointment for a knee injury only to be told at the 2 hour mark that they…read moredidn't have an X-ray tech available. They also claimed I "only" waited 1.5 hours according to when they checked me in the system which tells me they either forgot to actually check me in when I showed up 10 minutes ahead of my appointment time or they dragged out the process by having two different receptionist collect my info at different times. I also was a little annoyed that they made me come up to the front desk for different cards or paperwork three separate times with a known knee injury instead of collecting everything at once. I waited without complaint until the two hour point, to which I did lose my patience a little bit and asked why they wouldn't mention that they didn't have X-rays available when I checked in for my kneecap clicking in and out of place. They claimed that's up to provider discretion on whether or not I would've ever gotten an X-ray, but personally I would have gone somewhere else if I had known it wasn't even an option. As I was cancelling my appointment and venting my frustration to the receptionist about having waited so long when they couldn't have helped in the first place, they FINALLY called my name and the nurse seemed shocked that they hadn't ever told me there wasn't an xray tech available in the first place. He did offer to still see me and potentially get me scheduled for an xray another day but I felt I had wasted enough time and didn't need to waste my money being told to ice it and take ibuprofen in the meantime. Don't bother booking an appointment, you'll still wait hours past it, and make sure you ask outright if the service you're looking for is available. I personally won't be returning.

I may have got in at the right hour. It was Pretty fast. Everyone was nice and super helpful…read more Service was exceptional overall.

From the owner: Welcome to our newly opened Family Medicine/Primary Care office located on 6437 Fair Oaks Blvd,…read moreCarmichael, CA 95608. Our dedicated team is committed to providing comprehensive healthcare services and USCIS related services for patients with Medicare, Medicaid, private insurances coverage and payments.

My brother was taken to Mercy San Juan by ambulance from a nearby rehab facility…read more He had been discharged from Kaiser Roseville where he was diagnosed with Pneumonia and other issues. Initially we were told that he was transferred back to Kaiser. While at Mercy San Juan my brother was in the care of an amazing human and care provider JEFFREY FONG, RN. Thank God for our nurses especially those who provide care and communicate with the loved ones who are struggling to help and do what is best. Jeff Fong was a godsend for our family, as he not only provided excellent care for my brother but was happy to talk with us about the issues we were facing as a family. Jeffrey Fong RN thank you for your compassion, empathy, professionalism and care you provided. Mercy San Juan thank you for Jeffrey Fong.

Occasionally, the healthiest of people can find themselves in the hospital. A friend in the…read moreindustry advised San Juan over Folsom for ER care. More likely to get surgeon or other help during night and weekend. I believe she's correct. From the moment I blacked out during IV insertion until discharge, I was helped by people who know their field and are damn good at it. Being neurodivergent, the ER and hospital environment is mega-overload. I always disclosed my ND and all of my doctors and surgeons were patient and driven to see my health improve. Some of the people who left a very positive impression = Dr. Leslie Tamura. Advocate, calm, intelligent, a solid rock of the best hospitalist I'll probably ever meet. She made me feel safe, heard and assured I would be in good hands. Rutu, charging nurse for her acceptance, support and humor. Lilian and Marlon for being accepting, caring and relating. Renz and Billy, amazing nurses I could trust. Ken was a cheerful and lighthearted tech assistant. And social worker Ashly, a soul filled with the best energy a patient could ever wish to have. She's in the right field! If you find yourself in the Russell tower (older wing), penthouse floor #5, be aware the rooms can get hot on the southern side but getting a sliver of a view of the helicopter pad (had to get up to see) does give the brain something to masticate and reminds you that others are out there helping others (soul warming). Oh, and that hospital air filtration is impeccable. I also liked the garden on the "second" floor. It is peaceful. And the food, it is decent. I loved the grilled zucchini and white rice. The packaged lemon juice was tasty. I never want to see any of the staff or doctors again unless we cross paths at the store or at a really great party. But, if I ever must go to the hospital again, I will hope to see them or I hope that their cohorts ought to be as awesome as them. Note: cell, text, internet reception in basement/ER is nearly non-existent (not limited to T-Mobile). Their Wi-Fi may as well not exist. Send text messages with the time sent. If it eventually goes through, the other person will know the age of your message. Floors above ER should have significantly better reception. Bring your phone charged and with your wall charger including plug, not just cable. Bring flip flops, dry shampoo, fresh chonies, your preferred ear plugs, comfortable lounging clothes, and hand lotion if you like those things and may be admitted. Note: when you hear a faint nursery chime it means a baby was just born in the hospital. *warm fuzzies*

The young ladies here were extremely helpful helping my mom to be seen with no appointment, and…read morealso the care they provided. Also were very informative

This location is horrible, this isn't the first time I experienced the same problem. First I would…read morelike to say " THIS IS NOT A WALK IN WELCOME" as it shows on the door, it's false. I had something in my eye, so I thought this location is closer to me. As the sign outside says walk in welcome. I told the front desk person the situation, she took my ID and then told me, that they couldn't squeeze me in. The front desk person told me, I can come back the following day. It's because the doctor had a lot of paperwork to catch up on. WTF. She referred me to drive to Folsom, I told her driving that far distance will be difficult because of my eye. Then she pond me of on other urgent cares. The prior year I had the same experience, where they tell me that I need to make an appointment. They need to take the sign off WALK IN WELCOME because it's all BS. The prior year I was told that facility was ONLY for like physicals and small issues, that is what they are equipped with. The situations I had were not major health issues. They need to put appointments ONLY and not give patients that false security of walk in welcome. Then when they tell me the doctor has a lot of paperwork to complete. As much as most people have to pay for healthcare, this is totally unacceptable. I going to get in contact with corporate representatives to show how a doctor has a lot of paperwork to do to see a patient. The prior year I thought it was just that day but it happened again and I bet I am not the only one that this has happened too.

I had a really great experience here. The staff was incredibly kind, welcoming, and professional…read morefrom the moment I walked in. Everyone made me feel comfortable and took the time to explain things clearly. It's a very new place so looks updated and nice inside. Khalid was an exceptional X ray tech very professional, patient, and made the whole process quick and comfortable. I felt very well taken care of and would definitely recommend this place to others.

Went to urgent care for a minor check up today. The office is very clean and beautifully decorated…read more Just open space with a good amount of rooms that are large and felt sanitary. The wait is usually not as long I feel like because I've been here before but today was a bit longer than usual. I still prefer coming here for quicker service than other place or hospitals that takes hours.

Slow urgent place I've ever been. Went here and got an appointment on the phone and by the time we…read moreour on our way they called and told us they accepted another patient and just wait around 15 minutes. Who does that? . Next thing you know we were waiting for one hour and half. So disappointed with this place. My mom was very ill and waiting didn't help. After that they told us to go to cvs to get our medication and to find out that location was close already. We double checked with her if she is sure that it's 24 hours PHaRMaCy and she said yes. tHe STOre is 24 hours not the pharmacy!. Anyways we have to go 30 mins away to get to another location to get my moms meds since most store are close early since it's Sunday that night..... though the nurse was nice. I don't think we will ever go back here. From what we experience it's a no go.

Once you download the app for the appointment Bookings it's so easy to to maneuver and the staff…read morehere have always been super helpful and professional every time I visited

Great experience, very fast , and very clean . I was impressed of how fast we were seen. Totally…read morerecommend this place.

Wow! This place is awesome. I called ahead to see if they would to a TB skin test (required by the…read more5 or so hospital credentialing services to which I'm subscribed.) and they do, for a reasonable price. Greeted immediately upon entering, all staff very friendly and professional. Minimal forms and wait time. Test well placed, and supervised, so I would say care quality is excellent. I'll let you know how the reading goes.