The doctor was not interested in helping me all the advice you gave me will change my diet he really didn't check out what was really wrong with me nor did he even care he just gave me some medicine and kicked me out the door I will never refer this place to anybody read more

this place is trash, urgent care is a very misleading label for, well, urgent care. we have a 1 year old daughter and well, she was blue and not breathing well, and we were not sure to drive here, 5mins away or over to emergency room, 15 mins away. we get a response from the front desk nurse that they do not see people under 17 years of age? it would be very nice to have concise information like this perhaps prominently on their website before wasting precious minutes and taking risks to go to a failure of a place like this. read more

Horrible customer service and wait times are ridiculously long. Save yourself a lot of time and pain and go somewhere else.

Concentra 2737 Walsh Ave, Santa Clara, CA, has great rehab care, and the doctors, schedulers, and therapists are awesome. Lynn Gatchalian, the Manager, ensures everything runs smoothly from the front of the house to all of the specialties; Elmma, who was my Physical Therapist and who is expert at getting those muscles loosened really knows how to target the areas of pain and swelling, Pauline Chung and Spencer Pullos are amazing and the first people you see when entering Concentra. Both Pauline and Spencer wear many hats and are "Customer Obsessed". Their attention to detail, scheduling and follow-up is extraordinaire. Theresa M. Ruiz is impeccable at scheduling the therapy appointments, sending the text message reminders, and follow-up if an appointment is missed. Did I mention wait-times....The most, 5 minutes for 19 sessions and 4 doctor visits. Excellent Coordination between teams of doctors and therapists! Approximately 10 years ago, I had back spasms from computer work and Maria Braren was the Nurse Practitioner helping me back then. All spasms were fixed back then through therapy with Maria Braren's (NP) recommendations such as continuing with additional treatments or moving on to the specialists. I was fortunate once again to be under Maria Braren's care for tennis elbow. Concentra also partners up with Specialists, and I was referred to Dr. Sharma, Orthopedic Surgeon for PRP treatment from Maria Braren NP. https://www.facebook.com/SBSportsMedicine/?hc_location=ufi https://www.southbayorthopedic.com/provider/samir-sharma-md Words cannot describe the Concentra Urgent Care team's attention to detail, customer service skills, continued follow-up and everyday care. This Concentra Team located at the 2737 Walsh location is a tight team and works together like a finely tuned clock! Thank You for making the best of a difficult situation! read more

If I could give this place a zero I would . Just to be seen it took 3 hours what a shame lol

This place is a mess. Not sure if they drug test their staff but the front lady may need one. She was out of it. The entire experience was bad. The reviews for this place are justified. Maybe the process could have gone smoother if the help hired is present and wanting to work. I was only... person... in waiting room after they opened and it was a bumbling mess. Sat there thinking, I just can't imagine coming here for anything and if I worked here would likely be depressed. Phones even left ringing... read more

Slow!!!!! Spent over two hours at Concentra on Walsh and still ended up having to go to another clinic to get blood drawn. Physician was very nice. Just super disorganized and slow. read more

I am an L&D nurse and I can get a woman in to have a baby and out to the postpartum floor faster than this place can see patients for a urine drug screen! I literally just have to pee in a cup and leave! Waited over an hour and a half with two other people in the waiting room. This is the slowest medical office I have ever been to. If you don't want walk in patients then say you need an appointment! So stupid. Go some where else! read more

Going on two hours now...in the waiting room! Why havent i left? Because my employer sent me here so at least im getting paid. Place is a joke! Are those real doctors? Are those real RN's? Are those even real computers? The place is a mess! They should open up a bar in here...might as well try to put a smile on all these miserable faces! read more

I had an appointment today with a doctor( Indian). Instead of helping me to get any treatment, for the whole time he just tried to prove me some studies that shows lower back pain is not related to sitting??? He made me feel humiliated. He looked down on me like I dont know what I'm talking about or I lie or something. I was shocked by unprofessional behaviors of a doctor. Very disappointed! read more

I cannot believe how rude and inconsiderate this place is. Went for a drug screening for a new job waited 1 and a half hours for a less than 5 minute procedure. This place is worse than the DMV ! During the waiting process the employees were just celebrating a birthday, chatting, eating 10:00am and had complete disregard for anyone waiting. I can't believe this place is a health care facility. My situation was not serious but there were ill and injured people receiving the same treatment. Even the Dr. & administration acted with absolutely no sense of urgency. I can see by all the previous negative comments I am not the only one who has experienced this! read more

Worst urgent (?) wait time for Care clinic ever...if you are here for the first time.....tell your company to send you to another clinic or company for your next visit....I always have to wait 2 hours or so from the time of my scheduled appointment. The people who work there are nice....BUT....there is only one doctor per shift. If you don't want to waste your time....don't ever get an appointment here again....you will get stressed and will get a lot of useless hours waiting ....waiting ..waaaaiiiiitiiinngggg!!!!! Wrong setup.....I mean there should be a different doctor handling urgent care and another one for appointments. Not recommending this place ... read more

I don't really write reviews. But I feel like I should try to save as many people as I can. This place opens at 8:00am. I arrived at 7:50am and waited for the place to open for my scheduled 8:00am appointment. Once the place opened they made me fill out some forms and I ended up waiting 45 mins and there is literally no other patient in front of me. I kept asking the lady at the front desk if the lab tech or MD knows I'm here and she said that she handed my paperwork to them. So why did I have to wait 45mins if there's no one else here !?!? read more

my company uses this clinic for workers comp, it was slightly better as US Healthworks, if they keep this up I will select another provider ASAP. People that don't sound like they know what they are doing answering calls read more

First of all, no one speaks any language well at this place, especially not English. Second of all, the medical staff does not seem to be very knowledgeable. When I was in seeing the doctor, she kept having to leave the room and come back to ask me more questions, then leave the room again, and come back and ask me the same questions again. I have to say I answered multiple questions at least three separate times and gave the exact same answer each time, so evidently they don't listen. And as with one of the previous posters, no tests were run at all. Third of all, their front desk staff is extremely rude. And lastly, once you are out the door, they make absolutely no effort to help you further, even if you call. All they will tell you is to follow up with your primary care physician. read more

This place sucks and have no care about wasting your time. Had a appointment a hour ago and still sitting here waiting..

My appointment was at 10:45am. It's currently 11:35am & I'm still waiting to see the doctor... What the heck... a doctor called in sick.. So doctor potter had to handle everything on his own.. 3 stars for doctor potter & the physical therapist. -1 star because I waited over an hour & still had to reschedule. read more

Oh my god, every single time I got there I wait there for at list 4 hours. They don't have a good team work and good doctors.and they don't have have good relationships with the patients. even their doctors. read more

Kimberly is the only good part of my experience. Everything else was garbage. First visit-The dr was arguing w the nurse about a chair being in the room bc he didn't want one in there. THEN dr. Didn't wait long enough after he numbed my face to do the stitches so I felt everything. They wouldn't let my wife in when I was VISIBLY scared, crying, in pain and shaking. Thankfully Kim was there to hold my hand. Literally. The dr told me to ice my face for the swelling. Follow up- I told Kim the stitches had been burning and asked if I needed an antibiotic or something. She was surprised I didn't get any bc of my injury. The dr came in looked at my stitches and gave me a big story about tendons and nerves and said the burning was normal. To come back in a week to have the stitches removed. The stitches on my face were warm to touch, red, swollen and I couldn't even sleep. He didn't even feel the swelling in my face. TWO DAYS LATER my facial stitches started leaking puss. My dr told me they shouldn't have put stitches bc of the kind of wound I had. She took them out and drained a bunch of puss from my face, gave me an antibiotic, said to HEAT not ice bc it would help with the drainage. I've had to take an ADDITIONAL THREE DAYS OFF WORK on top of the two days I had off, to correct the mistakes that dr made. This place is terrible. I would rather drive from Santa Clara, allllll the way across San Jose to go to MY Kaiser than to go here again. My boss told me to just seek care from Kaiser. On top of that.... The facility isn't the best looking. There's plaster over holes in the walls, the assistants didn't know what the dr was talking about most of the time, the clerks were loud, got my name wrong on my original paperwork, and shouted down the halls at the nurses about discharging people. The two stars im giving are ONLY FOR KIMBERLY, she's a gem. Give her a raise for working w all the incompetent staff there! read more

The front office staff is amazing and Kayla is going to be an amazing doctor someday. However, Dr. Charian really spoiled my experience. My guess is that there are a lot of people that take advantage of workman's comp claims and that these folks have to deal with that. That must be hard, but please be kind to those that need legitimate help. read more

Front desk people were so rude. There is no manager in this place. Waited for 2 hours though I had an appointment.

DR. Cherian was extremely rude and unprofessional. Been to many offices and this was one of the worst experiences. Nurse that assisted me showed judgement and was embarrassing. Thanks to this location, U.S. HealthWorks Medical Group has lost a patient. read more

I have never been a patient here but my boyfriend was for a work injury. We were here what seemed like once a week for over a year so I've spent a lot of time here. The ladies at the front desk are nice and remember since we were always there. However the DRs don't really do much. They gave my boyfriend so many bottles of pills but never did much other then ask him how the pain felt. They finally sent him to a specialist after MONTHS, but even after the results came back, they just kept with the pills. After a year he stopped going cause they didn't have a permanent solution to his injury. You can tell this place isn't for the high roller patients as it's very bland and almost dirty looking on the inside. read more

Came in for a health screening for a job because this is where they wanted me to get it done. I have been waiting FOREVER, even after they told me I was next and then kept calling in new patients before me (yes also walk ins with the same needs). Then I finally get to the back and I am waiting forever again!! While I'm in the room a doctor comes in and says oh I'm in the wrong room.. how unprofessional!! And on top of that when I called in I had a simple question of asking if the receptionist could right my name down and instead of kindly saying no, I'm sorry we can't do that.. she said "No, this isn't like a restaurant, we don't take reservations" ???? TERRIBLE TERRIBLE experience. read more

This was the first of three urgent care places I went today. There was a short narrow hallway leading to a narrow room, with way too many unhappy looking people waiting. The atmosphere was so gloomy I just turned and left. No way would I recommend it; looked dirt and dark and blah. read more

By far one of the most unorganized and unprofessional place ever! The staff that was there on 12/30/2020 in the morning are rude! Super rude! Like Miss you just opens and you already have a attitude! Place was also dirty and broken! Waited more than an hour just for a Covid test! More than an hour to stick a Q-tip in my nose! Shut this place down and go somewhere else. read more

I want to give zero stars! How is there not a zero stars?? My second time here. The first time I waited over 1.5 hours for an appointment! I had an appointment and I still had to wait that long! Yes, a mystery to me why they would even have appointments at that point. Today, my second visit. I was smart. Got here 45 minutes before my appointment time, hey that should give them time, I'm here. I'm ready. Nope now 35 minutes past my appointment time. WHY DONT THEY SCHEDULE LESS APPOINTMENTS?!? If you cannot handle the schedule then don't set yourself up to be behind every single damn time!! I HATE THIS PLACE!!! read more

Avoid the 988 Walsh location if absolutely needing to go to Concentra. The other locations have more competent staff and physicians. I had been injured at work and was later sent to Concentra by my employer. Dr. Dougal didn't even look at my injury when I was in the examination room with him. He only asked me to tell my story and didn't even physically handle the injured body part. (This is in stark contrast to the physicians at the other Concentra locations and other urgent care centers I've visited.) Later, I realize that Dr. Dougal indicated that I was at full physical capacity on the status report, which was viewed by my employer. But before leaving the Walsh location, I was asked by a receptionist to schedule a subsequent visit. I declined, because I realized and decided that I needed to go to a different Concentra location for a more competent physician. Not long after in the week, I receive a text message that I had an appointment at 988 Walsh on a day I had never chosen and a time I had and would never have chosen. By that time, I had already scheduled an appointment at another Concentra location, so I had to call 988 Walsh to cancel the appointment that I had never allowed to be made. read more

I had went in due to a sliced finger.They were very polite,yet very quick.Youre in an out of there,no long time wasted for waiting. Dr Eric Jackson,was awesome.I would recommend this place to anyone. Thank you to the staff and Dr's for your help.. read more

I had been under the care of Dr. Potter and Phillip G, PA for a work related accident for the first 4 months of the year. Dr. Potter is an excellent physician and is completely hands on with regard to patient care; quite refreshing in this day and age! Phillip G is an amazing PA and without his workup I would not be where I am at today with regard to my recovery! I might add they also have an excellent therapy team lead by PT Jyoti & PTA Emanuel that provided fantastic treatment for my neck. The front office staff is very friendly where Linda and Jessica provide excellent customer service! I might add they also have a great advocate in their business office who will assist with authorization ordered by the treating physicians (I can not remember her name). I would STRONGLY recommend this US Healthworks location to anyone recovering from an occupational injury as they are about patient care and establishing goals for one to return back to work after all this is what it is all about! read more

Physical therapy department is awesome 5 stars for the team., unfortunately this is now the second time in a row I have to wait upwards of an hour to be seen for my follow up appointments with my doctor. I had an appointment at 10:30am this morning it's currently 11:30am and I'm still waiting inside the Doctor office. Extremely understaffed. read more

This is the worst place I been to. I was sent there for a work injury and besides the pain I was going through, the doctor was so rude and un polite with me. They had none of the stuff they needed to take care of my wound and had to wait for them to go get supplies to a different clinic. I wouldn't recommend this place, it was an awful experience especially the way the doctor treated me. I will give them 0 stars. Sucks place ever. read more

They are good doctors who do everything to get you back to work BUT, they have you waiting even if you have an appointment, regularless what day it is. At least 30 to 45 mins or more, every single time. I come at least twice a week for over a month. I only go here because my job forces me to come here for my worker's comp. It's miserable. read more

This star is for the friendly assistants, unless I would give minus star. I had to go there for my job physical exam. It took 50 minutes to be called, and additional 30 minutes waiting for the doctor to visit. He was not friendly and not very communicative, short brief answer for my question and he was kind of teasing me. There were 2 doctors for such a busy place. It is more like LATE CARE place than URGENT CARE. read more

AVOID at all costs. I went there today for a TB test for my employer. I had an appointment. When I arrived (on time), the nurse told me that I would be in and out in 15 minutes. 2 hours and 15 minutes later...I left. AND, the same thing happened to my wife (who has the same employer as me). read more

This is a horrible facility. I had an appointment at 1 on Telehealth. No one shows up till 1:40 pm. This lady does not introduce herself. I ask her if she is Dr Ramesh. She said no and was asked to come in. I asked where is Dr. Ramesh and she mentioned that she is with other patient. I just left as I didn't want to go through further. read more

Horrible customer service with stupid policies. They let patients without PPE to get into the facility in the middle of pandemic but do not allow patient family with PPE in the building. read more

I gave it a 1 star because personnel is friendly, but you can definitely tell that IS healthworks wants to maintain their accounts happy, meaning your boss the person who contracts them and pays their check. They will do anything not to call it work related or to minimize the work they have to do on you and send you back to work for your employer to keep producing. read more

The administrative personnel and nursing assistants are the sole reason I gave a better review than I would've originally. The doctor on duty, dr. Dugal has been the least professional and least customer- centered doctor I have ever had from any medical facility. I felt bullied when telling him my symptoms, and even though I explained my problems 3 different times to the medical team there, he was totally oblivious to the purpose of my visit. I will excuse the long wait times because he was the only on-duty doctor. He spent the entire time looking at his computer and I felt largely ignored . He ended up not being able to help my condition, and I apologized for wasting his time. I would not recommend his services. read more

My husband hurt his hand at work and this is where he went. I must say I am so insanely impressed by the front office staff and Dr Jackson is absolutely out of this world. He always answered any questions we had and made sure my husband got the best care possibly. read more