You might be able to get a Covid test faster here than you could at say Walgreens, CVS or Rite Aid, but what's the point? Once you book online, it goes downhill and test results take twice as long. - Their website, emails, and text messages are super buggy. Only half the links work and they give contradicting info. Also no one ever picks up. Ever. - They have a "mandatory" virtual visit that asks the exact same questions you've already answered when booking your appointment. - Theyre super inefficient. They will ask you for your insurance 5 times. At the time of booking, 2-3 times via text, then again in person and they're not very organized. But prepare to get a ton of texts and emails... Prob never getting a covid test here ever again. read more

This clinic and the staff were phenomenal. Darlene met me at the desk, and made sure I was provided with the most reasonable payment option since I paid out of pocket. I was screened and she maintained all proper precautions which was very nice to see. Then provider PA-C McClintick thoroughly assessed me and provided me with a treatment plan right then and there. He even too extra time to sit and explain to me the pharmacological process and provide excellent patient education and discharge instructions. I am very pleased with the clinic, the level of courtesy and respect and professionalism. 10/10 recommend. Oh and the wait time was very short! read more

I went there after taking appointment and providing all info in advance. I was in bad shape and couldn't speak. The lady at the desk was super rude. After trying to talk through my pain, finally decided to go elsewhere. This is not how urgent care should be run. Will not go there again. read more

They are always friendly and the Drs. Are excellent and kind. Very caring. Front desk is always polite.

Easiest covid test I've taken so far. This team is absolutely incredible!!! The process was convenient and the staff was more than willing to help despite being beyond busy. Second time here and loved it both times. To everyone working, please know what you do is so appreciated and your kindness is appreciated even though you are all understaffed. Thank you for what you do! read more

Extremely misleading. Came here to get a rapid PCR test but they said they can only give me a regular PCR test which takes up to 72 hours. Website advertises results in 20-1 hr but once I got here they told me they don't have any of those tests here. When asked if other locations may have them, they said maybe but that they will only give out to those traveling. NONE OF THIS IS STATED ON WEBSITE. I'm addition, line of cars was super long and no staff in sight for 10 minutes. read more

Instant Urgent Care - Urgent Care Near Me - Santa Clara, California

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Our experience of getting a COVID test here was pleasant. After failing to find an appointment at CVS/ Walgreens we found Instant Urgent Care. It was easy to book an appointment online, they send a reminder before your appointment via text and email. Once we got there there were 3-4 cars ahead of us in the line and a few cars already parked and waiting to get tested. We thought we might have to wait a long time, but it took about 20-25 minutes since we arrived to get our test and leave. The arrangement is efficient and works well. After the test, they told us to expect results via email in 1-2 hours. We didn't get an email, so we created a patient portal account on the urgent care website and we were able to access our result in the portal ~3 hours after our test. I wish they would add a note in their FAQs about being able to access results by creating a patient portal account. It would also be good if the website gave us info about what kind of test we would get or a way choose a specific kind of test before the appointment. Overall, I would recommend this place if you're looking for a quick Covid test when other options are not available. read more

I asked Crystal Chavez for the green card medical exam documents because USCIS lost mine. She replied to me very quickly by email. Since it was hard to describe in the email. I went to her office on the same day. She listened to my situation patiently and prepared the new documents for me right away without extra charge. Thanks be to God! I got my green card in a week after sending out the Medical Exam Document she prepared for me. Thank you, Crystal! read more

I wish I saw the reviews before making an appointment.. There really is no structure to their testing site. Don't get a covid test here!!! You will wait 30 minutes to an hour even if you made an appointment.. read more

This is my 2nd time getting tested at this location. The staff was able to squeeze me in for an appointment and get me swabbed fast. It is clear the staff here care about the people coming to their building. My 1st time here I was able to call 3 days later and get the results of my test. That was approximately 1 month ago Both times staff were attentive and polite. I'll be back to this place for sure. read more

It's a waste of time coming here for a Covid test. I booked my son for a rapid Covid test so he could get back to school quickly. First you have to do a video consult (billed of course) then they send you here for the rapid Covid test. After waiting in line in the car for nearly an hour they came out and did the test. The instructions said the results would be available within a few hours and "certainly by the end of the day". Well here we are 3 days later and no results yet. No-one picks up the phone when you call, no response to text message or messaging through the app either. We went elsewhere to get a different test so my son can return to school. I'd rate this place 0 stars if I could. read more

This is the 2nd time for me, Every time I came here,all stuff is nice,, Nurse is so Proffecional and of course doctor,too read more

Dr Matt and his support staffs are great. They carefully examined all the symptoms I mentioned and did additional tests to make sure nothing missed out. Also, the doctor was not in rush unlike other places and found him very friendly which made my visit very pleasant. read more

I never write reviews, but I was motivated to write one for Instant Urgent Care thanks to a really positive (pun not intended) experience with their Covid testing. A provider at their Sunnyvale location sent me to the Stevens Creek location to get a rapid test. I waited in my car for a while, then finally one of their employees, Darlene, came out to tell me that the Sunnyvale provider was mistaken and they weren't taking walk-ins since they'd been so swamped. She told me that the swabber had already suited down for the day and they were all really burned out. I stayed in my car to call some other places, but a few minutes later Darlene came out again and said that they would swab me and the other guy who was waiting. I really appreciate that they went the extra mile to squeeze us in after a long day - thank you Instant Urgent Care! read more

This urgent care is horrible. I've come here twice to get covid tested and each time was a shit show. The first time I got my results 6 days later, what? Lol & the second time I had an appointment at 1pm and they tried to schedule a video call at 1pm but their website kept failing and when I texted for them to call some girl named Kim called me and was super disrespectful about the call not going through that I requested to cancel? Girl what? I'm only leaving two stars because of the sweet girl running the outside line with glasses. They just need a better system period, super disorganized. read more

My mother and I feel robbed and scammed. We scheduled a Covid test for my mother online with her insurance information. When she arrived there, she asked if they needed to verify or any further information from her. The urgent care denied because "they were busy checking other people in". However, my mother just called to check her result, they told her that she will be billed $180 because the insurance was entered incorrectly online and they do not accept our insurance. If we knew we would be billed or that our insurance wouldn't be accepted, we wouldn't have done the test there. We even asked them right before the test to make sure they had everything they needed. This experience honestly just felt like a total scam. read more

This review is for Instant Urgent Care's telemedicine appointment and drive-through COVID 19 testing. I wanted to get tested before Christmas and couldn't find any appointments through CVS or Walgreens. My friend told me about IUC, so I decided to go with them. When I checked out IUC's website, I was a little confused about how to proceed. According to my friend, she had to schedule a telemedicine appointment for prescreening. The website says the same thing, but it also allows you to schedule COVID appointments yourself. Since my friend said otherwise, I went through with scheduling the telemedicine appointment first. She said getting tested took about an hour. After checking in, I texted IUC photos of my insurance card. I had to wait a while to meet with the doctor, but she made sure I could be seen (i.e., calling me twice and video chat). The appointment itself was really short, which was within my expectations, but an online form would be more efficient and a better use of a doctor's time and expertise. Anyway, the doctor asked me a couple of questions and scheduled a rapid test for Thursday morning per my request. Soon after, I received a text confirming the testing window (9:30-11:00), location, and instructions. So far so good! Then I received another text that gave me a different testing window on a different day... Weird. I arrived around 9:24 and noticed that there was already a line of about 5 cars. I took 280 S to get to IUC, so I waited a couple of minutes to see whether I could get in line via left turn. (Narrator: She couldn't.) Eventually I decided to make a U-turn at a light so I could join the line of cars and pedestrians. I had to wait in line for a while, but check-in was really quick once it was my turn. With that said, the person in front of me took a while. I think some patients didn't do the prescreening, so they might have completed their paperwork and the telemedicine appointment in the parking lot. Anyway, they put a number on my windshield and told me to reverse park (oh no!) in the next available parking spot. After they checked in two to three more vehicles/pedestrians, no new vehicles arrived for the next half hour. Over the next half hour, I noticed that they don't necessarily go by number or order of arrival. The person beside me got swabbed before I did. Anyway, the person conducting the test came up to my car and asked for my name and date of birth. She also confirmed the type of test before swabbing me. I left around 10:15 AM. On the way out, I saw a car waiting to get checked in. When I got home, I logged into the patient portal to check my results. As soon as I logged in, I saw a notification for an in-person appointment in the afternoon. I never scheduled an appointment, so I was really confused. I still see the notification on the portal because I couldn't reach anyone via phone or text to cancel. My results were posted to the portal around 6:00 PM. If you plan on getting tested at IUC, make sure to check the patient portal later in the day instead of waiting for an email or text message. I didn't receive any. Overall, I would have given IUC 4 stars for the telemedicine appointment and drive-through testing. However, I took off a star because IUC's website, appointment confirmations, and patient portal need some revamping to avoid confusing patients. In my opinion, patients should not be able to directly book COVID testing appointments if a telemedicine appointment is required. By the way, IUC has a lot more reviews on Google Reviews if you want to see what else people have to say about their service. read more

Like the other reviewers here have said: they are unresponsive. I go here often for general wellness, (they offer general visits as well, not only urgent care), but I had something come up and needed to reach a staff to reschedule an appointment. For 2-3 days leading up to the appointment every single day, I tried to reach a staff through their patient portal email, general help email on their website, phone call to several locations, voicemails, sent cancellation through their telemedicine system, still no response. Now I am getting a explanation of benefits, a charge to insurance, and credit card charges of a visit that never happened. Needless to say, I'll be switching health provider. If you can't even answer your phone and provide basic patient service, then I'm unsure how they can continue to conduct service. Otherwise, the physician themselves (Dr. Kaur) is fantastic in every single way, but on the contrary, her support staff sucks: they are not thorough, terrible at communicating, ambiguous on next steps, overall apathetic. read more

This place is a scam! I spoke to someone on the phone about booking a Covid test and she told me I'd be charged for "medical advice" All she said was the generic "if you have a fever, headache, loss of taste and smell you should get tested" I got a Covid test and they sent me a bill for $177.28. Mind you I have insurance so that wasn't even the full amount charged. Very unpleased with this urgent care and I wouldn't recommend it read more

If you're coming here for a Covid test, don't. go somewhere else. They're not doing the drive thru thing anymore--you have to go inside the clinic. They're now requiring physical exams with Covid tests, and they'll charge you the same amount you get charged for seeing a doctor. The whole experience was shitty and completely unethical. read more

Excellent experience. I came in today for treatment of some upper respiratory symptoms. I had made a same day appointment on their website. I was seen promptly by the physician on duty. Staff and physician are friendly an extremely professional. Would absolutely recommend. read more

Made 2 COVID test appointments on their website. 2 separate appointments. We received emails for EACH appointment. When we got there they said they only had one and refused to test both of us. This is free money from the government and they said no. read more

13 DAYS ago, I was tested here for COVID-19 and I still don't have my results back. I have called every phone number I can find, trying multiple options and leaving voicemails. I have sent a message in the online Athena Health portal. I check that portal every day, multiple times per day. No one has returned any of my calls or messages. Do NOT GO TO THIS LOCATION FOR COVID-19 TESTING! read more

Horrible service, or should I say don't expect to get any service at all. We scheduled our drive through pre flight Covid testing for our four family members two weeks prior to coming here and received several notifications that our appointments were confirmed. We came on time with all the documents needed. When we came they told us that we have 4 appointments under the same name and would not test us. We waited for 10 minutes in our car until a staff member ( Stephanie ) was flagged down by the person admitting the cars. she told us that we needed to book separate appointments - we tried to show her the confirmation, ask for instructions on re registering since the website was not giving us an option to do it, but she just said 'it's your mistake we won't test you' and left. We asked ( or should I say almost begged ) to call her outside again since This was at 5pm 24 hours before our flight and other places were already closing. After another 10 minutes i had to step out of the car and walk to the back door desk since no one came to us. I was almost in tears and asked if they will at least honor our appointments since we did schedule 4 of them. they said they are too busy and will not. The admittance person had to go back and forth to her - she wouldn't even come out. When I asked for her name someone else came out all of a sudden and said her name is Tatyana Ortega. Have no idea who that is. read more

As of this morning, 7/13/20, the results arrived unaccompanied by any response to me previous messages and questions. Apparently they are still in business. However, I will seek out testing elsewhere. Because of the bizarre experience with them, I do not have any confidence that the test was actually done or perhaps they are just sending out results to clear their pipeline overwhelm. I won't return to this agency and cannot recommend it under any circumstances. read more

Great Service ... Thanks to Dr Alice !! And also to your team !!! I felt like at home !! People that feel more confident in Spanish language are welcome !! read more

RD had been very helpful! There was a bit of a miscommunication at first, but he went out of his way to make sure that everything was taken care of. I now have my wife's results and I would definitely go back to this Instant Urgent Care location again! Thank you so much again, RD for going above and beyond today and making sure we were taken care of!! read more

This place is a joke!! I took a test early morning on Monday! And still haven't seen any results. And there is no point on calling because they don't answer they're phones. It's now Friday and I'm sure I won't see anything ever, what a waist of time. read more

Unfortunately I had a medical issue while not having insurance and I was able to get in and out of this clinic in 45min. Literally no wait. I had the prescription sent over to my pharmacy and the doctor told me how to save money on the medicine. Saved me nearly 50% of the cost! read more

Darlene and her staff are absolutely amazing! We got exposed to Covid and showed up without appt 5 mins before closing and they went above and beyond to help us out. Especially since one of my coworkers wife is pregnant. I am very thankful for them and helping us out. Thank you Darlene and team!!! read more

I waited in line for over an hour to get a Covid test. I had no knowledge the wait time was going to be that long. There was zero communication from this place on an expected wait time. I would have gone somewhere else if they had told me originally it was an hour plus wait time for their testing. While I was in line I called their help line (this was after waiting for over an hour) and the lady on the phone was extremely rude to me like I had done something wrong? Excuse me for asking if you guys had another time slot that would be less busy after sitting in my car for 1+ hour. Not professional or understanding and terrible communication. Not to mention the line of about 50 cars lined up on Stevens creek blvd which in itself is a traffic hazard. Terrible management overall and very disappointed. read more

Scam. They gave my mom the wrong COVID test for an international flight and charged her anyways. She had to go somewhere else for a valid test on short notice when the airline rejected the test. They lied and said they would refund her. Later they sent her a bill and refused to waive the charges. read more

Beware when they ask you to put a deposit down. I paid $125 January 3rd and they told me that they would refund it to me. What they didn't tell me is that after two months I would still be waiting, and that trying to talk to someone from the billing department would be impossible. My insurance has already paid the invoice and they just asked me to call them back in 15 days "to remind them to issue the refund". read more

My friend had scheduled Rapid Antigen Test on 7/21/2022 as he needed Covid test certificate for overseas travel next day. Test specimen collection was done pretty quick and the staff advised my friend that the test result and the certificate would be emailed within 1 to 2 hours. Test result was never delivered till next morning so my friend and I called the office but they were closed until 9:30 in the morning. My friend's flight time was 1:20 PM at SFO so we had to visit the Instant Urgent Care office to get the certificate. They finally emailed the certificate but with wrong spelling of my friend name despite that they collected information from my friend's passport and driver license. My friend had to go through lots of trouble before he finally got on board. I would give ZERO star if I could. Terrible service!!!!!! read more

Be aware!! they tricked my daughter into doing a "rapid" antigen test instead of the more accurate PCR test and still get paid by insurance. Antigen test is just the $10 at-home test kit. read more

Cannot recommend getting a COVID-19 test here. First of all, they require a telemedicine "consulation" prior to getting tested. The "consultation" took less than 5 minutes and consisted of about 8 questions. The entire "consultation" could have easily been replaced with an online form. The person I spoke with didn't mention their title or credentials, so I'm not even sure if they were a licensed medical professional. (Not that they needed to be to ask the questions they asked, but my insurance company and I were billed for this 5 min video call as though it was an actual medical visit with a physician.) When I visited to get tested, I was told that I should expect a phone call with my results in 3-5 days. It has now been 19 days and counting. I can understand a slight delay due to heavy demand and a backlog of tests to process, but this is ridiculous. If they are still waiting to test my sample at this point, I'm not sure that the sample is any good anymore. I have tried calling and emailing and have received no responses. When you try to call them, you get sent through an automated phone system that tells you that the testing is handled by a third-party vendor so turnaround times are outside their control. Well, at the very least, they could provide regular updates that they are still working on getting the results instead of leaving you wondering if they are doing anything at all. At this point, I'm seriously questioning the fidelity of this business and its testing practices. At best, they are disorganized and need to work on their customer communications. At worst, they may be milking their patients and their insurance companies for services that are misrepresented or incompletely rendered. If you want to get tested for COVID-19 and actually get your results, you may be better off going elsewhere. read more

This was a terrible experience at this urgent care. From the start of registration til the end at picking up our prescription it was terrible. Everyone seemed to be moving at the speed of molasses even though we were the only ones there on Sunday lunchtime, and entering in wrong information. The receptionist took a whopping 40 minutes to input our information in the computer, and then after we saw the doctor they only called in two prescriptions out of three that we needed. And when the pharmacy called to inquire they insisted that they were correct even though our child had a 103 degree fever. Really incompetent. And then we had to wait another forty minutes at the pharmacy for them to correct it, instead of recognizing it was their mistake and prioritizing fixing it. Also they inputted my name and my child's name totally wrong, and then the doctor told us that my kids and I were speaking a "different type of Japanese" than normal even though she admitted she doesn't really speak Japanese. Just weird and unprofessional. Thank god we don't live near here because we will never come here or recommend that anyone come here. read more

The best experience I've had at a clinic! The nurses and doctor tended to my wound carefully and thoughtfully. It was a very pleasant experience! read more

The staff and doctor were really nice and professional. The doctor didn't ever make me feel rushed and answered all my questions. Normally I prefer female doctors but he made me feel very comfortable and was easy to talk to. He also took into account other factors that I have going in choosing a treatment. read more

got what I came for, didn't wait long for my scheduled appointment, cool staff, friendly provider.