I thought all the one star reviews were overly negative and done by people who just like to complain. I was wrong and would like to apologize to you all. The medical tech was solely focused on checking boxes - namely could I pay. And, unfortunately, the doctor wasn't much better. He looked at my wounds with mild disgust and of course asked several times how I was going to pay. They're getting at least two stars because I did get care, but I'd never willing come to get it again. read more

I'm extremely disappointed with our experience at Concerta Urgent Care on Monday, March 23. To start, the front desk employee was kind and patient, especially considering she was the only one working the front at the time. She made an effort to inform every patient about the long wait due to limited staff, which we appreciated. Unfortunately, that was the only positive part of our visit. My sister came in because she had been experiencing dizziness and blurred vision in her left eye for three days. After waiting about an hour, she finally saw the doctor, and the consultation lasted roughly another hour. She clearly explained her symptoms and concerns, but the doctor dismissed them and simply told her to eat something and take Tylenol because she hadn't eaten that morning. My sister explained that she hadn't eaten *because* she felt unwell and wanted to come in as soon as possible. It made no sense to us why her ongoing symptoms over several days were reduced to that explanation. We left feeling uneasy because nothing had really been addressed. Thankfully, my sister decided to call the VA hospital afterward. She spoke with a nurse practitioner who immediately told her to come into the ER that same day. At the hospital, we learned that my sister had actually experienced a mild stroke and has a hole in her heart. While I understand the clinic was busy and short-staffed, that does not excuse the lack of thorough evaluation and care. This could have had an even more serious outcome. We will never return here and would not recommend this urgent care to anyone. read more

The wait time is too long. I've been here multiple times because of my work and every single time it is 2+ hours of waiting just for a simple shot or drug test. read more

My GodKid had an urgent care situation so I swooped her up to bring her here. After an hour or so, medical staff decided her situation needed more of an elevated/ER kind of attention. Brought her to the ER and informed them of the situation. Even ER staff were wondering why she wasn't even given an IV, for a "just in case" moment. But the one thing they did focus on is her insurance coverage, boy, were they good at that. They cared more about how they're getting paid over anything else. One and done. read more

I went for a TB test on a Friday. I was paying out of pocket, so not insurance issues. They were busy, but considering how many people were there the wait time was reasonable. However, I went in on a Monday at 12:14pm to have the test read. The lady at the front desk looked at my arm then told me I'd have to wait for my little printout it took an hour. I actually had to find someone because the lady at the front was gone. Time is money save your money don't go there. read more

Sooo SOOOO bad takes HOURSSS for them to even call you, the once they do you wait another hour in the room.... For nothing. Dr said I was clear to work after having a head injury and i told her I wasn't okay to and they make you come back for a second visit. I didn't not want to come back knowing how long they take. Staff sounds irritated and don't care about working fast read more

Quick to be serviced that's for sure, staff were kind and the lab technician was professional. However, as this facility could've been a bit more clean and perhaps check the cleanliness of the bathrooms inside the lab. Nonetheless, smooth and seamless experience. read more

The WORST clinic I've ever been to. Customer service is so unprofessional and every time I come, I'm waiting 2+ hours just to get RESULTS. No communication from staff...what so ever. Absolutely dread and hate coming here. read more

thieves. stole my ring. please watch your belongings. went to get an xray done (unexpected) and obviously they told me to take off all jewelry and they assured me it would be fine in the room. i come back to the room, they're explaining my xray to me (mind you, didnt even get a summary of the results they just verbally explained it) as im grabbing all of my belongings i have 1 pandora ring missing. im looking everywhere, on the floor in the crevices and nothing!!! i ask one of the ladies if they find can they please contact me.. of course never happened!!. i also had a follow up appointment because of my job i unfortunately had to go back.. they put me in a room im waiting its been an hour then i get a call from the front office "hi are you still here?" what the actual fuck yes im still here im in the room you put me in dumbfucks. avoid. avoid. avoid!!! read more

I got a really good job offer which required a DOT physical exam before beginning training. I forgot to bring my glasses but was able to complete most of the physical exams and given a generous grace period to return the with my prescription glasses. These professionals are the absolute best. I would rate my personal experience with Concentra an 11 out of 10 and give them a 6 star review if I could. They truly set the bar in the "excellent quality care" category. The doctors and staff members like Christina are the best in the business. They're open 24/7, no appointment necessary, I highly recommend. read more

Don't go here for regular service it's more for worker comp/ work injuries so staff does not know what they are doing. Was told by staff they won't be able to do anything. read more

I came for an annual physical for my job and waited 3.5 hours! While waiting at the front waiting room you could hear someone yelling at the staff to work faster. To get this patients in and out. To keep the rooms clean n ready! Wow.... Then being place in the room waiting for the doctor I waited for more than 1 hour, you could hear the doctor and staff talking and laughing about their personal life!!!! Saw the doctor for about 5 minutes... I only came to this place because it's was where my job sent me. And another thing the girl in the front was a bit rude. People would walk up to her and ask questions and she looked bothered. read more

Concentra Urgent Care - Urgent Care Near Me - Gardena, California

Just wanted to be seen for food poisoning and get a doctor's note and it took 2 hours when I was the first p toerson to show up. I got there at 8:30am, thinking it would be quick and fast but they sure took their time. The staff was extremely nice and helpful but I believe the slow pace was all on the doctor. So I can't even be mad at the staff. Maybe they need more doctors but there were less than 5 or 6 people that came in after me. It would make more sense to finish one patient off before seeing others. I was just sitting in the treatment room waiting on my paper work while he was seeing all the other patients. This is just my personal customer service opinion. I would recommend this urgent care because the staff is really nice, but if you have things to do or don't want to be there long, definitely go somewhere else or come in even earlier than I did. read more

I had low expectations coming in since their average rating was 1.6 but honestly no reason for that. I came in with no appointment on a Sunday and was done within an hour. read more

I honestly don't understand the low reviews for this location maybe that was before the current team came in, because my experience was nothing short of amazing. Dr. Kay, Christina Ly, and the entire staff went above and beyond. They got me through the process quickly, helped with all my needs, and even guided me through parts I didn't fully understand. On top of that, I made a mistake on my end that required me to return to the office after I had already left. They could have easily made me wait for hours, but instead they handled it on the spot with zero hassle. That level of care and customer service is rare, and I can confidently say this has been the BEST experience I've ever had with Concentra. Huge thanks to the team for setting the bar so high. read more

Their service could improve tremendously. The lady at the front desk must've just graduated from UEI with a 2.0 because she had no clue what she was talking about. I finally get told the truth about three people being ahead of me even though I made it clear I was just here for someone to read my TB test. As a medical professional, it's truly pathetic how the medical assistant read my negative Tb test so fast but somehow couldn't do that in two minutes when I first checked in. It's hilarious how you hire people because they're bilingual, but they couldn't do their job even close to someone who isn't bilingual. Companies really need to figure out where else to send their new employees to because never will I ever wanna deal with this. If I ever worked in a hospital or environment like this, I'd be embarrassed. If I could give it 0 or negative stars, I would. Upgrade and start acting like medical professionals. read more

Concentra Urgent Care - Receptionist area. - Urgent Care Near Me - Gardena, California

This place is a complete joke and an embarrassment of a clinic. The entire office experience was beyond horrible. The medical assistants, the receptionist, and even the so-called director in charge are wildly incompetent, unprofessional, and outright rude. There is absolutely no respect for patients, no basic manners, and zero accountability. It's painfully obvious that no one here cares about patient well-being -- they only care about wasting your time. The owner should stop whatever they're doing and focus on replacing the entire staff with people who actually know how to treat human beings. If you're thinking about coming here, don't. Do yourself a favor, skip this mess entirely, and find a lawyer. Coming here is nothing but a frustrating waste of time. read more

Bad service. I got poked 4 times, nurses are not emphatic. Only the front desk lady was nice. They dismissed the urgency of my concern. They had me wait almost five hours. 20 mins almost each step - blood draw, doctor wait. I don't make reviews but this deserves a really bad review. And because ive been asking for follow up I feel the ladies who took my blood were rude to me as a response. Very dismissive and disrespectful. Using their bare fingers with long polished fingernails. Worst service. read more

Came on May 28th at 9:30pm and it was a pleasant experience! The reception girl was very nice and patient, and the man who took my sample was very funny and kind as well :) tbh it only took 30 minutes overall but maybe i got rlly lucky! read more

This clinic location is actually in Torrance from what I was told by one of the employees, but the address states Gardena at 1149 W. 190th Street. All of the employees exhibited professionalism and excellent customer service all the way to the doctor who performed my physical. The 2 employees Luis and Naz was truly great, and I would just like to express my gratitude because all clinics are not like this or friendly and Naz even booked me an Uber home one day caring about my safety and me making it back. Concentra is the best and I passed everything and start work at my new job as a clinical student intern as an Alcohol & Drug Counselor. God is good. Kim Simuel read more

There's no way this place should be allowed to conduct physicals for Los angels county employees I'm going to petition the board of supervisors to cancel their contract I came in for a 12PM appointment and 2 hours later I'm still in the lobby .. everyone has come and gone and I'm still being told to sit here and wait to be seen .. the point of an appointment is that you don't have people waiting excessively whoever owns this clinic is an absolute degenerate read more

James Black was my provider and he was the most rude provider. He spoke to be like a child and spent very little time with me. His documentation was also incorrect. He was arrogant as well. I only went because I was desperate since I was sick. I would never recommend this place unless you have no choice. read more

The medical assistants here were so rude and unprofessional!! I am a in the medical field and their behavior was unacceptable. I would recommend you go somewhere else and to add that physical was the least comprehensive physical of my life. Horrible quality of care! read more

Work injury. Quality of care is very poor Office experience is very poor. 1st time visit at this place. To go in the room, it takes 30-1hr. To see the Dr. from the waiting room 40-1hr. I would've understand if they are busy. No one is here. The parking is EMPTY..... I do not recommend this place for any service. read more

This place is so unprofessional I couldn't leave until their system got it right or I would have to retake if I left. 3 hours after the physical was done I had to wait for a hard copy for DMV. This place sucks read more

79 minutes waiting release goal was 4:15 came in at 3:30 left at 5:08 unbelievable the doctor was sitting in his office staring at his computer looking at random metal parts wish I got a photo of that he wears these dumb blue green sketchers and what looks like a toupe sat in the room for so long waiting for them to print my paper and release me I got tired of waiting and asked him what's going on apparently that paper was printed forever ago and they just didn't do squat about it absolutely unbelievable and idiotic the front desk ladies are ratchety hoes and the doctors are clueless weirdos don't come here just awful idiots. read more

Concentra Urgent Care - 79 minutes waiting release time was 4:15 got there at 3:30 completely idiotic staff. - Urgent Care Near Me - Gardena, California

I wouldn't come here if I was dying and it was closer than the ER. James refused me service because he didn't want to do what was being asked. I didn't even give my name before being denied service. My HIPAA rights were violated. He is absolutely disrespectful, and should have his medical license taken if he is going to unlawfully refuse service. read more

Very poor, AVOID THIS PLACE !! So one day I came 5 min late and I was told I couldn't get seen and had to reschedule and the next day I had an appointment at 12:30pm and had to wait over 1 hrs because the lack of staff and professionalism, rude from desk to start with, but they have posted no rude patients will be seen and they will notify your employer but who checks on these folks? Their poor performance read more

X-ray wait time is one hour and nobody was in there. This place sucks. Receptionist were rude. I wish they fire this people!!! read more

Concentra Urgent Care - Concentra Gardena - Urgent Care Near Me - Gardena, California

The wait time is crazy long. You'll be ready to walk out. They're so slow here. They don't call in order of arrival so people who were just coming in were getting called before me. Customer service was okay but what other choice do they have but to be nice after making you wait in the lobby for hours? ‍ read more

A week ago one of our employees had a small cut in his hand, no stitches was required. He went to this place for tetanus shot. We called asking to send us the bill in order to avoid a claim for such a small incident. They are trying to tell us that this issue can go only through workers compensation. Its so obvious that its better for them to deal with the insurance they can charge any amount they want. They also sent us an email stating that our account will be flagged unless we provide the insurance carrier info. Our insurance has no problem to pay out of our pocket. read more

The wait for a full waiting room wasnt that bad (45 mins) because I showed up early considering I read previous reviews of how busy they get. So, from my actual appointment time I was seen within 15 mins. Staff were very friendly, helpful and were on top of everything going on in the front. I did not feel some of the pre-employment testing was done accurately. For vision I felt rushed. She had me take my glasses off a tell her a location of an object then she had me put my glasses back on and tell her the location of the object. Then take my glasses off for the next one. Then repeat this cycle for the next vision test. My vision needs time to adjust when taking my glasses off. So finally I asked her can we do all the non-glasses tests at the same time then repeat same tests with my glasses on? I dont know about you but my eyes need time to adjust when I take my glasses on and off. I just felt like she was going through the motions to get through with me to get patients completed. But to me the results could possibly determine whether im considered for a job or not at the company that sent me to this place. I think in the medical field you need to be accurate and patient with each test being done. The results do have an effect on the person going to get these tests done. Be compassionate and care for what you do at work....medical jobs should never be about the paycheck!! if its a paycheck you want then you're in the wrong line of work. read more

Left there in pain and in tears. I came in for an urgent care visit. The ladies at the reception area were completely inconsiderate, they spoke so loud I could hear their full personal conversations in the patient room. Almost an hour for discharge, the wait literally gave me anxiety. I walked out with no discharge paperwork or aftercare instructions. The Dr. Questioned my symptoms like I didn't make it clear what I went in for. read more

I had to come here because I sprained my left shoulder at work. Workers comp sent me here, the wait time is HORRIBLE EVEN WITH AN APPT! The two older doctors dont seem like they should be working...I also dont know if they can really figure out what is wrong with you. But today was the worst, I had my physical therapy next door and came over for my check up. 10:30am was my appt time and i left at 12:30! One hour and 45 mins of just sitting in the lobby with a bunch of people then 30 mins of more waiting in the room for the doctor and etc. Talked to the doctor for like 5 mins and then waited just around 20ish more minutes till finally someone came in to give me my discharge papers. It's ridiculous, they all seem like a hot mess...they're singing and joking around in between patients rooms. Some lady came in room just so she can get gloves and solution for another patient in another room. like how is professional? It also seems like this location is runned down and their parking lot needs new pavement. The only thing that was always on time was my physical therapies. Other than that if I ever get injured again at work...I will ask to go elsewhere. read more

These 2 are the worst... less patience and with attitudes.. too much complaints smh!!! The only thing they care is why don't you go to other locations. Because Anaheim is open too!!! I had serious shoulder pain and couldn't even move, I waited for 2 hours and left with one pain meds(I requested for). If you have other choices please go to other locations instead. Don't come here waste your time. read more

Concentra Urgent Care - Horrible - Urgent Care Near Me - Gardena, California

As I write this I am inside waiting to be seen. I got here at 12:20 pm for my DR's Appt... BUT there were afew people in the waiting area. So I was sent to Physical Therapy first instead of waiting for the Doctor bcuz they were "So Busy" (Which Anna apologized for, Wonderfully sweet & Professional) and I was there ahead of time. (Maybe better time management would help folks) Needless to say....I FINALLY saw NOT the Dr,.. But the P.A. (PA-C doesn't listen very well and will talk over you, abit condescending) and apparently the M.D. side does not really confer notes with the Physical Therapy side reference patients who are seeing both. (Which might help in a Personal Injury lawsuit work related case...just sayin) Avoid this place. You're not really listened to, employees chit-chatting about their personal stuff while people are waiting. ONE Doctor,.. for such a busy facility? I've had better care at a Field Hospital overseas. read more

Concentra Urgent Care - Urgent Care Near Me - Gardena, California

Everyone was nice to me here. Jesenia at the front desk was very patient and helpful. Alex in the back cracked some jokes. Overall it was a good experience. I was only there for an hour but they may be bc of the time I went. read more

One of the worst one I've been to yet for customer service. 1 hour wait to register. Had to press front desk for them to decide to finally register me. read more

Poor service!!!!! Wait time is WORSE!!!! if there's an option for NO stars, gosh I'd gladly do so.

Avoid at all costs. Unless you enjoy sitting in a dirty waiting room filled with coughing people. Absolutely atrocious. The front staff flippantly throw out lame excuses for the 2 hour wait that are entirely unacceptable! Do not spend your money or TIME on this trash heap. The WORST! read more