I had a nice and straightforward experience at this Concentra location when I needed to get a TB test done for work. I came in around 30 minutes before closing and waited around 10 minutes to be seen; staff was very friendly which I appreciated as I am sure they were ready to close and get out of there. I came back 48 hours after and had a similarly pleasant experience having the TB test read. Though I probably won't make this my regular urgent care, I appreciated the friendliness of the staff and the care I received. read more

I came in with my friend for a drug test, and although we arrived at the same time, we were called in at completely different times without any explanation. The delays were unreasonable and poorly managed. More importantly, the level of customer service was unacceptable. The staff was unresponsive, unprofessional, and did not answer my questions when I asked for assistance. It felt like patients were being ignored rather than helped. This experience was very frustrating, and I expected a much higher standard of service. I strongly recommend improving communication, organization, and overall professionalism. read more

I have been coming to this Concentra location in Chatsworth for three weeks now for my appointments, and I cannot speak highly enough of the reception team--Valerie, AB, and Abi. Every single time I have visited, they have been consistently sweet, kind, and professional. They make the check-in process effortless and are always so helpful in navigating my appointments. They even go the extra mile, like providing water bottles, which I truly appreciate. It makes a huge difference to be greeted with smiling faces and such helpful attitudes every visit. I have more appointments scheduled, and I'm honestly relieved knowing I'll be in such good hands with this team! read more

The doctor was horrible. Within second of stating my injury told me there's nothing she can do and to go back to my own doctor

Very rude medical front desk assistance . Unprofessional interactions . Very loud when they speak about patients information everyone in the waiting area can hear their information that's is a direct HiPPA violation. They only have one medical provider but they do not let anyone make any appointment. They pick and choose who they see and they take patients in per their company injury provider . The more they can get out of the insurance company the faster they see the person before anyone else that has been waiting for over 3 hours . Do not come here if u are seriously injured and in pain . They do not care about ur care they only care about the $10,000 dollar upfront charge and what they can milk the insurance company out of. It they cared about the patients they would have more then 1 provider on duty. Medical provider is sub par, the medical provider rushes you out the door, does not listen to your needs and don't care about ur pain and or suffering . Find another place to go . Do not come here . Even with an appointment they STILL MAKE U WAIT HOURS. They stand in the hallway taking and gossiping about unrelate to work conversations where everyone can hear their personal conversations. I wouldn't doubt that they share patient information with one another . So unprofessional. And rude . Poor excuse for a medical facility read more

The dr there has a bad bed side manner. You do wait over an hour there. The front girls are nice, polite. The female dr just looks you over. Does nothing, says old age and degenerative bones. The physical therapy place is run by students. They expect 10 minutes and its impossible when your in pain. They push a bit more than what you can do. I decided to try a different office. The reviews were better. I suggest you try to find a different place. Don't go here . read more

I've been here for almost 2 hours! This place is so unprofessional. They are too busy talking, chatting and on their personal cell phones to help anyone. All I need is my sutures removed you would think I asked for their first born. I have preauthorizations. The Service here is horrible!!! read more

Concentra Urgent care - Urgent Care Near Me - Los Angeles, California

First time, I would like to start with the professionalism here, the nurse I initially seen, he was very nice however I do not feel like neither him or the direct physician I seen were trying to ask questions to see what I was there for, no questions were asked, nor were any notes taken - they did all the talking in my 5 minute appointment to tell me my claim was denied, lack of help -lack of support or care from this place. If you have an option to be seem somewhere else, I would highly recommend it. Also the dirty looks given from this doctor made me feel very uncomfortable ! Racist or whatever it was it was UNPROFESSIONAL! I DO NOT RECOMMEND THIS LOCATION. Please note the facility was also dirty, lack of keeping your office clean also speaks volumes. - Workers compensation claim - location CHATSWORTH - physician / ANAHITA ASEFIRAD - unprofessional read more

Concentra Urgent care - Urgent Care Near Me - Los Angeles, California

Have been coming here for a few months now and have had a good experience with everyone and everything so far - from doctor visits, to physical therapy, and even acupuncture. The staff has been very friendly and helpful each time I visit or call. The only negative thing I can really think of is the parking, as it can get full quick due to limited space. Other than that, I recommend coming here for your needs. read more

I have no idea how this place continues to operate. Awful service, over an hr wait just to have someone disregard what you are saying to them. This NP just came in asked me how I was doing, I was still in pain but it was as if she for some reason did not want to hear that. Not sure what is really going on in this location but does not seem like they are here to help you get better at all. They will insist no matter what you say to try to get rid of you by putting on paper that you are fine when you are not! Something is not right..... going to have to reach out to my WC to switch me elsewhere. Place is a joke literally read more

Took my wife here because she fell and needed an X-ray. There are many urgent care clinics in the West Valley. Choose *any* of them. First, even though they were not busy, my wife waited almost two hours for an x-ray. As she said later "They don't know the meaning of urgent". Second, they made a mistake in the insurance billing, and within 60 days they had sent a $50 charge to collections. That's right, one bill, then a threatening letter and then off to collections for their error. And that is their standard practice according to the billing person I spoke with. I can't express it strongly enough, go elsewhere. read more

Worst service! If only I could give this place 0 stars. Do not bother coming for an appointment, because it will still take hours before you get assisted. Front desk staff is not helpful at all. read more

Worst place to go. I have an appointment today at 9:45 Am and i have to wait 2 hours to be seen!!! Whats the point of an appointment?! When i asked the receptionist she said it will be a long wait. Smh. Just go someplace else. And i just am getting blood drawn. Literally waste of time coming here. They work slow and dont care that people have things to do. The receptionists literally look lazy and just sit and barely do their job. read more

waited almost 2 hours to find that one of the receptionists I was sitting in front of had taken me off the list. when I first went in (before 9am) to ask for just a strep test the first receptionist asked for my insurance card and id. I gave her my virtual card and she said no I need the physical copy so I can take a scan. thankfully I had it on me but it is a literal photocopy of the same exact information so that doesn't make any sense. I gave her the card and she handed me paperwork to fill out and said I should sit down. I said will it be long? and she said no it's not going to take long but it will take time to fill out so probably sit down. finished paperwork in 2 minutes. 15 minutes later I walked back to the counter to ask if they were done scanning so I could have my cards back, as is normal procedure for every office I have ever been to: show the virtual card or scan and return. apparently the second receptionist misheard me and thought I meant I was leaving. she didn't say a word and grabbed my cards and handed them back to me. I said thanks and sat down 3 feet in front of her and waited another hour and a half. I started seeing people get called back who were after me, I asked what my place in line was. the receptionist said she took me off because "you asked for your cards back and said you were going somewhere else". "whoops" on her. but not the end of the world. I explained that I asked if they were done scanning so I could have my cards back and i kid you not, 4 times over this woman had the nerve to tepl me that I said explicitly that I was leaving. honestly. have some accountability and take responsibility for your mistake. She does not belong anywhere near a customer in any field. I get back to a room and then waited ~another~ 30 minutes to be seen by a doctor who consistently cut me off while I was answering questions that he asked. this also happened 4 times. Magic number I guess. and I wasn't droning with him I wanted to get tf out. these were one or two words of response before he started talking over me and would. not. stop. my favorite part was when he left again WITHOUT LOOKING AT MY THROAT at all and I said are you or is someone coming right back because I've been here for 2 1/2 hours. (was also talked-over again when I asked this lol) and his response was "yea yea it's been a long day I wanna go home too" wow. I don't even have the bandwidth to go into how worthless talking with the doc was. tl;dr: this place is made up of people who do not care about their jobs, nor being decent human beings, nor do they have a lick of care about customer service, and seem to be living completely in their own worlds with no understanding that other humans exist. they deserve this place and it deserves them. Spend the extra half hour finding a GP with availability and don't bother with this bullsh** read more

I waited over 30 minutes at Concentra, only to find out they hadn't even finished processing my application. I had to ask what was taking so long, and that's when they finally told me my application wasn't complete. No one bothered to update me or ask for the missing info. It was completely unprofessional and a total waste of my time. read more

Spent 2 hours for drug test! They say they can't give you time status. A guy said he is working through his lunch and can't give status. Isn't that illegal at your lunch. The ladies are chatting at their desk and when I asked second time then they got up to check the lobby room. Worst place for drug testing center. read more

Poorly service. Been waiting for I hour. If I didn't came up to them . They wouldn't say anything They let me sit there and not ask question. Really rude receptionist. And this is not the first time they had done this to patients. The excuse they came me is THEY ACCIDENTALLY TROWN MY PAPER. AFTER SIGNING IN. read more

***Zero Stars*** Doctor Tracy Sheen is the worst doctor EVER! She is rude, disrespectful, inconsiderate and unqualified. I do not know how she is allowed to call herself a doctor! How inconsiderate and cold do you have to be? I patiently waited for over an hour. She walked into the examination room, did not examine me made no eye contact and then rudely stated that there's nothing wrong with me. What the heck is wrong with this lady? Mind you that I am in pain and have been diagnosed by previous doctors at the same facility as having an issue. I've never felt worse! I cannot allow anyone else to be abused by this heartless con job of a doctor. Please do not waste your time and allow her to charge your insurance company for a fraudulent examination she is not qualified to do she has absolutely no regard for her patients well being. I wouldn't recommend her even she was the last doctor on earth! P.S If you're not happy to help or at least listen to your patients problems and actually do your job then find another career ASAP! What a disgrace! Shame on you! read more

Wouldn't see me because I did not have a physical copy of my medical insurance even though I was willing to provide a digital copy and all applicable information. read more

Can always expect some kind of wait. I've been here a few times for typical job med screenings. It always takes over an hour to be seen even when the waiting room is empty. Will be asking future screenings to be held at any other facilities. Worth the extra drive. Wrote this while sitting & waiting and then being told, after an hour, that I have to come back tomorrow instead. read more

It's impressive how slow they work, was here for almost 4 hours for a physical! 4 dahm hours! They are also rude in the front desk not very helpful read more

They are WORST ever. 3 hrs waiting for a physical ? Just unacceptable and horrible patient service. read more

Came in because I puked twice and just wasn't feeling well. The receptionist talked to me without running vitals or making any real assessments and just said she talked to the dr and they could not see me. Will never come back, what a waste of time! 0 care 0 treatment provided. And yes they could have asked more just assumed and dismissed me. read more

I waited for over an hour . I asked the front desk if I had filled out everything correctly. I have noticed that the staff was reminding others to complete their form. after waiting longer . I asked again . At that time . The lady at front desk said I had not completed my paperwork. which was a glich on their end . You are sitting waiting in front of this person . she picks and chooses who she wants to help . Not sure why .It was very noticeable. read more

I would not recommend using this Chatsworth location. Without having performed a serious evaluation of my current condition, the ladies behind the front desk magically knew they would not be able to help me. Huh?! There was no care offered. There were no other options offered. I recommend others go elsewhere. read more

My job had sent me here due to injury at work, Dr kavita Sinha, didn't even bother touch me but yet give me medicine that I was unable to use do to pregnancy, but she wouldn't know that because she didn't even bother to do a work up, my appointment was at 10 didn't get seen till 11. For a doctors she was very rude and not concerned of the pain I was in. Trying to Force physical Therapy when I had told her I haven't had any mobility in my left ankle. This place was very dirty as well the only good people they had was the X-Ray tech and The physical therapist Carlos. read more

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It takes 8 days to receive a preemployment drug screen. Then 72 hours to get results. They never answer there phones. read more

If you have another Urgent Care option, go for it. I'm surprised this facility is still open. This review is solely for their doctors office. So unorganized and tend to loose your lab work which happened to me. Also, provides statements but doesn't back it up. Making appointments that still make you wait over an hour.... On the brighter side, therapy department are spot on. Organized and makes follow ups. read more

I was seen very quickly and was fit tested for my N95 by a very professional young man. I would highly recommend this place. I'm not sure why the Camarillo location gets such bad reviews. Maybe the owner/area manager should take a good look at what's going on there. read more

Staff was extremely friendly fast and efficient. Ample parking in the front. It was clean and almost empty so we were in and out in no time . Would definitely recommend this business. read more

All the staff are so nice here. Did a physical, drug screen and respirator fit test here for work and they had me in and out fairylike quickly. Facility is also very clean. read more

I will like to write good note about this amazing front team working ladys of dr Lin ( ErikaS ,Blanca, Z JudithA ) amazing laydes make my visit to doctor so confurtble fun and and easy No stress i will really recomed this clinik and this ladys really esays and fast exaperience :) read more

Concentra Urgent care - Urgent Care Near Me - Los Angeles, California

Grace B the X-ray tech from today 8/18/23 was really patient, careful, helpful and great costumer service!

I was there for back injury and they start physical therapy with out x rays I'm getting worse and I ask for mri and 2 weeks with pain they don't care no medisine I had to go my own dr. read more

The service is very poor. The waiting time is at least an hour for a basic laboratory test.

I never leave bad reviews, but I went in for a simple urinalysis drug screening for my job and I was holding it for 2 hours, come to find out that my visit information disappeared from the computer. At closing time I realized that they were never going to call me in. 2550 N Hollywood Way, Burbank CA location. read more

Absolutely unprofessional. Waited two hours for one drug test. You'd be dead if you came here with an actual emergency - Nurse is too busy here flirting around read more

I came for a drug screening and I did call earlier for appointments and I was told i just need to come and I do not need to wait. It took almost 1 hours to check me in. Staff has attitude and I do not recommend at all. Never ever try this place. read more

They are not 24 hours and no one answers phones throughout the day. Please do not waste your time if you are actually in need of care and go somewhere else. read more

The worst place for any screenings. Came here for an employment screening a day ago and after 30mins of waiting they told me their system was down and I had to come back. Came back next day and was there for 3.5 hours for my physician exam to be completed. They're unorganized, workflow is inefficient and nobody bothers to give you any updates. read more