Extremely long wait and bad queue management. After a 2 hr wait time, they prioritized virtual…read morewalk-ins while that option was not initially offered. Further when talked with office staff, they were not friendly and do not offer any explanations.

As a retired RN, I was skeptical of seeing someone other than my PCP, but I was very impressed with…read morethe provider. In fact, I may look into ConvenientMD Primary Care when it opens.

Had swelling,stiffness, and pain in my shoulders and hips. Took tynenok which did not help. Was…read moreexrayed and told I had arthritis.after two extremly uncomfortable days. I went to Va urgent care and was diagnosed with pmr. was given prednisone which gave quick relief. I think the Dr. thought I was seeking drugs and missed the pmr symptoms. Too quick to judge

Brought my son in there today who has a complex and extensive medical history and wouldn't suggest…read morebringing a dog there for care. Worst patient care. Our nurse never came in. Waited 2 hours in a room with a blatant lie of, "the nurse will be right in!" The nurses and providers were at the nurses station the entire time, smoking and joking. Zero regard for patients. We left. Elliot Hospital has become such a joke. Steer clear!!!!

My mom had hip surgery here and then stayed on at their rehab facility on the seventh floor…read moreafterwards. The quality of care was excellent! Wow! Everyone we encountered from doctors to nurses to PT and OT staff were super friendly and caring!! The food menu is truly amazing! I was blown away by how many choices there are for every meal, and mom said everything was quite delicious! The only drawbacks are that the facility itself seems to be showing its age, and parking was a bit of a pain. They do have complimentary valet parking on weekdays, though!

Your service in the ER could be a hell of a lot better people wait there for 8 to 12 hours or more…read more It's ridiculous. It's like they don't even care about the patients they have there. They make them wait forever to see them and be treated elderly sick children. It's ridiculous. I sat there for eight hours and did not even see anybody I am in so much pain it's ridiculous. Did not even get to see anybody. It's the worst place ever every time I go there I'll never get in. I always end up leaving it's the worst hospital in New Hampshire. I don't know why they even have a hospital. They don't even treat people there except for the ambulances that go there. They said they want to help people that they're a good quality Hospital to Social solutions they need to solve how they do the ER and treat people because it sucks.

I mean this place is good at what they do the only thing I can say is waiting to see a month or…read moremore to see a doctor about test results. That's a bit crazy to make someone wait that long. But other than that the people i have come in contact with are great.

I am writing to formally report a concerning experience I had during my recent appointment at…read moreDartmouth Hitchcock Manchester. I initially sought care after being advised by an urgent care provider to follow up with a specialist sooner rather than later. When I first contacted the office to schedule an appointment, I was informed that new patients were not being scheduled until August. I accepted this and ended the call. However, the following morning I received a call from your office asking if I could come in that same day at 11:00 AM. No explanation was provided for the urgency, so I assumed the doctor may have reviewed my imaging and felt it was important for me to be seen promptly. When I arrived, the check-in process was smooth, the wait time was short, and the nurse who brought me back was courteous and professional. Unfortunately, my interaction with Dr. Gould was very disappointing. Upon entering the room, his demeanor felt dismissive and rushed. After briefly examining the lump, he simply stated that it was indeed a lump and then presented two options: he could remove it, or I could leave it alone and monitor it. At no point during the visit was I given an explanation of what the lump might be, what the potential diagnoses could include, whether it was urgent or likely benign, or what risks were associated with either option. When I began asking, "What would you recommend...," before I could finish my question Dr. Gould interrupted me and stated, "I gave you two options, you'll have to decide which one." As a patient who is not medically trained and who was understandably concerned about a mass that had been discovered, I was hoping for guidance, explanation, and an opportunity to ask questions. Instead, the interaction felt dismissive and left me without the information needed to make an informed medical decision. Because of this experience, I left the appointment feeling frustrated, confused, and without answers about a health concern that had already caused significant anxiety. I hope this feedback can be used to improve communication with patients in situations where they are seeking clarity, reassurance, and professional guidance regarding potentially serious health issues.

If you need to be seen urgently then this is not the place to go, they'll have you wait for hours…read morebefore you are checked in on.

The front office staff are kind, friendly and efficient. The wait times are typically shore and…read moremore than reasonable for an urgent care. At our recent visit, The closed mindedness of the Physician Assistant (Morgan) was beyond disappointing. I have experienced this every time.. The PAs know what they know, and that's all they want to know... They write the RX and that's the extent of their abilities... To top off this experience, Morgan didn't even return to the room to give the discharge instructions... she sent someone else in the room. Hmmm, unable to communicate with a mom who was a RN and is somewhat knowledgeable?? A very interesting experience......

If I could give zero stars, I would. After a week of feeling…read morelike I was breathing underwater, my face was going to fall off, and pressure headaches, I checked the wait time. 15 minutes sounded doable. 45 minutes after checking in, I was brought into a room and my vitals taken. I was told I would be receiving an x-ray and some diagnostic testing. When the doctor came in, he told me that coughs last an average of 18 days so my 10 days sick didn't seem to phase him. He didn't even do an exam - didn't even touch his stethoscope. Spent 35 seconds with me. When I started to cry out of frustration, he asked me if I needed a minute or if he could show me the exit. Later that day I was diagnosed with double Pnuemonia and a sinus infection.

Normally I have great experiences at this urgent care, as I'm a mom with two kids in Bedford we are…read morehere quite often. Anyway, this visit was for me (second one and the same week) I returned after a suspected ear infection that continued to grow worse. The doctor who handled me was great, the nurse on the other hand terrible. She had light blonde super curly hair- something on her name badge that said "if I'm late, it's because I saw a dog". I'm saying this because I do hope management sees. Unfortunately, I couldn't see her full name as her hair covered a portion of her name tag all I could get was "drey" and of course she walked in the room didn't even introduce herself. Anyway, she had terrible bedside manner & seemed really irritated to be working on a Sunday as a nurse. As we finished I said well if I'm not feeling any better should I just go to ER? She looked at me like I was crazy and said "idk? go to an ENT or something?" I was like I'll Just take the discharge paperwork, she couldn't even go confirm with the doctor. Turns out the pain was shingles and I'm lucky to have went to the ER the following day. Some people truly are meant to be nurses, this one was NOT.

Doctors need to communicate better they lie and it's all about them they will destroy your job ,…read morewithout even knowing what your going through. DIANNA DIONNE ....YOU NERD TO LOOK INTO THE FILES BEFORE YOU TREAT PEOPLE LIKE DIRT

I went to this urgent care because I was having a difficult time swallowing and I hoped they do…read moremore to check it out. The PA told me that I needed to see a doctor because there is nothing they can do and all they did was a strep test. I am never coming back because it was such a waste of time and money.

Not Urgent or Caring. I brought my son (6) here because he had a bug stuck in his ear and had a…read moresmall amount of blood coming from his ear canal. But they don't know that, the receptionist never even asked. Her main concern was how we would pay because I didn't have our current insurance information but could get it from my wife later, I just needed my son to be checked out urgently. The receptionist does not care about WHY you're there. After 10 minutes of nothing and a clear message that they don't care, we left for Elliot. Luckily my son got the bug out on the way over because Elliot urgent care was closed. This place is a poor excuse of an urgent care facility.

On Mother's Day, 79 y/o mom was here for a sore foot that said she twisted or rolled. X-rays taken,…read moreshe's told the foot looks good, nothing wrong with her foot, no fracture, no arthritis, etc, just bruised. She was happy and proceed figure she would walk it off. We went out and celebrated Mother's Day. For the next three days she tries to lead a normal life, but it got worse, not better. Today she's in a foot brace as she just learned a bone in her foot was fractured. And the X-ray of Mother's Day showed the fracture. Completely incompetent hacks. NEVER go to this place.

Place is an absolute and utter joke. They advertise the world online. You get there, and the staff…read moreare clueless. Nurse Practicioner won't bother stepping out of her hole to give ya time of the day, and anything needed is referred else where, something as simple as getting blood drawn, nope. It's not happening here. Useless. Why bother? Do yourself a favor and go straight to a pcp or lab. You'd get better, faster results than the "min clinic."

From the owner: MinuteClinic® in MANCHESTER is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.