Had to take my son here for a work related injury. This location is where his company wants their employees to go to for medical services for work related injuries and so my son had to go here. We were told how long it would take from check-in to check-out and we understood since it was a full waiting room, but waiting for 30 minutes for the nurse to come back and treat the wound was too long! The medical staff really needs to pay attention to the patients and not make them wait too long! read more

This place is horrible. The facility is dirty, they have a security guard, maybe there is violence here? I would definitely never come back here. The staff have no customer service skills especially The office manager. They should get a visit from Dept of Health. read more

I had to wait over an hour for my drug test. Other people with drug tests got passed before me and I was waiting way longer. This is horrible. I don't recommend coming here!! It's insane I have to wait an hour and a half! All they do is stand in the front and laugh and talk like they don't have patients!! You people need to get it together read more

Cdl drivers stay away these fools will diagnose you with sleep apnea try to send you to their preferred sleep center and it's not even a part of a dot physical check the internet page after page of lawsuits against all concentras on this issue its a scam read more

This is by far the most disorganized operation I have ever experienced. I went there for a simple pre-employment drug screen and was turned away because I didn't have an authorization form which I didn't actually need. My new employer spoke with them and sent me back, different day, and the same confusion all over again. "Where is your authorization form?" Fortunately, one of the women behind the check-in counter knew what to do and basically took over the transaction. RIDICULOUS! read more

This facility is an urgent care, and looks like they do physical therapy as well. My review will be short as my hand is wrapped as i type! After i cut my hand a good neighbor found this place that accepted my insurance coverage. She called, they said I could be in and out in an hour or so. Got there at about 4:45 pm, walked in, my mom started filling out paperwork and they took us back. The staff was exceptional - friendly, understanding, helpful and just plain ol' nice. can't beat that, especially in the urgent care setting (I have a pretty negative stereotype of "those places"). The doctor was great, the medical assistant was great and we were out of there about 6:15. I think it took longer than it could have from the banter -- dr. had wonderful beside manners. Oh, and they weren't crazy about the copay either - and by crazy I mean making me fork over the payment as i'm trying to hold one hand with the other to prevent the gaping hole from bleeding (sorry queasy ppl). Actually, didn't even pay copay so I'm sure that will get taken care of with my insurance eob. My point is that they don't seem too worried about the money but more about taking care of patients. Yes, i felt like a patient! read more

I found the service here OK and the facilities good, but I had hoped for a much more personal approach. Perhaps in this area I was made to expect too much after reading the website. Still, even though the staff was pretty businesslike - typical of most medical establishments nowadays - they were polite and respectful. Considering that there were not very many clients during my visit, my wait after reception was a bit lengthy - a little over an hour; however, this is better than one would expect of most medical/clinical establishments, including urgent care facilities. The length of the wait may also be due to the reason for my visit not being a pressing one, as people who had come in after me were attended to first; so I presume that a triage system is in place. After I was led into my examination room and the obligatory preparatory temp/blood pressure check was done, I waited for half an hour before the doctor came in to see me. The consultation / checkup itself went well and was not rushed, and the doctor took time to listen and discuss with me. read more

Concentra Urgent Care - Concentra Urgent Care, On Black Canyon Highway (Rt. 17) - Urgent Care Near Me - Phoenix, Arizona

This place was HORRIBLE. I WAS NEVER SEEN. The receptionist(black girl) acted as if she did not want to touch me( yes I am black too). I sat there well over an hour and watched the waiting room clear out twice! I got up to walk out and she called me to get my insurance card. I gave it to her and she put it on the counter and pushed it back even though my hand was out to recieve it. I walked out and went to a totally different Urgent Care. I will NEVER USE THEM OR RECOMMEND THEM. THEY DONT EVEN DESERVE 1 STAR!! read more

I would give 0 stars if I could! I work in healthcare(RN) and this place was horrible. Waited in a paper gown for an hour in a freezing room. No update on the wait. I looked out the door to ask for help, woman walked passed me with no response. Had to call the front desk to see what was going on. Once the doctor came in she stated she had to leave an injury patient to come see me like it was a burden to have to come see me. Was very unprofessional the whole exam and made me feel uncomfortable. After a total of 2 hours there for a work physical she stated I would not be cleared even though I'm in my 20s and healthy because I had blood in my urine from (TMI) menstruation which I told her was the reason. She claimed "i don't know if it's kidney stones or if you have kidney problems so I can't clear you". Completely ridiculous and will never go back. The only reason I stuck it out through all of that was for my job sending me there for a work physical which in the end was for nothing because she didn't clear me for an obscene reason. read more

Wait times are very long (I've never waited less than an hour) and there is no ability to make an appointment. The front desk staff don't seem to have everything figured out and I waited 3.5 hours to be told that they didn't have the kit required to complete a drug screen for my job (after they had told me they did have it). On a brighter note, the clinical staff have always been quite pleasant. read more

Staff was friendly but wait times are terrible, especially for urine drug testing when you really need to go.

2 hours WAIT for 20sec urine collection for urine drug test! Unbelievable and horrible!

If I could give this place 0 stars-- I would. I have been sitting here for 2 1/2 hours waiting for a drug screen. They quoted 1 1/2-2 hours, and when I went up there to ask how much longer I had she said 30-45 more minutes and started raising her voice at me. The girl at the front desk (working on Saturday 08/28) is AWFUL. Zero customer service skills. They should probably think about hiring someone who has a little more compassion for the people sitting here waiting for service. read more

I've been here one time before to get a drug screen and physical for my job. Had a long wait then, but I didn't really care that day. Yesterday, I came here for a drug screen and check up after a car accident. The girl at the desk told me to "give her a minute" to get me in the system and they'd get me in. Hour and a half later, I ask if she knows how much longer, as I have to pee but have to hold it for the drug test, plus headache, nausea, and not to mention covered in blood. Kinda want outta here. I was told they have a high number of "urgent injuries" so it's taking longer. Uhhhhhhh ?? I mean, I don't know what their definition of urgent is, but I didn't see anyone else with blood. Finally get seen and they told me I need to go to ER immediately (hey thanks for the wait!) for a ct scan. And they forgot to give me a tetanus shot. I just hope I don't have to come back to this place. It's too long of a wait. read more

I had to come here for work. The front desk people are not friendly. Not rude, just unfriendly. No hello. No how can I help you? No be right with you. Just a fill this out and handed me a clipboard, no pens. I sat for over an hour, and seemed everyone else did too. I did not notice anyone being called back. I had to come to Concentra work, but I'll never return to this location. read more

I got here for a drug test. The lady told me 30min when there was 2 people in the building and then it took an hour, at about the 45min mark they told me I was next, took another 25minutes to be next. I had to pee so bad the lady at the front desk told me to go to the bathroom but I'd have to wait again for my pee test. After already waiting for an hour To get my piss test done. You're a bitch go fuck yourself , where is your customer service !? None they are incompetent , hope you're never gunna be a nurse read more

Waited an hour for a tb shot. Got called up tb shot took less than five minutes. Very friendly though

My son needed a drug screen for EMT school he was treated with respect and was in and out very quickly, if you need a drug screen done with out being treated like a trash as LabCorp treats you come here they will get our business from now on. read more

This urgent care is dirty and staff are rude and unwelcoming. Came in for a drug screening for school and immediately noticed the uncleanliness of the facility. When performing the screening, the staff member was very rude, almost demanding. The restrooms were filthy, as if they hadn't been cleaned in weeks. I've never experienced that from ANY healthcare facility and was a bit disgusted. They didn't even have seat covers available. I will never return. read more

If I could give 0 stars I would. Seriously one of the slowest places I've ever been. There is hardly anyone in here and I've been waiting 3 hours to do a drug screen! People that came in after me are getting called! Worst urgent care I've ever seen. read more

Please don't go here. Disengaged staff, extremely long waits (mind you I was here for a SCHEDULED appt, not a walk in. It seems to be corporate medicine at its finest. Consider yourself warned read more

Called ahead of time to let them know when I would be there and why. I needed xray for my injury but I couldnt get it done because tech left 5 min before I got there. They had all my paperwork and knew why I was coming in, the tech left anyway. Doctor looked at injury and said nothing broken diagnosed without an xray. Went to see another doctor at a different facility and the first doctor was completely wrong. I would rate this in the negative if I could. read more

I would give them zero stars but you can't. The staff is so rude. No one apparently cares about customer service. When you get here they will tell you it's going to take hours to be seen to try to get you to leave. When you finally get taken back to the room you will also be there for ever since they are under staffed. It is so dirty in here trash all over the place. read more

Was the second person here when it opened and about 10 people who got here after me went before me. I waited for an hour to be seen.

Despite the fact that the staff and doctors are friendly and personable, the scheduling system is horrid. Whether you have an scheduled appointment or not, the wait time is well over 2.5 hours!!! If I didn't have to go there due to a work related injury, I wouldn't. read more

All employees here are extremely rude. Have had to come here a number of times for a simple task and it's still not done. I have had the most rough week so here I am sitting in my car crying due to rude employees here. I am only here to get work done through my company but I am going to bite the bullet and pay my own money to get what i need done anywhere else. read more

Omg! I didn't read the reviews until I got there and and waited 4 count them four hours to get out of there. And all I needed was a doctor's note! Next time I will read the reviews. The place is just awful. Terrible customer service and this one guy at the counter is the worst. I don't care if he is gay or not but he is very prejudicial and it is very apparent in his time and comments. Not professional at all. Disgusted. read more

I had physical therapy today. Then I had an appointment for a follow up visit right after my PT. I've been waiting for over an hour. My scheduled appointment was 2:45pm. I finished early with my physical therapy so I've been in this room at least since 2:15pm!!!! As I'm writing this review, I still haven't been seen by a doctor. Don't worry I'm not hungry or anything. read more

Worst fucking place ever. This place is a joke.u Bunch of fucking immigrants0l working there who have no experience working in the healthcare field. If you go in to have any work done you will be waiting over three hours. If you call on the phone you will be on hold for at least 40 minutes. Everything they do in there is down right slow as fuck. I swear its like a scene from zootopio where all the sloths are moving slow as fuck. They need to get more skilled, qualified workers in there. This place is an absolute fucking joke!!! read more

It's $200 just to be seen. Anything else like tests, shots, treatments costs extra - and it's a several hour wait. If you have an actual urgent emergency, don't bother going to this place. I asked them how much a vaccine would be and I was told to pay $200 and I'd have to discuss prices with the doctor. If they can't tell me the price for their services then I'm not gonna pay their $200 fee upfront. read more

Was told to be here for a drug screening mandated by work at noon. I get here at noon and they tell me I'm looking at a 45 minute wait. Receptionist seems very unfamiliar with her position. Very very frustrating experience. *** finally seen after over an hour wait. Nurse was nice but I hope I never have to come here again. read more

The care I have received so far for a major second degree burn has been fantastic. However, the wait time is ridiculous. I had an 11:30 appointment, arrived at 11 and didn't get called back until 1. I had to reschedule due to the fact that I would be late to work. If they had informed patients of the wait time, I wouldn't be so upset. I mean, I set an appointment for a reason. Seriously reconsidering my Urgent Care choice read more

This place is terrible. I came in at 7am for a drug screen/physical right when they opened and told me about a 2 hour wait but I could make an appointment for later in the day and it would be faster. So I come back for my appointment at 12:15 and guess what, a 2-2.5 hour wait. So I drove across town twice. My advice try a different location or just wait because they're going to make you wait either way. read more

One star for the nice ladies at the desk and the snacks... this place is terrible. I am typing this as I'm sitting in a cold room in a paper gown waiting to be seen by the doctor. My friend and I came in at 415p to get physicals and it is almost 7. This is absolutely ridiculous. There's no reason why it should take this long. If it was going to then they should have an end time for when they'll accept physicals. read more

I showed up here 2 days ago at 2pm and was turned away stating they were no longer taking walk-ins. They are open till 7pm. So I made an appointment fir Thursday at 10:15am at 11:30 I was still waiting in the lobby. Just ridiculous why bother having people make appointments for a time just say show up in the morning and we will get you out sometime before 7pm. I would never go here again, the only reason I am here cause my work sent me here and they are paying for Physical to be cleared to work. read more

If I could give a zero I would, the wait for this location is ridiculous my husband waited two hours for a drug screen for employment a piss test. I have never had to wait even an hour for a pee test to commence. My husband went up to the front desk asking how much longer it was gonna be. He got a response that an injury and prior drug screen was before him when everyone who was there during the time we were had already been discharged and left. Finally when my husband couldn't hold it anymore they finally took him back after he basically saying fuck this. Two hours to wait when they weren't even busy ridiculous. Something is going on here at this place for people who are waiting for drug screen because they took regular patients no problem very quickly. You don't make someone wait for two hours holding piss. I'm reporting to bbb or wherever regarding this because if there was any of a wait time it should of been advised at the beginning. Two hours unreal read more

I went in for a urine drug screen on Saturday. Got there early at 8:30. I was told they only have 1 medical assistant and 1 provider on Saturday so beware. Was told there would be a little wait because I have a couple of people ahead of me. An hour later I'm still sitting here with the couple people ahead of me. The place is a joke. They could care less about your time. Apparently there is no multitasking. It takes 2 seconds to pee in a cup for what I foresee being a 2 hour wait. Go to quest diagnostics or anywhere but here. read more

I know that appointments at any medical facility is merely there as a guide as to when you will be seen plus or minus an hour. However, I was only needing an injection for work and only had this specific day off, so I called for a 2 o'clock appointment. After an hour and a half, I was still not seen. I work in a medical setting and understand the frustrations from patients who are impatient. This just was not acceptable. I was nice and courteous and even set up an appointment. Definitely would NOT recommend if you didn't have to for work. read more

They are always very nice and warming. I notice how the front desk lady greeted everyone person that would come in. Always try to make sure to get back to everyone with whatever question they had. They where all very helpful. To be a Saturday it was pretty fast paced. read more

This is the worst place ever! I hate coming here and wouldn't except this is where my employer makes me go for initial visits. They leave you sitting in the lobby for over an hour before that walk you back. Then, you sit in another room by yourself for another hour. Meanwhile, it's obvious that they don't care about time because they will stand out in the main hall talking and chatting each other up. Urgent Care is HORRIBLE!! Avoid if you can and just go see your own physician. read more