I went in for Urgent Care as I was sick and could not attend military drill and was required to see a provider. The front desk nurse was very nice and checked me in, however when I went in to get my vitals and prior to seeing the provider, the nurse was very rude and condescending. She was irritated with the way I was answering some questions.(I was sick and kind of out of it) Even before that, when I asked if my sister could come back with me she looked annoyed. I made sure to let the provider know she was rude but it doesn't look like anything is being done since it seems common for nurses here to be rude like that. read more

I had an awful experience here from start to finish. I called ahead to ask if the waiting room was packed and didn't get a straight answer. I was told "we are always busy," so I made an appointment for a few hours later to avoid a long wait. When I arrived, there was no one in the waiting room. Check-in was frustrating and exhausting. The receptionist asked if the address they had for me was correct. I told her it wasn't and gave my correct address while handing over my ID. She printed the paperwork and asked me to confirm it, and it still had the wrong address. It felt like she was just going through the motions and not actually listening. The card reader also wasn't working, and I had to get up and sit back down three different times while they tried to run my payment. I came in because I could barely breathe. I was wheezing and short of breath, and repeatedly getting up was draining. The medical care felt dismissive. I told the staff I had already done breathing treatments and they weren't working. Their response was basically to do another breathing treatment and get an X-ray. I asked if that was it, and the doctor told me they weren't going to prescribe me any medication. I have severe asthma and was expecting at least steroids to help. The X-ray experience was the worst part. The technician was physically rough with me, pushing and twisting me, jamming my face into the chin holder and forcing my shoulders around instead of simply giving verbal instructions. I can follow directions. I've never been treated like that during an X-ray in my life. After the breathing treatment, I picked up the wrapper to see what medication they were giving me. The nurse snatched it out of my hand and slammed the door. Then suddenly everyone got very kind when they thought my lung had collapsed and told me to go to the ER. The contrast in how I was treated was hard to ignore. I would never recommend this urgent care to anyone. read more

I made an appointment for a physical for my son at this location. As recommended, we arrived ten minutes early to check in. From the moment I wheeled in my special needs, non-ambulatory child, I knew we were going to have issues. The woman at the front desk immediately told us that she didn't think they would be able to perform the physical. She went back to ask the NPs who were working, and they claimed they wouldn't be able to do the physical because the form asked for a "Physician's signature," and they had only NPs working that day. We said that he really just needed a physical, and the paperwork was immaterial. We asked if they could use their own form for a school physical. Again, they went back and forth about whether or not they could perform a simple physical. We kept going back and forth for about 30 minutes. It was about 20 minutes past our appointment time when they finally took payment. We then sat there for nearly another 30 minutes while they took back other patients who had arrived after us. One nurse even left and came back with a pizza while we waited. Finally, we asked to be refunded and left because it was clear that no one at this location wanted to see, or even acknowledge, our special needs son. TLDR: If you have a disability or a family member with a disability, DO NOT take them to this urgent care. They are not safe here. The medical staff is clearly ableist and uncaring. I am truly appalled that these people are medical professionals. read more

I made an appointment for a physical for my son at this location. As recommended, we arrived ten minutes early to check in. From the moment I wheeled in my special needs, non-ambulatory child, I knew we were going to have issues. The woman at the front desk immediately told us that she didn't think they would be able to perform the physical. She went back to ask the NPs who were working, and they claimed they wouldn't be able to do the physical because the form asked for a "Physician's signature," and they had only NPs working that day. We said that he really just needed a physical, and the paperwork was immaterial. We asked if they could use their own form for a school physical. Again, they went back and forth about whether or not they could perform a simple physical. We kept going back and forth for about 30 minutes. It was about 20 minutes past our appointment time when they finally took payment. We then sat there for nearly another 30 minutes while they took back other patients who had arrived after us. One nurse even left and came back with a pizza while we waited. Finally, we asked to be refunded and left because it was clear that no one at this location wanted to see, or even acknowledge, our special needs son. TLDR: If you have a disability or a family member with a disability, DO NOT take them to this urgent care. They are not safe here. The medical staff is clearly ableist and uncaring. I am truly appalled that these people are medical professionals. read more

two stars for the front desk, lady. The rest of them, unprofessional and dirty looking. Incredibly rude. This is the third time I've been there and each time it just gets worse. That'll be my last time as there are so many other urgent care places where you get treated better and the staff don't look like rag muffins. Sorry, but that's just the way it is. read more

My twin 11 year old boys saw Miranda Snyder NP today for cough/sore throat and we all left feeling seen & heard. The receptionist was kind and helpful, the medical assistant Kyle was thorough and accurate, and Miranda tackled both boys with care as if they were her own. I would highly recommend Miranda. read more

I would advise as a medical professional myself to beware of the 43rd Avenue and Bell Road urgent care. My son clearly put he could not take pills in his record and a pill prescription was prescribed. When he asked about liquid form he was told that prescription could not be put into liquid form which was not correct. This makes me question the providers ability to correctly prescribe medications and we would like this looked into. I knew it was possible but we googled it as well. He called the pharmacy and was told it was no problem but the Urgent Care would need to call a new prescription over to them. He called Urgent Care back and the office girl was dismissive and rude with her attitude over getting this prescription redone. (This was the same girl who first told him it wasn't possible to get it in liquid form. This was not her place to give him that answer as it was incorrect. She was practicing medicine and thats not okay.) She put us on hold several times for long periods of time. She then refused to talk with me, his mother, after explicit consent was given by my son. Verbal consent is okay when given over the phone which they should know this. She should also be informing us that calls are monitored and recorded and she did not. He wanted me to talk with them because I'm an RN and knew more about this. She continued to argue that she couldn't talk with me even though he had given consent several tines by this point. He then asked to speak with the provider because we weren't getting anywhere with her. She then said that the provider won't speak to him either if I'm there with him on the phone. This was out of line and not her responsibility. He then said we were going to go there because she was making this extremely difficult! She then lied and told the staff that he said we were going to go there and "make them give him the prescription" which was a totally false accusation. I would like the recorded calls for these interactions be reviewed. I see that there are responses to positive comments in the reviews but I don't see many responses to negative reviews and these are the ones that need to be addressed. read more

wonderful care! I went in due to an allergic reaction from bug bites and everyone was so kind. I had a vasovagal response from the injection they did and everyone immediately came in to help when my husband notified them I wasn't feeling well. they were very attentive and made it a very welcoming experience. read more

I will never go to this urgent care again. Nancy Dunn NP is the most abrasive, least compassionate medical professional I have ever had the displeasure of interacting with. I took my special needs son to this urgent care for a worsening cough. You'd think that he was the very first atypical patient she'd ever encountered for how little understanding and lack of care that she treated us both with. My son was in tears by the time we got in the car. Such an unnecessary and awful experience! I truly cannot wrap my head around what just occurred. I cannot understand how such a rude human being gets into healthcare. It seems so contradictory. Unbelievably disappointing and infuriating. On a positive note, the MA was incredibly kind and helpful. Thank you to her at least! read more

Went in today and got checked in with the assistance of hannah at the front desk she was the sweetest person I've ever been assisted by may god continue to bless her in every way. read more

We visited there with my mom having a sciatica pain, everyone was wonderful and professional. Our visit was quick and efficient. My mom was taken care of and she received really good care there. Two days after our visit, my mom received a follow up call to check up on her and see how she was doing. Thank you Paola, Sherrell and Shawna, thank you for helping my mom with her pain, thank you for carrying. read more

Folks were friendly, knowledgeable and efficien!! They were very detail oriented - I got blood work and X-rays in short order and an easy to follow recovery plan !!! Highly recommend! read more

On March 4th at 3:45pm I came in for my scheduled appointment which was at 4pm. I was receiving care because of a car accident I was victim to 3 days prior. Kim was the front desk lady and was incredibly rude and unprofessional. She initially tried to turn me away right when I walked in. There were 5 other parties waiting in the lobby who were walk ins. Kim told me to go sit down as there is a wait. At 4:06 I received a text that my reservation was going to be cancelled if I did not check in soon. Confused, I went up to Kim and asked why I received a text when I checked in with her 15 minutes prior. She attempted to argue that she was checking me in at that moment then she realized she "forgot" to press the check in button on the other monitor. Every other patient gets taken back and seen before me. When I am asked to pay, Kim attempted to charge me $150, when I asked why she said because a copay was not listed on my (dental) insurance card (I am under the assumption that information can be looked up under my patient ID number on my insurance card). I took back my ID card and dental insurance card, which is all under the same program, and handed Kim my full insurance card that has the copays listed (my copay is supposed to be only $50). I was not seen until every other patient (walk-in) was called back and I was the last patient in the waiting room. After I had been called back and complained to a nurse, I was informed that reservations take priority and that I shouldn't of been treated that way, though the nurse sounded unsurprised by my complaints about Kim. I believe there have been many issues with Kim in that office based on the other staffs reactions. While waiting in the waiting room, I observed Kim turn away a mother who was in need of a X-ray referral for her young son who possibly had a broken wrist. Kim informed the mother they did not have a tech to perform an X-ray in building and suggested the mother go to another one of their locations. The mother asked if Kim could call a specifically named location and Kim responded with "No, you can call them though, I have 5 more patients to check in". I am all around very displeased with my experience with Kim today. As someone who works in customer service and for the public I am hoping that this message does not go unheard and for there to be some sort of coaching or repercussions for her poor actions toward the people in vulnerable situations that she affected today. (I would like to add that my nurse and dr that treated me were super sweet, my only poor experience was with the front desk, Kim.) read more

I went in and told them I hadn't been able to sleep or eat in almost a week and had lost at least 15 ppounds and very bad anxiety and depression problem, and was hospitalized for mental health problems so they knew I had problems and when it became clear they wouldn't give a medication I was on for years and years, but havent got it prescribed in couple years because of reasons I'm not getting into,and treated me like I was just trying to get drugs, I had a panic attack and mental break down and thought it best to leave before I made a scene so I went to the front desk lady to get my discharge papers but was refused, then I tried to get a ride back home from my insurance and they lied and told the insurance company I never saw them until I walked back in there to confront them and they changed there mind real quick after speaking to the insurance people and then hung my phone up before I could confirm the ride and they kicked me out and said I'm no longer welcome back because I told them they didn't know how to treat a persons mental health problems and said other things I couldn't hear. this was around 6:30 ish on December 14th 2024. I don't remember the doctors name or anyone else's cause they didn't give me a discharge papers even tho they took my vitals, and talked to the nurse or whoever sees u before the doctor and I saw the doctor. The doctor was the worst and needs to be trained on what not to say to a person with mental health and how to recognize when a person is having mental health problem. not being able to sleep bareley for almost a week and not eating can do very bad things to someone with mental health problems and this was a huge trigger for me, so if anything happens to me, not saying it will but it will be that girl doctor and front desk lady's fault, but something tells me they could care less. Don't go here read more

Everyone was pleasant and professional from the front desk to the provider. I was treated with respect and my visit was quick and efficient. read more

This is an amazing urgent care!! Taren is absolutely awesome & so kind! The P.A is amazingly great& quick at giving stitches!

DO NOT GO HERE! They did not care what was going on with me. The doctor here was very rude and would no explain anything to me when I asked. She avoided every question I had. She was very very rude. No body cared what was going on. They did not care at all. I would recommend DO NOT GO HERE! I hope something changes it was terrible! read more

Worst care ever, not only the care, but there phones are off on purpose to not answer calls. Their waiting rooms are empty, but you cant select appointments because the make it that you cant from the office staff. I would highly recommend reporting them to the medical board every time you come and you get inappropriate care. This is the worst place for care do not come to this location go to any place else. read more

Banner Urgent Care - Empty waiting room but online says full. - Urgent Care Near Me - Phoenix, Arizona

Im only giving it 3 stars because my daughter had a great experience with the staff generally except one person. She preformed a TB test on her, came back positive, she had to pay to get X-rays done to make sure she didn't have any TB. My daughter is a teacher and has gotten TB test done regularly. After she got the negative X-rays back I told her to go see another place because her arm looked awful! The other urgent care told her they had stabbed her too deep and had done an inadequate job that's why she kept having side affects which she's never had with any other TB test done. The lady that did the hack job wasn't there again during her follow up so she couldn't get a name. IF YOU GO GET A TB TEST HERE DONT let the older nurse with glasses and blonde/orange hair do a rush job on you! The rest of the staff was very kind and did amazing read more

Thankful for appointment. I was able to get in & out with no issue. Very clean environment. Very efficient staff.

Had a 6pm appointment, had to rush home from work to make it on time. i was 2 minutes early and the door was locked. there was a note on the door the said "Due to the large volume of patients remaining to be seen, we have closed our clinic early for the safety of our team and care of the patients" the lights were off, and no one was inside i called 3 times and no answer. then i got an email that i missed my appointment. real nice whomever was running this location today. you could have given me a heads up instead of a 6pm appointment reminder. like the place, but whoever was in charge did not care about common courtesy!!! read more

Plain and simple scammers. My girlfriend and I went in, they charged my girlfriend for a service they did not provide. We reported this to them immediately, a investigation was complete and they claimed we were given the service. Contacted insurance and they lied to my girlfriends insurance to keep the charge. ABSOLUTE WORST GO ANYWHERE BUT BANNER. read more

The service when you get seen they always have something to say about why you are getting seen. The lady's in the front have no respect and will talk there nonsense about people's health. If things don't change I will be calling corporate or have something done. I don't know approve of these behaviors. If they aren't gonna do there jobs as women they do not need to work in the front with disrespect or discrimination. I AM VERY UPSET. read more

Banner needs to state on their website that they can NOT do X rays when making an appointment. Update their site or call to verify the appointment. Receptionist was just on their cell phone read more

Horrible service. I was told they were updating my pharmacy address and was asked multiple times where I wanted it sent. Not only did they not update the pharmacy but they also didn't send it to the correct pharmacy I asked. Then I called and asked for it to be changed, they never did then wasn't able to get my perception then I called again the next day explained my situation then she said sorry and it would be sent over in twenty minutes then never did. read more

The doctors here suck and don't care about you. The doctor told me adults never get strep throat and whatever i have would run its course. My bf lab strep came back positive. So instead of helping me they made me suffer for 2 weeks with a sore throat that could have been wiped out in days. read more

Ummmm not sure why it shows open online and door says open daily till 9 yet it's closed and no one on-site and it's 630

This place told my mom (senior) she had Covid, when she actually didn't. Stop scaring people. Either get an accurate test or just don't do it. read more

Horrible experience. Gave the front desk woman my ID and she lost it. Then has her manager come over and then they both call me a liar. I showed them my purse and they just shrugged their shoulders and I politely asked them to continue looking for it being as it is an important document and they just ignored me and said they would call security. Can't go to any other doctor without my ID. They showed me that they couldn't care less. Horrible. read more

The care for our 5 year old was adequate, but the 2 desk women's behaviors were inappropriate. They showed they did not care. I wrote to the CEO of Banner Urgent Care who phoned me. It is important that we address issues with administration. Know your insurance plan and call the number on the card right there in the office. Over-charging means that we will now wait for reimbursement of the overcharged $25 co-pay. They made us sit in the lobby for 3 hrs even tho we had an appointment. When we left with the crying child, the one woman had the audacity to smirk and shake her head. Again, administration needs to know when WORKERS act inappropriately. Get your insurance plan to include PCH urgent care who cares about kids. Adults--care is awesome at Nextcare on Thunderbird. I hope the administration's re-training can make a difference for Banner's reputation. read more

Went in for an ear infection. I was half expecting to be there for at least an hour but they were taking my vitals less than ten minutes after I walked in the door and the NP was in as soon as they had my vitals. By far the easiest, fastest urgent care visit I have ever had. The staff was so nice and the NP was amazing! I highly recommend this place if you wanted to be treated right! read more

Worst urgent care my throat is swollen to the point I can't speak and they would only give me 600 my ibruprfren. Just go straight to er. Never even sae a real doctor o ly nurse practicioners. Complete ripoff read more

Very professional very helpful gave me a lot of information the appointment and the walk-in was very quickly you get in and out the women are so nice so kind and I would recommend going there best urgent care I've ever been read more

I was seen there today. Everyone was awesome! It was quick and easy - Dr and nurse had wonderful bedside manners and were very caring. Even the girl at check-in was personable and sweet! I was impressed by them all. I definitely recommend and I will be returning the next time my family needs immediate care. Thanks to them all again for everything they did for me today!! read more

On July 1, 2016 I woke with a size able lump under my jaw. I had just been to the orthodontist for braces tightening & had previously been treated for infection in a tooth near the swelling. I explained the history showing results of salivary diagnostics, meds taken, and asked for an antibiotic because of the upcoming 4th of July holiday & inability to contact dentist. Dr. Peter Trethewey, PA-C stood 10 foot across the room from me, arms crossed against his chest, as he lectured me on how antibiotics are one of the deadliest drugs. He never approached me, never touched my swollen jaw, never looked into my mouth. He wrote me a prescription for nausea and wrote on my chart that I had rotten teeth. I kept the prescription so I would always remember the time, place, & person who let me down in my time of need. read more

I was treated disrespectfully by a lady at the front desk named Kim, her tone is very rude and she doesn't know how to talk to people that are sick, don't think she should be working in the medical field with an attitude like this. Don't not recommend coming here read more

I received really good care here today from the NP. I have never been into a Banner facility before and have heard some less than stellar things. I didn't feel rushed through the appointment. And I felt he took adequate time to understand my symptoms and really try to help me out. I would recommend others visit here based on the level of care I received today. read more

I scheduled on line and arrived early and they got me right in. I pulled up the form filled it out and was give 20 minutes to get there for check in. The front counter staff, the aide and doctor were all very helpful and friendly. I had an injury from doing yard work. They completely checked it out and treated with what I thought was appropriate. My wait time thru all of it was minimal even waiting on the X-ray did not take long. read more

Great Customer service here and they always help me out! The lady in front with glass- name starts with a K is so helpful! And then when I got to the back- Kyle took my vitals and really listened to my problem of what was going on with me. and the PA Patricia & PA Scott are amazing! They make me feel acknowledged which I appreciate a lot. Thank you guys so much read more

No one answers the phone here, just keeps ringing and then your call gets disconnected. Not shocking though since it is Banner...