Quick service that was priced below what I expected. Had my car towed to their shop at 4 pm and it…read morewas ready by noon the next day

Care for customers... got a service, I asked them to check the service because I had an issue. He…read morestart telling me about another customer, I told them Im not interested in other customers currently. He said well then I don't care about you. In America, that's un-Ethical business.

I needed an oil change and was out running errands so I simply googled "oil change near me". Well…read moreGoogle did not fail me when it directed me to Done Right Automotive, a family owned auto mechanic business. Even though they had many vehicles they were working on that day they took me as a walk in and promptly took my car for service. The customer service and car service was excellent and they quickly took care of my oil change in record time! Everyone was friendly, honest and professional, which is so refreshing in my experience with mechanics! I will definitely be returning for maintenance of my car. My only suggestion is consider offering WiFi for your lobby ;)

Very friendly and helpful service. They explained what the work was that they were going to do and…read morethey went over and above what they said. Grateful for an honest garage that we can count on to complete the work in the time they quoted.

I've brought my car to Dale multiple times and every time I'm met with excellent servic. Dale and…read morehis team are very helpful and kind and they always do a great job at explaining what needs done. I never feel like they're adding on unnecessary work like I've experienced at other places. They even bring me into the garage and show me what the issue is! The service is always completed quickly and with excellent communication.

Dale is a great man, honest and hardworking individual. I've been fortunate enough to have needed…read morehis services multiple times already throughout this year, and he has been able to provide excellent service everytime. I'm thankful for Mr.Friedman and his team for being able to get me back on the road safely and affordably it is a must have!!

Decided to try this place out yesterday (12/14/2016) since I am new to living in Cleveland and have…read morebeen in need of a local mechanic. I was approaching time for an oil change and saw they had a deal through December for a winter health check up (which included an oil and filter change), so I decided to give this place a try. The people on the phone were friendly and setting up an appointment was quick. The service itself was also fast and they let me know that my car was in good shape (except for my tires, which will need to be replaced soon). They even prepped an estimate to give to me at checkout (with no pressure - they just gave it to me and told me what it included and the kind of warranty the tires had with no urging me to make an appointment at the time). They even explained what measure they were using and explained it to me when I asked! Overall very happy!

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

It's hard to find an honest mechanic anymore and I trust these guys fully! Very professional,…read morequality work, couldn't ask for more! Treated me like family!

Bill at Oddball Motor Works helpful, knowledgeable and a pleasure to work with. Bill at Oddball…read moreMotor Works will be my go to guy(s) from now on.

Steven and Sam are solid folks to work with. I brought my Toyota 4Runner in for a lower steering…read moreshaft replacement. They were very professional about their competitive rates and allowed me to source my own parts. They got the job done quickly. I was a little skeptical at first when they approached me about other problems they noticed. But after driving around a bit more, I realized they were right! I can tell when someone's trying to gouge me for more cash. They're the rare mechanic bunch that are honest. I took the car in the next day, and they had everything squared away same day. Truck runs great now. Thank you Total Care.

It can be so nerve wracking getting any work done on your vehicle especially as a young woman but…read morethis place has by far been the best experience I've ever had. I got new brakes put on my car and they did a great job. The price was fair and I never felt like they were trying to scam me out of more money. I was nervous about taking my car here since the parking lot is always so full, I was worried it would take a long time to get my car back but they finished the job the same day. They were very professional and gave me an estimate before completing any work on my vehicle. This is my new go-to spot!

Fast, reliable service! Loaner car was provided. Repairs done within 4 hrs. We will always take our…read morevehicle here. Gave us peace of mind for a long road trip!

So in Cleveland if you have aluminum rims at some point you're going to start leaking and my…read moredaughter has a pretty good track record of not telling me when the check engine light's on or when the TPMS sensor is illuminated. I was able to fill her tires the other night as I got cold and a air loss is pretty much normal when the weather changes. When I started her car up this morning she lost 10 lb overnight which of course is not normal. While I was able to get her car from school and get it serviced I haven't had any Tire service done in this neck of the woods I normally go up to Painesville or mentor. My normal tire shop that I go to it's almost a guaranteed wait of half a day. However I wanted to roll the dice and try the first result that came up in my search and that was the shop. Most places are pretty darn busy nowadays but they tend to make room for folks that need help with flat repair. I called them and they got me right in and I was able to walk across the street to get a cup of coffee and a sandwich while I waited. Total time was about 45 minutes which wasn't bad at all and while I did not have any nails in my tire I did have bead leak due to corrosion in the aluminum. Sadly this is a reality of where we live however this shop was kind polite and got me in in very short notice. The total cost for the mountain balance grinding the bead and resealing it was $37 which is ridiculously cheap. Thank you so much for providing a great service at a great value.

Nice people to do business with. Did a great job on my truck and went the extra mile! Had to wait…read morea little longer than I expected, but it was worth it

I would recommend this service to anyone whom likes a fair deal and a great job done on your…read morevehicle. These guys know their stuff when it comes to repairing a vehicle. I have used them several times and the price has been terrific and the repair was actually a repair. Not something that occurred again within a couple of months. I will keep going back and I wish other service garages had not forgot how to do business.