I had been a long time customer with another company, both with my auto and home insurance. I was told it was prudent to shop around so I went to a local insurance company who set me up with a great deal with Concord. Now mind you my home been in since 1992 and have only made one maybe two small claims in all the years-nothing recent. Now all of a sudden right before renewal they send me a letter of non renewal due to a small section we were in the middle of repairing, peeled paint, which any intelligent person could see we were in the middle of painting ( before rain and winter came) and there is some moss on the garage. Again all of which was in the process of being repaired, or as with moss an easy remediation. But instead of "hey can you complete these tasks by such and such a date they are now saying they don't want to renew. Oh and never mind trying to talk to someone on the phone who has a clue. Nope they don't know anything and just tell you to go speak to your agent with whom you get the insurance through. What a grand waste of time. Now seeing all their deplorable reviews, they don't deserve to have my money from home and 3 cars!! Shame on CONCORD INSURANCE. read more

Totally unresponsive company. they force you to their online system which they fully admitted hasnt worked for weeks I spent an hour waiting for thier unhelp desk to respond and they never did even after leaving my phone number for a return call. I cancelled this policy before it went into effect DO NOT DO BUSINESS WITH COMPANY read more

Worst insurance company ever. We were customers since 1989, got a letter from president thanking us. We had all our insurance with them. Missed one car payment (my card was compromised and I was enrolled in the auto-pay program) and they cancelled us. There was zero discussion. The agent I worked with sent a letter dated and postmarked on the due date of the premium stating the premium wasn't paid. She couldn't call? Nope. That would be too much customer service. Their president and CEO Daniel L McCabe is doing a poor job and as a result he is at the helm of a crap company. Go anywhere else, you will thank me for it. Ed H read more

I was involved in a car accident with a Concord insured motorist. The other party was at fault. When I first called to file the claim with Concord, the agent handling my claim asked me for my account of the events and then told me that I was lying and that I was to blame instead of the other party. However, the accident report proved otherwise. Concord took 23 days to do the appraisal and now they are fighting the mechanic on repair costs. It has almost been 2 months and the repairs on my car have still not even started because Concord is refusing to pay the full estimate to the garage. I cannot work without a car and cannot afford to sink anymore $ into a rental car. Concord is also fighting me on reimbursement of loss wages, demanding that I give them a repair end date in order to collect loss wages. I cannot give them what I do not have, and I do not have a repair date because they won't pay the garage. This has been the worst experience I have ever had with an insurance company in my life. read more

Insurance companies should be measured by their service when you need them. We've owned my wife's car since 2010 and paid our premiums regularly and on time. When we tried to inform them when we sold the car in April, they did not return calls. When we did speak to them, we were told to cancel the car registration, which we did. When the renewal invoice came anyway, we called again and again our call was not returned. It turns out that there is a separate process to cancel the license plate which we were not told. We unnecessarily paid 5 months of insurance!! This experience is in contrast to another car we sold during the same COVID time that was insured with AMICA Insurance. AMICA is routinely rated the best so I was not surprised by their service follow-up calls and emails to make sure everything was completed on a timely basis. Well done AMICA. read more

New home owner. The idiots that sold me the house did not disclose plumbing issues. I had the plumber and the claims rep out at the same time. The plumbing was fixed and nothing further needed. I called Concord Insurance and cancelled my claim because it was way less than the deductible. They cancelled the claim and I get a letter three weeks later stating my insurance was canceled and reimbursed a check of 800.+. The letter stated reasons being "Underwriting reasons - does not meet underwriting requirements - Homeowner New Business. ??? No clarification. No details. Nothing. Shady shit. Fine. Someone wants my money out there and will give me better coverage. So fyi to any new homeowners (which we all have been somewhere in life) watch your ads with these guys. Not sure what it was, if it was I filed a claim too early owning my first time home, cancelling the claim, other reasons etc... Some greedy bloodsucking insurance must want my money out there!! My house was built in 1994. No other issues at all. Why and what kind of generalized bull sh#t is that excuse? Now I have to go chasing another agency because I am all set at this point. I COULD within my rights dispute this but, I'm all good. I'll give my money to someone else thank you. read more

Very disappointed. We have been clients of Concord for 20+ years. They did a drive by in November of 2016 and took some photos. They sent a letter in May of 2017 saying they had some concerns about our 150 year old barn. They waited 6 months after taking photos and stated they would be dropping us in 2 months unless they were satisfied with repairs. It rained for 2 months, making it difficult to make repairs, however, we proceeded. We also had a contractor inspect and write a report that the barn was structurally sound. Not good enough! We will be taking our rental property, 4 vehicles and business policies elsewhere. read more

Wow! Here I thought I was the only one that became a victim to the Concord Group's practices! I, too, was in an accident with one of their insured drivers that crossed a double yellow line and totaled my truck (yes, the teenager was on his cell phone when he hit me). That was November 15, 2018. It is now October 15, 2019 and Michelle Benger at TCG has refused to pay the medical claims. She did, however, notify Medicare on September 20, that a payment was made to me. I regard this as perjury at the least and down right fraud at the worst. Meanwhile Elliot Hospital has not been paid and I have been assessed for past due payments from Medicare and Elliot Hospital. The Concord Group is BAD NEWS!!! read more

Horrible service. Their insured was totally at fault without question and they had no issue leaving me without a car for 3 weeks. Every time im called they still had it under review. Lady I spoke with didjt seem to understand me being frustrated after 3 weeks of her doing nothing. Unprofessional and incompetent. read more

Very disappointed and disgusted. Concord Group did a walk around our property in June 2017. We were notified in January 2018 that we would not be renewed due some concerns regarding peeling paint, a clogged gutter on the back of a garage, and an outside oil tank. Obviously in the winter time, the homeowner does not have the opportunity to address paint and such. We made repairs that we were able to make, but Concord Group still decided not to renew. The insurance agent that I deal with always calls on the phone, so there is no paper trail. We have not had a mortgage for several years, yet Concord Group sent letters of cancellation to former mortgage holders. We have told the insurance agent that our mortgages were discharged several years! She cannot keep her records up to date, but they can send non-renewal letters to 600 people per month from summer evaluations? They did not even give people a chance to make repairs. A representative from the state of Maine Insurance Bureau read me the laws and told me that the elderly are being hit particularly hard by these insurance practices. Living on a fixed income and being infirm, the elderly cannot afford to pay for repairs or do them on their own. He also said that the insurance company costs and expenditures are going up and income is going down, so more of this is happening. People go for new insurance, instead of bring cases to the state for review. Our family had been claim free customers, multi-generational, since the 1950's and this is how the company treats long-term clients. They are not the company that they once were. read more

I have been with Concord group for over 21 years. That all came to an end on 6/1/18. When the agent Clark Assotiates for Concord. Did an unannounced visit to my property when no one was home, opened my locked gate, trespassed into my back yard, even went as far as walking up onto my deck. Waited a month before policy was do to renew and Concord then sent me a cancellation notice for a trampoline being on the property. Unannounced inspection done in September 2017 notice comes April 2018. Very rude people. Made a few calls and now have the same coverage I had with Concord and saving 500 a year. Oh and my daughter gets to keep her trampoline. Do not recommend this company to anyone. They do not know what customer service is or how to treat their long term customers. read more

Worst. Ever. short staffed, non-responsive, their appraiser sent a repair estimate which was 1/3 of what two auto body shops quoted me after my parked car was hit by a neighbor backing out of his driveway. I made the mistake of going with a lower cost insurance option and it won't happen again. They do not offer the convenient options that larger carriers offer and based on my experience, they obviously don't have the manpower they need to assist customers and grow. I won't renew my policy with them. I've learned a lesson. I may pay more for a bigger, better insurance company but I am pretty sure I will get better customer service and convenience. I wouldn't recommend them to insure anything. read more

Awful customer service! Trying to get an answer the woman I believe her name was Cathy began to raise her voice and had little patience and knowledge on what I needed her to do. read more

These people are disingenuous. Like the previous writer said - if you have an issue they will fight you to the end. In my case I had a fire in my chimney (I was there and witnessed it). I had 2 chimney cleaners/inspectors tell me that my chimney was cracked (because of the fire). They hired their own "specialist" (who was only an engineer that had no ability to look all the way down the chimney) to support their finding that there was no "crack" but because there was soot in the chimney they dropped me! They claimed that my chimney inspection noted that I had soot and that they sent me a letter stating that I had to prove the soot was removed (a letter I never received). Next thing I know I get a letter stating they dropped me! Steer far and clear - they are awful and unprofessional to deal with! Next stop BBB... read more

Relatively inexpensive, but for a reason: The second there is a whiff of trouble, they will drop you so fast it will make your head spin. They are not on your side. read more

dont buy insurance from them!!!!! they get you to sign with a low price and take a deposit.. then they send their very picky inspector outand drop you because of a fabricated list of things that need repair. because you have been dropped it is harder to get new coverage and more expensive. be very weary of this company read more

I was rear ended by one of their clients at night. I call them the next morning, start the claim through their third party service, which acts merely as a message deliverer. a couple days go by with no action. third day I call, leave voicemails, by the end of the day, still no response. day four, I send an email and mid day I call again. finally get a hold of the person handling my case. prior to me getting a rental approved I need to sign and send back a paper. which I do, the rental company is over an hour from my work and closes 90 minutes from when I get out. I get down in the nic of time to find out it wasn't approved in the system and is now after hours. back on the phone with the third party. they tell me to expect a call within 20 minutes. 43 minutes later I get a call saying there's nothing they can do. maybe by the end if day five I won't have to make my children get up over an hour earlier and ride around an extra 4 hours a day using almost a full tank of gas a day plus the extra almost four hours and half a tank wasted afternoon of day four thinking I'd be able to get somewhat back to a normal routine for my family. I don't know how they are on the day to day but when it comes to when it really matters, I wouldn't recommend them read more

Consumer Beware! I was hit from behind during a minor motor vehicle accident and The Concord Group refuses to waive my deductible. I have damage to the passenger side rear bumper and rear wheel from when another car struck me from behind. The Concord Group claims I am more than 50% at fault for getting struck from behind in a motor vehicle accident. My insurance agent, when reviewing the same information from the same accident, cannot understand how The Concord Group can claim I am at fault for getting hit in the rear bumper. My insurance agent has written a letter stating that I am not at fault for getting rear ended in a collision. Clearly this is fraudulent behavior by The Concord Group and they just do not want to pay out the deductible. I will be dropping my home and auto policies with this company immediately and have already started the process of appealing their fraudulent claim. read more

if you want an insurance company who really cares about you look elsewhere. we started carrying Concord Group in 1981 we carried it through till 1999. in the 19 years that we had this insurance we only made one claim from the ice storm of 1998. This claim was for $500 and it was to cover the food that we had lost in our chest freezers. As a low-income family it was vital to have that food to survive the winter. the following summer our premium had come due and we needed one more day to get the money to them. we were allowed six days past the due date but apparently 7 was unacceptable. frustrated we drove down there to speak with somebody face to face and to give them our money. not only did they refuse to take our money but they refused to reinstate our policy. after 19 years it was risky to reinstate our policy as we had never made a claim and it was a matter of time until something happened and we would make a large claim. they were more concerned about their bottom line then they were about the fact that we had given them thousands upon thousands of dollars and asked for nothing in return. it is now 2018 and we still have not made any claims on our homeowner's insurance though I now use another company. again I say to you if you want somebody who really cares about you look elsewhere, these people are greedy unsympathetic and don't care about loyalty read more