I went to Concourse Optometry on Wed. July 23rd for my eye exam; that process with Dr. Chen went fine. I needed a new prescription, so Mike at the front desk ordered the lenses. Dr. Chen and Mike agreed that I could have the new lenses mounted in an old frame that I would provide to them (and I did so the next day). I was told that my new glasses would be ready in three weeks, which seems long to me, but what do I know. Fast forward two weeks, no glasses, but my need for them had become more urgent because my current glasses were falling apart (superglue to the rescue). I called their office to check on the status of my new glasses. Mike said that he had no information but would check with the lab about expediting them and he'd call me back. He acknowledged that I needed the new glasses ASAP since my existing glasses were falling apart. I never received a call back. One week more, still no glasses, and no word from Mike. I called again, and now Mike says that he thinks the lab mailed out the new glasses, but he would check with the lab and call me back. He didn't explain why the lab would have put the glasses in the mail (rather than express delivery) if they were urgently needed. He did say that Dr. Chen was out of town, and that she usually picks up glasses from the lab herself. I guess it's just too bad for me that she's out of town when I need my glasses. Apparently, no one else knows where the secret lab is located to go pick up the glasses. Oh, and Mike never called me back. Today, I called again (four weeks since my exam). Mike says still no glasses and he hasn't heard back from the lab. According to Mike, he's done everything he could (except calling me back, I noted). At this point, I told him to cancel the transaction and get me my frames back so I can go somewhere else to get the lenses made. I see some other supposed reviews where the staff (i.e., Mike) have been helpful, in constant contact, glasses within one week, etc. I can't speak to the veracity of these earlier reviews, but they certainly do not coincide with my frustrating experience dealing with Concourse Optometry, and I would never recommend them. UPDATE: The day after I canceled the transaction and asked for my frames back, Mike gave them to me. They were clearly untouched by the lab (they still have the old lenses glued in) so apparently no work was done on my glasses for four weeks. What a waste of time. No telling how long I'd still be waiting if I didn't cancel the transaction. But thanks for the speedy turnaround getting my frames back to me. read more

As a current patient, I had a scheduled appointment with Dr. Chen but went to another office just last week to get a pair of frames repaired after the lens popped out. They didn't have the sanitizing procedures in place that Dr. Chen has so I felt very comfortable at Dr. Chen's office. I'm glad to see that they are making the welfare of the staff and patients a priority. To say that they are taking every precaution is an understatement! Being that their office is small they make sure that the appointments are spaced well enough apart so the the patients have plenty of time while they are there. They will sent you a secure link to fill out the required forms prior to your visit to make the most of your time during your appointment. Masks are required, sanitizing is done immediately before, during and after your visit, taking care to wipe down EVERYTHING! The staff is pleasant and very attentive. They listen to you, take time to review your needs and explain your benefits coverage. I will continue to be a patient. Thank you Dr. Chen and Staff! read more

I can't say enough good things about this optometry office. From the moment I walked in, I was greeted by a friendly, professional staff who made the entire experience smooth and stress-free. The office is clean, modern, and very well organized. Dr. Chen took the time to really listen to my concerns, explained everything clearly, and never made me feel rushed. The exam was thorough, and I truly felt like my eye health was a priority rather than just another appointment on the schedule. I appreciated how knowledgeable and patient they were when answering my questions. The staff was also incredibly helpful when it came to choosing frames and explaining insurance and pricing--no pressure, just honest recommendations and genuine care. I left feeling confident that I received excellent care and advice. If you're looking for an optometrist who is professional, kind, and truly caring, I highly recommend this practice. I'm so glad I found them and will definitely be coming back! read more

I've been a patient at Concourse Optometry for the past few years and every visit has been a wonderful experience. They treat me for dry eyes and always stay on top of the latest treatments, including the RF treatment I recently had which went really well. Dr. Brodsky is exceptionally knowledgeable and she takes the time to explain everything thoroughly, which makes me feel confident in my care. I would highly recommend her to anyone in need of an expert in dry eyes. The office itself is pristine and welcoming, creating a comfortable environment from the moment you step inside. Scheduling appointments is always an easy and I've never had any issues getting the times I need. The entire staff is friendly and professional, making every visit enjoyable. If you're looking for top-tier eye care with innovative treatments and a team that truly cares, take a look at look at Concourse Optometry. I'm always impressed by how well they take care of me! read more

I recently visited Concourse Optometry and had an exceptional experience. From the moment I walked in, I was impressed by the clean, organized, and bright environment of the office. The employees were not only thorough in their duties but also incredibly pleasant, making the whole process smooth and comfortable. Dr. Julie Chen was delightful and demonstrated remarkable expertise in the field. They took the time to explain each step of the examination and ensured that all my questions were answered. Their friendly demeanor and professionalism made the appointment a truly positive experience. Overall, I highly recommend Concourse Optometry to anyone in need of eye care. The combination of a welcoming staff, a pristine office, and an outstanding optometrist makes this practice a top choice for anyone looking for quality eye care. read more

If you live in Orange County, Concourse Optometry is the place to go. Their customer service is truly on another level. From the moment you walk through the door, you're welcomed with a warm smile and made to feel like a valued patient. Everyone on the team is friendly, professional, and genuinely cares about your experience. The doctor who performed my eye exam was incredibly knowledgeable and took the time to understand my concerns. She recommended exactly what I needed, and it honestly felt like she knew how to solve my vision problems right away. I left feeling confident that I was in the best hands. I highly recommend Concourse Optometry to anyone looking for exceptional eye care. read more

Absolutely, fantastic patient care. I had a comprehensive eye exam earlier this month. I was experiencing problems after cataract surgery performed by Kaiser. Dr. Chen advised me that I would need specialty lens not available from her at this time. She said that she would research this and get back to me in a few days. She called back and said that she was taking an accreditation class that would let her prescribe a prescription that would help me with my situation. Wow! I certainly appreciate the "extra" effort. Thanks, Bill. read more

Dr Chen and her staff are the best!!! I have a complicated prescription and she has gone above and beyond to get my prescriptions filled and to provide me the best vision possible. As someone who has been wearing contacts or glasses for more than 50 years, I have been to many optometrists... and yet, she is the first optometrist to get my vision to 20/20. I am beyond thrilled and would recommend Concourse Optometry to anyone. Thank you Dr Chen! read more

I am new to Concourse optometry, following an outstanding recommendation, and my highest expectations were exceeded! The staff is warm, friendly, and highly efficient. The customer experience is the best I've ever had. Dr. Chen is an exceptional doctor, as well as being absolutely delightful! I will continue to recommend Dr. Chen and her staff to anyone looking for the best possible optometry experience. read more

I have been going to Concourse Optometry for the last couple of years. Last year Dr. Chen saw something when my eyes were dilated and she asked me to go to an ophthalmologist for further investigation. Turns out there was need for concern. This year I went back to Dr. Chen at her beautiful new location off Michelson and purchased a new pair of glasses. So glad I did. read more

Dr.Chen is the best eye doctor I ever had. She actually cares about you and spend enough time with you. Highly recommended! She is very knowledgeable and she is well known doctor. She will never pressure you to buy glasses or frames after your eye exam she is very classy. I drive all the way from Santa Monica to see her because the experience totally worth it. read more

Dr. Julie Chen is an outstanding optometrist who combines deep expertise with genuine care for patients. The office staff are friendly and professional, creating a welcoming environment. Dr. Chen listens attentively, explains procedures clearly, and ensures every patient feels supported. I highly recommend Dr. Chen and their team for excellent eye care. read more

Dr Julie Chen is very good and thorough. My last visit/check up (Sept 2022) with her--she found something that needs me to see with a specialist doctor. Appreciate her recommendation/email ( I am working with my primary doctor as of this time). The entire staff was very helpful and patience with me looking for the new eyeglasses that I want. read more

Dr. Chen and Dr. Brodsky are two of the best optometrists in all of Orange County. The exams are thorough and utilize the latest technology. They are both well equipped to diagnose and treat difficult eye conditions. The entire Concourse staff is polite and comforting. I will be bringing my entire family to Concourse for yearly exams. read more

I've been coming here for seven years now because Dr. Chen and her staff are amazing! Dr. Chen is extremely knowledgeable, patient and kind (difficult traits to find in a doctor, in my experience). Her staff is the same way, they always make you feel welcome and never rushed. If you're looking for an optometrist, look no further. read more

I absolutely love Dr. Julie Chen and all of the staff at Concourse Optometry. everyone is very helpful and thorough, as well as extremely professional. They never push you to spend money on something you don't need, instead, they just share the option and the decision is all yours. I definitely recommend them to everyone I know. read more

Dr. Julie Chen is amazing, it was my first visit and she and her staff put me at ease. She then did something I haven't experienced in many years. She sat down and really talked with me. Sounds simple but too often our questions aren't answered and information isn't provided. I am very happy to recommend Dr. Chen to everyone. read more

Dr. Julie Chen is fantastic. She is professional and super thorough but also takes her time and is friendly. I first discovered her when I had a vessel burst in my eye a few years ago and my previous optometrist was no longer in service; they attended me right away and set my mind at ease. I wouldn't go to anyone else now. read more

The entire staff was wonderful! They were COVID compliant. They wiped everything down in front of me which put me at ease knowing everything was freshly sanitized. They were professional, polite and personable. They helped me pick out my glasses and gave their input on the fit and look which was very much appreciated!! read more