Here's a polished review you could post: Britney provided outstanding customer service from start to finish. She was attentive to my needs, helped me with both my glasses and contact lenses, and even adjusted an older pair of glasses so I'd have them ready to wear for tennis. She was friendly, approachable, and genuinely took the time to make sure I was completely happy before I left. Her professionalism and attention to detail made for a great experience. I highly recommend working with Britney! read more

We recently visited Dr. Puja for our eye exams, and the experience was absolutely wonderful! Dr. Puja was incredibly kind, patient, and thorough with both me and my kids. She took the time to explain everything clearly and made my children feel comfortable and at ease during their appointments. The office was welcoming, professional, and very family-friendly. It's not always easy finding a doctor who is so great with both adults and children, but Dr. Puja exceeded our expectations. We truly appreciate the excellent care we received and highly recommend Dr. Puja to anyone looking for an outstanding eye doctor! And also the staff is very helpful and don't want to forget to mention Brian who is amazing explaining all the processes and giving his expert advice and very friendly. read more

The right arm of my glasses came off while I was driving this afternoon. Pearle Vision was nearby. I walk-in and Brittany greeted me with a smile. Showed her my glasses and she glued the arm on the spot. Charged me nothing. I returned to life in less than 5 minutes. Brittany has an amazing attitude and naturally understand's the urgency of a walk-in customer. GREAR JOB, BH! read more

I've purchased glasses from this Pearle Vision location before, and after today's routine eye exam, I'm happy to report that the team at this location maintains excellent service year over year. My overall visit was great, and Amayrani (Amy) stood out in particular. She was friendly, knowledgeable, and very helpful without being pushy. I appreciate her ability to help me find frames that flatter my face shape and how clearly she explained the differences between lens options, tints, coatings, and related technology. I'm the kind of buyer who wants to get granular with the details of what I'm spending my money on; Amy delivers on that front. She also made it easy to understand how my EyeMed insurance applied to different frame and lens combinations. I think it is worth mentioning that she answered many of my technical coverage questions in Spanish. This part of my visit felt very straightforward. Overall, this location has a strong team and I think Amy's expertise adds a nice sparkle to the customer experience. I'll gladly keep coming back. read more

I stopped by because my newly purchased sunglasses kept sliding down and never felt secure. This shop is one I've passed by many times, so I decided to walk in and ask if they could take a look. Brian helped me and was extremely kind and professional. He paused what he was doing, had me try them on several times, clearly explained what the issue was, and carefully adjusted both the nose pads and the temple arms. The fit is much better now and feels stable. On top of that, he did everything free of charge. The service was friendly from start to finish, and the store was very clean and well kept. I really appreciate the help and would definitely come back again. read more

Located in the same shopping center as a Target, Dr Parekh was very friendly and nice. What I felt like was lacking as a first time patient was the staff in general introducing themselves and welcoming me as a patient to Pearle Vision. As someone who has worked in hospitality for years, these are service basics folks. I have no idea the name of the lady at the front who I actually talked to that checked me in and did all of the initial scans. The pace of service was SO quick here which I appreciated since I was there on my lunch break, but felt very uncomfortably transactional. At the very end, I also just asked for copies of my prescription rather than ordering my contacts at this office, and from my past experience, the office sends an email to the patient with prescription and itemized receipt of services performed or at least will offer if I want something printed or emailed. Not just a credit card receipt and printed copies of my prescription. Regardless as I asked for a copy of my prescription, you could see the despair on the front desk lady's face and then they were trying so desperately to match the yearly supply of contact lens pricing to Costco by even trying to throw in free shipping and additional boxes that they even called me just after I had hopped in my car and was already on the road. I'm sorry but that's a major turnoff in many ways and comes across as desperate. While I appreciated the offer of trying to price match Costco pricing and incentivize with the manufacturer's rebate, this wasn't my first rodeo, and I can definitely say no optometrist's office has been able to match Costco's contact lens pricing for a year supply. The exam with the doctor itself was professional and fine, but I was not a fan of the experience as a whole which just felt like they wanted to get my money and get me out the door. read more

Always great service. Good selection of glasses and contacts. I have been going here for eye exam, glasses, and contacts for almost 5 years. My BIL lost his glasses while visiting and they were able to turn around a pair for him within a day. read more

Environment is so clean and welcoming! The whole team is so nice but Amayrani and Brian helped me the most. They allowed me to pay a deposit on my glasses and pay the rest when I picked them up. The doctors are so nice too! I highly recommend! read more

Amy. She is absolutely the best. What a wonderful team. They make it happen in Irvine.

Pearle vision is amazing and I genuinely mean that. I needed to get my frames before my trip and Brian was extremely helpful. I went for an eye exam, picked my frames and got it the next day. Even sooner than I expected. I would definitely recommend. read more

Amazing service . Kids like doctors who work here. Price is affordable no matter you have insurance or not. My elder one had examination in Costco . By comparing , I choose this branch after that. read more

Pearle Vision - irvine eye exam。 professional, good organization. - Optometrists Near Me - Irvine, California

Brittany helped me today, and it was very easy and smooth. I would come back next time.

Do not recommend if you need your glasses in less than two years time. I wanted to get prescription sunglasses and they forgot to notify me when they had them complete and returned, I had to keep calling them to confirm if they had it yet. 6 months later I finally get to go in to try them on. They are incorrectly made as the focal point is off and they say they need to send them back in to fix it. Months pass and no update. I call to try to get updates and I keep being told a manager needs to call me back (which doesn't happen). I get fed up and find time to go in, they say the lab they use has been backed up (for months!?) and that they will call me with an update. Sounds like they forgot to send it in. Months pass and no update. I call again and ask for an update on my sunglasses. I get told a manager has to call me the next day and of course no call comes and still hasn't. I went in for my sunglasses winter of 2024. It is now April 2026 and I don't have my prescription sunglasses. Even worse is my prescription has changed, so if I ever get the sunglasses I paid for, I won't even be able to use them because the prescription is now wrong. Pearle Vision has quite literally robbed me of hundreds of dollars as I still have no product and if they even get it to me, it's an unusable product because of their incompetence. read more

Brittany was a major help with ensuring that my eyeglass experience was optimized for me. I didn't really know how best to find the information I needed, but she walked me through it step-by-step over the course of months (conflicting work schedules and household responsibilities). I picked up my new glasses today and am very pleased with the results. She really helped to provide excellent customer service and I want to recognize her efforts. read more

Came in about a week ago to find glasses using my insurance, and they arrived within a week. I got a call as soon as they were ready for pickup. Brian helped resize them and answered all of my questions. Overall, great service and a quick turnaround! read more

First experience was roughly two years ago. They gave me defective glasses with a nose piece of rubber hanging out of the frame. When I returned it for repair / exchange they said there was nothing they could do. This was literally within the month when I physically had a chance to return them. Fast forward to today, I just wanted a copy of my prescription that I previously paid for but they claimed they have a new optimistrist and lost all access to the previous prescriptions done. Absolutely crazy. read more

Everyone here is very friendly and helpful! Brittany helped me select the best lenses for my budget and was incredibly attentive.

Once again PEARLE VISION irvine is FANTASTIC! Brian Estrada you sir are I stud! Came in with a nosepad issue from some glasses. I bought there. He fixed them in no time at all and sent me on my way! THANK YOU SIR! read more

I have been coming here for years now and every time I have the most wonderful experience. I am extremely picky when it comes to picking out frames and the employees are always super helpful. They never once make me feel guilty for trying on 20 pairs before making a decision. Judy was so lovely and even called over the other girls to give me an opinion when I was having a hard time making a choice. Daniel had also helped me a while back and picked out the frames I had been wearing for the past couple years. I don't think I'll stop coming here. I drive all the way from the IE purely because I love the team and they always make me feel important. read more

We've been customers for years, and Brian consistently provides outstanding service every time. He's always professional, helpful, and makes sure we have a great experience. His dedication to customer service is the reason we keep coming back. Highly recommend! read more

Great experience at Pearle Vision today! Dr. Alex made the exam quick and easy, and Daniel helped me find glasses I actually loved in record time. Usually it takes me forever to pick a pair, but he nailed it right away. Super friendly and efficient service! read more

The eye appointment was very quick and easy, and employee Brian was extraordinarily helpful, knowledgeable, and super professional. Id highly recommend coming here. read more

I had a great experience at Pearle Vision. Dr. Parekh is extremely thorough, and I felt confident that my prescription was accurate and that my eyes were healthy after I left. The staff is equally thorough and helpful. Brian helped me find a new frame that would hold the lenses from the old frames that I had broken. That is a perfect solution until the new lenses arrive. He also told me about the discounts and incentives that made it possible for me to get a separate pair of prescription sunglasses. I recommend Pearle Vision Irvine very highly. read more

We started coming to this Pearle Vision location two years ago. Since the first visit, Brian has been our optician. He made my daughter's experience of eye exams and choosing glasses, such a pleasant experience. Brian's enthusiasm in helping his patients are so evident in his service. We appreciate his sense of humor, his effort to connect with us, all while providing great service as an optician. Today was my first experience as a Pearle Vision patient, and again, Brian went above and beyond to make my experience a great one. Dr. Puja Parekh, the optometrist at this location is also very detail oriented. She doesn't just measure prescription, but look at my overall eye health at present and for the future. Her attention to detail is greatly appreciated. Thank you Brian and Dr. Parekh! read more

Always a great experience here. Wide selection of frames and updated equipment for exams. The employees are always very helpful and friendly. read more

I realize that prices have gone up. We all are dealing with costs that keep going up and up. Today, I went to Pearle Vision and had my eyes checked. The doctor was excellent. She improved my prescription. She was caring, considerate and explained everything perfectly well. Too bad she has no say on the prices of her glasses. Then I met my assistant. He was set to help me pick out my frames and guide me through their multiple choices of lenses. It was all going so well. They helped me find the lenses that matched my budget. Everyone was kind and attentive. Now, I will wait for my glasses and finish this review. read more

I have frequented this location for 3 years now. Doctor and her team are amazing ! In fact, they are so amazing with the care they provide for me that I drive 4.5 hours for my appointment, since I've moved to Central CA. The service, attention, and care is platinum that the drive means nothing and they will continue to receive my business. Of the team, Brian is my dude. The girls are all amazing, but Brian knows what I like and he gives me the best service. He knows what new pair I must get into year over year and will update me. This location is prime. If you're looking for an Optometrist and a team of excellence, Pearle Vision Irvine Barranca is the location for you. I promise you, you will not be disappointed, even with their selection of glasses. Thank you Doctor, Brian, and Ladies for taking care of my lookers !! read more

Brian holds the store together in a cohesive and inclusive, laid back yet comfortable and professional environment. I can't say enough about the customer service and also how much care was put into getting me to see better. much aloha guys keep it up Brian! read more

Great selection of glasses for men, women and kids. I went here to get contacts, because of my type of vision it was difficult to find a specific one that I could see up close and distant. They were very patient and accommodating. My family now comes here as well. read more

Went to another spot for my eye exam then saw Pearle Vision had some EyeMed deals listed on the portal. Such a cute and modern store! They offer many options for each price point. Great service by Brian! He helped me find and order my new frames. Ran into an issue later and the team was very transparent and apologetic. I appreciated how they shared the issue, timeline to correct, and steps to expedite the process. When I was notified of my glasses being available for pickup, the team again acknowledged and apologized for the hassle, as well as in person. Very sincere- loved the honesty, transparency and accountability! Upon pickup, Alyssa assisted me. She was very bubbly and helpful, was a great experience! Will come back again to use my insurance benefits next year! read more

Sally helped me pick a perfect set of frames and she got my measurements done so efficiently. read more

Pearle Vision - Modeling the new frames. - Optometrists Near Me - Irvine, California

I didn't need new glasses, I just need a glass case. Komi was kind and quick to help. I am thankful I stopped at Pearl Vision.

Exam is prompt and efficient but what I love is that Brian remembers patients and families and we always receive a heartfelt welcome.

Dr.Parekh has exceptional bedside manner. She is thorough, professional, experienced, detail-orientated.

Wonderful customer service from the staff, especially from Brian the manager. He is so knowledgeable,pleasant and very accommodating. I would recommend him to anyone. read more

Unfortunately, the service and follow up has not been the same as my previous experience. Very disappointing.

I stopped in, no appointment , needing my eyeglasses tightened and cleaned . Not only did I get all of that and free ultrasonic cleaning , but it took less than 10 minutes total. Easily the best customer service experience I've had anywhere in 2025. Great job and thank you. Komi Bill read more

Sally was fantastic and service was friendly and efficient. This has become my go to place for eye exams and glasses.

The exam great, but when it comes to the service there's a little bit to be desired. When it came time for them to put the lenses my existing frames it all went well until he asked to clean them and broke my frame at the bridge of the nose and then informed me that he isn't responsible and that I needed to pay for a new frame. Needless to say, I don't think that I'll be going back there. read more

On my first appointment, I waited for over 40 minutes and still had not been seen. I was the only one waiting and finally had to leave without being seen. read more