My boyfriend and I had a decent experience this hotel, but there were a few things that could…read moredefinitely have been improved for the price. For example, the shuttle service (provided to the Tau beach club and the sister property Grand Velas) was a little confusing. Through no fault of their own, the cartel gang war caused the shuttle to be only partially operational during those days, but I don't think that we (as guests) were adequately briefed on evolving security. Unlike most other large properties where there are different types of cousines, there was just the main restaurant that (while we were they) served a la carte for breakfast and lunch and a buffet for dinner. Food was good but per usual with an all-inclusive you're better off going off property. Place itself is beautiful and service was nice albeit a little slow. We stayed for four nights in total and would probably consider staying again.

Spent five nights at Casa Velas with friends and was very impressed by the level of service. This…read moreplace likely caters to an older crowd, as it is known for being an oasis of relaxation. It is adults-only and has a chill vibe. Since it's not a big hotel, you won't have to wake up extra early to secure a spot at the beach. Casa Velas is all-inclusive, but none of the meals are buffets, which makes for a more upscale experience with higher-quality food. Many of the guests were repeat visitors, with some staying for two weeks or more. The hotel itself is beautiful, but for me, the biggest draw was the attentiveness of the staff. Everyone we encountered went above and beyond to ensure that every detail was taken care of. They paid attention to our preferences and personalized our experience in remarkable ways. They suggested menu items and were quick to bring whatever we requested. At dinner, Rodolfo stood out with his flawless service and impressive talent for making the boozy flambéed coffee. His menu suggestions were spot-on as well! At the beach, Carlos was a tireless worker who anticipated our every need. After the first day, he had everything set up and ready to go, knew all of our preferences, and continually went above and beyond. Erick and the entire team at Tao Beach Club were also fantastic. On our last night, they decorated our table with a beautiful flower arrangement and surprised us with a dessert plate thanking us for visiting. Ávalos and the breakfast staff were wonderful--some of the kindest and most hardworking people you could imagine. We spent a lot of time at the pool, where Juan, Ramón, and Ulises took excellent care of us. I also used the gym and found it well-equipped. On one occasion, it had already closed for the day (after 5 PM), but they graciously opened it for me. The spa was great! I had a 50-minute Harmony massage with Lourdes, who was not only an amazing masseuse but also incredibly sweet and attentive. Our room was meticulously cleaned every day and we found little souvenirs every night which were so appreciated. At Casa Velas, you will be pampered to the extreme. Highly recommend it!

My biggest gripe about this place is the food was mediocre at best, inedible at worst…read more I'm a food creator - I understand I have a high bar, but I've also been to all inclusive resorts my whole life. I know what to expect, which is not much. And still they missed. Quick interlude - the staff here was amazing. Friendly and helpful. The rooms are great too. And the location is super easy from the airport. So as long as you don't care about the food, you're in good hands. But if you do care about enjoying your burger by the pool, or a nice sit down meal with family, or a late night order of chips and guac (actually that one was ok), I'd keep looking. They had a burger shack but the burgers were so salty and poorly made. It's a burger - you can make great burgers with cheap ingredients and little skill. And as a burger stand, this was kind of your only job. I couldn't believe they missed here. The restaurant on the beach was beautiful. The food was not. Everything felt hastily thrown together, bland, and overcooked. We got better at ordering as the week went on - it was survival at that point. You can, for example, get a breakfast burrito and add hashbrowns and breakfast sausage and end up in a pretty good place. But thinking back, there wasn't a single meal I genuinely enjoyed for the food. And also...why don't resorts in Mexico have taco stands? That seems like such an easy win...I feel deep shame that I spent a week in Mexico and did not eat a taco... Anyone know any food forward AI resorts in Mexico? I still love this format for big family get togethers, but a guy's gotta eat...

My wife and I went here for a friend's destination wedding…read more We booked thru Costco Travel as they had a much better pkg deal than booking individually. They include ground transportation and that's a worry free deal Airport tip: when exiting the airport you are going to inundated with people trying to get you to take their ride OR sell you an excursion - take the free tequila and move on. As for the resort - amazing. 1st class. During check in, more tequila in the form of a good margarita. Or dos. So on to the room. We booked a studio room. Tip - small and no view but the cheapest. When we checked in, we upgraded to a jr suite (not sure if that's what it is called) and by upgrading at the front desk, about 1/2 the cost if we had booked that room originally. It's a gamble as they maybe booked up, it worked for us as off-peak. Additionally, we did all inclusive. This room was great. Separate bedroom. Large living room. Good view of resort and decent of. Each. Higher up the better. Well stocked kitchen. Firm but comfy bed. Nice bathroom, but small if two are trying to get ready. Nice balcony view. And cold A/C. The food. Two restaurants. One inside and more formal - dress code and reservations (at night). And one beachside. They call it a steak house but steakhouse it is not. Much more diverse menu. Buffet. Salad and fruit bar. Lots of options. Breakfast is great. Open all day. Ice cream bar as well. We never ate at the formal restaurant- just don't fit the schedule of our timing or vibe. Only heard good things. The pools. One smaller that is for adults only. One in the middle that's a kiddie pool. And the big one that's for everyone. Swim up bar is nice. The adult only and large one for everyone is connected via a walking "lazy river". Pool side service for food and drinks. Lots of sitting area. Additional, there is a row of lounge chairs that face the ocean. Very relaxing. On the beach, there are numerous cabañas with chairs and lounge chairs. No reservations needed. The wedding was awesome on a pier that shoots out over the water. It was as my wife called it, "very traditional Hispanic wedding". Service was over and above. Top notch. Room service was quick when needed. The only negative to the resort was the lack of an indoor bar. You can get drinks in the lobby, but no bar. Odd. Not a lot else to say. Definitely one of the nicer ones. Considering the price point, I don't think a lot of spring breakers will be here. Not a lot of late night partying from what we saw and we were there Wed-Mon. A lot more snow birds than young'ens. We had a great time. You should to.

This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

**BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

Gorgeous. Elegant but never stuffy. Warm Mexican staff. Paradise. I Felt lucky to be alive every…read moremorning stepping out of the wrap around glass doors to the wrap around balconies! What a view. Huge condos inside too and outside there's space to relax and find your own privacy spot if with a whole family . VERY SAFE. Loved the many loungers and hammocks on the semi private beach by cafe/bar and the beach roaming musicians were a lot of fun. Equipment rentals of all water toys/tours/private yacht and deep sea fishing very close, walking distance. I have stayed at all the other top condo facilities (like Palisades, Venetian, Luminara) they have skimpy rocky beaches, no shade, no food and drinks on beach at sunset. The others are also located in congested spots either Blaring speakers for Kid games or margaritas till you drop DJs, scantily clad dancing women type scene. Why rent class and be surrounded by everything but. At sunset the local culture comes to life with roving Banda and Norteno groups. Brews years had amazing fireworks. It's an adult atmosphere though on holidays there probably will be children but I children place but it's not a problem. You are in walking distance to the pick up/drop off area for most tours the concierge staff can set up anything!! I loved the on site salon and masseuses. Gym is great to keep in shape. Business center to help with anything in that area. Huge pools and delicious jacuzzi's for the sunset view. Elegant but not stuffy.. nice blend of Americans, Canadians and Mexicans. Kid friendly but doesn't overwhelm the taste of the place.

first thing that comes to mind are the BIG gold potato faces that start in the street and run tight…read morethru the pool area, even in the pool! if you get a front facing room the water views are exceptional! The rooms generally have elevators that open right into the apartment for the larger rentals. they have 2 large pools with those 15 foot potato's in them... and a fitness center in the front right corner. they have a great beach front with volleyball area.

Somehow it doesn't feel right to stay in a sleek and modern luxury resort in Puerto Vallarta. Maybe…read morethat's because I'm basically a cheapskate, so in response, Jamie W found this riverfront boutique hotel on the edge of Zona Romantica for just $64 per night. Such a deal as it was in a quiet residential neighborhood but within easy walking distance to popular restaurants and bars as well as the Malecon. For three nights, we stayed on the second floor in the purple and gray Korvette room which had a comfortable Queen bed and a nice balcony overlooking the river. It was a bucolic woodsy setting with birds chirping and the sporadic rumble of motor scooters below us. The entire hotel was decorated to the hilt with eccentric bric-a-brac that must surely reflect the eclectic taste of the owner. The hotel's homey vibe extended even to the house cat who had its own Victorian brass bed. We took advantage of the complimentary margaritas available upon arrival. The bartender was up on the rooftop terrace on the seventh floor. The sunset view was spectacular, and there was a small lap pool that looked inviting had it been able to accommodate more than one swimming guest at a time. RELATED - Exploring Puerto Vallarta? Here's my collection of places I've visited and reviewed: https://bit.ly/3DCxcdR

We had a wonderful ten-night stay at this cozy hotel. On the banks of the Rio Cuale, the Rivera del…read moreRio is a funky, colorful, folk art-laden 19-room inn staffed by very pleasant personnel. We stayed in the spacious Carlotta suite: bedroom with a very comfortable king-size bed, kitchen, large living room and two bathrooms. The hotel's second-floor dining room serves a solid breakfast--sliced fruit, orange juice and mains ranging from huevos rancheros and chilaquiles to pancakes and oatmeal. Bottomless cups of coffee are poured by the friendly staff who double as housekeepers. The seventh floor is home to a pool and bar with great views, and the domain of bartender Jesus who makes a great margarita. I don't know if Señor Rigo is officially the concierge, but he was on top of his game when it came to arranging for taxis and a rental car. We really enjoyed the location, an easy stroll from the beating heart of Zona Romántica with its throngs of people and abundance of street-side 25-peso taco stands, bars and sit-down restaurants. Within a block or two were markets, farmacias, and a laundry that charged 20 pesos a kilo for same-day service. This hotel is best for travelers looking for unique lodging. Tourists will find plenty of high-rise, sanitized hotels elsewhere in PV.

Our stay here was exceptional (July 25- July 31st, 2026). Our rooms were clean and very…read morecomfortable. Housekeeping was great! Staff in every restaurant as well as the Spa went above and beyond! I want to give special recognition to our concierge, Modesta. She took great care of us and made sure my 3 yr old granddaughter got medical attention when she fell. She checked in later again to make sure she was doing well. She also went above and beyond to find distilled water for one of the people in our party who needed it for medical equipment. Another person who was exceptional was Rafeal. He took us on an amazing hike and also taught some great exercise classes. He also would check in with us to see how our stay was going. He was so friendly and so helpful! Then there was Roberto who took such great care of us during our days spent at the pool...always with a big smile and such kindness and efficiency. Thank you! Thank you! Thank you...we'll definitely be back!

This was our second year staying at Garza Blanca Puerto Vallarta, and once again, it exceeded all…read moreexpectations. From start to finish, the experience was exceptional. The food is consistently delicious, with a great variety of options across the restaurants. Every meal felt high-quality and thoughtfully prepared. The staff truly make this place stand out--they are incredibly friendly, attentive, and always seem one step ahead when it comes to service. We especially loved the variety throughout the resort, from the different pools to the bars and dining options. There's always something to do, yet it never feels crowded or overwhelming. The location is also a huge plus--close enough to downtown Puerto Vallarta to explore بسهولة, but still feels like a relaxing escape. A special thank you to Rod and Alejandro at the pool for their extra attention to detail--they went above and beyond to make our stay even more enjoyable. Lastly, we left some items behind by mistake and their staff took great care and urgently shipping our items back to us. They gave us so much peace of mind after a great trip. We highly recommend this resort and are already looking forward to coming back again! And when you go, please tip them generously! They deserve it.

Booked this property last minute due to poor experience at Delta property in Bucerias. Have never…read morestayed at a City Express by Marriott and found the many negative reviews concerning. Quite the opposite the property is comparable to USA Courtyard by Marriott. Room is very comfortable, spacious, firm bed w extra pillows and blankets, walk in shower bath, minibar area along w microwave and small refrigerator. Got ice at onsite bar and Starbucks. Complimentary breakfast served each morning. Full bar has nightly 2/1 happy hour. Onsite free parking. Additional independent Restaurant also in front of property. Guest pool and fitness center. Friendly and attentive staff. Only criticism would be small size of tv and lack of US channels but not really an issue. Central location to cruise port. Would gladly return in future. Priced right and easily accessible.

Solid no-frills hotel. My room was ready at 2 PM and the room was clean with a small TV (only one…read morechannel in English - CNN) but it did the trick. The room ended up with great A/C and was pretty quiet as well. I thought the pool was a rooftop pool, but it is street level with big windows into the lobby, which was not my style. You can walk to Wal-Mart and Sam's Club and pick up anything you would want. Check out is at 1 PM which is a nice change too. My room also had a great view which was a nice start to the trip. The housekeepers also helped me out of the elevators with my luggage when I was struggling solo - this is such a small gesture but shows they care for their guests. I'd come back when I need a more basic/slim hotel. Gracias.

This hotel is beautiful. When you walk through the entrance, you instantly feel relaxed. You can…read moresee the entire beach and the pool straight through the middle of the hotel. The staff are WONDERFUL and always willing to help. Mae sure you go to the breakfast buffet and fuel up every morning (this was our favorite part of the day)! There are so many breakfast options and Maria will make you pancakes/waffles/omelets with a smile. They renovated their pools and it has added so much space to the pool deck, as well as an adult-only space. This hotel is walking distance to the marina, where you can wander off to at night to get a bite to eat or stock up on some basic necessities. During the week there is a fun art walk in the evening! Also, you are just a taxi ride away to Zona Romantica - the staff will ensure you get a safe and fair taxi anywhere!

I was generally satisfied with the hotel's service, food, and atmosphere. My room offered a lovely…read moreview and was clean when I first arrived. My only concern was during check-in, where customer service could improve in friendliness and communication. Since they are the first point of contact after arriving, a welcoming demeanor can make a significant difference.