Conejo Restoration was a real lifesaver (and a sanity saver) after a disastrous water damage catastrophe at our home. They responded very promptly and were just the calming, super-competent professionals we needed. They diagnosed the damage and laid out a step by step plan for getting us back to pre-flood NORMAL!!!!. From furniture moving to referrals to other expert tradesmen they were there for us from start to finish. read more

Conejo Restoration's team is great! They took my call and gave me an estimate the same day for to clean my floors. Very professional and clean! Thank you! read more

Great customer service and explanation of what work was necessary for when our teenager flooded our kitchen. They got the job done at a fair price and it was meticulously executed. Would highly recommend read more

Morally Reprehensible Crooks They refused to correct their pack out invoice that was listed twice as storage charges and rolled up in the recap as Cleaning $1,574.40. My insurance will not pay Cleaning. In addition, they would not clear this up with my insurance and forcing me to pay their error. In only 20 days from the invoice date, they charged me an additional $196.26 for interest. I did not pay the interest so I will soon find out if they will not hold all my furniture and personal belongings hostage. Then because they were always generating invoices, they refused to quote the build back cost. My home has been left completely gutted - ceilings, walls, and floors for more than 60 days. This review does not contain all the other damages their technicians did to my home that they did not repair. This is at my additional cost. It has been a horrible experience and I would not recommend them. Update: Invoice # 1389 is dated 04/19/2023 add 20 days and it becomes today 05/09/2023. The electrical wire that was cut during ceiling removal and tagged. After 45 days I had to hire a electrician to repair. Then when removing the plastic coverings on the ceiling, it was extremely noticeable all the truss beams were cut. I had to hire an additional contractor to reinforce the entire structure so the ceilings can be replaced. read more

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Contacted Conejo Restoration to investigate a possible leak in the ceiling of dining room. They came out quickly and assessed the situation and provided an estimate. When we moved forward, they kept in constant contact with me and even worked directly with my homeowner insurance. They were pleasant, professional and very thorough with their work. However, there was some discrepancy with the final cost. It was larger than I remember in the final estimates to be. It seemed an extra $600 was added. Since they sent multiple documents, detailing my deposits, and payments, I thought I did not see that new cost. I was on a business trip and paid the final balance, without a deep review. Only to review and still cannot see where the extra $600 came from... Even my insurance company reimbursed me at the cost I initially was quoted. There was something funky with the billing. Their work was good, but I would review and ensure all costs are presented before you pay. I wanted to give them a lower star rating, but the work was honestly very good. Conversely I would have given them 5 stars, if i didn't have questions about the final bill. read more

This is a 1 star rating because I cant give them a 0 or a negative score. Worst service ever had zero follow-through and no call back for days. Did not follow through with our insurance company had additional added cost that are not covered by insurance. Almost everything we were told that would be taken care of was not. Had to fire this company and go find a different restoration company who did a fantastic job. The new restoration company dealt with the insurance company and insured that everything was paid.With Conejo we were out 3 thousand dollars for out-of-pocket payments. read more

Fantastic company! Top notch customer service! All of the guys that came out to take care of our situation were incredibly friendly and professional. The quality of work was impeccable from beginning to finish, we couldn't ask for a better experience, also, they were so patient with our curious dog who turned into their pesky supervisor :) read more

This company and everyone working for them are professional, polite, capable and efficient. There is no job too large or too small. Everything they do is done right and with complete customer satisfaction as their goal. Their prices are fair and competitive for the excellent work they do! Cannot recommend them highly enough! read more

After searching on Yelp, I decided to call Conejo Restoration because they had really great reviews. A guy name Casey came out quickly to my home. He Examine the damage and even taped up the mold area. (Exceeding the exceptions.). Then sent me an emailed estimate within hours after coming to my house. They were quick, easy to understand and very affordable on estimate. I can see why they have really great reviews. When going through disasters at your home you want to hire professional people who will get the job done! I highly recommend this company. read more

I had a solid experience with Conejo Restoration. Removing water damage with mold is not cheap so talking with Michelle about their quote and the work that needed to be done was extremely helpful. Thank you Michelle! They moved quickly to come out and asses the situation and provide a quote and also referred me to a company for testing which is required before they do any work. Highly recommended! read more

Conejo did some water damage remediation on my rental property. The finished product was good enough but their practices are unscrupulous. First they charge $180 for an estimate but they don't tell you prior. Second they low ball the estimate for insurance approval. Third they pad their final invoice with a line for "profits" not included on the estimate. Insurance wont pay for this so the homeowner is stuck with it. read more

We had a slow leak in a bathroom that caused mold in between the walls that caused what we feared was MAJOR damage. Our plumber recommended Conejo Restoration and they responded immediately when he called them. We did our due diligence and obtained two other quotes. All quotes were pretty much the same. We chose Conejo Restoration because they were very professional, very friendly, and explained everything. In the end, the actual cost was lower than the estimate! They have a great reputation in the community and I highly recommend them. read more

I highly recommend this company - they are efficient and professional. We used them in coordination with our plumbing contractor, Lloyd's Plumbing. We needed to run a new waterline to our refrigerator which entailed cutting into walls and ceilings. As our house was older, there was asbestos in the wallboard. Conejo put containment barriers up and cut the minimal number of holes necessary to get the plumbing work completed. They kept the barriers up until they had repaired, plastered, and painted the damaged areas so there was virtually no dust. They coordinated their time and work with the plumbers so that everything was completed quickly with little mess and disruption. Afterwards it was as if they were never there - everything looks as good as new. We were very impressed. read more

Conejo Restoration is absolutely the best! I recently had the misfortune of experiencing a water damage issue in my condo, at the recommendation of my HOA, it was suggested we work with Conejo Restoration. And I'm glad we did. They were prompt, courteous, professional, and knowledgeable. After assessing the water damage in my specific situation, Scott explained each step of the remediation process and the next morning the onsite supervisor, Casey, and his crew immediately began working methodically to resolve ALL the issues in the affected areas; leaving things in BETTER shape than it was originally. I'd highly recommend them to anyone experiencing an issue with water damage and mold. :-) read more

This is a professional, polite and clean crew. They find the problem, fix it and go the extra mile to be sure your needs are met. They are responsive and make sure you get the service you deserve. read more

We recently used Conejo Restoration for water mitigation and repairs caused by a flood in our kitchen. They were very responsive, professional and just all around really nice people. They also used protective plastic on our floors and counters to keep them clean and damage free. Our technician, Casey and the owner, Scott checked in with us multiple times over the duration of the project to ensure we we satisfied with the work as it was progressing. Within 2 weeks of the flood our house was completely back to normal and you can't even tell where the drywall was replaced. We couldn't be happier with the work and highly recommend Conejo Restoration for any water migration/repair needs. read more

Great customer service. I was referred by my real estate agent and they were extremely helpful.

Conejo Restoration is very reliable and always gives a prompt response. Completely professional, hard working, respectful to your needs and honest in all ways. They will work closely with your insurance company whenever possible. read more

Conejo Restoration promptly and professionally repaired garage water damage from a leaky water heater in my rental. The job was done to my satisfaction and they worked with my tenants schedule. I would use them again. read more

It is never my intention to leave a bad review unless I feel it is warranted and in this case Conejo restoration I called for a water damage mold quote was a complete nightmare of mishaps and unprofessionalism in my subjective opinion. In a nutshell charged $231.73 non-refundable to try and lock you in. Promised a window to arrive and did not arrive until 1 hour 15 min late inconveniently effecting my time and plans due to their mixup fo going to wrong place first. Arrived and spent maybe 20 min not really evaluating the mold much taking some pictures and measurements. When quote arrived pictures sent were from another house and unprofessional others of his arm showing moisture reading and my wife working at her desk nothing of the damage I needed. Scott charged me again for service call of $207.19 in quote after already billing me for wasted visit. Kept saying had to take furniture out so quote had to be higher which I took out myself days later. Joked he should give me 10% discount for being late which he says he added but his quote was $600 or more higher than other quotes I had to get with my discomfort of using Conejo Restoration. Scott's phone kept ringing at our visit distracting him from doing the quote. The visit was unprofessional and Scott and Kim the person on phone you talk to refused as a courtesy to refund the initial $231.73 for all their mistakes and my valuable time wasted and frustration they caused. Really bad customer service and I could never recommend them to anybody. read more

Amazing service and concern in doing the job properly and efficiently. Scott was so helpful and willing to do whatever he could to get the job done right. He went above and beyond in getting the cabinet guy in to replace the water damaged section of our brand new, hand painted cabinets without damaging the cabinets or the wood flooring in our newly remodeled kitchen. I can't say enough about Scott or his crew and highly recommend them! John & Gail Lercel Newbury Park read more

Conejo Restoration saved the day! We had major flood damage after a pipe burst and they were able to come out right away to help. I had never dealt with water damage before and was concerned how long it would take to fix all the damage to our floors etc. Very knowledgeable and kind staff. I recommended them to my neighbors who would've had to wait much longer to get help as well! read more

Very helpful and professional, these guys know what they're doing. Highly recommend if you have water damage to your home!

Thank you Conejo Restoration! This awesome locally owned and operated company has helped us through this difficult time. They were understanding, polite and helpful. During such an intense natural disaster in the socal area, this company has made me feel comfortable and that I am being taken care of. read more

Conejo Restoration is knowledgeable, reliable, trustworthy and I highly recommend them. I used them for water damage caused by a hot water tank leak. Scott was at our house the same day we noticed the water leak, just shortly after the plumber removed the tank. By the end of the day, all of the wet drywall and any other wet items had been removed and he started the drying process. After the area was dry, the crew replaced the dry wall etc. and the job was done. Scott made it easy to deal with a nuisance water leak. Thank you Scott. read more

My review is not on the work performed but on the poor customer service and price gouging. I luckily cancelled before the work had begun after the constant delays, excuses and over charging. I ended up finding out they charge over double than ALL other companies I later researched. My ex wife used them first from the VENTURA FIRE and they eventually cut their hourly rate in half after the insurance refused their high rate. The work they completed was adequate but they failed to do her bonus room. My advice when using any Restoration company is to get multiple quotes and try for a referral read more

Wow!! I just read Cheryl's review. My experience was virtually IDENTICAL!! Scott came in like a bat out of hell, tore my house apart after the rains occurred in the winter and claimed he did so because we "already had mold". He bullied my wife into thinking we had mold within a day of the rains which was 100% false as we found out by a reputable company who later had to clean up Scott's mess) and once he found out the insurance denied the claim, Scott told us there's nothing else he could do. He left our house in total disarray and then had the gall to charge us over $5,500!!! On top of that, just like Cheryl's review, he slapped a lien on our house without ever providing us notice of the lien as required by law. From Scott's response to Cheryl, it seems like he'll try to justify the same. Be warned about this company! read more

Call it what you will. We are not dishonest people. Defamation of character is also accusing us of insurance fraud. It's too bad that a company would take advantage of a homeowner that had a catastrophic accident on their property. My husband's review was taken down as an anonymous person reported it as being untrue. Whether or not the court found in the company's favor is irrelevant to how this matter was conducted by your company. We stand by our review. read more

Worst part of dealing with a natural disaster was dealing with Conejo Restoration. Questionable practices, and aggressive behavior once we signed. The workers they hired for the day did a very fine job though. Get everything in writing and keep an eye on what they say they did vs. what they actually did. read more

This company did a good job and were professional and when I had a problem with final charges they readjusted the price .and I had a problem with toilet and they came back out and took care of the problem.i would recommend them read more

I had a mold problem in my bathroom in the ceiling and wall. Conejo Restoration was super! Scott and his workers were prompt, efficient, and accommodating to my schedule. Their subcontractors who replaced the drywall (Clark Drywall) were also excellent. Everyone who worked on this project was efficient and pleasant and very thorough. Gabriella, who worked in their office, kept me posted every step of the way. I could not have been more pleased. PS: I just saw my post and it says I live in Woodland Hills. I used to live there but am now in Camarillo, which is where I had this work done. read more

Condensate from our heat exchanger started accumulating in the ceiling to our closet. The blower launched the condensate all over on the inside of the drywall. We worked with Conejo Valley Heating and Air Conditioning to replace the HVAC who subcontracted with Conejo Restoration for mold mitigation. Scott at Conejo Restoration came to assess the situation. He isolated the problem area and used specialized equipment and non-hazardous cleaning chemicals to remove the mold. I was pleased that the work was performed in the least invasive way possible. Scott is very honest and will complete the job on time, and with results. Tina in the office was also very helpful and was regularly contacting us to coordinate the work. I would definitely recommend Conejo Restoration for any mold mitigation work. read more

Scott was very helpful and honest. He was prompt, providing guidance and a solution to solving or mold issue. Highly recommend Conejo Restoration! read more

Scott was wonderful to deal with from the beginning to the very end of the project. He arrived on time and told us what was necessary to keep our family safe from the harmful mold found in our house. Scott and his right hand man David were professional and thorough in the way they quarantined the affected area to prevent any contamination to the rest of our house. We were dealing with a rather stressful unplanned home renovation due to a dishwasher malfunction and Scott made us feel as ease throughout the process. I highly recommend him and his company for doing a first rate rob...thank you Scott! read more

Conejo Restoration was the only company we could trust when water damage occurred in our home. Other companies wanted to demo regardless of insurance and "work backwards" and insurance wanted a "quick fix" without mold testing, etc. I was in contact with four companies before finding Conejo Restoration on a search through Google. Scott Mineo was up front on all concerns, had great resources concerning mold testing and took the time to work with our difficult insurance adjuster. The result was a beautiful, clean and safe restoration completely covered by insurance. Scott made certain to put the extra time and effort to make our claim and repair as painless as possible. The workmen Scott connected us with were outstanding, courteous and thoughtful. If you find yourself in need of any form of restoration, Conejo Restoration is the only company to go with! read more

Scott is very professional, skilled and hard working. He helped my family out of a bind, and responded quickly to solve our house flooding and all other issues that resulted from the damage. Can't recommend Conejo Restoration enough, if your house has mold or water damage these guys will do a fantastic job helping you out. read more

I had a water heater leak and had to replace my water heater. However, I was told before I could get a replacement the foundation had to be repaired and dried first. Needless to say I was really frustrated that it may take weeks to get the work done and not have hot water. The water heater installer contacted one company and they couldn't come for a week. So, he then called Conejo Restoration and Scott showed up within the hour to give me an estimate. The next morning he was there making the repairs and two days later I was able to have a new water heater installed. Scott and his team were fantastic and did a great job. I will definitely use this business again! read more

Such a great company. Our home was damaged by fire and out of all the potential companies Conejo Restoration was responsive, understanding and extremely helpful. Fair prices and timely service. read more

Highly recommend Conejo Restoration. The a/c unit in our daughter's town home leaked which caused a considerable amount of mold in the furnace closet. Conejo Valley Heating and Air (whom we highly recommend as well) recommended Conejo Restoration to test the mold and do the remediation work. They were professional, prompt, and left the worksite clean. Their estimate was fair. They did a great job on the repair and we would definitely use them again if the need arises. read more

Scott, the representative could not have been more professional, polite, prompt, and knowledgeable. I would highly recommend Scott at Conejo Restoration. They will be my go to company in the future. If I could give them 10 stars I would! read more