We were referred to Unique Restoration for a bathroom remodel following water damage, and our experience with the company was positive from start to finish. Gus (estimator) explained the process in a clear and easy-to-understand manner, and communicated with our insurance company to make necessary amendments. Trevor (project manager) reviewed all available options with us, addressed any concerns we had, and kept us informed throughout the project. Both took the time to patiently answer all of our questions. Every crew member who worked in our home was courteous, respectful, and maintained a clean work environment. We were very satisfied with the workmanship and professionalism from the entire team, and would highly recommend their services to others! read more

Nice and very professional crew.From the rain storm my ceiling was leaking. Water was dripping on my dinning, living room. Also my deck was damage. The ceiling was remove, mold treated and deck replaced. Qualty of the were is perfect. I really appreciate and highly recommend this company and the price is right. read more

The team was responsive and helped us get the look we wanted. Everyone was friendly and helpful through the insurance process as well. read more

Unique Restoration - Restroom - Damage Restoration Near Me - Los Angeles, California

I had water damage in my master bathroom and unique restoration came in and not only dealt with the insurance company for me but they completely updated a drab outdated bathroom to a beautiful spa feeling escape for me. Everything went smoothly and quickly. I highly recommended them! read more

I've used them in the past and was satisfied with representing us vs insurance.Their prep work followed by clean up every day was great.Their actual restoration is top notch with an explanation before commencing work.The experience of workers and specific companies showed excellent craftsmanship.They're my go to in the future for any restoration needs. read more

I want this company to be my go-to for all and any work that needs to be done in my condominium. They restored my kitchen--or should I say, renovated my water-damaged, demolished kitchen. They installed new flooring, cabinets, and quartz countertops...and painted the walls and ceiling. Another well-known water restoration chain, recommended by my insurance, initially completed part of the demolition, but were not being very transparent in the restoration process. So I did some research and found Unique Restoration. Gus from Unique explained the entire process from this point on to restore/renovate my kitchen. He took pictures and measurements and worked with my insurance claim adjuster so that all aspects--countertops, cabinets, flooring, and paint--were included in the bid and subsequently approved. From that point on I worked with Shawn and Alex who were very patient with me and my family as we looked at all available options. This is my first and hopefully last kitchen renovation, so there were plenty of learning opportunities--quality and thickness of countertops, flooring options, cabinet colors, etc. But, again, I was truly thankful that both Shawn and Alex were helpful in suggesting what was best in terms of quality and durability, and within the budget. The company's crew--Carlos and Jeffrey on cabinets, Alfredo and Milder on floors, and Wilmer finishing with painting and caulking--worked diligently completing their work in approximately a month and half. When issues arose after work completion (i.e., with cabinet alignment, hole repairs, or caulking mishaps), a phone call to Shawn or Alex would immediately trigger a redo, re-patch, or repair by the crew to get it to the standard that I wanted. They stand behind their work and will take responsibility for necessary adjustments. I would highly recommend this company. In addition to being highly skilled in their field, every crew member and representative were very kind and personable, a business trait that is hard to find in many companies today. Thank you all for restoring my kitchen...and, get ready, I will be calling you very soon for additional help on other home projects. (For the May completion date, this is a long, awaited review. Sorry for delay!) read more

Every aspect from filing a claim with insurance to completion of project was done perfectly. Honest, reliable and top quality work. read more

Well let us start by saying thank you thank you MIKE AND SHAWN We got recommended to this company by a friend honestly it was our best decision we made in calling them they are amazing they guide us through all the process and procedures we had water damage to our condo it was a nightmare it took. 4 months to be ready the insurance took 3 months on paperwork an all the work like about a month but honestly if you have water or fire damage call this company an these 2 guys Mike and Shawn an there team are amazing they do amazing work an really detailed work here are some picture of before and after honestly completely recommended them great job Mike and Shawn read more

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Shawn the Director of operation was fantastic. Explained everything that was going to be done if there was any concerns, he was on top of everything. he was wonderful to work with very professional, very friendly, very easy-going. It was a pleasure working with him. Alex, who was the supervisor of the project also was amazing again any issues or questions he was always on top of it. Very nice very professional. It was great working with him. Wilmer, who was the actual worker on the job? Did an amazing job very hard worker always cleaned up at the end of the day. You would never know anybody was there. Any questions or concerns he was available to answer any questions you may have. Overall, I would definitely use this company especially these individuals made the job a lot more easier. They were all very conscientious about their job. I would highly recommend them. read more

We've used Unique Restoration for several jobs in our home and they have consistently exceeded our expectations. Everyone who has come into our home has been thoughtful/friendly and experts in their given craft. You cannot go wrong with them! We will exclusively use them in the future! read more

Whatever we may do in life, trusted advisers are mandatory for successful outcomes on our journey. Doctors, lawyers, financial advisers, mechanics and recently, General Contractors(GC) come to mind. In the case of insurance losses, nothing is more IMPORTANT than having a "trusted GC" to ensure the insurance company lives up the letters in their contract, and the workmanship lives up to the high standards of the insurance company for protecting the homeowner from future damages as part of the work done. Having worked with Shawn at Unique Restoration is the reason I will never look to a contractor for our home or investment property needs ever again! This gentleman is the sharpest, detailed, most efficient, highly experienced insurance estimators one will ever encounter as he helped us maximize our insurance company coverage dollars at the same time saved us double digit percentage savings as part of costs to get the most beautiful, professional workmanship in our primary residence we have ever experienced. He was turn key from A-Z communicating every aspect of the transaction from beginning to end. Thank you Shawn, and Unique Restoration for being our TRUSTED GENERAL CONTRACTOR! The CREW MEMBERS he provided us with as part of his team along with certain subs he outsourced were simply outstanding! read more

Hello. Another long review coming....... The crew from Unique Restoration (UR) were absolutely beyond amazing. They just completed repairing the ceilings in 4 areas of my home and I can't believe that I can't see a difference in on the areas that they repaired. Aside from the water stains no longer being there, I would not have known that they removed portions of the ceiling then repaired. After repairing, they painted the ceilings which made every room look refreshed. I know that they were definitely here but the work that they did is phenomenal. I used my flashlight to really inspect and there were no lines of demarcation or any differences in texture. This is A+++++ work. I am so grateful to my insurance company for recommending UR. You never know what treasures are out there until someone gives a recommendation. From the first contact through completion, UR was amazing. My family and I were nervous about having someone come into our home to do repairs because we have dealt with some pretty shady contractors in the past. Those experiences prevented us from allowing anyone to do repairs. However, UR went over and beyond to make us feel very comfortable and trusting in their company. Mayra (Office Manager) and Christine were my initial contact and schedulers who were great at keeping me in the loop with everything that was happening and to schedule times for when the crew could actually start the work. Before they started working in our home, I was feeling doubtful and Paul ( Project/Site Manager)reached out to me because he wanted to do a visual inspection before actually starting the work. He wasn't part of the initial inspection crew and needed to see how he could better serve us. Thank goodness! He arrived with Mikaelah ( Senior Estimator) and Shawn (DO) who actually performed another walk through. During the first walk through, I didn't know what to expect so I didn't ask a lot of questions and this left me feeling very confused as to what was going to happen. After the second inspection, I felt more trusting with UR and that they wanted to do a great job. All of my concerns were addressed and we were all set to move to the next stage. Paul reached out and told me that it would take at least four days and we agreed to start on Monday. The on-site technicians arrived as scheduled and were AWESOME. Moises (Project Supervisor), Sung(Lead), Leo and Exon (tech) and Paul arrived at our home, discussed a plan of action as a group and then with me. They all had great energy and I felt at peace with them being here. I excused myself to allow them to work. They took great care in making sure that our home suffered no damages. All areas were properly prepared and covered. They really cared about our home and even gave some TLC to other areas just because they cared. Amazing people that cares in this world today. UR has a great team of people with hearts of gold and I appreciate you. They completed the job in four days as scheduled. Another win. We actually missed them being here after they completed the repairs. They cleaned up all areas and replaced furniture. All areas look REFRESHED. I will definitely use this company for future repairs. A company that cares! Thank you all so much. read more

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I used Unique Restoration to address odors in my crawl space that was impacting my entire house. They were able to remove the smelling top soil, dry the space with industrial fans and spread hydrate lime to completely remove the smell. They performed the work over a week including drying time. Worked excellent. Sean scheduled me same day with Alex. Alex did a fantastic job explaining the process and managing the work to completion. Highly recommend! read more

Alex, among all the staff, coordinated well with the project while Shawn Caspi, the project manager, gave me a run around on promises. At first, he was so helpful, but as the project progressed, I was put on the back burner so he could work on new projects. There were no staff to work on my house for 3 days. read more

This place is number one highly recommended. They fix my roof so fast and they helpful friendly. My roof got really damaged from the rain so happy and thankful got it fixed brand new roof. Good price. Mr. SHAWN is the best. read more

This summer, we had a pipe unexpectedly break, and cause damage to our downstairs floors and upstairs bathroom. Our insurance company recommended we contact Unique Restoration. From the very first meeting, Shawn, the project manager was very easy to talk to, thorough and very responsive. After the horror stories we have heard from others about their experiences with contractors, we were prepared for a rough time, but we didn't experience any of that with this crew. Not only did they do the work well, Shawn was an absolute pleasure to work with, and his entire crew was genuinely friendly, which means alot when you are seeing them everyday. I would say that we are detail oriented clients, and they addressed every question and concern we had with timely responses. We could not be more pleased with our experience, and would happily recommend them to anyone looking for a reliable company and professional results. read more

Kevin, Alex, Juan, Alfredo, and team did a nice job repairing our house after our AC unit leaked down through the ceiling and caused water damage this summer. Everything looks as it did before the water damage, including matching our various types of crown moulding exactly. We had good communication and responsiveness (including in-person meetings, phone calls, and texts) with all involved throughout the process. As a plus, Unique Restoration helped manage everything with our insurance company once they started the job. There were many elements to the project -- multiple rooms, ceiling, walls, staircase, gates, lighting, etc. -- and they completed all aspects, plus any touch-up work where I noticed any imperfections. When larger issues came up, such as realizing a pre-existing light fixture was now missing after the ceiling had been replaced, we worked together to solve. Unique Restoration was responsive to our concerns and requests. I'll also say for the benefit of anyone reading this in 2020-21 that we were nervous about having workers inside during the COVID-19 pandemic, but the vast majority of crew members were very respectful about keeping distance and wearing masks at all times while inside. The few who were not already wearing a mask put one on when asked. We opened our windows while workers were here and we had no problems related to COVID from this project. read more

I have never had better customer service in my adult life. Unique Restoration was so on top of everything, calling me before I could even reach out to them! The stress of home damage is intense but they literally made my stresses melt away. They are the kindest people as well. read more

Unique Restoration was assigned to my claim to help in the reconstruction of my property after my water heater failed causing multiple rooms in the house and the entire floor to be impacted. The team was very professional and communicated with me through every step. They did a fantastic job replacing the entire floor and fixing all impacted walls. Also they were able to get my water heater replaced itself which was amazing and an example of the team going above and beyond on the project. I highly recommend the team at Unique Restoration for any construction project you have planned. read more

I worked with unique restoration through my insurance and it was great! They did drywall to seal my ceiling from a leak and they replaced my flooring and it turned out amazing! I did have to call for updates or more information so I think communication could have been better but I understand it can also be very busy. Overall I was very satisfied with the work done and will definitely go back if I need anything else to be worked. read more

Shawn was Great! I was very impressed with their stellar work. He completed the job in record time. He and his team were beyond professional . I highly recommend Unique Restoration . BYRON MIRANDA read more

Unique Restoration was a pleasure to work with. We had a flood in the home and I live out of state. Shawn was great with communication throughout the entire process. He has an eye for detail and thought of things that I did not. Shawn also made sure that all of the repairs were covered by the insurance and was a great advocate for our family when it came to getting the insurance company to pay for what we needed done. Joanna in the office always answered quickly and explained things to me. If you want to be treated like family hire unique restoration. read more

Bad enough someone caused property damage but it was complicated due to Covid. Unique Restoration not only repaired our property but it actually looks better than before damages. Joanna in their office always helped to facilitate things even when i am sure we were not being pleasant due to the stress of rebuilding during probably the worst time ever (Covid). Unique Restoration made sure all repairs were covered especially when our insurance carrier began to dispute charges/repairs that were clearly caused by the accident (car crashed into our garage/property). The brick wall was beautifully done! The paint matched perfectly! We are excited to say the work is complete and the final results are better than expected and professionally done! If you want the job done right, give them a call. read more

I had a wonderful experience with this company. My insurance company would not okay the redo of my carpeting after a toilet overflow, until Shawn came into the picture. He was able to get the company to reopen the case. His advise was spot on, he introduced me to the idea of using vinyl flooring instead of the white berber carpet that was there originally. Every worker that came in added their special skill. I was very impressed with the attention to detail. I came home when it was done... It looks spectacular! The crew was extremely professional and courteous. Shawn knows his stuff. I would recommend this company for any type of remodel! read more

I was impressed by the service and work done on my home. Kevin, the Project Manager, and Alex, the superintendent were helpful and clearly communicated the timeline for the job. Alfredo, the drywall specialist, was friendly. read more

I am not one to write negative reviews of businesses or people, in fact this will be my first. When I hired a contractor, who was not only unprofessional, unwilling to take criticism, take responsibility for his mistakes and rude to me and my daughter, I decided it was time. The contractor was Shawn at UNIQUE RESTORATON. I had a leak in my guest bathroom which lead to damage to my kitchen. Among the many repairs the leak caused was the damage to my newly installed flooring. The kitchen flooring all had to be replaced. Insurance was involved which delayed the repairs far beyond a reasonable time. I lived in a mess for close to five months. That's another story. In any case, Shawn came across as very nice and honest, however he way over promised and under delivered. He also refused to admit when the mistakes he made were his fault. To begin with, he purchased incorrect flooring even though I gave him a sample of what I wanted. I ended paying for his mistake. Once the correct flooring was obtained. Shawn began work and it was clear that the job he was doing was subpar. I live with my adult daughter and she and I pointed out problems with his work as I noticed them. Most were corrected, some I didn't even raise because I just wanted the process completed and the contractor was "not receptive" to my issues. Nevertheless, the work was finally completed and when I did my final inspection I noticed a tear in the flooring. I brought this to his attention and he told me it happened when we put the furniture back. The floor is extremely strong and durable and would not have torn in this manner. He proceeded to call my daughter a liar and said several other horrible things about her to me. I showed a photo of the damage to another flooring contractor who knew immediately that the damage done during installation and even the type of tool that caused it. After going round and round with the contractor over this issue (he claimed it was a full day of work) over and over, I told him to take a picture of it and take it to another flooring contractor. He did and only then (after days of arguing over and over)did I receive a text saying he would come by and fix the floor in two days. I never received an apology for the nasty things he said to me nor any acknowledgement of being wrong. He simply refused to accept responsibility for any mistakes. In the end the job was far more stressful, complicated and expensive then it should have been. I WOULD HIGHLY RECOMMEND NOT USING UNIQUE RESTORATON! read more

We had a major leak from a bathroom into the downstairs and went through our insurance. The first company we were given was horrible to say the least. But Unique Restoration was the company we eventually went with and they were fantastic. Joanna was always very responsive, patient, and professional coordinating the project. Gianni and Alex and their team of contractors were always on time, polite, careful with our belongings and worked efficiently. We are so happy to have found them and they did a great job restoring our ceiling and an entire bathroom. They even helped us with some out of pocket upgrades!! We will be calling them back when it's time to redo our kitchen. read more

I purchased my new home and it had not been a full month when a leak occurred from a shower upstairs. When my insurance called Unique to come I had already decided to cancel my insurance claim. I advised Oscar I would not be going through my insurance and he was still helpful for what I would need to repair my ceiling. He was honest, helpful, and the work that was done by one of his workers did a great job. Thank you for making the ceiling repair the least stress during a very stressful situation. Thank you to Orly for being kind as well. read more

Unique Restoration - Before repair - Damage Restoration Near Me - Los Angeles, California

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Unique Restoration was recommended to me by our floor company. Gianni from Unique Restoration came to our place to inspect it for water damage and mold. We indeed had water damage and mold. Gianni recommended I go through my insurance. Once my insurance approved, Unique Restoration's crew was ready to start the work. They came by to clean, dry, install new drywall, re-constructed my HVAC unit closet and reinstalled my HVAC unit. They also painted our unit and installed new floor. Gianni was very helpful and was very thorough in explaining every process of the project. Heather and Anabel were very professional and kept me informed throughout the project. We are very happy and pleased with their work. Our place looks amazing! read more

Mitigation services started immediately and with high quality... And although the estimation service took a lengthy amount of time, when the work actually started and was approved, they completed it in record time and in stellar fashion! I cannot recommend them enough... Trust the process, and trust the experts! read more

Say it with me people - FLAKEY! We tried these guys because we got their information from our insurance company.... they'll be hearing about this one. While the people who actually did the work did a decent job (remove giant tree that fell over in wind storm and replace foundation wall), everyone else was flakey even for contractors. Strike one was when they said they would be there early and didn't communicate that they would be late costing me 2 hours of much needed sleep. Strike two was cutting and capping a plumbing line without testing it before they left. Strike three was promising a plumber would be there to restore water to my laundry room by end of business - the guy was on his way at 2:30 and was still "on his way" at 6:30, so guess what? You're done. Newsflash - You are only as good as the people who work for you. Instead of letting them mishandle the rain gutters and fixture repairs that we originally hired them to do - we got our personal plumber here to fix the line and our regular people to take over the job. Over the weekend they left a HUGE pile of cement mixing supplies in my driveway, taking up over half of it and blocking the walkway to my front door. They tried to bill us for a new fence when they made the repairs with the existing one. The supervisor was supposed to show up and inspect the job and collect payment between 12 - 2. At 3:00 there is still no sign of this guy and no communication. So we call Frank to tell him we will email the pictures and where should we send the payment. All Frank could say was "Sorry". Yes, indeed Frank... you guys truly are. read more

I own a condo in the valley and water from the neighboring unit flowed into and damaged some areas in my apartment. When I called my insurance company they sent an adjuster out the same day and another person whom I wasn't sure what he was doing there at the time. However, this was a contractor that had been called by the Insurance Company to assist with the claim. His name was Frank, from Unique Restoration. The first meeting that day, I didn't realize at the end of the adjustors inspection that he would have the contractor out, and it seemed assumed that I would just go ahead and sign a contract there without a good explanation of why this company. I asked for another name, but in the end and because I'm so busy, I just decided to go ahead with this contractor. The problem with this setup, is that the Contractor doesn't really feel that your the customer in this case. Really your just a third party - the ones that they really care about is and the person whom they really feel is their valued client is the Insurance Adjustor who has the power to bring them to situations like this where they can walk into no bid jobs. I really wished that I had the time to interview other companies, but I didn't and that's it. As far as the work and the timeline. They told me that it would take about a week. Instead it took almost a month to complete the work. During this process they used a hallway to make cuttings for the wood floor that was installed. By cutting it in the hallway, with the noise and such, it caused a stink with my buildings HOA. This in turn then forced me to spend a Saturday with my HOA apologizing for them doing this in the hallway etc. My main gripe with this company was the following: 1. They made me feel like a number, not a client. 2. They didn't finish the work anywhere close to when promised. 3. One of there supervisors, Johnny, was downright a Pain In The As. Couldn't get straight answers from him, difficult. 4 The Price! I knew that they would be outrageous in the price and I wasn't surprised. They had to install about 1100 Sq. Ft. of Wood Flooring. This would have cost me about $2000.00 Painting in the downstairs about $1000.00 Repair of Drywall about $500.00 Installation of about 300 Sq. Ft. of Carpet about $1000.00 If I used a contractor that I've used in the past it would have been below about $4,000.00 including everything, start to finish and the job would have been completed in about 7-10 days. They charged the insurance company way over $10.,000.00. As far as I was concerned the quality of the coordination and the price, I give them only 1 Star. This kind of work, especially a very minor project like mine isn't complicated. In fact, many years ago I owned a Government Carpet Contracting Company in Washington DC. I even carpeted the White House several times. I know what this work involves, including the drywall and painting. The insurance companies get high bills from these guys at Unique Restoration and our Premiums (yours and mine) go up. read more

This company came highly recommended and they certainly did a superior job or repairing my family room after we had some water damage. Every single one of the people that worked on this job was reliable, did expert work, and was very pleasant to deal with. Everyone wore masks and followed safe practices while in my home. I would like to highlight Shawn as he supervised all the work that was done (walls, painting, new floor) and did everything he could to meet all my requests and then some. He is an extremely nice and professional contractor and I will absolutely use this company for all of my future home improvement needs. read more

A month ago we had a sewer line fracture at our home causing flooding and exposure to mold. We called our insurance company on Sunday afternoon and by 8:30am Monday morning representatives of the insurance company accompanied by Unique Restoration's remediation team were at our door. Within and hour they had begun to evacuate our home, taking away damaged rugs, clearing the kitchen cabinets and investigating the extent of the damage. Their team worked unceasingly to keep us comfortable a assured as they quickly did their job and within a few hours they had begun to bring equipment and personel to begin alleviating the disaster. We cannot possibly begin to tell the world how we appreciate their professionalism and assistance as we continue now, through their good offices to practically reboild our home. WHAT A FANTASTIC TEAM. read more

I came home to a nightmare of a flooded office space with hard wood flooring. I called unique restoration and the crew arrived within 45 min. Immediately they shut off the water and we're setting up machines to dry all the cabinets and floors. I was extremely impressed with their thermal imaging camera that allowed them to focus on the most damaged affected areas. The crew was professional and Unique restoration worked hand in hand with my home insurance. They come highly recommended from my household! read more

Best home renovation project ever. Unique Restoration is a professional company that you can trust. They will stand behind the work that they do and make sure it is done right. read more

They did a pretty good job on redoing my apartment after water damage. They went out of their way to add extra elements to my kitchen that weren't there before like a built in spice rack and Lazy Susan in one of the cabinets. Unfortunately, you can tell the work isn't the best quality. Some of the cabinets doors are not installed well so they don't line up correctly and catch on the cabinet itself and the other door. The spice rack is not installed properly and is very hard to pull out. When I brought this up they said I just needed to use it more and it would fix itself. My biggest problem was in regards to my belongings. I was out of town and away from the apartment when the accident happened so I was told I could rely on them to let me know what was damaged. I received no pictures and was told everything from the countertop down was ruined along with my bed frame. Unfortunately when I got back some of those water damaged, moldy items were packed up and left to rot in boxes. Other items that I wasn't told were damaged, such as my box spring, Roku, Chromecast, TV antenna and Christmas lights are all missing. I've brought all of these thing to the company's attention and was told they would get right back to me. I haven't heard back since. I personally wouldn't recommend their services, but if you do use them make sure you know what you have before it goes missing. read more

Unique Restoration took our run-down garage and made it into a beautiful, modern looking guest house. They took care of all aspects of the project including the permits and delivered on time and on budget. Overall, was a very pleasant experience and we are very happy with the results. read more

Gianni and Alex helped us with mold remediation in the ceiling. It was an extensive multi-phase project and from start to finish they and all the crew was professional, courteous, considerate and very efficient. I also felt they had our best interest in mind and did everything they could to keep the project moving to completion. They couldn't have been better. Price was reasonable and in line with the amount and quality of work done. We are very happy to have our living room back. We recommend them whole heartedly. read more

When mold was found during an escrow inspection, Gil Caspi, the owner of Unique Restoration, came out that afternoon and had a quote to me the next day. It was not the least expensive quote I received, BUT it certainly covered the most. In addition to mold remediation, Unique Restoration oversaw the removal, repairs and replacement of the affected furnace as well as the plumbing repair. I did not need to be there to let workers in (after the first day) nor while work was being done. Alex was the onsite supervisor, and he and his team went beyond the work that was initially discussed and took care of other things while they were there at no additional cost. The office staff was very responsive and efficient. Plus, I'm extremely happy with the work Unique Restoration did. And they finished on schedule. read more