I'm pretty sure the staff at freeway insurance is racist. They do not hire any race or ethnicity…read moreother than Hispanic. They become argumentative and combative if you request assistance with the simplest of issues like adding a vehicle to your policy. They will tell you they can't hear you, they will tell you you've called the wrong location everything but add the vehicle to the policy.

Stay away from the guy paris ,he was almost forcing me to get insurance when he showed me…read moreprice..when i said i just wanna see the qoute and coverage if he can send it to my email and think about it,he said im supposed to pay $25 dollar for the qoute ...which he didint even told me the whole details of the coverage...just barely the price..

I stopped to get some important insurance papers, and got first class service. Very knowledgeable…read moreand helpful in the time of need.

This is NOT about their customer service (which I think is a little rigid). And, this might me…read moreminor but I don't care... State Farm gotta do better on these car insurance cards. Why are they still paper? Not even hard stock paper, flimsy paper. We can't even get a clean rip. If water touches these cards, it's done for. For the extremely high cost of insurance, and the investment y'all put into yalls commercials with Jake, you gotta do better. Paper cards is not the way.

The lady that was there was rude. I entered her establishment and she acted like I wasn't there…read more She clearly saw me along with some other clients there. She didn't greet me or ask me if I needed anything. I am African American and was getting the vibes that she was RACIST. I asked her for a brochure or something I could take with me because I was interested in their services. The lady didn't even know what a brochure was! She said "a what"? I had to explain further...I said "a pamphlet, flier?" And she was like "I have a business card". And handed it to me. She didn't say anything else, no have a good day or how are you. Be weary of this place. I am a very educated, polite person so I did not deserve that treatment. I even apologized to her if I was interrupting what she was doing and said thank you. And got nothing! Ew. definitely never going here.

The ladies in here are so sweet and helpful! If car registration services are needed and you want…read moreto ditch the dmv lines or need your tags fast, go here!

Not only have members in my family been quoted a reduced monthly payment, after a year of zero…read moreincidents, did they not honor their word. They actually take their sweeeet time whenever you are stopping by to make a payment. Almost, if as they are effective to have you there for their amusement and more so their objective of maintaining their imagine of having customers. Crappy all around. They have a selective, highly lucrative lane, which allows them to possess unfriending experiences. Real talk.. you'll see. Better off somewhere else. I actually got a way better deal online. GEICO goes tough. Be safe and God bless

I came in to renew my father-in-law's registration. The DMV renewal was $171, and I was told there…read morewas a $40 processing fee for doing it here instead of at the DMV. What they didn't tell me is that there would be additional hidden charges I was charged $233 total. When I went back to ask why, they said it was for "paying with card" and because "the DMV charges them to process it." If you're going to charge more than the stated $40 service fee, disclose it upfront so customers can decide if they want to proceed. Had I known, I would have gone to the DMV right next door and saved the extra money. Be aware of the hidden fees before coming here.

Really recommend you going and checking out Ruben Herrera's office, he's a great agent . Loves to…read morecommunicate with his clients and helping them get the best rates that there is

Terrible do-nothing agent. We got a letter from Farmer's stating that Ruben Herrera's agency was…read morereplacing our former one. I called Ruben to introduce myself (as he didn't reach out to us) and asked him if he could try to lower our rates. He said he thought he might be able to and then never got back to me, so nothing changed. At another point, Farmer's mistakenly canceled our umbrella policy which I discovered months later. I asked Ruben for help in reinstating the policy, preferably retroactively. He said that he would help and that likely, he'd be able to get it retroactively reinstated in a day or two. Nothing ever happened. The last straw was when we got into a car accident. My partner asked Rubin for help in dealing with insurance company (i.e. in terms of what to say to them, etc.). While other agents help their clients with this sort of thing, Ruben's response was that his role is just to sell insurance. We ended up leaving his agency and going with another broker who was much more attentive and helpful.

I went to the office in Stockton to see if they could renew my registration. My registration was…read moreactually suspended because I didn't have insurance on the car, the lady at the office was able to release the suspension and also provide me with auto insurance so I could renew the registration and finally get current tags. The cool thing is they can give your new registration on the spot and THE STICKER IN HAND! I didn't have to go to the DMV wait an hour, then wait another few weeks to receive the registration card and sticker. SUPER CONVENIENT! I guess the only downside is the location but they do have a private parking lot and secured building. Overall awesome experience, Cynthia was really nice.

Do not go to this agency for DMV transactions. We did and spent hours attempting to correct their…read moremistakes. The worse part was the staff not being honest with us for months, as DMV told us they are not able to correct their mistake of adding an extra 7,000 miles to our title.

Andrea is the best. She is very helpful and accommodating. She makes you feel that you are…read moreimportant. Excellent customer service, never in a rush, she takes the time in explaining everything. She will answer all your questions.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call or…read moreclick away. Hi, my name is Andrea. I am experienced in asset protection. I help provide a holistic solution for many of your insurance needs. Everyone else focuses on price, I focus on value. How much valuables do you have to protect? Call me and we can do a full review of your insurance policies to help so you are fully protected.

I worked at this Fred Loya and the management is terrible, the worker Maria doesn't know what she's…read moredoing at all and constantly makes mistakes on policies and no action is taken. Maria should NOT be the first person guest see when they walk into the building if she's incapable of completing simple task, such as endorsements and new businesses. She takes over an HOUR to start a new business and jacks up the prices while doing it. Esteban the "manager" can barely manage himself let alone an office. I was terminated due to racial discrimination. I was the ONLY black worker in the whole Northern California and was let go after complaining that the workers were bullying ME. DO NOT DO BUSINESS WITH FRED LOYA!!!

Maria Fernanda is an awesome agent. She is super helpful, attentive, and sweet. She made the…read moreinsurance buying process enjoyable and easy. She answered all of my laundry list of questions and I appreciated her recommendations. Thank you Maria!

Really nice! They took really good care of me! At the end of the day I know almost all insurance…read moresales the same thing but it's the customer service that really made me appreciate them!