I have been a State Farm customer for over 15 years. I recently moved to San Francisco and needed…read moreto transfer my renters insurance to a California office while keeping my auto insurance in in Texas while I waited for the car to be sold. I was told I could have two separate payment plans since the policy in Texas was to be canceled soon. I sent the office a copy of a voided check to set up the new payment plan for the California policies. I later received a call from the gentleman in Lynn's office and was spoken to like I was a deadbeat for not paying my insurance bill. Which was a complete shock to me since I sent in the necessary voided checks to set up a payment plan and I did not receive a bill. Come to find out, the office lost my checks (which I was told at a later time they found in another client's file), and my monthly payment plan was not set up. I ended up speaking with Beth, and gave her my credit card to take care of the past due balance, and she assured me everything was taken care of with the payment plan and I was good to go. Beth called me the next day and said my policy was going to be canceled the next day due to non payment. I was told that my payment plan was never set up in California as she added my renters ins to my car payment plan in Texas, which at that point had been canceled. During the entire ordeal, I have asked on two separate occasions to have have Lynn call me. I still have not heard from her. If you want an insurance agent that will mismanage your personal information, not honor your requests, and loose your policies and payments go with Lynn Petrie. I know I could not trust Lynn or her staff to handle my polices in the time I would need them the most - in the time of an emergency.

My insurance agent at this office, Kimberly Scherer, has shown to be incredibly knowledgeable and…read morehelpful. The service does cost more than Geico, but I know what I am getting for that extra money.

Mark Hoogs State Farm Insurance Agent provides excellent, top-shelf customer service. The team in…read moreit's entirety are all home run swingers, filled with professionalism, courtesy, and fast response. My mom owns an auto policy and homeowner's policy with them for many years with zero issues from our end. I remember a few years back, we were really unlucky and on two separate occasions, automobiles were parking and ran into our house, TWICE! Talk about unlucky! However, one quick phone call and a few operational transactions and our homeowner's policy covered all the repair damages. Highly recommend with my utmost respectful regards!

Upon the retirement of our longtime State Farm Insurance agent we recently began working with Mark…read moreHoogs at State Farm in Moraga. We had our first meeting with Mark and he spent over 2 hours reviewing our current insurance policies. We found Mark to very knowledgeable regarding the current state of insurance in the California market. He identified some changes to our policies that resulted in savings on our premium. He gave detailed information followed by recommendations for our consideration regarding our liability policy. We highly recommend Mark Hoogs of State Farm in Moraga California.

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

I was trying to shop policies and it seems like they're not interested in FAIR plans with DIC…read morewrappers. Once they found out I wasn't going to be covered by any admitted carriers they ghosted me and stopped responding to my emails.

Karen is incredibly knowledgeable, super responsive, really a sharp and nice person. We had a true…read moreemergency - lost a job and insurance and then I learned I needed a big operation in a few weeks. The only insurance option we had initially was poor, and very expensive. We saw reviews for Karen on NextDoor and gave her a call - GREAT decision. By the time we met with her, we had another ins option to consider and she explained details of Covered Calif that we were just too stressed to figure out. Although super busy, she gave us loads of info, helped us choose - though she got essentially nothing for her time. It has been the most insanely stressful week, but we're much more confident in our decision than we would have been without Karen's counsel. We will for sure be working with her on other life changes and retirement/estate planning. Highly recommended.

Jeff Azzarello is the person you want to work with if you want professional, knowledgeable and…read moredependable Agent for your insurance needs. Not only his pricing is by far the best, he is efficient and faster than lightning speed. Thank you Jeff!

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

the best insurance agency in the Boston area. very helpful always follow through, they have been…read moreexcellent to deal with well over twenty years I've worked with them.

We have been with Nixon For about 25 years and by far they give the best customer service. About…read more12 years ago my husband Convinced me to try his clients agency, so we made the switch. About 6 months in to New policy I was in a minor accident. Not at fault. It was an absolute nightmare dealing with the new insurance co. As soon as policy was up we went back to Nixon. They are always there to provide helpful solutions to any insurance needs. They go the extra mile to be sure you get the best price possible that gives you the coverage based on your individual needs. Big Shout out to Debbie, who is always so professional and helps me navigate through any claims or issues. Thank you Nixon.

My in-laws have used Ryan and Statefarm for years so we just switched all of our insurance policies…read moreover to Ryan. He is a caring, down to earth, professional - as well as his team. We would recommend him to anyone.