Great customer service. The value was affordable and easy for scheduling. The manager kept in…read morecontact with us to let us know the details of drop off/ pickup. Wonderful experience all around. The company did the job beautifully.

I will definitely be using Secure Shred for all my document shredding. I'm a homeowner and doing my…read moresemi-annual purging of older documents, I found Secure Shred. I called for an estimate and found them to be very reasonable in comparison to other Shredding companies in the area. Eric, did all the shredding right in front of me, and I was able to watch the whole process. As someone who has had my information stolen, I really was happy about being able to monitor the shred. They were friendly, and thorough! I highly recommend Secure Shred and will be using their services going forward.

Be smart and go elsewhere…read more Never got a time slot by email, as promised. Never was able to reach anyone by phone or email; calls were routed to offices in other states, with no answers provided. Went to another company at a much lower fee.

Made an appointment a week in advance for today, March 4. Was told by Alba Cardinali, who took my…read morecall, that I would be contacted with a time frame the night before. I was not contacted. I started calling the number on my confirmation this morning and the calls kept getting routed to the New Jersey location. They couldn't tell me anything and said the people in the Elmsford office probably weren't in yet and the calls were defaulted to them. Got someone to give me a direct number to Elmsford and it still was picked up from someone in New Jersey. Finally talked to Michaela in Elmsford who said I was on the schedule and they would be there between 12 and 3. Took me an hour to find that out. Of course no one showed up or called. I called at 4:15 (of course someone in New Jersey answered again) but finally after about 5 separate calls and attempts to transfer me where I was hung up on, someone was nice enough to stay on the phone until he could track down and transfer me the Michaela. She said they were running late but not to worry, they would still be there. Of course no one showed up. Seriously doubt they will even call to reschedule. These people have no qualms wasting your time, so don't waste yours with them.

This is the first time I've used Gaeta. The dumpster we originally asked for was a tight fit and…read morethe driver couldn't have been any nicer. He told me he'd be back later that day with a smaller one which would definitely fit. When we called to have it removed, another driver came and all I asked is that he pull into the driveway across the street to get into our driveway. Both drivers were more than friendly and very helpful. Gaeta has been picking up our recycling in town for quite a while now. I've never once had to call the town to ask why ours wasn't picked up. They've always been there when scheduled. I've also recently found out that they took over picking up our trash. It doesn't sit on the curb for days like the previous sanitation pick up. Also, instead of throwing the cans, they place them back on the curb. Every driver I've encountered for whatever reason, has been friendly by waving or wishing me a good morning. I have nothing but praise for these men and women. Thank you Gaeta for everything!!!!!

The last 3 co-mingled recycle days these idiots took the bin and all! Now I have no remaining bin…read moreto use for recycling and will have to buy another at the risk of them taking that one, too. I've been here 34 years and have used the same type of bin as long as there's been recycling here. All of a sudden the bin goes right in the truck? Seriously?

I have used Time Shred in the past when I had my office and everyone was always so kind and…read moreprofessional. The driver who came today even remembered me, which truly meant a lot. When I called the office, the staff was pleasant and helped me right away, just like I remembered. Unfortunately, my recent experience did not meet the high standard I had come to expect. I was not informed of the price or given a quote in advance. In the past, I was simply billed after the service, so this process was new to me. I understand that prices may have increased over time, but the way the situation was handled felt disappointing. When I spoke with the staff, the tone became dismissive. I asked to speak with the owner for clarification, but my call was never transferred. It truly saddens me to share this because I have had wonderful experiences with Time Shred in the past. I hope they take this feedback to heart and return to the warmth, communication, and professionalism that once made their service stand out.

An incredible purging this morning…read more... I had an excess amount of unnecessary papers and files to shred (approx. 150 lbs) and I called around and found a great company called Time Shred to help me. They send a man right to your door and have a 96 gallon container (which holds up to 300lbs). I posted this on my "building link" and received over 5 replies. One of my neighbors had about the same amount of papers so we shared the expense (about $ 100.00 per person). They load your papers onto the truck and you watch on the monitor and witness it all being shred in about 10 minutes! They give you a certificate of completion at the end. This is the most inexpensive, hassle free and secure method of shredding in bulk, ( I researched many options before doing this). If you need their services call Megan, the Manager (she is very helpful) at 212-359-0643 , and she will walk you through the process and options. A great experience this morning. Get rid of the clutter folks, it's a New Year!