Came here for my TSA Pre-Check for a trip I am planning this spring…read more After checking the website, found that this was the closest location to my home. I filled out the enrollment form online and then made my appointment. Staples does accept walk-ins, but I just like to make sure it goes as smooth and quickly as possible. There is one person who will find your name on the appointment sheet, confirm your identity, scan your document (RealID or Passport), take two sets of fingerprints (six images total), ask you the same questions that you answered on the enrollment form, take your payment and send you on your way. I hope the $80 charge will be worth it. We'll find out later this year. If you have any procedural questions, he was happy to answer. I was done in about 5 minutes and checked out the rest of the store. About what you'd expect from Staples. A big do-it-yourself business center, aisles of business supplies and plenty of staff to help you out.

On June 6, 2026, I visited Staples to print some documents. While I was using the self-service…read moreprinting area, I witnessed a customer with limited English proficiency asking an employee named Julia for assistance. Instead of helping her, Julia raised her voice and repeatedly told the customer to print whatever was on her phone while pointing toward the self-service machine. At the same time, a young man nearby was also struggling to print his documents and appeared ready to leave without completing his task. The customer who had been spoken to by Julia asked the young man for help. He tried but was unable to assist her. They then asked me for help, and I assisted both customers with the printing process. After I finished printing, I approached the print services desk. Julia and another associate ignored me. I had to ask them to at least acknowledge my presence and let me know they would be with me shortly. One of the machines I had been using indicated that it was jammed, which I wanted to report. I also informed Julia that I did not appreciate the way she had spoken to the customer with limited English proficiency. I explained that a language barrier does not make someone deaf and that raising your voice is not appropriate customer service. Julia responded that she was not yelling, stating that she was not speaking to me that way. However, the customer she was addressing was still visibly struggling to understand the printing process and did not receive the assistance she needed. I then requested to speak with a manager. Julia informed me that the manager was at lunch. While I waited, Julia walked out from behind the service desk and handed me her business card, stating it was so I would not misspell her name. It appeared she was willing to leave her workstation to make that point, yet she had not been willing to provide the same level of effort to assist a customer who genuinely needed help. My concern is not only the lack of customer service shown toward me, but more importantly the treatment of a customer who was clearly struggling with a language barrier and simply needed assistance. I believe all customers deserve to be treated with patience, respect, and professionalism.

Do not trust these people!…read more The owner, Ken gave us a bid to buy our office furniture and three times in a row promised to have a crew here to pick it up and no one showed. No apologies and now we can't even get a call back. This puts us in a bind with our landlord as our lease is up. But wait, there is more -- his customer showed up and left with 14 chairs and we have yet to be paid inspite of repeated calls. We are about to turn this over to our attorney if it doesn't get resolved soon. Here's an update. I used my wife's phone as my number wasn't getting a response and received a call from Alexander Lopez who said he would take this to operations manager Freddy Guiterrez. Well, again no one has called back to explain and the furniture stills sits in our former office at our expense.

The staff was very helpful and they work together quickly. I felt like the staff have been doing…read morethis for years. They are all on friendly terms with each other. Everything felt very professional.

Great service and advice on getting the right chair fo me! Great prices! Mitch was very helpful and…read moreaccomodating. Best way to buy a chair.

SaviorBack is an appointment-only office chair specialty shop that sells only two brands -…read moreSteelcase and Herman Miller. According to some Reddit posts, those two brands are considered top-of-the-line when it comes to office chairs. [Appointment]: SaviorBack doesn't have a brick-and-mortar store and requires customers to book a 60-minute in-person appointment on their website. Please note that the purpose of the appointment is testing out their selection of chairs and SaviorBack will not force customers to purchase a chair during the scheduled appointment time. [Process]: I met a gentleman named Mitchell who is the chair consultant or as I call it the "chair concierge." I met him at the designated storage facilities where all the chairs are stored. Mitchell diligently explained each chair and loved cracking jokes in between. There was no pressure to buy a chair from him as he only focused on providing the best possible test-drive experience on these chairs. I tried several different chairs from the Steelcase Amia to the Herman Miller Classic Aeron to the Steelcase Leap V2. [Purchase]: Mitchell offered in-person discounts and I ultimately ended up with the lightly used Herman Miller Remastered Aeron for $825 (tax included) in a great condition which is much cheaper than what you can find online for a brand new one. I didn't need to assemble the chair since it was already assembled. Mitchell helped adjust it before wrapping it in a plastic bag and safely loaded it into my car. Mitchell said that if I am not satisfied for any reason, I have a week to exchange it for a different chair. [Payment method]: Cash, Zelle, or credit cards are accepted (3.5% transaction fee for credit cards). I made a partial payment with credit card (via a phone call to Taketo and I provided my credit card information) and paid the remainder balance through Zelle using my smartphone. [Conclusion]: I absolutely love the chair I purchased and I think of it as an investment for myself considering I occasionally spend more than 8 hours a day sitting in a chair. Excellent service + competitive pricing + pre-assembled = highly recommended. P.S. - Please check SaviorBack's website for a catalog of the chairs they have.

I brought my Herman Miller chair here for repair on 4/27/2026 and ended up getting the chair…read morerepaired and buying 2 Bodybilt chairs here. The Bodybilt chairs are so comfortable! They are only slightly used or maybe it was display model and only cost $299! Highly recommend this place. The staff are so helpful.

Swung by this gem on a whim, and so glad I did! I was in the market for a new office chair and had…read moredecided on a Steelcase Leap 2or Herman Miller Aeron. I walked out of here with a Leap 2, and a smile on my face. They shrink wrap the chair for you and help you load it. They had a variety of HM and Steelcase chairs, in addition to a huge selection of other office furnishings like tables and cabinets. If you're looking to upgrade your office setup, or opening a new space, this is the spot.

Experienced excellent customer support from Thomas when we were purchasing two office chairs. He…read morewas very knowledgeable and helpful with product selection and customer care. Every interaction he had with multiple customers was positive and helpful. I usually try to avoid shopping at stores due to poor customer service and the lack of product knowledge. Thomas was a professional and very friendly. Kudos to Thomas.

I had a very disappointing experience at the RSM Staples Amazon returns counter today. I arrived…read morewith my daughter and stood waiting for nearly 10 minutes while the employee, an older gentleman named Gary I believe, was busy taping boxes and did not acknowledge us or let us know he would be with us shortly. Initially, I was patient and understanding, assuming he was multitasking. However, after waiting with no communication, I asked if he could help us with our return. He responded that he was busy taping boxes and could not assist at the moment. What was frustrating is that the Amazon return process only requires a quick barcode scan, which takes seconds. Instead of briefly helping customers who were already waiting, we were left ignored. Overall, the lack of basic customer service and communication made the experience unpleasant. A simple acknowledgment or quick scan would have made a big difference.

We had such a great experience getting custom desks, a table, and chairs for our new office. Gwen…read moreand Jared were absolutely amazing, so informative, patient, and truly helpful throughout the entire process. They took the time to understand exactly what we needed and made everything feel easy. We've been getting our office desk furniture from here for a while now, and the service is always outstanding. Everyone is so kind and professional. Thank you, Gwen and Jared for the great service and for helping bring our office together. We highly recommend them! -Basic Air Team

I had a great experience with Office Concepts. Gwen was very personable, knowledgeable,…read moreprofessional, and genuinely helpful throughout the entire process. She took the time to understand my needs and helped me find office furniture that was both functional and stylish. The quality of the furniture is excellent, and the showroom had a great selection to choose from. Delivery and setup were smooth and on time, which made the whole experience stress-free. I highly recommend Office Concepts to anyone looking for high-quality office furniture and outstanding customer service. I will definitely be returning for future office needs. Thank you again Gwen!

I would like to give a shout-out to Donna for her excellent customer service. She is very…read moreknowledgeable and super super friendly and spent a good time explaining the features on different chairs we were looking into and helped us to check different massage options on each chair. She so patiently answered all of our questions and checked the delivery and pick up options for us. Thank you for your professionalism

Wanted to leave a review mainly because of the manager Steve. My wife and I recently purchased a…read morecouple of the Human Touch Perfect Chairs from a different Relax the Back location. After having them for a few days, we decided we'd like to have the matching media table. For the table, we went to Steve's store since that was closer to our home. Although we were ready to pay for the table, he remembered that we had bought it (from the other location) during a weekend promotion that had offered the table for free. This was a $350 value! So he took his time looking into it while we were there, and ultimately, he was able to honor that deal, a deal that the other salesman hadn't even mentioned to us (!) I really appreciate his straightforward and honest manner. My wife decided to purchase a nice office chair while we were picking up the table. All in all, a great experience so far, and we'll definitely be sticking with this location in the future.