VERY PROFESSIONAL, Paul H. repaired air conditioning system in a timely manner. He was very punctual. Had all parts necessary with him. super pleased. read more

Very shady company. Terrible customer service with poor record keeping. You call in and they get you confused with other customers and have wrong date of service and invoice totals. No date on invoice which I think they do on purpose to overcharge customers. I have record of my credit card payment yet they insist the balance is outstanding. read more

We needed service for our mini split system after it stopped working and presented an error code. The technicians came quickly, but were ill-equipped to service the unit and actually were watching YouTube "how-to" videos in our kitchen. Uh, we can do that ourselves. They attempted to call the manufacturer to no avail. They left shortly after doing nothing for us and there was no mention of follow-up. Laughably, we received an invoice today for $130 citing that they "rendered service for the ductless A/C unit and called factory for confirmation that board is bad." When my husband called the company, the owner was caught in a lie saying that the company didn't call them back, yet he was saying the company CONFIRMED the board was bad. Wrong! That is just untrue. This company was a referral by HomeAdvisor where I will be headed next for another review of this experience. read more

Where do I begin. First of all, Justin, the technician, showed up an hour late. As I waited for him, I finally see him pull up to my driveway. He waits in his company van for another 10 minutes, I assumed he was making a business call. So I finally decide to exit my house to greet him. He gets out and decides to light a match to take a cigarette break. So I wait another 2-3 minutes before he finally jumps into action. After finally getting to speak with him and telling him the issue (A/C stopped working) he informs me that he's been with the company for about 2 weeks. To add, he recently just finished his HVAC training. I was confused and a little apprehensive at first because I assumed I would be dealing with a seasoned pro, especially with their website stating, "The company has over 75 years of knowledge and experience... Our service department consists of all Connecticut state licensed technicians whose capabilities cover a wide spectrum of residential, commercial and light industrial troubleshooting skills and installation experience." Nonetheless, I still gave him the benefit of the doubt. To my next point, with recent COVID concerns, I assumed the technician would come equipped with a face mask and shoe slip covers. Nope....that was not the case. It was a rainy day so imagine the muddy mess left behind on my wooden floors. But keep this in mind, I will revisit this later in my complaint. Third, how can I put this...the guy had no idea what he was doing. He spent 2 hours going in and out the house trying to find things to do. Again, rainy day so imagine my frustration with the muddy floors. I have 2 A/C units, one for the first floor and the other for the second floor. He only needed to trouble shoot on the first floor, which was the unit not working. However, it seemed he ran out of ideas and decided to troubleshoot the working A/C unit on the second floor. Why? Because he "wanted to compare both units" to see why one was not working. Did it help with his investigation you ask? No! After 2 hours of Justin trying to resolve the issue on the non-working A/C unit he finally results to dig in his pocket to use his final life-line. He makes a call, and now we are waiting for a second "more experienced" technician to come and help out his buddy in distress. So while we wait another 25 minutes before the life-line arrives, Justin decides to light up another cigarette to calm him from this stressful situation. Enters Paul, technician # 2 (I believe that was his name). At first glance I thought to myself, "oh no...another young kid. I hope they resolve this ASAP". So remember the face mask and shoe cover detailed above? Well, Paul didn't have a face mask but he did come handy with shoe covers. While I am sitting in the dining room working from home, I overhear Paul approach Justin outside, and Justin decides to tell him "You don't need to wear the shoe covers." Interesting. At this point, my floors are already a mess so I decide not to even mention it to either of them. So how many people does it take to unscrew a light bulb? These are licensed professionals and I assumed the job should not have taken more than 1.5 hours, 2 hours max. It took 2 technicians and 3 whole hours to finally get the A/C up and running. So when it came time for the final bill, I asked Justin for my invoice. He says that I will receive something in the mail. I then asked for an estimate, which he was unable to provide. According to him, "billing is done by the owner based on his written report and the amount of hours spent". So finally, comes in the mailed invoice. I am billed for 3 hours of labor at $130/hr. I pretty much paid for Justin to take 2 cigarette breaks, about an hour of him fiddling around to make it seem he was staying busy, and another 30 minutes of him waiting for his lifeline to arrive. Oh...I forgot to mention, they decide to switch my thermostat with one of their own because it was "faulty" even though they both acknowledged their voltage tester read that it was providing continuous flow of 24 VAC power. Even after they switched the thermostat, A/C unit still did not turn on, so the problem had nothing to do with the thermostat. Their invoice listed their newly installed Honeywell Pro 4000 (TH4110D1007) thermostat for $150. So I decide to do a price check on the model with a simple Google search, $50.96. We are talking an up charge of $99. I contacted Paul, Owner, to express my frustration with the job done. The guy was not trying to hear anything I had to say. He started yelling the second I answered his call back. He was very disrespectful and condescending. The highlight of the conversation was that he "runs a multimillion-dollar business and does not have time to be on the phone with anyone disputing small dollars." Then he proceeds to question me on what I do for work. If you are considering these guys...Stay Away. Very unprofessional. read more

I called Connecticut Heating and Cooling because my heat was not working. Two reps came to the house and spent two hours conducting various functions but could not figure out why the heat was not working. Even though they could not fix the problem, they still charge me??? They said it appeared the lines running to the boiler were frozen. I then called a plumber who came out and determine there was no frozen pipes and in 10 minutes had the heat working???? Not someone I would recommend! read more

Excellent service and charged me a reasonable price compared to others that I had used. I wished I had learned about them sooner, I went without AC last year because I couldn't afford it. Thank you so much CT Cooling. read more

I just had a brand new furnace American Standard furnace and A/C unit installed by Connecticut Heating and Cooling. They were fantastic from the initial inspection visit to the final start up and checking all systems including a wi-fi thermostat out to make sure we were completely satisfied. The price was reasonable and we were offered a excellent long-term warranty (10 years parts and labor) at a very good price indeed. What I found most impressive was the level of customer service. Both owners came to our home to make sure everything was being done in a timely and professional manner. All the office and "on-site" workers were extremely knowledgeable, courteous and efficient. The entire job, including the removal of our clunky, 50 year old furnace, took less than 9 hours from start to finish! I'm so glad we were able to find this company. Indeed: I feel fortunate to have discovered this company. I found them by contacting the furnace manufacturer directly. There were no on-line ads, no pushy salesmen. Instead, they were recommended to us by American Standard as being one of the most highly rated heating and cooling companies in the Hartford area. Without a doubt, that's what they are!! read more

After many years or reliable service, I needed to replace my gas furnace (boiler I was told is the correct description). I contacting a number of HVAC contractors and chose CT Cooling & Heating because they were willing to negotiate a reasonable price and the town Building Inspector was familiar with their work. The installation went as advertised (1 day) and CT Cooling coordinated the Building Inspector's follow-up visit. Very satisfied with the "boiler" keeping my house warm ! read more

My parent's air conditioning broke in the middle of the recent heat wave. We had received a quote from another company but they were unable to complete the work for several days. We called Connecticut Cooling and Heating and they came out to the house within the hour to assess the situation and was able to provide same day service to replace the air conditioning unit. And, they provided an alternative solution to correct the issue which saved us quite a bit of money! We couldn't be more grateful! read more

A good company to use if you are having problems, or are looking to upgrade your heating or cooling systems.

I chose this company to install a new air handler in my attic in October 2017. What a mistake. They provided horrible workmanship and I needed to repeatly call them to fix it. It should have been a regular install, but they managed to damage the unit and they went ahead and installed it any way. It was leaking so much air my attic was cooler then the rest of my house. I had to call then numerous times to fix it. Did not pass inspection from the town of Simsbury and they had to come out and fix it again. Now after seven months the unit is still not working right. I called them and they came out 2 times, and I paid $500.00 for a new circulating pump that I obviously didn't need. And it's still not working. Spoke to owner Paul Snyde and his response was that he's not coming out and that he would refund me half of what I recently paid for that new circulating pump, that I didn't need. He also said, "didn't the air handler work for you all winter?" What they are only suppose to last you several months? He called back later and told me he would refund me the whole amount of $500.00 "because it would look better in court". I guess he's in court a lot. I would recommend you stay away from this company. In my opinion they are totally incompetent and crooked. I've included a picture of the work they did in my attic. read more