Just got back from a 4 day vacation here at Mail Sail on Hampton Beach. We never stayed here…read morebefore and are very happy we did! We were greeted by the sweetest dog and were up to our room within a few minutes. Our room was super spacious and very, VERY clean. The staff here is very helpful and just want you to enjoy your stay. They're not cleaning rooms due to Covid.. BUT, rest assure anything you need is just a phone call away. We got new towels and an extra blanket within minutes. The pool is super clean and lots of room. We're going to head back for another weekend if we can this Summer if not.. We're staying a week next year in a cottage!

My family has been coming to the mainsail for 25+ years. We took the last 2 years off and came back…read morethis year with the new ownership. We were disgusted in the conditions. We stayed in one of the cottages for a week.Completely filthy. Stick on earrings, hair, and hair ties in the pullout couch. The floors left feet/ socks black within seconds of walking around. Bathroom smelt and looked like a sani can. Despite the conditions we cleaned and we tried to carry on. The worst part was ERIKA at the front desk. ONE MISERABLE HUMAN who should not be involved in any sort of customer service. She should get a job where she doesn't have to interact with people. The second day went to the office to mention we have 7 guests and only received 4 towels. Her response was immediately defensive and said we only get one towel per person for the week. I said ok did not know that was one of the new rules so going forward we will each ONLY have one towel. But we only had 4. I said we are not trying to take your towels. She flipped out and tried to ask us to leave and then had the nerve to say "this is how you act in front of your kids?!" All I asked for was towels. Did not curse, did not raise my voice. I left the office and never returned the rest of the vacation. Spoke to the management company and sounds like she has been a problem. Yet still works there and represents the Mainsail. She was rude, disrespectful, and creeped us out when she mentioned she could "look at The cameras to see how many towels we had" Also there is a laminated cottage rules sign in the cottage that states you leave your soiled towels out on the deck and they will be replaced. It's very said how the conditions went so downhill and the front desk ERIKA was so horrible. After going to the mainsail as a kid and now brining my own kids there we now will never return. One last thing! We left to go to Maine for the day and she gave our parking spot away! Luckily our other family left early because of the conditions and we parked in their spot. Didn't dare enter the office again!

BUYER BEWARE-READ BEFORE BOOKING and learn from our experience:…read moreI'm not gonna sit here and write to not stay at this motel - the room itself was just as advertised, clean, roomy and comfortable, updated bathroom (shower wasn't cleaned well, but that's minor in comparison to the rest of our experience) BUT- do not expect to have any assistance after their lobby closes. They advertise an "after hours number" they DO NOT answer. We stayed here for one night and went out on the strip until around 10pm and when we returned we realized we forgot our key in the room. We went to the front desk which was locked and dark. To preface this I completely understand it's on us for forgetting a key. But, no answer on any of the 3 phone lines provided and one was specifically for "guests only, after hours" after a couple hours, MANY calls and voicemails later, we decided to call the non emergent police line which we were told they were unable to help without permission from the owner - they also tried calling the number they had with no answer either and we were advised to either sleep in our car or book another hotel. We called all 4 businesses they have shown on their building assuming they're owned by the same people, no one was able to help there either. We ended up able to unlock our vehicle from our phone and sleep in it (we had no actual keys as they were locked in the room too) we continued to call the after hours line throughout the night and into the morning but we ended up locked out of our room from 10:30pm to 8am when the front desk opened. The front desk manager (I'm blanking on her name) was lovely, super friendly and apologetic but explained someone else named "dalton" was responsible for the after hours phone and clearly completely neglected to answer. She refunded the cost of our room which was great and gave us a couple gift cards to local restaurants ($35 worth), but really it didn't take away the fact that we had the worst experience in a hotel ever, we would've much preferred to just be able to sleep in the room. Again, decent motel, absolutely awful customer service, if you stay please triple check you have your keys when leaving/you have everything you need before they close.

This is a really cute place - nothing fancy but very comfortable. My bed was wonderful with fluffy…read morebut supportive pillows and just the right comforter! We were arriving later than their normal hours and the front desk person stayed a little late to make sure we could check into our room.

Amazing owner and staff. Everything was perfect. Place is…read morewalkable to everything but far enough away from the chaos and crowds. Beach is a 5 min walk. It was by far my fav place to stay at in HB.

The four stars are for the wonderful people who run/own this hotel. From the moment of the first…read morecall to inquire about availability until the day we arrived and eventually left, they were warm and inviting. I told them we were on our honeymoon and coming into Hampton just to hang out at the seafood festival. They knew we were to set to arrive in town after noon and they had the heater on to warm up the place and a vase of roses to congratulate us on our marriage. Now this is not a five star resort by any means, but you can't dismiss the customer service and hospitality. We rented the studio, which was large, clean, and comfortable. My only complaint was the bed being uncomfortable. But otherwise we enjoyed our stay very much.

As I am laying in the bed counting the hours till sunrise so I can get out of here. The pictures of…read morethe rooms are staged. We didn't have a chair in our room. Bed was so close to tv hubby and I kept bumping into each other. Coffee machine in room not working. The restaurant food was a 3 out of 5. Very expensive but it was my birthday saved for 2 years and I wish I bought myself some jewelry. Never again here and don't forget u pay for parking your car here. Do not come here, it's a rip off

They put new showers in and you couldn't figure out what was going on in the shower. ( There was…read moretwo types of showerhead and a knob and you couldn't figure out how to get water out and there was no pressure You either burn yourself or it was cold.) They never took my garbage out after the first night we were there. The rooms were clean enough, but it doesn't deserve resort status Too expensive for what we got and then complained nobody did anything

Extremely disappointed in their service, I called for over a week to speak to the manager who never…read moreseemed to be in the office and never returned any of my phone calls. I was calling to do a 10 plus room block for a nonprofit but decided to go with another hotel that actually had customer service.

Hotel charges $56 for refund insurance, you can only cancel if you have an accident etc and even…read morethen are charged for one night no matter how early you cancel

Lobster BLT bland Baked stuffed shrimp mushy garbage…read moreMedium Well burger uneatable. Should have returned all of them Except the burger all were Market Price ridiculous

So We Have A Table Of 5 Right We Order Are Food And We Made Sure To Put Everything In We Wanted And…read moreThe Waiter Forgot To Put 2 Meals In And The Other 2 People We 99% Done With There Meal And We finally Asked Were Are Food Was And He Goes Up To The Screen Were The Waiter Would Put Food In And He Legit Acted Like He Was Doing Something On There But He Wasn't Then He Comes Over To Tell Us He Forgot To Put It In Please Avoid This Place

Amazing ocean front extremely clean huge rooms! Great views of the entire beach.Easy walk to all…read morethe action...I will definitely be back 4.5 stars

Great location, spotless clean, and cute spacious rooms... You can tell this facility is well…read moremanaged... I would definitely return.

We are staying at Janmere motel. We have stayed here over the years. Our room wasn't cleaned when…read morewe got here which is fine, but when they were done we couldn't stay in the room because the cleaning products they used were so strong. We are sitting outside the room and left the door open to air it out and the smell is coming outside the room. It is awful. Its fine other than that. We can't switch rooms because they are booked.

When I started to unpack in the room, I found 4-5 opened packages of cannabis gummies in the…read morebedside table drawer, and drug paraphernalia all over the bathroom. Must have been a drug party going on by the last occupant? The bed was made when I checked in, but how can housekeeping miss the drugs in the bedside table AND inside the bathroom?? Also, the dark, woodgrain laminate floor was disgustingly DIRTY! My guess is they just sweep only, and hardly if ever, actually wash the floor. I asked the front office if they could do a quick wash of the floor, but they never showed up. Don't make the mistake of walking barefoot on the floor with wet feet, and if you are wearing socks, the bottom of them will turn black quickly. The cold water knob in the shower was frozen shut, and it couldn't turn, only leaving the hot water knob usable, making the shower unusable onless you like scalding water. I asked the front desk if someone could look at it, but nobody showed up. Also, don't try sitting in their cheap plastic patio chairs outside the room, unless you have good health insurance. I really want to like this place, but find it difficult at the present time. 8/23/25

I rarely leave negative reviews, but our experience at Ships Inn was serious enough that other…read moretravelers should be aware. During our stay, we discovered what appeared to be teeth wrapped in a blood-stained tissue left in our room by a previous guest. It was hidden near the window and had clearly been missed during housekeeping. We immediately notified hotel staff, who removed the item. The hotel later acknowledged in writing that the item had been left by the previous occupants and that it was overlooked because a new housekeeping employee in training had cleaned the room. While I appreciate that they accepted responsibility, they never answered our repeated question about what the material actually was. To this day, we still do not know whether it was human teeth, animal remains, or something else. Given its appearance and the presence of what looked like blood, we remain concerned about whether we were exposed to a biological hazard. Equally disappointing was the hotel's response. Their only compensation offer was a "buy one night, get one free" future stay. In other words, to receive compensation, we would have to spend more money at a hotel where we experienced a significant sanitation issue. After what happened, we have no interest in returning. We attempted to resolve the matter privately through multiple emails, asking for an explanation of what was found and requesting a more appropriate resolution. Unfortunately, after their initial response, the hotel stopped communicating with us. Mistakes can happen in any business. What matters is how they are handled. In this case, we were left without answers about a potential health concern and without what we believe was an appropriate effort to make things right. I hope the hotel has improved its inspection and housekeeping procedures so that no future guest has a similar experience.

This place is nasty grosse bed bugs mold in the flooring and walls made us sick then took half are…read moredeposit cuz the mold got on the sheets and cover and pillow had some sweat stains I was charge for 8 pillow when there was only 6 when I moved in I cleaned everything before I left by 9am. I had to wait till 3pm to get my deposit witch was 400 they charged me for that stuff said 200 for it all really doesn't cost that much that on them I told them I had mold months before I left to a worker my door was unable to lock for 3 months I was there for 9 months know one should stay here I have 2 kids mothers sick now cuz the mold

Stayed here this past week for a family vacation will definitely be staying again. Didn't have any…read moreissues. Staff was extremely nice. Perfect location for my family.

A well kept secret : It's a historical family owned hotel …read more The family treated us like royalty. Continental breakfast is included and the view of the Atlantic Ocean is magnificent rain or shine. Rooms are super clean and held to the highest standards. I intend to visit this place often and strongly recommend it .