They still provide roadmaps, I thought those disappeared with the use of the GPS…read more For members, they have a currency exchange, which is gratis, travelers checks are now passé. They have a dedicated, travel, agent and insurance agent there as well. The lobby is inviting. There's sufficient parking in front.

29 year member on my most recent membership. About ten years additional, before, on another…read moreaccount. This is not your father's AAA. Now, very few human reps, very few tow companies on contract and often none overnight, in crisis situations, unable to get a call back from a manager despite multiple requests and even demands, not even as follow up. In January, AAA left my 80 year old diabetic, cancer patient, father and I on the side of the road for 23 hours, overnight, before a sympathetic free lance driver agreed to come get us to do a good deed at lunch time the next day. That was two AAA Plus members, seperate accounts, both multiple decades tenure, asking that something be done to help us out on a quiet, weather free day, with request initiated before noon and no rush hour interferance. Roadside assistance is secondary now, they'd rather sell travel services, life insurance, and hawk credit cards. Never again.

DO NOT RENT FROM THIS ESTABLISHMENT! PUTTING UNSAFE CARS ON THE ROAD. They gave me a car with two…read moretotally bald tires in the front and partially bald tires on the rear. When we noticed we tried to return the car and swap it for another. They refused to help us, said that they had no cars, We pleaded with them because it was snowing and we were traveling with a one year old. They had no sympathy and no solution to the problem. They wanted me to drive 40 miles in the snow to White plains to exchange the car. Horrible! You would expect a car rental place to insure the safeness of their cars. NEVER GOING THERE AGAIN!

Terrible customer service, I arrived 5 minutes late because there was a bad accident, I get there…read moreand the woman just went "we're closed " and I said I'm just here to pick up a car that I ALREADY ORDERED and again she just said "it was for 2 and we're closed". I ubered here for nothing

Let us just start by saying ... we didn't want to come home! We are not sure we would even call it…read morea "tour", but rather a TRULY AMAZING AND WONDERFUL VISIT to Tuscany Italy. As we both have Italian grandparents, Italy was a place we have longed to visit. Our grandparents traveled to America by different ships, entering through Ellis Island. Both families ended up changing their names, dropping the final consonant or changing the last name completely to hide their Italian heritage because they thought it would be easier to establish themselves and find jobs. Our families left Italy, their homes, and it's hard for us to comprehend this concept after seeing this beautiful country. But yes, we know ... to pursue a better life in the late 1800s ... to go to America, the land of opportunity. We wanted to return to their homeland and see what they left behind. Get a sense of our heritage. Learn more about our family's country and culture. Although we didn't visit the exact towns and villages where our grandparents once lived, we definitely got a feeling of their country. There were six of us who traveled under the guiding eyes of Russ and Elke. We were long-time good friends and some were family. But by the end of the week, we all became a new family. Every time we opened my eyes, we SAW more and more beauty -- the landscapes, the flowers, the grapevines, the olive trees, the castles, the wineries, the churches and their unbelievable stained glass windows, paintings, frescos, statues and tombs, the small roadside religious shrines, the piazzas and the many statues, the poppies, the sunflowers, the shopping in small boutiques, the cobblestone streets, the doors, the windows, the flower boxes, nonnos and nonnas carrying their groceries, the animals, and so much more of the grandeur of Tuscany, Italy. We TASTED and SAVORED every bite of the many, many delicious meals that were prepared and served to us ... the many varieties of white and red wines that were presented, the espresso and cappuccino, gelato and other desserts, meats and cheese, salads, vegetables, bread, and more. We can close our eyes and SMELL the lavender, the mustiness of the old parts of some of the wineries and wine cellars, the cheeses, meats, the wine, breads, salads, fresh vegetables and fruits, the wood burning at the villa that was used to heat the water, homemade cakes and desserts, gelato, leather, and the aroma of each meal ... and more! We TOUCHED the earth, the vines, the trees, ancient walls, flowers, pottery, the farm animals, alabaster and leather, and felt the coolness of the water in the pool at the villa. We HEARD the voices of the Italian people speak their romantic and beautiful language, the hustle and bustle of the crowds, the church bells, the laughter of children, the cars, the wonderful tour guides we had, trucks and busses zipping by, the birds chirping each morning, the barking of dog (Donna) at the villa, and more! One night at the villa, we were treated to a cooking class led by chefs Kalinka and Simonetta, at which each of us took part in making a four-course dinner for us and the other villa guests--crustina, homemade pasta with bolognaise sauce, ravioli stuffed with spinach and cheese, and strawberry tiramisu, served with several bottles of Chianti! Russ and Elke planned and prepared EVERY step of the way and shared their many years of experience with us. We didn't have to worry about ANYTHING ... flight tickets, car rental, road maps, travel, accommodations, meals, and reservations ... EVERYTHING was taken care of in advance. The villa, Le Cetinelle in Greve Chianti and owned Simonetta and Lucca, was more than charming and very accommodating - and it had a spectacular view! If necessary, they adjusted the schedule and added a couple of places (Florence being one) that were not on the original itinerary. They brought us only to places they had experienced before and it wasn't boring for them because they witnessed our enjoyment, which made it fun for them and in turn, fun for us. Although we traveled together, we also had free time to explore and shop on our own, relax by the pool, take a nap, or sit outside and read, write, sketch. And morning start time was somewhat flexible as well. We kept a journal of our trip - SO much to write about. We took over 2200 pictures, each one capturing a new moment. We could go on and on and on talking about our week in Tuscany. It is truly a vacation we will never, ever, ever forget. GRAZIE, GRAZIE, GRAZIE to Russ and Elke for providing us with such an unforgettable experience. They are two amazing people, who shared their love of Italy with us, who took great care and concern to make it extra special and unforgettable in every way, all so expertly planned and executed! This trip was FANTASTIC, filled with so many sites, sounds, smells, and tastes, which will stay with us for as long as we live!

Elke and Russ escorted us on a marvelous tour of Tuscany last May. I like to tell people I had 4 or…read more5 of the best meals in my life and the wines were awesome too. The villa we stayed in was first class. We hated to leave. Our intimate group of seven people made travelling easy. They were extremely professional and organized.... as well as upbeat and spirited, making it fun for everybody! I can't imagine a more perfect combination of things to make our trip unforgettable for years to come. Thanks guys, we look forward to a reunion some day!

I called and a rude lady answered the phone saying "who is this?" I said my name and mentioned that…read moreit's my first time using a travel agent and asked if she could explain how it works. She said that the agent will be in tomorrow from 11am to 1 and to call back. I said ok but before I do that can you please explain how it works in general. She said "ugh I can't talk right now." Not welcoming, or helpful. She could have been polite and asked to put me on hold or something but yea safe to say I'm not calling back.

Yurek Majcherczyk from Classic Travel is an expert in his field who plans group trips from Poland…read moreto Peru and around the World. I have booked 4 private tours with this company and found their services to be excellent. Margaret Majcherczyk arranged my trips to Spain, Morocco, Egypt and most recently a safari to East Africa. Classic Travel offers great services to their clients and they never disappoint.

The whole process from price quote, to booking, to pick up was seamless. The driver, Orlando was on…read moretime, very professional, a great driver and pleasant. The car is beautiful and the ride is smooth. Glad to know about Rosa Ride. I have already shared this company info with my friends. I will use them for all rides in the future.

Lied about providing quality service & they do accept all type of payments. Worst service ever.read more

Tiffany very personable on the phone. She will get me a vehicle even if she has to drive it to our…read morelocation. Appreciate all of the employees.

Update: After a long 4 month contract with them I'm having to dispute almost $2000 in charges! Not…read moreonly was the car dented, stained and not wiped down before it was handed to me, their customer service is sub-par. They act like they are doing you a favor all the time. PLEASE spend a little extra and go elsewhere! It's going to cost you in the end anyways. Avis corporate is extremely difficult to navigate or reach anyone who can help. They are taught to deflect only and will lose your calls so you waste your time. This location does not answer phones either! The other issue is your contract is in the app and you will not be able to view it without their passcode to get in. It's a weird wonky system set up to deter you from communications. Please check out how many others have been ripped off on their FB page. Wish I had known sooner. Hertz and Enterprise are legit. This is NOT a legit place by any stretch. They may think they are but the rest of the industry is much better and more accountable.

Carlos and his team are excellent. Always on time. Give you a 24 hour reminder…read more Let you know when your driver is on your way, let you know when your driver has arrived and send a picture of who the driver is and the best part is, they are always on time, whether I'm getting picked up at home or getting picked up at the airport.