Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

Worst ran business ever!!! They stole my sons amp the ONLY thing his brother wanted from the…read moreaccident that killed him! We were not allowed to have access to the vehicle as their was a police investigation when we got a release we set up a time to retrieve the items. His brother has waited over a year for the guy to be charged and get the items he has left. We went to the trashy place today as the pulled the car up front and if anyone knows anything about a Buick the trunk is key locked and can not be popped without the battery working. And my sons speaker and amps were stolen. When talking to the owner very unprofessional stated he can't keep track of his own things and offered no help! My family has been through enough and you are disgusting!!!! It was 1000 percent internal and you are a total piece of crap to steal from the family of a deceased child! You are literally the worst kind of person to exist in life and make me want to vomit!! You are pathetic and your business is unprofessional and a disgrace to all other businesses around you!!

From the owner: Specializing in: - Used & Rebuilt Auto Parts…read more- Automobile Parts & Supplies - Used Car Dealers - Automobile Salvage - Towing

We were looking for a truck, we live in Frankenmuth so we…read morehave been to alot of dealerships all around us. we were up north and decided to look in West branch, first dealer was Hodges Chevrolet. Don Weldon greeted us, we told him what we were looking for and our budget he gave us a choice of three trucks. explained any of our concerns, made the entire process painless as a matter of fact the whole thing was dealership friendly no pressure sales at all where you get downstate. I have to say Team Hodges is lucky to have Don there we will definitely be reffering this dealership and mostly Don Weldon to friends and family. Thank you Don. Jeff & Carolyn Mikulak

Used to use this Dealer but it changed when Ron left. Can't get the son to call you back, he just…read moretells someone else to call. We were good customers and deserved better service.

I have bought two vehicles through Dean Arbour and get all five serviced there. Techs are very…read morehonest. Don't try to sell services you don't need and have worked me into the schedule when I had an emergency or was only home for a week.

I recently purchased a 2019 Tahoe from Schafer and my salesman was Dan k .he was very good to deal…read morewith very patient very understanding just an all around great experience.i would highly recommend Dan to everyone I will be doing business with him again in the future.thank you again Dan.

Worse customer service ever. They text you to death during the deal. But when you got problems…read morewith the car 2 days later after leaving the lot no reply nothing. I dealt with Justin and Kim from their sales department. Worse sales people plus their service department couldn't even wash the car before pick up. Also it has a zip tie holding on the gmc on the grill. Key fob doesn't work. Blown speakers and radio is screwing up. Speedometer is off. All around crappy service from Schafer

I was in the Tawas area on a short vacation with my wife. The trans on my 2007 Outlook stopped…read moreworking and had it towed to Dean Arbour. Was told that is would take a day for the parts to come in and fix. They gave me a loaner and told me go where ever I needed. Came back the next day and was told that they needed more parts and that I could drive the loaner back to Livonia ( a three hour drive). Two weeks later my car was not ready, the trans on the loaner went bad. Dean Arbour sent me another loaner to drive until mine was ready. Two more weeks later they delivered my car to me. Yes it took them a month to fix my car but I can't complain too much since they gave me a loaner to use. They kept me informed on the progress and were always professional. Thanks Ray and Greg (Craig).

Literally do not take your car there.. these nasty people had a fire burned up my car and I have to…read moresue them and they do not feel that they're liable.. these people are horrible.. I got my car towed to this lot and the wrecking truck caught on fire and burn up half the lot.. they never tried to rectify this they're literally trying to fight me on paying me back.. I don't know where these people's morals are but I don't understand how these people can operate a business be careful cuz they don't have insurance yes I got my car towed for not having insurance from the police and they had my car towed to this station who doesn't have insurance if they do they don't have the right insurance.. I don't know what's wrong with these people but they literally need to get a grip and pay the people back whose life had been affected by that fire.. seriously nasty people you know it..

This company was a life saver today. My mom and sister were traveling to Bay City and my mom got a…read moreflat at 9:15 am - she called AAA and 3 hours later still no call back from AAA. I called H & R to see if they could help my mom and sister. I explained that my sister is diabetic on insulin and my mom had no snack to give her and she needs to eat at specific times. Jimmy had Jordan the driver stop at McDonalds and get my sister some lunch and then made it to them in time so that my mom did not have to call 911 for my sister. H & R responded and got to my mom in 30 minutes...AAA called my mom while Jordan was changing the tire. Excellent customer service and they went above and beyond. So thankful. LIsa

A good friend refers my to Mike at M&M. Had a small repair on new car. Had me in and out in one…read more M&M did a fantastic job. Car looks great, like the day I bought it. Thanks guys

From the owner: Specializing in: - Auto Repair & Service…read more- Automobile Body Repairing & Painting