Honestly, honesty from the Service advisor. Integrity of the Service advisor. Customer service was…read morenot her forte.. when confronted after she lied to the sales person about her conversation with me, I called her back after finding out about her made up conversation, she over talked while I was talking to her, yelling at me and in essence, her poor communication skills ( should take some classes on responsibility and customer care ), no integrity and most of all, lying about our conversation and her demeanor. She gives a pretty poor representation of the service department. The sales person tried to make it better by providing a pick up of my vehicle, the drop off of a loaner and a return of of my vehicle after service. But..a dangerous issue was taken care of on warranty and the back tires that were ruined by the issue,, were not replaced, they supposedly were after only 1 yr old. So the experience of my $60,000 purchase of a new vehicle last year, which had a seriously dangerous issue, by the way, put me in a 6 foot ditch, and more than a few near misses of accidents on the expressway. All of this were within a year from purchase and still on warranty..was just short of a nightmare! To make a defense of poor customer service and ignorance by a service advisor is an understatement for sure. As I told the salesperson, I was informed i now needed 2 new back tires for the cost of $500, and would I like to have them installed from a service technician that day because of the issue. To make another complaint.. the sim card for the navigation system was removed at the test drive that day, my husband saw him do it but didnt know what he was doing, well that will be another $30, thank you very much. They checked out the hands free phone application instead of the stated navigation app issue.I can take my vehicle to any Buick dealer for maintenance and vehicle performance issues and will do that from now on. If this helps someone to know what they might experience at this dealership, it helps me to digest this maddening, disappointing experience this past week. All because I called to let them know I'd be less than 30 minutes late for my appt that day... to see if that was OK. I was being respectful. I have no further trust for Richardson Chevrolet in Standish, MI, KG.

The guy to service, that's what's very rude to me. But the next time I came, the blade was very…read moreearly, very nice

I brought my truck in for a new wiring harness. They kept my truck for 2 1/2 months, and the work…read morewas still not done the first time. One month later, my truck is back in the (different) shop for errors in putting in the wiring harness. Very poor communication and was frequently told falsehoods. I cannot recommend this establishment to anyone needing more than an oil change.

I Broke down on I-75 on my way up north. My insurance company called a tow and suggetsted i take my…read morecar to Modern Performance. It was the closest shop outside of a dealership. Long story short he charged me $305 to replace the mass-air-flow sensor. I agreed to the price before I knew how little work it takes to fix it. To replace the sensor it takes about 20 minutes. The part priced out at $145. He charged me $194 for the part and 1 1/2 of labor. He completely ripped me off. When i called him out on it, he had nothing to say. If you're from out of town, I would not take my car there.

I took my vehicle in and had it tuned up. Honest owner, told me what my options were and fixed the…read morecar to my standards. Would recommend to anyone.

Mike was extremely rude. The customer service is less than appealing. They didn't clean my car or…read moreafter they repaired it. There was dirt on the carpet from where they wore their shoes in the car, even though they said they cleaned it out. Then they tried to charge me for fully refueling the car, even though they only gave me a half tank to start. When I called to inquire about the extra charge Mike asked me if I even know where the fuel tank gauge was located inside the car. He was extremely rude and condescending.

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Auto Repair & Service - Automobile Body Repairing & Painting - Automobile Accessories

We were camping and had a tire the had gotten a nail in it, but we couldn't get the tire removed…read more We had it towed to the dealer. Even though there was only one technician work on the Saturday morning they had my husband back on the road in 15 minutes! Thank you for the great customer service

I want to give a big HUGE shout out to John Curry in sales and Cody in financing that was on top of…read moresecuring a pickup and promptly getting us all processed and out the door driving the pickup in less than 3 hours. AND thank you for giving my Ford F150 a courtesy wash, he sure needing it and I appreciate all you do!!!!!! So Thank you again~

Good down to earth people with the knowledge and ability to fix your automotive problems. Josh &…read moreJacob are great to work with.

From the owner: Whether your vehicle is due for an oil change or if it needs major engine repairs, D & J Garage is…read morequalified to handle it all. Since 1983, we have provided expert technical support as well as excellent customer service experience. We hire only the highest trained ASE-certified technicians to address all car service and auto repairs. We provide a wide variety of services including engine repair, routine maintenance, general repair, and transmission services. Call us to set up an appointment or if you have any questions about your car. We are here to help you in any way that we can. The motto of D&J Garage is: Professional, Trusting, and Caring Relationship with Our Community.