Terrible customer service. Ladies in cs are rude, talk over you, hang up on you and actually provide no service. Best advice is to ask for a manager from the start because those girls answering the customer service phones are just plain rude and they hate their jobs. You can tell by how insensitive they are and no urgency to do their job. Not sure how they are still in business when people can just go to best buy or target and get the same thing for the same price or cheaper and receive 100x better customer service. Never shopping here again. Still waiting for delivery confirmation for tomorrow. I paid $1082 with my debit card and no receipt has been mailed out! read more

I bought a refrigerator last week. They were out of stock on it. Said they could deliver it today between 130 and 430. At 11 a.m., I get a text from Conns offering free delivery on online orders over 999.00. I called the store to see if they would honor the free delivery. He tells me I need to call the store. Call the number he gave me, and they tell me I need to call the store I purchased at. So I call the first number back and asked to speak to a manager. I was told he was out and wouldn't be in until next week. I told him and told him about the text I got. He said he couldn't wave the delivery fee, so I told him to cancel the order. He said let me make some phone calls and he would call me back. 10 minutes later he calls back to tell me he can't wave it because I bought it in the store, not online. I said then cancel the order and I'll order it online. He then tells me that refrigerator is 200.00 more online. Like wtf I thought brick and morter store were higher because of overhead. Guess not he said they mark up the online prices so they can offer free delivery. WOW, really think I'm being coned by Conns. So we agree to cancel the order. At 340 I get a automated call stating the delivery will be here in 30 minutes [ hence when I confirmed the delivery yesterday, I requested a 1 hour call before delivery call] I call the corporate number and spoke with a hevey middle Eastern acent that claimed to be Bob. I went through the whole story with Bob, and his reply was You do not worry, Mister David, I will cancel the order. I said I was told that was done 4 hours ago on the phone e with the store. No worries, I will take care of you, Mr. David. After being on hold for a few minutes, he came back to tell me it's all taken care of. 435, the driver shows up trying to deliver the refrigerator. How many times can they drop the ball? Service your customer or someone else will. read more

If you do not pay your monthly payments, they send it to Noack law firm and they will put a hold on your account and take everything in your account. I am proof, my husband had bought stuff when he was single before meeting me. 4 years later we meet get married, get a joint account together for bills and my $ was taken. They do not care, told me to get a lawyer. Beware read more

If you want remotely decent customer service, look elsewhere. Fridge stopped cooling after owning it just 16 mos & Conn's will not do anything to assist. They are very unprofessional to boot, laughing over the phone when you call to inquire about repairs & upset that I had to throw all my food away due to fridge being defective & breaking. The associate who presented herself as a manager named Jackie was utterly useless & did not even pretend to desire to offer me any solution. Conveniently, if you don't spend extra money with them at purchase, your appliance is only covered for 1 year. Same with the manufacturer. Horrible experience & now I am totally on my own to purchase a new fridge since they will not help you if you have a defective product. Avoid. They will not even be apologetic for the inconvenience. read more

Conn's Home Plus is a predatory lending and their lending policies have become utterly abusive during Covid-19. All businesses has suffered but Conn's have become vicious in the lending practices. We have had 5 different accounts with Conn's where everything worked out fine. Even when we have had problems in the past with late payments and having to catch up with payments it has all worked out and our accounts were settled and paid in full with no issues. But since Covid-19 they have began using various predatory practices. Negative Amortization has been the main culprit. We purchase 2249.00 worth of furniture at an interest rate of 32% on 4/18/18. Today we still owe 2049.00 dollars as of our supposed payment in July. There is no way they are getting another cent from us. We paid the contract in full. They negatively applied amortization when we were late or missed a payment and did not apply multiple payments that were made to catch up our accounts. First of all, to anyone going through hard times financially, don't get disparate. Enter into a legit debt counseling program. Live within your means. And regroup, living according to what you bring in. But do not shop at places like Conn's who now have turned to conning their customers. It is sad that a great relationship has ended up terrible. If you need credit, pay your bills on time and live within your means so that you can obtain good credit options, but do not shop at Conn's. read more

Conn's HomePlus - Furniture Stores Near Me - Stafford, Texas

I'm here on a Friday in this big place and I just bought something but it's like pulling teeth for these ppl to move. No wonder this franchise is dying. read more

Conn's HomePlus - Furniture Stores Near Me - Stafford, Texas

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Do not shop Conn's Home Plus. They sold me a defective dishwasher and gave me the runaround for 2 weeks to deliver it. Finally delivered on 12/30. Then they no showed on the 2nd to install it. And when the installer finally came on the 8th, he said it was missing so many parts it could not work. When I called customer service, they said I exceeded the 3 day return policy and they won't take it back. When I bought it they were supposed to deliver it on 12/22 and install it on 12/27. The store manager said if it didn't work on installation I'd have three days to return it. Not 3 days from the time they dropped it off. Their own installer could not make it work. SCAMMERS & LIARS. WORST CUSTOMER SERVICE!! read more

My parents recently bought a Washer & Dryer here so I figured it can't be that bad despite that my usual Sunday perusal of their fliers tell me they usually don't have the best deals in town. However, they do seem to have decent prices on Washers & Dryers. My parents got a nice set at a good deal! So we go to get me a new washing machine (my clothes are getting funky being that I've been without one for almost 2 months!) As we walk in it felt like a car dealership. Employees lined up to help you, regardless if you want it or not. Cause they care about you? no, cause they work on commission! The store has much less selection than Best Buy, and of course the the advertised special was not in stock. Go figure! But It will be available for me to pick up this week... and it was a decent deal... so Conn's is not off my list completely, yet! read more

My review is solely on the customer service side. Upon entering the establishment they seemed to be fairly busy but a gentleman proceeded to walk right to us. He welcomed us with his hand out and was very approachable. They had lots of different products but not exactly what we came for. If I needed any house furniture I'm sure I would have continued my tour with the gentlemen. Sorry I don't have any reviews on their products. read more

Conn's HomePlus - Never been here before gonna check it out - Furniture Stores Near Me - Stafford, Texas

I do not even give this crooked company one star, it made me select a star to leave a review. Never purchase anything from Conn's. Their products are always damaged or become defective very quick and they refuse to fix any of it. Bought a washer and dryer and the delivery guys damaged it during delivery, Conn's refused to make it right. We then bought a couch from them, all the seams pulled out and again Conn's refuses to fix it. Terrible customer service, terrible products that fall apart are damaged. Do not buy from Conns! They are crooks and only care about money and screwing consumers over. read more

As you can see by the other reviews, this is a very crooked company. We have dealt with them many times in the past because we move a lot and need new furniture depending on the space of living and the amount of rooms. We are very good when it comes to paying things off on time (all purchases made here were paid off in the matter of months, never longer than 9. Totaling over twelve thousands) So it makes no sense to me why the company turned us down; it is based on a computer's decision, giving the associates no leeway to override the system. With us paying off everything on time, the only reason I could think of them turning us down is the fact that we paid off everything before the interest was put on, causing the company to lose the interest profit. This company is such a scam and I will be taking my business elsewhere! read more

I went to Conn's for a new washer and dryer after mine went out. I was approved already so the process was rather easy. Sabita was awesome! She sold me a beautiful front load washer and dryer. We are very happy with our experience. She was quick and made sure she took care of us. Sabita you have found you a customer for life!! Thank you! read more

Conn's HomePlus - Furniture Stores Near Me - Stafford, Texas

Update- they called promised delivery today or tomorrow and when we called today. Now they have no clue. Please have the district manager or owner call me. This is ridiculous read more

Bought an 82 inch Samsung TV and the remote control stopped working shortly after purchase. I have literally been stood up for two separate service calls and so I set up a THIRD service call and asked to speak with a manager with good reason. I was denied access to a manager and then was told well no big deal if they stand me up again just call back.... REALLY? SO JUST KEEP CALLING BACK AMD WAITING ON HOLD FOR 45 MINS EACH TIME TO JUST BE STOOD UP AGAIN??? If you need electronics go somewhere else. Conn's does not stand care about the buyer. We are an inconvenience to them. One they get your money they are done with you no matter what the issue. read more

I'm giving a 3 only because my salesperson was very nice and helpful. Unfortunately I will rate their businesses practices a 1 because of their credit policy. I went to buy a tv using their credit card. The tv I wanted to buy was $599. I placed the order using their credit initially because I thought the purchase qualified for zero interest financing. It didn't. I did buy it anyway. After agreeing to use the credit to buy the tv. I was told I had to pay $100 processing paperwork fee to use the credit card. Wow I've never had to pay a processing fee to use a credit card and $100.00 no! After doing the math financing a $600 tv for 24 months would have cost me $1056!!! No thanks. $400 extra dollars I can buy another cheaper Tv. Anyways I found the tv cheaper on Dell.com 491.00 and they gave me zero precent to pay it off in a year. I'm going to pay this tv off in 6 months. This place is sort of like loan sharks. Buyer beware do your homework if you plan to finance. I also saw the tv I wanted cheaper on Amazon. read more

If you buy anything from Conn's and have it delivered, makes sure everything is in working order, make sure recliners close, washer and dryer work (full cycle) Fridge, etc. cause if there is any repair needed due to the delivery of the items it will take well over 90 days. We bought $10,000 worth of appliances and furniture and our recliner won't close and stay closed properly and it has been broken now since Nov 2020 when we bought it. Once it is out of their store you are on your own - I DO NOT RECOMMEND BUYING ANYTHING FROM CONN'S ever. So disappointed, sure the folks answer the phone and are kind, but our furniture is still never worked properly. Now we have to wait for a part to come from overseas for another 90 days - terrible repair service, just terrible. read more

I bought 6K worth of appliances. My first payment is due in a week, I have had 3 different appointments and the steam dryer is still not hooked up (didn't bring the part after three visits?!?! Also - did damage to cabinets and floors while installing my dishwasher... Buyer BEWARE! D Walker Richmond, Texas read more

Got some new cell phones for my kids at Best Buy. One of the numbers was apparently used in the past, and we have had ten calls in one day from Conns collections department for the past week. Sometimes the calls were all at one time, one right after the other. I told them we are not associated with Conns, we have never purchased from Conns, nor have we ever been into a store, we just activated this phone number, so please remove us from the call list. WE ARE GETTING TWENTY CALLS NOW. Thank God we are within the return policy for the phones, and will return the line to deactivate, and replace with another number. What a joke, I feel sorry for those who have had to use this store, they seem horrible! read more

If I could give it no stars I would!!! will never get anything from this company again!! I got a bedroom set and not even four months later the bed broke the dresser with the mirror the top of it feels so rough I feel like if I run my had over it I will get a splinter and the night stands the wood, if it's even wood started lifting and the color is coming off... I call customer service because I got insurance on everything so if anything messes up and it's a factory defect they will replace it... and they give me the run around when I call to see what they can do, and on top of that when you call them on the phone and explain the situation they get a attitude with you... My son is starting to walk and I'm scared for him to touch the furniture, I don't want him to get a splinter!!! read more

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I am upgrading this review to a 5. It was lower after I had a defective fridge delivered, but the turnaround on replacing it was excellent. In particular, Arif was my salesman and was extremely helpful, also instrumental in getting the replacement. I recommend him to anyone who visits this location. Frank at the warehouse was also very helpful. Mr. Gomez (I forget his first name) was the guy who came to check the fridge to see if it was something that had to be returned, and he was very knowledgable and polite. It took only 2 days to replace the defective fridge (which was Samsung's fault, not Conn's), and I think that's pretty good. read more

DO NOT BUY LEATHER COUCHES FROM THEM!!!!! There leather couches are made cheap and poorly they will tear after a year even if you don't sit in them they still will tear they make them CHEAP I don't even think it's real leather they use and also they will mess up your home deliever order's almost everytime and sometimes even make a mistake by given you more stuff that you didn't even buy then complain about the mistake they made their furniture is trash the customer service is trash everything is trash my whole leather couch set is peeling the love seat springs even popped up CONNS YOU SUCK will never buy from you guys AGAIN !!!!! read more

A month ago, I went to Conn's in Stafford. Syed greeted me with a smile. He asked me what I was looking for. I told him I was interested in a bed, headboard and mattress. He took the time to explain the quality and cost. I was able to purchase what I was looking for and the merchandise was delivered as promised. I was skeptical because of the rating but decided to give it a try. I am pleased with Conn's. Thank you Syed!!! read more

Purchased washer and dryer last Sunday and the night before delivery (delivery they confirmed this morning) the dryer is no longer in stock???? First and last time you will get my business! To fix it the service center said to call the store. The store told us to call the service center. What is wrong with your inventory system? We purchase an item, committed to a delivery date and time. We held up the end of our bargain...what about you? As soon as you have our money (paid in full) you just don't care about the service level anymore? Gave you an opportunity to make it right and still waiting for a phone call. I had to call the service center to find out if the washer was still being delivered today. You would think you could at least deliver on one of the two items! read more

I had a delivery yesterday (loveseat and recliner). The men making the delivery barely spoke English; the loveseat and recliner were very hard to get to the 2nd story and some marks from the railing was transferred to the fabric. I told the delivery men and they insisted it was water. So today (after the water would be dry) the marks are still there. Of course Conns won't accept responsibility because I would have had to refuse delivery. The consumer is always going to get the shaft. I learned a lesson today! read more

The manager looks at me weirdly , he looks like a pedo for me I'm scared to come there again .

I purchase a tv on 12/26/17 and tried to exchange it on 1/1/18 because on defect and was told i only had 24 hrs after purchase to return or exchange. read more

Watch it!!they will hit you with a 100 fee and not tell you anything. They will add the price of home insurance unless you carried it with you and you will not know until you payoff the loan! Maybe!? Whose that good on maths!!!! read more

On 12/2/2019, I purchased a microwave, tv, and tv mount. Because it was late in the evening, Syed- store rep, was unable to print a copy of the invoice and said it would be emailed to me. We also did not know if the microwave would fit and he said we could return within 24 hours if it did not. We left the store. I never received that email. The microwave did not fit, so we returned it the next day. I waited for an email with my receipt for the microwave refund of $454 and never got it. I assumed that the business would apply the credit automatically and they didn't. We purchased another microwave and trim kit later and still the printer at the store remained broken, so there was no receipt. The problem is this:1. The first contract dated 12/2/2019 had personal property damage elected which i did not need because i have home owner's insurance that covers it. Syed, store rep did not ask me to produce a copy of my policy, instead he just signed me up and it has caused me a lot of lost money. Now, the store is saying they cannot return the insurance premiums that was charged to me because it's mandatory that i have it even though i did not authorize them to charge me for it and i was not given an opportunity to produce evidence of the policy. I finally sent my homeowner's policy that showed it today. That is downright unethical for Syed to have done this. I spoke with Brandon (store manager) at the store who was unhelpful after he learned that I am taking the matter to small claims court. Brandon said i would have to contact  CONN's legal department and gave me the conn's number. Then, I spoke with Andrew, manager at the corporate office, and he informed that there is no legal department. Okay, so now I am stuck. Andrew was very cautious and apprehensive, barely wanting to give me the address that I need to use to for small claims court claim.2. The new contract dated 12/12/2019 that include all of the items purchased now had life, disability and unemployment insurance elected on there, all of which i said I did not want. However, Syed, store rep, put it on the contract, and once again, since their printer was broken, I was unable to see the charge until months later when I finally demanded a copy of my contract and invoice that had to be emailed to me since you cannot access it online. This new contract did not account for the $454 return of the microwave and now they are having to research where that credit went. You cannot see your invoice online as well, which is pretty terrible. They claimed I should have received a copy of the contract and invoice via email but I never did even with them having the correct email on file.3. Customer service was also not helpful and the agents were unprofessional. The communication between the store and the corporate office is poor because the information is inconsistent.4. So now, here I go to small claims court to file for unethical business practices due to store rep adding items to contract, not providing a copy of receipt, and the $454 credit for the return being lost, and a $100 loan origination fee that I was also not informed of. 5. The customer service rep also informed that even if i cancel the life, property, unemployment and disability policies, they cannot refund the entire amounts. Yet, I did not elect to have these in the first place so I have lost money there.6. This experience has been a nightmare. read more

I have tried Twice over the past 2 weeks to purchase a Refrigerator from this Conn's Store. The first time they refused to "Price Match" an advertised price from a nearby Home Improvement Store. They did have a product that had just gone off sale that they said they would sell at the "sale" price but they could not guarantee delivery . The second time, I went in with copies of all the Labor Day Sales from two Home Improvement Stores, another store that indicates "Best" pricing, and a well know Electronics store. ALL of these showed better Labor Day pricing than Conn's. I talked with one of the Store Manager's and they STILL refused to price match. My suggestion is that you buy your Appliances elsewhere as this store ( and likely other Conn's stores) DO NOT HONOR their own price match policy!!!!!!!!! The Sales people do not have the authority to do so and the Manager's are only interested in Conn's pricing. read more

After picking out the item I wanted , and then being told it was due in last week, the salesman walked away. I went to the "customer service" kiosk and was made aware by the aggravated woman working it that she only handles payments, she couldn't search other locations stock. She then angrily went to find my salesman (why do I need a salesman again? ) so he could do the search. He recommended I check in on Monday to "get a better idea when the item will be in." Then when I call on Monday with the item #, I get a woman (sounded like the "customer service" one) who claims she "can't do that, we don't know what items come in, who's your salesman? " No one, you just convinced me to go to Frys. read more

I recently went to this location. The worst service and unfriendly place to shop. I made a purchase that turned out to be bad news. I was yelled at by a very rude employee. I am in the process of returning the. Merchandise. It is the worst experience I have ever had in a retail store. If I could give less than zero , I WOULD, I ended up going to another Conn's in Baytown and had the experience that I should have had at the first store. I purchased the correct merchandise and was not over sold something that would not work in my home. read more

The store had little to no customers when I went in but still managed to have the worst customer service ever. I was approved for credit and 10% off so I thought I would check out the sales. When I got there I noticed the parking lot was empty on a Saturday...very strange in Sugar Land. We found something and wanted to go pay....well that is not how it works here. It took 2+ hours and a copy of my renters insurance to get my them. Don't know what I was thinking when I decided to go there and not just do Best Buy as originally wanted. Oh I forgot to mention I did not get 10% off because it does not apply to sale items. If you have ever been to Conns you know every item is a "sale item". NEVER EVER AGAIN EVER read more

Vultures. Every. Single. Employee. I get it you work on commission but I don't appreciate being followed and interrupted when I'm trying to discuss things with my fiancé. Greet me, offer your name and assistance for any questions and leave me be. Because of this, twice now, Conn's Sugar Land has lost all my future business. read more

If I could leave zero stars I would. I purchased 2 TV's and a LG refrigerator in March of 2017. This was my first time shopping at Conn's. My refrigerator is under warranty until March 2020. Almost 4 weeks ago it stopped working completely. It was a Sunday so I called in the repair. I was told someone would call me to schedule an appt. A tech came out and determined that the compressor was out on a Wed. They called to let me know that the part was in on Friday but could not get out to install it until the following Wednesday. The tech did arrive on Wed and installed the new compressor. But he informed me that they had sent him to do the repair with an empty tank of freon. I requested that he come back early the next morning to complete the work. He showed up at almost 5:00 pm and filled whatever he needed and told us to give it 4 hrs to begin working. I started texting and calling for the next two days with no response to let him know that it never started working. I then had to call back in and put in another service request. The new tech came and said that the compressor was faulty and they would have to order a new one. I have spoken with unprofessional managers in the corporate office and have gotten no where. In two days it will be 4 weeks that we have been without a refrigerator with no insight on when it will be fixed. My one and only time buying from Conn's. Please do your research before making any purchase here. read more

I purchased a washer and dryer. The dryer is not drying and the washer I can't even reach the bottom to get my things out. I went to see if I could exchange for some that worked and was useable. I got nothing but resistance at every turn. There restocking policy is outrageous. Especially for something that is not working. I would never shop at this store again. They where also a bit rude about it. read more

BUYER BEWARE. STAY AWAY FROM ALL CONNS STORES. MY EXPERIENCE HAS NOT BEEN GOOD TO SAY THE LEAST. THE MOST RECENT EXPERIENCE LEFT ME WITH A FIRM "I WILL NEVER PURCHASE ANOTHER THING FROM THIS COMPANY". I am making it my mission to warn all would be customers of CONNS. The name of the company is appropriate as they are nothing but a bunch of CONS. I bought a refrigerator and dishwashers both of which are the Samsung brand - stainless steel. Suppose to be top of the line. From the date of installation on neither machine has worked probably. With each service call the machines got progressively worse. My refrigerator is so loud now that it rumbles. The dishwasher won't even turn on. I have run this washer less than 10 times. The technicians can never fix in one trip. It does not even appear that they fix anything. They stand around and stare. Maybe remove a panel and stare some more. Then they want you to pay for new parts. It is simply ridiculous and a scam. Please tell all your friends and family and stay clear of this place. I strongly believe you will suffer the same fate should you choose to do business the CONS. Thank you for taking the time to read this post. Lynn read more

If I could give no stars I would. While our sales person was great, the company itself along with the Manager at the Stafford store are horrible. We paid for our stuff in full. We found the best deal there vs lowes, sears, etc (I wish I would have just paid more and went to one of the other stores). We are due a refund on installation and have been going round and round trying to get it. I will never purchase from here again. read more

Conns has decent appliances and I know the brands, buy I really wish they would get competitive on prices. I am not looking to finance I want to buy at a good price. read more

UPDATE: So Conn's has redeemed themselves in my opinion from one to three stars, I finally heard from a manager and my issue has been resolved, the district manager and the repair manager were courteous and professional...a far cry from the others I have dealt with previously.. I will add that I feel that if the original installers had done it correctly we would not have had to go through any of this grief or at best if I had been assisted the first day by my salesman that it would have gone much smoother without incident. i am planning on buying a sectional from them next, so stay tuned! ORIGINAL REVIEW: Horrible customer service! The left hand knows not what the right hand is doing! I have talked to the asst manager, my salesman and several others to no avail. I had a defective dryer delivered on 7/27/15, have been calling every day and told tomorrow it will be taken care of well after 5 days of "tommorrow's" still nothing has happened! to top it all off a rude customer service women tried to turn the tables to make it my fault! She said according to her "notes" I was refusing to take any more phone calls! REALLY?? I would welcome a phone call from Conn's at this point!!! read more

DON'T buy from this store!!!! The service was great up until the moment I called to tell them one of the 2 TVs I bought wasn't working. I offered to go to the warehouse and pick up another but the salesman, Victor, said he'd call around and find one at another store. An hour later I call him back to see what he found. He said his manager, Justin, was calling around because he got a customer. 30 Minutes later I called Justin and he said they called one store. I told him I'd already called four and none had any. He said he'd call me right back. An hour later I called again and talked to Victor who said Justin was in an interview. I went back to the store and Justin was walking around having a good time joking with employees. I gave them the TV, got a pick up ticket for their warehouse like I asked for 4-5 hours earlier. Then when I get to the warehouse I ask for it to be plugged in to check it. "Oh we can't do that". I get a salesman slacking off but I expect much more from a manager. Just pathetic customer service. Oh I forgot to mention that when I was buying originally both Victor & Justin were all over me to give them a great evaluation when I get the survey later next week. I should've known then that they were not good. read more