Horrible service. Avoid this place at all costs. No returned phone calls or emails. You can't get a hold of anyone after tax season despite the message to send an email. This business used to be wonderful, but with the passing of the senior accountants, Todd is inept and completely non-responsive. read more

I have been going to Conrad Craig and Martin for over twenty years to assist me with my taxes.In every year but one I have worked with Todd Wochinski. I do not have a business so my tax accounting needs are not overly complicated. Previous to going to Todd I had a miserable experiences with tax accountants. In attempting to do them myself I always ran into complications. Todd is straight forward, honest, and efficient . This year was a complicated one with the Covid crisis . My initial appointment had to be rescheduled, and was rescheduled in early May for my convenience. Todd for my purposes he has always relieved me of my anxiety in tax preparation, by simplifying, and staying within IRS regulations.I have always found his advise helpful. Sincerely , Thomas R. Jones read more

Do not use them. Todd doesn't return phone calls or emails. You cant even leave a voicemail because it's full. I've been trying to contact him for 3 months. I asked to have my taxes electronic filed and had to mail them in bc Todd doesn't respond. now I have to go and get them redone somewhere else because the IRS doesn't have the. Thanks Todd I hope I don't get fined. Will never come back and have been a customer for about 18 years. read more

My family has used CC&M for twenty years. This year the accountant Todd decided to not file my mothers taxes. We have been trying to get a hold of him or anyone for four months. They won't return phone calls or emails. She can't get her things to have someone else do her taxes. Do not use them. read more

6/10 UPDATE PLEASE PLEASE PLEASE don't ever use Conrad Craig & Martin. I thought Todd was great, until he messed up our taxes. Try to get ahold of him, messages full for 2.5 months now, unable to leave one. He messed up our SSN on our paperwork, told me I didn't need to complete K10 (?) tax return for my moms home. If I didn't go to another accountant , i would have been penalized . (Like many other clients...please review yelp!!!)I found him on FB and sent a message too. We had to pay another $300 each to have our taxes redone. It's ridiculous! He was a referral from long time clients, which is even worse! After all of this I did contact BBB and found that he has seven complaints in two years....how mad does one have to be to look up info on BBB?? Well, when you haven't received your money, paid $600 to have taxes done, no response from business owner and a possibility of being penalized? Dozens and dozens of calls with no response. All I have to say, if you are a long time client and refer people to Todd, you might want to rethink that!!! read more

We've been going to Todd for our state & federal taxes for over 20 years. I've never had an issue with Todd, or his professional knowledge/abilities. If you have ridiculously simple taxes and prioritize convenience over quality advice, then maybe one of the big tax preparer companies (H&R Block/TurboTax) might be your thing. We like using an experienced, competent professional. So we will continue using Todd for as long as he's in business. read more

I had my taxes done here by Todd on 4/4/2018 and it went good. i got my return in three weeks. I left Todd my daughters 2017 tax information and he said he would get it done and call to have us sign it. He never called and with at least twenty five or more phone calls and e mails he has not called us back. He has all our info and wont return it or file it??? if there was a lower score he would get zero. I have also contacted his partner with no help from her either. This is by far the worst place to do business with because they both are not true professionals and put their own interests be the clients. BEWARE OF THIS LOW CLASS OPERATION. PAUL LOMBARDI read more

CCM did an excellent job in preparing my taxes for 20 years. Somethings have changed over the last few years. I know that is family operated and in two successive years,tragically, two of the family members that were key, passed away leaving just one to continue the day to day duties. I, too, had no success getting responses to multiple contacts via email and phone to the point where I had to find a new tax prep provider for tax year 2011. .Appears that given the tragic losses, CCM has either stopped providing services or has decided to keep a only a small number of past clients and has not done a good job with communicating this to clients they had served in the past. read more

ihave a good review of todd and his company. despite the covid. problems with business i was able to be in contact with him regarding my taxes. its nice to do business with this family. read more

Our family before us and our family now has been going here! 3 generations plus all family and friends! Can't say enough about Tod and Kim! Except they care and will do what's right for you and your family! Love this family owned business! read more

This place is terrible. Todd did some downright illegal things when filing my taxes like claiming someone that makes over $50,000/year as a dependent and trying to claim an education credit for 1 person on 2 separate returns. Consequently, I received a bill from the IRS stating I owed them thousands of dollars. I ended up paying it right away because you can't get a hold of anyone at this place unless it's tax season. They don't answer the phone, and do not respond to emails. When I approached Todd about this, he was defensive and said that we have 2 years to make arrangements suggesting that this was no priority to him. The place is a dump and it is as shady as it looks. read more

Interesting that the positive review came from Rolling Meadows, as I believe one of the employees of that firm lives there! I have left many messages for someone at Conrad Craig and Martin to call me back; but to no avail. Please return my phone call as you are holding tax returns hostage! We need the paperwork given to you so that we can turn it over to an accountant who will file taxes for us. I will be more than happy to pick it up from your office, or one of your employee's homes. Ann If there is any question as to who I am, please ...... simply check your answering machine. read more

Our family has been coming here for generations. We wouldn't think of going anywhere else. Todd & Kim are exceptional and up to date with all tax rules. You won't go wrong coming here. read more

Todd was my accountant. He is also a complete jerk. I've gone to this firm for over 25 years and he took my documents, wouldn't return them or my emails, letters & phone calls that I left for several months. I also wanted to know if he at least filed my taxes. It turned out he didn't file them so I owe hundreds in penalties and interest. How can he be allowed to continue doing this to people? What a nightmare! read more

We met with Todd back in March and have been trying to confirm our paperwork since then. No returned phone calls or emails. We never received our return so our assumption is that he never filed. Since dropping off our signed documents in March there has been no correspondence. It appears this isn't the first time this has happened. How frustrating. read more

I'm very disappointed in this firm. I have repeatedly called, left messages AND emailed Kim trying to resolve an issue where she misfiled my out of state taxes and it's been 2 months with no response. I even when so far to say I'd like an appointment (we live in Geneva so it's at a minimum a 3 hr event ) and still no response. read more

I was directed by someone I know to go to Todd to have my taxes done as they were more complicated than usual with a number of stock selling and buying. Todd suggested I pay my taxes in quarterly installments and supplied me with vouchers. The problem was that these were the wrong vouchers. They were for paying takes in the coming tax year, not the current year. As a result, I paid over $800.00 in penalties and fees to the state of Illinois and the IRS. I spent hours on the phone trying to sort out the problems created by the incorrect vouchers. Todd did not respond to numerous emails and phone messages. When I was eventually able to speak to him he simple affirmed that he had given me the correct vouchers. I never received an apology nor did he offer to at least refund his fee for creating the mess he had gotten me in. This is not the place to go if you want your taxes done accurately and responsibly. read more

Todd was our accountant and despite having all of our tax documents / records / papers by mid-February, failed to complete and file our taxes. Phone messages, e-mails, and formal letters via US postal service were not returned and neither were our records or documents. After April 16th, the office was empty - only an answering machine directing callers to leave a message and/or email Todd or Kim. Todd never filed, never responded to me (or my attorney) and in the end cost us $$$ in late filing fees at the federal and state level. This was tough for me to understand because he was our accountant for many years... After reading through previous reviews, it seems I'm not the only one who was forgotten then ignored (see Oscar 2011). read more

I have been going to Conrad, Craig, & Martin for over a decade and always found their work to be precise and expedient. By this point, my return is basically the same every year but they still take the time to review all of the detail. Throughout the year they are responsive to any questions I might have regarding how things could affect my future return. read more

No response! Several emails and messages later and nothing! Was told my taxes were filed in early April. When nothing was received I was told early may they were just filed a few days ago! Now still nothing relieved or on the IRS website. Won't call or return emails, so I guess I'm going to have to get a lawyer! The same thing happened to my in laws last year with them! read more

I don't doubt their knowledge on the subject but their response time and general lack of availability is unparalleled. Plenty of other accountants out there who know their stuff and aren't impossible to get feedback and advisement from. read more

I have written e-mails and mailed letters to Todd our accountant and even contacted Kim to see if she could contact Todd and get my tax returns. There has been no response from any one. How do you conduct your business. We have been going to you for years but have never been treated like this. YOU DON'T HAVE TIME EVEN TO SHOOT AN E-MAIL WHAT A BUSINESS !!!! read more