Don't waste your time here, I was trying to buy an item that was shown as almost half price online…read moreas they had in store. After asking multiple times I was told I would have to order it online to get it for that price. The item that me and the associates were all standing there touching. So I do, the order gets cancelled twice when I order online and of course no one understands how that could happen. They tell me they can not figure out how to sell me the item. I then stepped outside to try to see why the online order was cancelled and they closed the store 15 minutes early and ignored me. Will not be returning

Literally the best store. If I could I would stop in here anytime over Home Depot or Lowe's. Staff…read moreis great products are A+ and you just can't beat the service and products. This Ace is actually the largest I've been too and thankfully close to home.

I love Rob's hardware. Great service, always have what I need. Prices were good!! I'll be back.read more

Wonderful place they have almost every thing.5 star rating.going back again today. Surly they will…read morehave what I need agai. Dennis clauder

This place is OK. They probably have the worst customer service of all home improvement warehouse…read morechains but it doesn't keep me from coming because I'm a guy and I like this kind of stuff. I'm also pretty familiar with the way The Home Depot runs their stores because they used to be the only large home improvement chain in the area though perhaps not this particular store. It was either them or the local hardware store. The local hardware store was good for some small things but The Home Depot was where you did your "shopping" for this kind of stuff. Sort of like a convenience store versus a grocery store. The biggest issue I have is that if I need help I either can't find it or I only find someone that doesn't know anything about my particular item search. Luckily I know enough that I don't need any real help unless something is too big or too high to reach safely.

They don't have the properly trained personnel at this store. They never answer the phone!read more

DO NOT BUY FROM MARTIN! I have NEVER been spoken to so unprofessionally as I just was by…read moreChristopher (whose last name is a mystery as no employee would give it) at the Jensen location whose title I understand is GM. We were attempting to request a simple refund for my father-in-law who has difficulty hearing. I assumed he misunderstood something when he came home with more lumber and no refund. I returned to the Porter location where the manager was very helpful in attempting to explain and reach out to the Jensen location for approval for the refund. She came back with the same answer so I attempted to call and explain that my father-in-law never received the material and the material was not even available during the 15 refund window they were holding him to. Christopher was immediately snarky and spoke to me like a child, he told me to stop crying just because I wasn't getting what I wanted and to get over it because they can do what they want. He said he reports to himself and has no boss when I told him he was being unprofessional and I wanted to speak to someone else. If this is what Martin stands for as far as customer service, I hope people see them for what they are and make their purchases elsewhere.

From the owner: Martin’s Hardware and Lumber doesn’t just specialize in lumber but we also sell Metal including…read moreSquare Tubing , Rebar , Purlins, and Sheet Metal!

I had a great experience at Lowe's thanks to Lily and Cheyenne! They make an amazing team and went…read moreabove and beyond to help me with a heavy order, even loading everything directly into my car. They were both extremely helpful, friendly, and made the whole process so much easier. Their teamwork and customer service were outstanding.

I have preferred Lowe's for years. I just became aware they have FLOCK AUTOMATIC LICENSE PLATE…read moreREADERS installed at the entrances to their parking lot. They just lost a loyal customer. I'm totally in favor of private companies and individuals having private surveillance cameras, but these are NOT private! They upload our whereabouts to a cloud, and FLOCK sells our data to the highest bidder. I guess Lowe's is ok with helping with the dissolution of our privacy.

Horrible experience with the Manager and establishment. Bought a reel/spool for my weed whacker…read morewhich I was told would fit. It didn't, and when I tried to return it, they stated it was out of the package (which it was) and they couldn't offer one, but the reel was still wrapped and unused (how else would I know if it fit). I understand they don't want opened returns, but I bought it upon the advice of an employee. Go with Amazon. Cheaper, more reliable (if you can believe that) and you can return something that doesn't fit, even when told it would. Or even better, go to a mom and shop hardware store and not a corporate one, although I'm sure ACE would be unhappy with this franchise's failure towards proper customer service considering the circumstances.

Ace hardware really is a wonderful place to shop... no where else are you going to get kind…read moreknowledgeable people that are eager to help. I walk in most of the time knowing what I need in a general sense, but need guidance. Never once have I had to flag someone down or look for someone to help me. They find ME! Whether it's in the gift shop or the main store... everyone is always so kind, and helpful! Today... I called to ask if they sold replacement tops for a tumbler I bought there. They could have said "no" and hung up, but someone decided to look it up on the tumblers website while I was on hold, and told me that the website sold the tops and I could get one there! How kind is that?!? My grandparents were owners of a general store... and this is how I remember them treating people! I love this place!

We visited the store last week because we were looking for a Weber wok for our grill…read more Luke & Paul were so friendly and helpful. My husband and I prefer coming to Ace rather than Home Depot. You'll always be greeted by a friendly employee and they always go above and beyond to help. Also, they have fresh popped popcorn while you shop! It took me back to the days Target used to have their little snack shop that sold ice cream and popcorn.

This Ace Hardware's boutique employees are single handedly the rudest people. They treat paying…read morecustomers like criminals. I have now had the same experience twice at this location over the course of several years. The first time I came here I was accused of stealing, I was just shopping with my sister. Now the second time I was here I was treated as though I was going to rob the whole store! Horrible employees and it is a shame!

Irrespective of the smaller footprint compared to the larger competitors this is a great…read moreneighborhood hardware store. The customer service and staff knowledge overcomes their smaller size. Obviously, will not remove the necessity to go to HD/Lowes but is great for common tools, paint and projects.

Amazing and consistent customer service. Inventory always meets demands and a specific shout out to…read moreJustin for always being there and available to help!

Drive to Lowe's instead. Came in for something simple that you can get like 20 different versions…read moreof on Amazon simply popped in and asked if they had something like it and they basically laughed at me like I was an idiot. Didn't really try to help just were rude about it.

Nice neighborhood store. Nicely stocked. My wife and I are DIY folks since buying a home in Crosby…read morelast year. We go to Lowe's about once a week. We would prefer stopping here since it's so close with convenient parking. However rarely have I seen service vary so much at one establishment. If you get one of younger folks they're not very helpfully or knowledgeable. In fact they make you feel like your presence is a distraction. However if you get one of older folks they know what products they have, where to find them in store and if necessary takes you to the spot. Since you don't know who you going to get we normally bypass the place unless we're pushed for time or know exactly what we're looking for and where it's located.