I don't know how much is their fault, since this is through the relatively onerous MassSave program, but I will say they showed up on time, but they did not do any window sealing/caulking per the appointment request, pushed for unwanted products/services, wanted to drill holes everywhere, and the quote was frankly absurdly high. Because 75% or whatever was from the program I went forward with it, but in reality the program is bloated and overpriced. I would recommend doing as we did, which was reduce the scope of the work to just enough to get the $2,000 rebate. The $600 or so we paid out of pocket for that part was worth it. The one nice perk was the auditor provided a simple option for sealing up the basement that I can do myself and at a leisurely pace. read more

CLEAResult is contracted by mass save to perform energy assessments. Energy specialist, Robert Fredrickson, showed up on time, was polite, professional, and had a friendly demeanor. He was extremely knowledgable and I was able to learn a lot from him. I took advantage of the 75% off attic insulation (other included services). I never felt pressured into the purchase. He sold me on his expertise and opinion alone. I can tell this is a person who has excellent communication skills, and can go into anyones home and make them feel comfortable. I wanted to leave out one star because i was unable to reach the Westborough office by phone, to make sure Robert was acknowledged for being a model employee. All people ever do is want to complain. So I felt like doing the opposite. read more

I had my assessment today with Ryan S. And was thoroughly impressed with him. He was a fantastic listener. He said no one knows my home better than I do. And he proceeded to listen to all of my concerns. He performed a thorough evaluation, measured the home and explained IN DETAIL what he recommended. He was very knowledgeable. He explained things in "layman's" terms but when I questioned him for more detail he was certainly able to explain in in more depth. We may (or may not) go with MassSave. ....as my husband is interested in Foam Insulation which is not something that MassSave covers. But regardless of the outcome, I was very impressed with Ryan. He's a keeper CLEAResults is fortunate to have him as an employee. Thank you! read more

HEAT Loan: VERY VERY SLOWWWWWWW process. 2 weeks to tell me I was missing a form. Sent the form within a couple of days. Then I was 'approved' after a week or 2. Now awaiting 'final review' after more than 5 weeks have elapsed. Will not take phone calls to request expediting unless you have an emergency: only if "no hot water". Boiler to be installed tomorrow, 5 weeks after we started this process, but apparently approving loans in a timely way is of no concern or emergency to CSG (now owned by CLearesult). read more

You should be clear on how the program works before you use it. While it may take time to go through the program its at a 0% interest rate for 7 years. You cant go wrong. your utility company buys down the interest on your loan making it free to you the home owner. No only do you get to make tiny payments over the course of 7 years but they also offer HUGE rebates on gas and oil high efficient items. The insulation in dense pack cellulose which is more efficient in the long run, and the 75% up to 2,000 is automatically taken off, and once again your utility company pays that off as well. These processes arent that easy to go through, but more than 2 million homes have taken advantage of this program, because its so great. read more

NOT GOOD!!! They took shortcuts with the soffett vents and now have to come back to add more. 40 more.. Ventilate when you insulate!!!

I had occasion to do business with CSG a second time in a two-month span as part of the MassSave program. This time it was to get a pair of wireless thermostats installed. The service this time was provided by a different technician, Patrick, but the experience was equally positive. Patrick set up the thermostats and connected them to the network, answered all of my questions with good humor, and provided all the info I could possibly want about how to operate my new equipment. read more

Can't say I disagree with much of the earlier comments. This group is an "agency" that coordinates the program for a number of utilities. In my case it's national grid. When it goes flawlessly the rating is at the high end and when it doesn't go so good it's at the other end. The overall problem is that if you are qualified for air sealing and insulation the agreement is actually between you and the contractor and if there is a problem CSG will "reach out" to the contractor while the contractor looks to them as a mediator of problems. The availability of an interest free loan program of less than 2 years (if it's under 2K) or upto 7 years if over 2k if you can find a bank that will float the loan. Some of the areas that are supported have very limited banks and the listing they provide is not always upto date. Some banks won't float a Micro Loan (less than 2yrs) as well. Replacing light bulbs, providng power strips and like services free of charge is nice. Of course, if you need instant illumination that the bulbs are of little help as they need that 15second warm-up. Receiving "incentives" such as $500 for upto 3 windows (or a bay which is 3 windows) that can be used for the interest free loan is also a good thing. There are many different aspects so one really needs to understand the program's intracacies and dependencies to obtain the incentives. One key issue to understand especially if you are doing insulation in the attic is to understand and have a visual of exactly what it is going to look like. When cellulose insulation is blown in to heights of over 8" above the attic floor joists the useable space becomes essentially unusable. While the contractor is suppose to cover finished portions, vents, fans and the like don't be surprised if the resulting cellulose dust storm creates some unanticipated problems. When those problems exist, CSG while "reaching out" is also feeding the contractor reasoning and rationale on why the problem may have occurrd if it wasn't caused by insulating. Prepare to go to lengthy delay, debates and arguments on rectifying any problem left behind. The final inspection will also be the last step but if you have problems "don't sign any release paperwork". Also be cautious of any pictures being taken as the CSG final inspector is not working on your behalf. The first contractor selected by CSG showed up without a proper builindg permit (which is their responsiblity), related license & registrations, and workman's comp paperwork. They wanted to drain the furnace to perform a "safety test". They didn't last too long as they were shown the door. The 2nd contractor had all the correct permits and did a reasonably good job except for one issue that has taken weeks to address. The jury is still out wether it has really been resolved. In between there needed to be changes in the loan checks that were cut which means more trips back and forth. And as of this commentary a refund is still due which now has exceeded two weeks. According to CSG it's the client's responsibility to contact the contractor but they will "reach out". I still have an issue with none of them, it seems, have a oil burner technician license, especially where the DOQE is alleged to have given them a waiver as they are only doing a "safety" test and not an "efficiency" test. Fine line, but when the contractor as the first one did has one shut off the oil burner emergency switch if it doesn't come back on, the homeowner is on their own. Except for the issue I had/have is the rationale for the rating. Had there been no issue it might have gone to the higher end...but not a 5 as there are way too many exceptions, buffers, and snakeoil salesman oriented in the works. Whether or not the propovents and damming was done correctly is yet to be seen but then again it would be nice to see the top of the attic floor rafters so it can be used for storage. read more

I had a completely different experience with this company. In fact, I was referred to them by several friends who also had very worthwhile experiences with Conservation Services Group. I scheduled the free home energy audit at a time convenient to me and received a very thorough analysis of energy use throughout my entire house. The representative performing the audit was very informative about both his observations of my home and their implications within the context of the program he was promoting. Free CFL bulbs were installed at the audit, yes free (at around $15-$20 a pop, I'll take it). These bulbs last about 7 years...not a bad deal. In addition, I had free programmable thermostats installed. At the end of the audit, the CSG representative presented me with a take-it or leave-it contract. My house needed a moderate amount of work done to weatherize it appropriately and improve its efficiency, so I slept on it for a bit. The contract consisted of "air sealing" work and a series of insulation recommendations along with their costs. The air sealing is offered at no cost to the customer, while insulation installments are offered at 25% of their "full cost." In reference to the post below...which claims prices have been way jacked up for some sort of scam...I have to say, contact a contractor and see how much they're charging for the same work...and while you're at it, see if they'll throw in some free air sealing and light bulbs. You still have to pay for the cost of labor. Furthermore, the insulation offered was cellulose, not fiberglass, which acts as a more efficient thermal layer and is produced in a much more ecologically sound manner. I opted to have the work done, so I sent in my check and someone from the company contacted me to set up the details. I was given the option of choosing my own contractor to complete the work, or they also offered to assign me one. Throughout the process, the customer service representatives were helpful and attentive...as the process was a bit confusing at times. The work was completed around my schedule in a timely manner with no construction issues. Since then, I've been very happy with my energy savings. Now they aren't earth-shattering, but I am saving money and over time it will certainly add up. Overall, I was very satisfied with my experience with this company. The company successfully informed me of what needed to be done in my home to make it more energy efficient, coordinated with my utility company to procure these savings incentives and set me up with a contractor that could complete the work for me. So whether you're just looking for free stuff, or you actually want your home to be a bit more efficient, I'd say it's a good deal. read more

CSG helped me get my home insulated for winter through the MassSave program. They recommended a great outfit that came and did the work. the price was reasonable. I have no complaints. Thanks CSG. read more

CSG guy came to my house to do the 3 hour audit. Scott Regnier was his name. Incompetent would have been better fitting. 1st mistake--while replacing light bulbs, he must have been color blind as he mixed in yellow bulbs with the white ones. He finished the audit in approximately 3 hours. I then decided to go for the attic work--air sealing, insulating, etc. Scott said I had to do pre weatherization work which was to have the CO output on the gas furnace lowered to an acceptable level. Then the attic insulation work could be started. I hired a qualified HVAC tech...and paid $300. Pre weatherization done. 2nd mistake--Scott failed to give me the proper form for the tech to fill out. More time wasted. Squared that away and waited for the contract to begin the work. Contract arrives and it is signed, deposit paid to CSG. 3rd mistake--one week later I get a other contract with different pricing and was like wtf? The pricing was higher. Scott forgot to add sofit vents. New contract signed. More time wasted. The day comes..insulation contractor arrives to do the work. Starts unloading his tools to get set up. A few minutes later is packing his tools to leave. He said that a portion of my attic didn't have enough support to hold the weight of the blown insulation as the ceilings below were ceilings tiles and not sheet rock. 4th mistake--Scott was at my house for 3 hours and failed to notice the ceiling tiles. The insulation guys noticed it within 3 minutes of being here. Here is the kicker--Scott stated that he did insulation work for a number of years prior to working for CSG. Can someone say incompetent? So now I'm out approximately $400 bucks and no work has been completed. That doesn't include the 2 days I took off from work (unpaid) and the time spent letting CSG know how incompetant they are. It never ceases to amaze me how many idiots are out in field. read more

im jumping a gun a bit with my review, only had the assessment so far, but i am certainly concerned that CSG guy said that insulating attic would cost $2,293.97 and the Residential Energy Audit done through Norwood Municipal Light Department shows attic insulation cost as only $853.86, btw i already have existing insulation up there, the condition of it may not be the best, but it's there. safe to say, i am not moving forward with their attic contract, but only their free air sealing, and even that one i don't quite understand - over $1,100 to seal a few spots in the basement and couple of other spots... will see how that goes first. Update - complete waste of time, after all the back and forth, couple of guys showed up to do the air sealing. apparently they didn't get the message that i was not going to remove plywood from the attic floor just for them to spray a bit of foam around, so they packed their crap and left without doing anything, just left some dirt behind! DON'T WASTE YOUR TIME - as the old saying goes, if it's sounds too good to be true, it usually is! read more

Their incompetence costs me $4200 - $400 for services, $3800 for mold remediation. According to an inspector, our realtor and two mold remediation companies, their incompetence led to $3800+ in mold removal. They covered our soffits and vents, which resulted in black mold in our attic. AVOID THEM AT ALL COSTS! read more

When I saw that CSG was already on Yelp I couldn't help but chime in. We also wanted to insulate our house. We wanted to take advantage of the Mass Save rebate well here we are 13 months after the start of the project with no insulation. Today was the last straw. Last January I made the call to start the process. I waited three months for someone from CSG to come out. We did a walk through of my house about 2 hours. He left me some electrical forms to be signed by electrician and to be mailed to CSG. Task complete. NO CALL BACK/NO SCHEDULED INSTALL/NO QUOTE. I called CSG to ask where we were in the process.They appologized and set up another appointment for another inspector to come out. 2 more hours with a very nice guy. First guy was new and didn't know what he was doing. Great we say lets just get this done. Months go by. Nothing. Round three CSG sends out their top guy. The "get it done guy." Two more hours maybe more. More quotes written up at my kitchen table. This quote is higher than our first but at this point we will pay the extra $600.00 or so. We wanted to get this done. We send the deposit check to CSG. Balance to be paid to contractor directly. Guess what? The top guy the guy that they send because we were having such a bad experience calls. He misquoted. Something about clapboard under siding. And he pressed the wrong button on his computer..They would need about $600.00 more. Come on! Bait and switch much? I actually have three quotes from outside insulation companies and two out of the three are $2000.00 cheaper than MAss Save/CSG. the third one is about the same. I stopped payment on the check. I am going to tell everyone that I know that this is a scam. Frustrating. read more

I had an audit done on my house and was thrilled with the results. Also I would like to clarify on the other reviewers ill-informed comments. First the utilities does pay the incentive amount. Electric companies have to prove to the govt that they are attempting to conserve energy especially if they want permission to open other plants to produce more power. Do you honestly think you can have your house insulated for only $300-$1000? Highly unlikely. Second of all it is scientifically impossible for you to insulate your house and it becomes colder. Even if the insulation was done poorly it wouldn't make your house colder than before. When my house was done I had immediate results. I suggest you look into the real problem of why your house is hot and freezing in some areas. That's more than an insulation problem. Thirdly this company is NON-PROFIT. I spoke to the auditor doing my home and he mentioned how over 90% of the staff (even dealing with customer service) were college grads who willing got paid less than what other places could offer because they believe in the company and it's cause. Lastly I highly doubt no one ever called you back. For an office of 40 people dealing with thousands of customers monthly I never had an issue getting a call back. If you are going to write a review it would be helpful if you were educated in what you were talking about. I can't give enough praise to CSG! read more

i had set up a free energy evaluation through my utility, but then saw the other reviews here so i was worried. my house needed insulation updates badly, so i still went through with it. they showed up on time, which is nice considering other contractors i've had, and the guy seemed really smart. i asked about the insulation and he said that National Grid offered rebates of 75% through an energy program. the quote they gave wasn't too much, so we went ahead with it. they used blown-in insulation when they came back to do the job, and sealed a bunch of leaks i had in the house too. i didn't go ahead with some of the other improvements he mentioned, i could use a new hot water heater thats going to have to wait. read more